Chuck Patterson Dodge

Over the years, my wife and I have dealt with car dealers all over northern California, from Redding to Elk Grove and Roseville to San Jose. We have always preferred to buy American made automobiles and to purchase as locally as possible. Unfortunately, since Volpato’s closed, local dealers either didn’t have what we wanted or ran us off with their shady tactics. That all changed today. We just bought a new Chrysler 300 from Chuck Patterson in Chico. We were treated with respect and able to negotiate a fair deal without all the high pressure, high anxiety, hard sell tactics we have experienced elsewhere.
We knew we wanted a 300C in a specific color and with a minimum of options. We also knew the closest match was either in Sacramento or the Bay Area, but wondered if Chuck Patterson would be willing to save us the hassle of going out of town and do something called a «dealer trade.» After a test drive in a similar model and a couple of hours of negotiating, we arrived at a good price for the car, including rebates and our trade-​in. They agreed to bring the new car to Chico so we could finalize the deal. It arrived the next day and we were delighted.
At other dealers, it can be an all day ordeal to arrive at a fair price (if you can get one). They stick you in a tiny room, play tag team and come at you from all sides. Once you get a sales price, they try to add on all kinds of things (hidden fees, undercoating, gap insurance, extended warranty, etc.) and then they turn you over to the finance manager who tries to beat you up all over again.
None of that happened at Chuck Patterson. Sure, they offered some of the after-​factory stuff, but never pushed it or insisted when we declined. We had our financing already set with our credit union and they were fine with that.
All in all, this is the single best car buying experience we have ever had. We did our homework ahead of time and knew exactly what we wanted. They understood that and dealt with us honestly, courteously and with a sense of humor. Thanks to everyone, (Chuck, Jake, Karen) but especially Dan Thorup, who was the lead salesman, for getting us into the car we wanted and allowing us to keep our dollars in Chico.

On 11÷29÷14 I drove to Chuck Patterson in Chico to purchase a 2015 Jeep Grand Cherokee from Chuck Patterson. Before I drove there from Yuba City, I called and talked to salesman Eric and was told they had the Jeep I was interested in and he had put his hand on it. After my 1 hour drive (each way), I arrived at Chuck Patterson and was told the Jeep I was interested in had been dealer traded 4 days earlier. After talking to the manager it just made me more mad and we ended up turning around and walking out. Long story short, DONT WASTE YOUR TIME WITH CHUCK PATTERSON JEEP/​DODGE!!!

Chuck Patterson has really been of great service to me. Their customer service is amazing and they helped me find my prefect car… my brand new 2014 toyota corolla. I also wanted to give a big thanks to the associate Hilary Maxwell who called me about two weeks ago for my regular scheduled oil change. I was having some problems identifying what might be causing a noise in my car and with her knowledge, she put me at ease. Thank you guys for being awesome

Chuck Patterson Dealership of Chico, CA lost out on the possibility of a $ 50K sale on 8÷12÷14 due to their TOTAL lack of interest in selling us a car; and their downright rudeness. We went there specifically to check out a 2014 Jeep Grand Cherokee Overland, which we had been searching for over the internet, and finally found at this dealer. When we got there, we were told they didn’t have it anymore. Then we were told someone’s wife was driving it around, and they were trying to get hold of her to bring it back to the dealership. While we were waiting, we decided to check out a nice Grand Cherokee Limited; which we ended up trying to get more information on. We even had them do an appraisal on our 2011 Jeep Grand Cherokee Laredo, which we were interested in trading in. Forty-​five (45) minutes later, STILL no Overland for us to see! Neal was our (supposed) salesperson, who was totally preoccupied with something else. Chuck was the (supposed) «Manager» on the premises. Chuck was also so totally pre-​occupied with some other matter, that he spit out a quote on our trade-​in, waved the paper at us, and then turned away and went about his business! We replied: «Thanks, but NO thanks», and walked out the door. Turn to the next day: We just got home with our new 2014 Jeep Grand Cherokee Overland that we purchased from John L. Sullivan, in Yuba City! Too bad, so sad, CHUCKEE!