The Home Depot

I personally like Home Depot, I always find what I need and if I don’t the employees are always more than happy to help u and guide u through something if you are not familiar with :)

They recently sent me a new consumer credit card and then locked the account on me and couldn’t explain why. I’ve since had the card unlocked and only shopped there once after all this bull they put me through. I’ve been shopping at Lowes everyday now and they treat me great. A cashier even gave me a bucket the other day with a bunch of swag in it! That never happens at depot!

Ok, so on 8÷6÷15 at approx. 1030 AM, I walked into this store with a broken lamp and a dream. I needed a totally random/​obscure part for my little lamp. It was then I met Betty. Betty the rock star is more like it. I explained to Betty (the rock star) my poor little lamp’s issue, and she was on it! Betty went way out of her way, taking me from department to department, consulting other employees, etc… and would not quit until she fixed my lamp’s boo boo. Betty (the rockstar) ultimately came up with a thoughtful and clever fix and I left a very happy customer. Someone give this lady a raise!

Love this store. It might be hard to find someone to help you at times, but that is the same at Lowes. They have all kinds of helpful stuff. Recommend.

If I could not give a star, that would be appropriate. I thought ordering laminate from a big corporation would be a breeze. Boy, was I wrong. Installation of my laminate (purchased from HD) was estimated at $ 497.00 whole house they said. What they didn’t say was all the nickel and dime crap they hang you with. I sat down to go over the estimate line by line at the store and what I found was truly an «eye-​opener». No fault of the employees that work there, as they were taking all their information from somebody on the phone. Quickly, don’t have HD install. It is as simple as that. The floor was $ 490.00 dollars, installation of just the floor was $ 497.00 and that was fine. Line by line they had me at over $ 3,000.00 when they finished. The installation does not count putting on the cord around (extra). $ 30.00 to move six pieces of furniture, but that doesn’t mean the stove, refrigerator or dishwasher, as they explained those are appliances and are $ 80.00. They had to order the flooring and have it delivered right to our door, but when the estimate came off the printer they had added delivery $ 79.00, more than 20 boxes $ 20.00 and an extra man to help $ 40.00. I could go on and on with the charges they had listed, but you get the point. What a «corporation» and I use that as a dirty word. Obviously, I did not use them and I may buy their product, I am calling some local installers and getting estimates on both flooring and installing.

I am standing here in the paint department with two employees gossiping, no customers and no one will help me or even acknowledge me. This isn’t even the first time this has happened. You’d think they’d want tp upsell me paint and supplies as I stand here staring at them, or even sell me just the paint. I am severely annoyed.

Why is it that Home Depot never has customer service or any employees to help find anything? where are they all at? Thank God that Lowes is across the street… Horrible depot…

Their prices have gone crazy! I just kind of expected prices to be in line because it is Home Depot. WRONG!!! Plumbing parts are 100% HIGHER than Lowes!!! Yes, TWICE the price for the items I ALMOST bought. I was just throwing parts in the basket as usual and then noticed the price on a copper fitting. Astronomical. I left the store and went to Lowes. Wow, half the price — what they should be. Checking other things, I find the same trend. Anywhere else is much cheaper. Gopher gasssers are 40% higher than lowes. Not just little differences, but price gouging rip off prices at Home Depot!

Ive been going to home depot for some time by default to find any items i may need. The last two days however ive gone in looking for items and had no luck with customer service. employees wouldnt even make eye contact and when i finally got the attention of someone it seemed he was very irritated that i had him walk me to the faucet section. I went over to lowes just to check their selection and i was immediately greeted and the total experience was much better. i will still go to home depot but itd be nice to have happier faces there.

Wayyyyyyyy better than Lowes.
We had a great experience with Stephanie. She was very helpful in showing us individual items we want to build our tiny shipping container house. She explained that a large deep freezer could help us store meat so we could do less shopping and cook more at home. She showed us screen doors, windows, sinks, bathtubs, tools to produce all that… etc. thanks for your vast knowledge and personal assistance!

This place gets more lame every visit. Can’t ever find any help, always out of stock in key items. With major competition right across the street they really need to step it up. I am headed across the street now to find what I want at probably a better price at the L place

I wrote a previous 2 star review based on bad customer service. I’m downgrading it to 1 star.
I got pricing on a custom lumber order. Home Depot’s price was significantly lower than the competitor’s. It was a big enough difference to make up for the lower product quality. They said they’d get the order next Tuesday and would schedule delivery for Wed-​Fri following that. I confirmed that I’d be able to get the order before the following weekend (weekend after next) and guy behind the desk assured me that I would. So, I blocked out that weekend.
Tuesday passed. Wednesday passed. I thought I should have gotten a call on Wed so I called on Thurs. Order not in yet. The estimated delivery date changed 3 days ago but nobody called to let me know. I am still planning on devoting this weekend to this project. They expect the delivery will come in tomorrow (Fri).
I called on Friday. They looked into it and called me back. Now the delivery wasn’t expected until Monday… after the weekend that I had set aside.
I guess it doesn’t matter how much cheaper the product is if you don’t get it when you can use it. I cancelled the order. I’ll have to plan for a new weekend. I’ll order it from somewhere else (Lowe’s, Payless Building Supply).

Store appeared a bit messy around the sprinkler and lumber sections but they had a few items that Lowes didn’t carry. If they had air conditioning they may be worthy of another star, but when I’m sweating my ass off while I’m shopping (when it’s 90+ outside) then it’s worth complaining.

Going to this Home Depot just remember Lowes is right around the corner. Last trip will have me shopping elsewhere. Got there at 9am to pick up an order and left at 11pm. Order had to be pulled, nobody wanted to pull the order, I actually had to complain to get the ball rolling around 10:30. 2000 dollar purchase and It seemed that nobody was concerned that Home Depot was about to lose a customer. The corporate office needs to look at this Home Depot. I will NEVER shop at this Home Depot again, it has really make it a last resort store now if I need supplies.

Lorie in the blinds and shutter department has been extremely helpful. She is very knowledgeable about window covering and always tries to get you the best deal.

So, The Home Depot used to have the advertising slogan «You can do it. We can help.»
Bullshit.
Have you ever truly been helped by a Home Depot employee? I mean, it’s either not their department or it is their department and they are on lunch or, and I have found this to be the more likely scenario, all the orange aprons find places to hide.
I recently came in to order a color match of a quart of paint. I gave them the old can and asked them to match the formula (but downsized), brand and type but make it in the quart size.
Well, two out of three ain’t bad. Considering I was spending $ 12.00 for a quart of paint, you would think all three requirements would be met. They got the right formula and brand but not the right type. I went over to make sure they had the matching paint and they did. Just a lazy dude.

After waiting nearly 10 minutes for someone to show up at the blinds area this experience almost costed the depot 4 stars. The attentive customer service made up for it in the end, thank god!
This occasion was a customer service down hill whirl wind with running around mishaps. Upon entering the store a person greeted us to ask us what we were looking for. As they pointed to the area they simultaneously dispatched the rep to meet us there. What a delight the person was waiting for us and knew exactly what we wanted, very knowledgeable and courteous. «Thanks Mike» the pluming expert.
We then trotted over to the blinds area down the aisle, where we thought we could be greeted by another individual to help us along the way. We were wrong! Long strory short and after 3 attempts of telling customer service to dispatch someone over it finally paid off about 10 – 15 minutes later. In my experience it always seems that the departments in the back always seem to be understaffed. My suggestion is to call in advance letting them know your intentions to see how busy it is and if you should come in during a less busy time.

Don’t go here for help. Its inconsistent.
Go here for prices and a different selection.
The place works

Great home improvement store. The last few times I was there the customer service was on point. Sometimes it can be hard to find things but I was greated right when I walked in and I noticed quite a few employees walking around making sure everyone was finding what they needed. I used the self checkout too and zipped right through the line.

I am disappointed with this Home Depot and Home Depot in General thir services seem to have gone down hill and it is always a pain in the but to find anything.
Lowes always treats e better.