XSport Fitness

Another terrible location. It seems this company can’t stop hiring the worst types of people. The gym is in constant decay. They’re are weights and bottles everywhere. The only way to get anything done here is to call corporate.

Always a friendly greeting at the front desk and an overall nice atmosphere. Everything is well kept and machines are top notch! The gym is laid out nicely with wide enough aisles and a decent amount of space in between machines. I cannot say this about the location closer to me that I pass on the way here.
When I first joined, I had quite a bit of time off in between construction projects. Coming here for a workout, then crossing the street and walking a couple laps around Portage Park has been a great workout! I go home feeling great every time!
Another highlight of my time here was taking my first Yoga class led by Tey P. a couple years ago. She is a great and very dedicated instructor! Still hoping to see her name come back up for something that fits into my current schedule!

My fiancé and I joined X-​Sport in the month of November. The staff has been nothing but friendly and helpful when it came to any financial and fitness questions. You can tell they are passionate about what they do and care about you as a person.
We were scheduled for an eight week training session with Sam. We didn’t know what to expect, but Sam has been nothing but helpful, motivational, and outgoing with our workouts. He challenges us and we are making better progress than ever before and have learned so much these past weeks. We will be scheduling another eight weeks session once possible for us. He genuinely has a passion for fitness and helping people improve there overall health in and out of the gym. While being a wonderful fitness instructor, Sam also has a fantastic and welcoming personality. Under his training we feel we have finished these eight weeks with substantial progress and a new friend.

We called and was told that the manager would call us back, however he never bothered to call us back at all. Then we decided to go check it out in person. We were so thrilled and positive to be signing up. We quickly changed our mind just because of their staffing. Yes, because of their staffing. My husband and I went to check out in person since the manager didn’t bother to call us back about enrollment rates and had some guy, Edgar assisted us, who immediately turned us off right from the start with his attitude. He was ignorant, rude, and condescending. He was definitely not happy with his position there as we could tell. There were no sales expertise what so ever. I didn’t care how much a membership cost, but due to how we got treated because this dude had his head up his ass but not even trying to sell us. We were looking forward to signing up, however due to this guy, we quickly changed out mind and wasted 20 minutes of our time. We rather check out other gyms that are shitty and pay more but get better serviced. I rather go work out at another gym and get decent customer service that what we got treated. Plus we were looking for a place that offers day care and it said open on the day that we went and the guy said no day care today since we are short staff, however had 2 other staff just sitting and chatting at the front desk. Why do gyms hire these kin of lazy unmotivated people?

I called for the current rates at this export and was told its $ 9.95 a month and they had a deal currently going on where they wave the $ 99.00 sign up fee… So we go in expecting to sign up and the «manager» came off rude as hell to start and very arrogant. He tells us that the $ 99.00 fee we were told would be waved, won’t be waved because Xsport is the «premier» club in the area and they can charge top tier rates because there’s no other options for a decent gym in the area. So basically, they lie to you just to get you in the door… They tell you they’ll wave the fee just to get you to go into the gym so they can sell you like a used car salesmen and give you their «we’re the greatest gym» speech. Once you get there, the sign up went from «we’re waving the $ 99.00 sign up and it’s $ 9.95 a month» to it’s $ 9.95 for the 1^st month, $ 9.95 for the last month, $ 99.00 sign up fee, $ 39.00 card fee, and some other $ 59.00 maintenance fee, and another fee ($ 251+ if I’m not mistaken) and that’s just to start… Bottom line, they BS you and they have a «we’re Xsport and our shit don’t stink» attitude. Horrible experience! The gym is really basic and just other basic gyms that are inexpensive to join. Child care services aren’t what they advertised either (no child care available when we went at a peak time, really??!). Bottom line, it’s an Xsport EXPRESS gym, not anything like a premium club, so calm down, SMH. This is the second time I’ve experienced this at the same location, but the last time (about a year ago) at least the person helping us was honest and said «that $ 9.95 a month that Xsport advertises is just to get people in the door».

Very clean and well designed gym. The parking lot can get full and there is street parking available. I have been to a couple of classes and they can use some improvement. The Zumba class was excellent. The kickboxing class was more like Caribbean dance… I have been to several kickboxing classes with a variety of instructors and this is not kickboxing. I also recommend for all fitness classes that instructors provide suggestions for all fitness levels. Not everyone can do advanced moves. The staff is very friendly and the locker room clean and supplied. Easy and convenient. Look for the Unilocal deals.

I like this gym, granted it doesn’t have a pool but there are plenty of new machines and it doesn’t feel like it’s overloaded with machines like the other locations. I can walk without tripping on someone using that space to exercise. The customer service here has been great so far compared to the other locations. The parking lot is small but I tend to go in the weekends and have always find parking.

I have enjoyed my membership at X Sport at 5515 W Irving Park, and only ran into some difficulty today, October 1, 2015, when I needed to cancel due to moving out of state. Manager Jesse Silba helped me by calling Betty at corporate.
No written confirmation of cancellation yet, but when it goes through, I will be even more grateful.

Ok gym for the price. I pay about 20 bucks for my membership and I have access to all its amenities.
They have a small cardio section with stairmasters and other cardio machines. One of the stairmasters was out of order so I hope thats not a regular thing. There is also a studio for stretching and classes.
I come here in the in the evening and I dont have a problem getting in a good work out.

I was given a follow up about my review. Thank you for caring about your customers. I understand sometimes people have rough days. All I ask is that if a customer asks a simple question to just help them.

I was an xsport costumer for close to 2years. Even though, there have been q number of things that I haven’t been pleased with xsport. It offered the convenience and was a better option than other gyms around.
I left xsport for a few months because I was out of state. So today I returned to sign for a new membership. I went in, the girl greeted me politely and gave me the form to sign. She told me to go and sit in front of another guy who would take care of me.
I go greeted him, barely got a hi back. I was filling the form, while he was so busy in the computer. I was thinking what could be more important for a sales guy than taking care of the costumer who literally walked up to him ready to give his money away.
I finished my form, while he continued to ignore the fact that I was there. This was sad and funny at the same time. fort the first time I was’t getting bothered by a sales guy. Instead I was completely ignored.
I went to the girl in the front desk and asked if there was someone else to enroll me. She called the guy, he turned told me that he will be right back with me and turned back to his computer.
I told the girl that I changed my mind and walked out. That’s how easy a company loses money when you hire the wrong people and don’t train them properly.

The front desk staff is actually really helpful and friendly, which is super surprising for an XSport. I’ve always been able to find a parking spot either in the small lot or on the street. The X-​IT instructors are great and the locker rooms are clean. An additional plus is that they’re aren’t as many meatheads watching you workout!

Newer club so everything is awesome! The equipment, the entire facility is great. The layout is smart, easy to get on and off the equipment. The staff is very helpful. Location works for my schedule.

This is the cleanest xsport! I normally avoid big name gyms because I can’t stand the crowds and dirty feel however this gym is honestly clean. There is always someone on their cleaning staff working hard to clean the machines, floor, doors, etc! Way to go!
The gym definitely gets crowded at night and someone’s the Dumbbells get a little messy but if you go in the morning like I do then you’ll never have trouble using the equipment you want.
The staff is nice too, they usually know my name even though I generally keep to myself.
I only pay $ 9.99/month and definitely feel it’s worth it.

Although an Xpress, I do like this location!
The ellipticals and treadmills have TVs with plentiful music stations, which so fits my bill. It’s a pretty clean location. I have attended a class with Berto once. It was an awesome friendly vibe. I definitely feel welcomed at this location every time ago. No muss. No fuss. Just fitness.
The parking is the only thing that isn’t ideal, requiring a short walk across one street (which may deter people who like to workout real late at night, or if the weather is real bad). The spots are also pretty densely painted, and the parking lot isn’t well lit. As a woman, and one who works out random hours, safety is kinda important.

I’ve been a member of XSport for the past three years. I’ve frequented several of their locations, both express and full service. The company and what they have to offer is great. With that being said…
DO NOT WASTE YOUR TIME AT THE PORTAGE PARK LOCATION.
Parking is sparse, there’s only one of each piece of equipment (the Barrington express has at least two of everything, as does the Elmhurst express), and the staff is incompetent. If you go by yourself, the personal trainers see you as a potential personal training client (I already train with a trainer at the Piper’s Alley location). But if you go with someone else and the other person decides that they won’t be able to get their workout in because the place is so busy and would rather just keep you company instead and to help you make sure your form is right (new workout routine and they make you sign a waiver to make sure you don’t sue them if you get hurt) — God forbid.
Carlos, the fitness manager, is not trained enough to recognize the difference between training someone and someone checking your form. Odd, considering he’s supposed to be the manager for all of the personal trainers in the location (this says a lot about the type of training that occurs at this location). But now I understand why his trainers think it’s OK to bother people who are running on a treadmill by themselves.
Upon going to talk to the general manager, my fiancé was greeted with «Oh, you’re the guy who’s training people». That’s prime customer service when you’re going to explain what happened. There was no apology, only a lecture and further accusations. What happened to the days where customer is always right?
On top of all of this, the front desk staff uses no discretion when talking about you behind your back and anybody with half a brain can spot it.
Moral of the story: don’t waste your time at this location until management is trained to do their jobs, the trainers are taught how to not interrupt your workouts and the front desk is put through customer service training.

Yeah, I don’t get all of the negative reviews either. I signed up here last year and I think it’s an incredible value for the money. I’ve never had an issue with getting a machine, I’ve always found the staff to be pleasant, and it’s always been clean. I took away one star because I think the parking lot situation could be handled a little better.

I don’t get all the bad reviews! Maybe it’s that there are no towels? The locker room is a good size for an express location and I think the gym is really nice. Yes, if you have only one machine you will use and refuse to try any others there is a chance that sometimes all of those machines will be taken. But I have never, even at peak times, had an issue with finding a machine! And sure the parking lot can get crowded but there is always street parking. I also really like that they have wi-​fi, which is a rarity for an express. I feel like if they had a pool this would be my ideal Xsport!

Joe from customer service called me and after 30 minutes were able to sort through the circus that occurred with my contracts. Anyways a check is in the mail for the discrepancy and hope to be treated better in the future.
Time will tell

I’ve been a member of the Xsport family for over a decade. that means ive been a paying customer for over 10 years! For the most part, im very pleased with the facilities that are provided for us. However, this Portage Park location is being neglected now that the money is pouring in. A previous comment was made about a door flapping in the wind… lol! It still hasn’t been fixed. The snow removal is kind of slipshod as well. My issue, that i wanna comment on, is that ive been formally requesting more 5lb and 2.5lb barbell weights for two months now. Just two days ago, i was actually told, «since you are the only one requesting the equipment, corporate has not given the approval to give us more weights.» Now, i think that’s ironic and not funny at all! What kind of weight room doesn’t replenish the weights when they are lost or stolen? It’s like Taco Bell telling me that they are out of tacos…
Otherwise, the location is extremely convenient for me and there is this one female employee who goes above and beyond to keep the establishment clean and enjoyable! If is wasn’t for her, im not sure i’d wanna continue to frequent this location. Please order some more 5 and 2.5lb plates.
Spa needs to get it together. After 20min on the phone and being placed on hold and told she couldnt hear me cause the gym is too loud… they couldnt even book me for the massage sessions they claimed were available. Xsport DOES tend to lack in the customer service dept :(
Go there, lift, and get the heck out!