Flowers By Lorena

If I could give 0 stars I would. I’ve been here before and the florist usually asks «how much would you like to spend on a bouquet?» Today I walked in and asked if I could get a simple $ 20 dollar bouquet. She looked at me like I was crazy and said I can make a bouquet for $ 35. I asked her why since I usually come in and she asks me what I’m looking to spend and she literally said «it’s Mother’s Day so everything is more expensive today» come on lady, why are you taking advantage of people who have actually brought you business. Horrible experience.

So I ordered flowers (on Tuesday 4÷25÷16) for my mother to be delivered next Tuesday (5÷3÷16) for Mother’s Day. The florist — FLOWERS BY LORENA — (through FTD) delivered them this last Tuesday by mistake (their mistake). When I called to find out what happened they (FTD) said they would call the florist and call me back. They never called me back. I talked to my Mom on the phone last night and she told me the florist came and took the flowers back and said they would deliver again next Tuesday. WHAT THE *#%&?!
Who does that??? My mother is 83 years old. So they came and took them back and will throw them away???
Not using FTD anymore and will NEVER USE OR RECOMMEND FLOWERS BY LORENA to anyone. This is the tackiest and rudest thing to do to in this situation.
The name of the wicked florist who took my mother’s flowers away from her after their mistake said that they needed to get the vase back so that they could re-​use it on the correct day. WHO does this???
The name of the florist is Flowers by Lorena in Chino.
12 562 Central Ave, Ste C, Chino, CA · (909) 364‑0022
Please feel free to call them or Unilocal them or blast them on any source of social media for being assholes!
Thank you.
#flowersbylorena #idiotflorist #meanpeoplesuck #whotakesflowersfromoldpeople #doyoutakecandyfrombabies?

Years of great service, good prices, and awesome quality. I started to buy over 15 years ago when my principal at an Elementary school in the area used to get her flowers from Lorena. I absolutely love this store.

Wonderful! Ordered flowers for Valentines Day a weeek earlier in order to avoid waiting in line or them being sold out and my flowers were perfect. I was out of state so I told them to make me sometjing unique and tropical, they followed through the arrangement was big and beautiful. I ordered these flowers for my uncle for his wife because he doesnt know much about flowers. His idea was adding money to the arrangement. The picture doesnt do it justice. Thank You Flowers By Lorena.

Horrible! Ordered flowers for my wife for Valentines Day, they did the bait and switch! Ordered a rose basket and my wife got a sad looking plant with &2. Stuffed bear! After I called to asked what happened, they said they didn’t get their flowers in on time so they sent something else!!! Like WTF!!! They admitted to not calling. When I asked for a refund, they said they would do it, only after they picked up the plant and would have to be in good condition! Wife left the plant at work (Friday) and wouldn’t be able to get it picked up till Monday! They refused to give me my money back. I definitely will follow up with the better business bureau. Do not waste your money here. No telling what you may get!!! I would give a worse review but you can’t. I’m very legit when it comes to my Unilocal reviews… Hope others don’t get swindled like I did!

My Fiancé ordered me flowers to be delivered on 2÷3÷2016 for my birthday .He ordered them 3 weeks ago. He called on 2÷2÷16 to make sure they were going to be delivered on my birthday. He called on 2÷3÷16 and asked for a tracking number and they had nothing to give him just that they would be delivered that day. He kept texting me and reaching out to them when I had not received my flowers in the early afternoon. I left work at 4pm NO FLOWERS. They were finally delivered to our shipping department at work at almost 5. He was very upset due to the fact he wanted to surprise me at work and our office closes at 430. He called this morning and they only wanted to give me 20% off. Sorry whoever is handling the customer service here or with pro flowers needs to realize they need to make sure that flowers are there on time or inform the customer it was delayed. He was so upset when I got out of work and I didn’t receive part of my birthday present…

Absolutely terrible florist. Ordered from a an online «Pro******s» website and paid for same day delivery, the flowers were never sent and neither me or the recipient was contacted about it, I called customer service for the online source and they tried to call this florist to see what the issue is and they couldn’t get a hold of them, typical… this is type of business to expect from this florist.

PLEASE DO NOT GO TO THIS PLACE!!! My sister order Flowers for her wedding (July 31^st) here and the day of the wedding my father went to pick them up. Well they were not ready and the lady there was telling her co worker to make him wait not knowing that my father heard her. Well My sister was told that her flowers were going to be a dark red not a holiday bright red color. My father before taking the flowers told this lady that these flowers were Ugly and they weren’t what was order well this lady basically didn’t listen and my father had no choice than to take them since he didn’t want to call my sister to stress her out.
Well when we saw them they were dead, not the color she asked for, the leaves were colored red. They were absolutely horrible. My sister called them and they didn’t care. So I decided to call and ask them it’s a very important day for her and if they could fix the problem and give us just red roses since there wasn’t time to fix the flowers we had. They simply denied and said once they make an order they are done and they will not fix there problem. I asked kindly and the lady refused. My sister was extremely stressed and not to say upset. Crying since her wedding flowers were a mess. We had to go buy some flowers elsewhere, where we spend more money. Keep in mind 8 of these flowers were 60 dollars not cheap at all. PLEASE PLEASE STOP GOING TO THIS PLACE! Management is horrible. Until this day we have been waiting for a call a simple sorry or a credit for something else and have not heard from them.
Oh if I could I would won’t put any stars at all.

if there was a no star that is what I would give this place! My husband purchased flowers on Tuesday 4÷28÷15 by Friday 5÷30÷15 they were dead! I tried to call sat & sunday no one answers the phone! I finally got ahold of someone today was told «we only guarantee our flowers for 4 days»! they are rude! stay away from this place!
Every florist I have ever used guarantees for 7 days!
unbelievable! I will never recommend this place! Stay far far away from here!

received flowers on ⁴⁄₂₇ as a birthday present from my sister who used 1800 Flowers to order them. I was gone for 2 hours and when I got home they were out front in the bright sunshine on the porch rather than placed on the table in the shady part of the porch. The roses did not look very fresh and the other flowers looked a bit old. I called them the next day to let them know that I was very disappointed and that the flowers are not up to standard. I know people lots of money for this and they should use fresh flowers. The girl who answered just said «well they were left outside so I don’t know how long it was before you noticed they were there!» I told her I was gone for like 2 hrs and the driver should have left them in the shade.
I agree with other comments here that 1800 Flowers should not be using this florist for any deliveries. I would not recommend them and their customer service is not good.

Received my roses for valentines. A week later the arrangement still looks fresh and beautiful.
Thank you Lorena

Wow! I told the lady that I wanted wrapped flowers @10 $. She told me it would have to be 20. I said fine. I also got a card 2.25
When she rang it up it was $ 35.00
I said the card was $ 2.25. She said no they are 5. She said that is how much the company charged her. Then I said the flowers were supposed to be only 20 she said oh I told her 25 – 30. Really? I will never go back there again!

TERRIBLE customer service. Yesterday, I was supposed to receive flowers at my bridal shower at my parents’ house. I received a voicemail saying that the driver was at the gate of our community and could not get in. There is a keypad with my last name clearly listed, but the driver could not figure out how to get in. So when I called him back 1 hour after he left the voicemail, he said I would need to call his boss.
Today, I spoke with Lorena and told her that the flowers would need to be delivered to my home address (not my parents address), she told me that she would have to call me back. I asked her to please tell me who actually ordered the flowers, but she wouldn’t tell me — only that they were ordered from 1800flowers. I told her that I would need to thank the person that sent the flowers, although I never actually received them (I didn’t want the person who ordered to think I was rude!), but she said she didn’t have the paperwork in front of her. I asked her when she would have time to call me back with the information and she said «when i have time» and then hung up on me. How rude!
I called back to ask Lorena for the name of her shop, and she said «why do you need to know?» «well, because you are providing me a service and I would like to know the name of your company» she says «I’m NOT providing you a service — you didn’t pay me.» She then hung up on me. The only way I learned the name of her shop was by googling the telephone number.
I just put in a request to 1800flowers to deliver the flowers to my home address from another florist, and they agreed. I hope 1800flowers stops using this TERRIBLE flower shop. They don’t deserve the business!

A friend of our family ordered flowers on line to send to our home as my father passed away. The service was saturday and we were away until late Sunday evening. We arrived to find flowers by my front door. My son brought them in and I read the card the names were all spelled wrong. It had no logo for the flower shop either. When I woke up on Monday morning the flowers were dying. They arrived with maybe ¼ of the vase filled with water. I contacted the friend to make him aware so he could get a refund. He told me they would deliver new flowers and wanted the old ones back. Driver arrives this morning with an attitude. I explained to her how they were left on the porch with no water and she said I should have filled the vase. I explained that I didn’t notice until the next morning when I saw they were dying and she then tole me well i got what I wanted new flowers. I told her to take them back I dint need nor want them from her a shop with such HORRIBLE CUSTOMER SERVICE

Well reading the reviews I guess we all have the same opinion: This place is terrible! First off I can hardly understand what she is trying to say. I need ENGLISH! We called because the mother of my daughters boyfriend went to pick up what was ordered for prom. They didn’t have it. Then we called and inquired about our order and we had the receipt. The woman raised her voice and starting going off! Wow… very unprofessional. I will never recommend this place to anyone! Terrible service and no respect for its customers. F+

Me and my boyfriend are in a long distance relationship and so he ordered me flowers from this place for my birthday. I go to school and I don’t get out until 7PM so when he put in the order he gave specific directions to not deliver the arangement until 7 PM or LATER.
I don’t know what was up with the delivery guy but he calls me at 5 and tol me he had a delivery for me with specific instructions to not deliver until after 7. Then he asks me if it is okay for him to come at 530 anyways. I told him I was in class and would call after I got out to let him know to come in case I got out early.
I called him when I got out of class at 630 where he said he would be on his way and then I went home. I had a dinner that night with my friends but I kept postponing cause I was waiting for this package that my boyfriend was planning on surprising me with. I waited for a while and he didnt answer any of my phone calls eventually the guy ended up delivering it at 830!
Not only did he ruin my surprise by calling me he also made me wait another 2 hours after he said he was on his way.
Horrible untrust worthy service.

STAY AWAY AT ALL COSTS!
Horrible customer service by «Nyrka» and the entire staff at this pathetic attempt of a flower shop. My father ordered a large bouquet of roses for my birthday a week in advanced. He paid a hefty price for the amount of flowers he ordered. 2 hours prior to leaving work, my father calls and asks if I liked the flowers he sent me. I told him that I did not receive any flowers.
Basically, I had to call Flowers by Lorena, ask for my flowers and was told by «Nyrka» that they had already delivered the flowers. When I caught her in a lie, she back peddled, became upset and rudely stated that they were not going to deliver any flowers to me today because the order contained so many flowers that they ran out of flowers. I explained that it was my birthday and that my father had ordered them a week ago so that excuse of running out of flowers was unacceptable to me and asked for them to make it right. «Nyrka» did not care and said, «Maybe we be able to deliver it in a few days or next week, but we will not be delivering any flowers to you today, so what do you want to do?»
This «flower shop», and I use the term loosely, does not care for its customers or their reputation. They are rude, inconsiderate, immature, and ignorant and without compassion or accountability or the least amount of courtesy.
If you want to ruin your day and the day of the person you are sending flowers to then by all means use this pathetic place. They will not disappoint!

Rotten customer service. I can’t believe this place is still in business. If you need to buy flowers here, make sure you buy them at the flower shop because they cannot follow written instructions. Make sure you pay and take the flowers with you, leaving a deposit or paying for them before hand with just cause them a lot of confusion. There are plenty of flower shops around the area I’m staying away from this one after they completely screwed up my order

Epic fail! My friend’s husband ordered flowers from them and THEY delivered the wrong flowers and then had the audacity to return and pick up the flowers later in the day DURING the party without even bringing the correct flowers! Rotten customer service to say the least. Beware!

Amazing experience! I came here after having a horrible experience AT ANOTHER SHOP in the area (Lupita’s Flowers). I talked to the owner Martha, and to another associate there Mirka. They were so caring, professional, enthusiastic and even gave me some good tips (nothing like the staff at Lupita’s Flowers, who after delivering to the wrong person they couldn’t take the courtesy to give me a discount or somethhhhing for their Valentine’s Day 2013 error. Just avoid yourselves a lot of stress and ur recipient from a great disappointment. Bottom line, don’t go to Lupita’s!!)
Thank you Flowers By Lorena, my girlfriend LOVED her 2yr anniversary arrangement, it was delivered within the time specified, to the appropriate person and the price was not bad at all for what my beautiful girlfriend received. She was so happy, not like on Vday! Lol. 4 THUMBS UP! God bless!