Enterprise Rent-A-Car

I travel twice a month and rent cars quite often. I have to say that I am very disappointed with this branch. Recently, I rented a car and after driving two days, I was pulled over for having expired tags. I contacted the Enterprise branch and told them what happened. They replied with «this sort of things happens», not I’m sorry let me make it up to you. Since this branch does not fill your tank when you rent, I had to eat some fuel that I had purchased when I exchanged the car (I had filled the tank after the initial rental).
On another occasion I rented from this branch because my car was hit in a parking lot. My insurance contracts with Enterprise and they had a car ready. When I showed up, the parking lot was full and I asked if there was any option for a smaller car that would not cost me anything as my insurance pays $ 30 per day for rental cars. There was an odd discussion/​interaction between the sales reps and ultimately they said «No». They told me I would have to pay around $ 1.50 per day. The price is negligible, but I felt really uncomfortable/​awkward when I left.
Be cautious when renting from here. I think I will use another company next time even if it means I have to get reimbursed by insurance.

Again, I went to the location and they have a new manager Alba, but the level of service has gotten even better. They greet you when you first arrive, the car was ready and everyone said «Hello».
These guy’s will even pick you up if needed.

Enterprise is my go to place every time we rent a car, all of the cars are very clean and in great shape I strongly recommend them to any and everyone. They are all very honest people working there, I’ve never had any problems with them unlike Hurts they stole $ 743.00 from my bank account and I’m still going through the courts system to try and get that back.

We called Enterprise after having such a horrid experience at Budget. Josh was incredible. He got the car arranged, put us at ease, and was so friendly and competent. The car was in beautiful and clean condition, and returning it was so simple. I even got my security deposit back the same day I returned the car. I will never go anywhere else ever again for a rental!

After being contacted I found myself needing to rental a car again twice on short notice. Both times I had no issues, the staff was prompt, friendly and quick. I made a special request on one occasion and they came through for me. On my second trip I extended my rental and honestly expected to see a higher daily rate than original «deal» I booked. I was very surprised and happy when they extended the same low rate over the unplanned weekend. I will chalk my poor experiences as just bad luck. I am happy that I do not feel the need to shop around for a rental becasue I am confident that Enterprise will have a competitive price and great service.

I own an older car I don’t want to take down to the Bay Area. I’ve been renting at Enterprise Chico almost once a month for a year. I’ve had great cars, never an issue with any of them, and the customer service has been superlative. Right now I’m enjoying weekend specials which make this my obvious go-​to choice from now on.

Once again– I am so thoroughly disappointed by the service at Enterprise Rental car on Esplanade. First and foremost again, the gas is less than half full.
The best part: the car wouldn’t start when I left work. I call the office:
Me: Yes, hi, I have one of your cars and it won’t start.
Him: let me look you up.
Me: I accidentally had hit the panic button, could that have anything to do with it?
Him: um I’m not sure let me find out.
Him a couple minutes later. No, not that we know of.
He tells me I have to call Enterprise roadside assistance. 4 minutes of hold 10 minutes to verify my identity and the car. I tell her the SAME thing about the panic button. But I add that I am all by myself and disabled. She told me my options were a tow or a jump. I choose the jump. She tells me it will be about 35 — 40 minutes.
Tow truck comes, guy sits in the car, I told him I had hit the panic button. He hit a couple buttons on the remote AND THE CAR STARTED!!! WTF! How does a company rent cars they don’t have manuals for? Why isnt there one in the car??? If you have a choice, rent from somewhere else.

Let’s face it all the car rental places in Chico have bad reviews. I used Enterprise because they always treat me right in the Bay area.
I have to say the Enterprise on Esplanade is just fine by me. I did not have any unreasonable waits. They were all professional and the whole thing went without a hitch. I recommend them… Thank you Josh!!!
The rental on Zanela is another story all together. I have rented there before and will not go back again. Bad service coupled with horrible attitude. Seems the manager hires according to how attractive he finds the female applicant not on competence. If I want to watch the wild kingdom I will get a TV thanks. Yuck. Bad management.

I like to rent from Enterprise on the esplanade in Chico, Ca! They are Cheeper than the zanella address and they alwAys have a vehicle for my reservation! The people are nice and they give you an option to use credit or debit!

I was very dissapointed with Enterprise Rent a Car. I rented a car from Friday-​Monday this last weekend. However, I was going to be finished with it early and wanted to turn it in Saturday afternoon. They closed at 4pm on Saturday and unfortunately I was going to be in town exactly at 4:05, so I called them to see if they could spare 5minutes so I could return the car early (and so I didn’t have to pay the fee to have the car for the weekend unnecessarily). I called, and they said no-​they close at 4pm and everyone would be gone by 4:05. Well, when I got into town I decided to drive by anyway (maybe there was a customer in there taking up their time?) I rolled up and there were two employees at the front desk, so I thought I might get lucky. By the time I parked the guys were gone. They saw me pull up and ran off. I knocked-​no answer. So when I gave up and decided to leave, as I was leaving the parking lot I noticed they came out of the back office. They were hiding from me! Whatever-​so I paid the whole weekend unnecessarily. I go in on Monday to return the car and provided them a coupon code-​which they said they couldn’t honor because apparently you’re supposed to give them a coupon code when you pick up the car. Since when do you provide a coupon without actually buying anything-​and where is that posted? I let them know how disappointed I was and all they said was I would be given a call for a survey-didn’t offer me anything at all to make up for it. I even told them about the guys hiding from me and the lack of hospitality to stay open an extra 5 minutes later. Needless to say that is a poor way to run a business and the customer service was very poor. I’ll be renting my cars from somewhere else now.

Ran my credit card before they bothered to tell me the did not have the vehicle I reserved. Tyler looked like he pulled his clothes out of the hamper… buy an iron dude! I would try another place before I would go here again.

Reserved a full size car and they tried to pass off a mid size car as a full size. I had to look it up myself to find out the answer for myself. It kind of made me mad because they do this for a living and know there cars on the lot so why try and say it was a mistake. Hum

If there was a negative star I would pick 5 negative stars. WOW! Bad bad bad customer service. Got my bill from my credit card and they charged me for an extra day. They have no key Dropbox so when I called about dropping the key off they said no problem for the next day with no extra charge. However I did get charged. I called in and they said not their problem. I asked for the supervisor and instead of listening I was treated like a chil and talked down to. He tried to give me a a lesson on how they run their business instead of listening to me, tell him what was happening. Well turns out they don’t care about their customers. Never again. I would rather have the flu for a month then rent a car from them. Terrible, horrible, rude, disappointed, disgusted, unhelpful.

Worst rental car experience ever! Not because of the staff (they are fine but have very little authority to help), but because of the dumb corporate policies. Insurance coverage was the most expensive of any rental car I’ve ever had & the insurance items are line item valued, but you cannot pick and choose which coverage you want. If you don’t want roadside assistance coverage or other silly items tough luck!
Also, don’t try and pay with a different card after your rent because they won’t take it. Don’t try and pay with cash either afterward because they only take a maximum of $ 100! They suggested I go get a money order! Really!!!
I’ve rented from just about every rental car company on the planet and this is crazy! Enterprise used to be great company! Corporate you’re screwing it up! One day rental for the Suburban was $ 171.11 you’d think they’d want my business!

.I was visiting Chico when my vehicle was involved in an accident and rendered inoperable. The assistant Manager, Mark, did some shuffling to get me on the road home as soon as possible and again did some shuffling when I needed to return the vehicle. Highly rate the business. It’s a very customer service oriented location.

I’ve rented from this Enterprise Rent-​a Car office for about 10 years, primarily for work related travel. Their staff is great; prompt personal service and great vehicles. I really appreciate the high level of customer service. They treat every customer with «Red Carpet» service. Very flexible with last minute changes, and always service with a smile.
Thanks!