AutoZone

tried to purchase water pump from store manager.
i have a receipt detailing my $ 20 reward which i tried to use.
he refused.
he said i had to have the physical card (which was lost or never had for?? years??).
his solution was for me to take a new card (which i will dont have space to carry) and call some number and get old points on new card and then come back… hopefully.
his only response when asked why was that someone in line might steal my number if i said it out loud.
ridiculous!!!
i left, very, very, frustrated!!! and went to another store to get my needs met. i cant see myself going back to customer service like this.
he didnt offer any way to get the $ 20 off right then, no offer of help.
it was a take-​it/​leave-​it sort of thing.
I am ASE certified, there are 5 registered, running vehicles at my house I maintain, and I do most or all the work on friends and family cars.
this level of service and restriction on getting things done is too bad.

Went in to replace a relay 15 minutes after the store opened and had to wait for employees to do do morning paperwork/​prep and count money before anyone would even acknowledge customers waiting to be helped. Then the only service I got was being told what aisle to find them instead of assisting me with finding the correct one I needed. I walked out and went to Reibe’s on Cohasset. They came out and looked under the hood, got the right relays and I was on my way. That is how part store personnel is supposed to be! Won’t go back to Autozone.

I went into autozone with a problem with my car a person named craig was very helpfull in dionosing the problem and even saving me alot of money in the long run. I love the help and curitisness, of this company and wish to thank craig for his help and concern for my safety in this matter. craig gernaro

I had noticed I had a headlight out on my vehicle and was on East Ave-​near Auto Zone /​Auto Parts. Decided to «stop in» at approximately 7:45 PM this evening. Wanted to check on head light products & prices and didn’t think they would have what I was looking for, as my headlights were a custom type.
The wonderful staff assisted me with picking out the correct light: that they did carry for my model & make vehicle. One employee even helped to assist me, let me borrow some tools as well to install the headlight on my BMW.
Their customer service was well above what I expected and I will go back again if I need additional parts for my vehicle.
Strongly recommend that you go to them based on their inventory, product knowledge & outstanding customer service.

I am a regular AutoZone customer (the Folsom store), but unlike the previous reviewer, I just had an awesome experience at this store. Went in to have my battery checked and, after confirming with the rep behind the counter that it could be done immediately, I pulled the battery from my Jeep. It was, indeed, checked right away and the rep diagnosed a bad battery (less than 2 year old Duralast) and before I could say «Boo» he went over and grabbed a new one and rang in the swap. He then offered to come out and check my starter and alternator after I put in the new battery. Again, the check was performed quickly and efficiently (no problem with either) and he gave me some tips as to how I might diagnose a suspected short. All around great service!

I only go to this Auto Zone location as it is closest to my home. It has to be the WORST auto parts store as far as service is concerned that I have ever been to!
Employees hide out in the back of the store every time I’m there. Today was the straw that broke the camel’s back.
I came in to get some oil. A kid was stocking the shelves in this not very large store. The sales floor is maybe 250 square feet. A manager was at the register, greeted me, and ducked in the back while I got my oil off the shelf. I get to the register and waited. I wanted to see how long it would take to pay.
After 5 minutes of waiting at the counter (with the kid right behind me still stocking the shelf), someone comes in, gets assisted (by the kid stocking the shelf) with a $ 3 part off the shelf, pays and leaves within 2 minutes!!! I’M STILL WAITING TO PAY FOR MY OIL!!! I complain to the kid, after the other customer leaves, and he says the other guy came to get him. Very unacceptable. I told him maybe one of the employees in the back could come out from hiding since they know there are customers in the front. I was so irritated, I forgot about asking on pricing on a car battery.
This is typical. With a store full of customers, employees hide in the back. I can be dropping off old motor oil and employees can’t seem to be bothered. They see you and run off.
I laugh at the Auto Zone commercials… «helpful staff»… HA! They never shopped here! I will drive across town to Pep Boys from now on. If I EVER shop at Auto Zone again it will because I have to walk there.

I have a commercial account with them and they are always great. Best prices in town. Parts always in stock or next day at worst.