XSport Fitness

I must update my review. There have been many changes since my first review. It seems that the gym is getting better.
The staff moral has changed. They have gone through many managers, and training staff, it seems now that the staff and managers there are doing a good job!

I have been a member for over a year and now i realized this location has the worst customer service ever. If you want to be a member please read this review before deciding which locations to go:
I paid to use 2 locations; one of them is at Belmont& Sawyer and the other one at N Central Avenue. After several attempts i ve decided not to go to Central xsport because of bad overall experience. Personal trainers were incompetent, customer service was terrible and it was overcrowded with people who just like to sit on the machines and stare.
When i go back to Belmont&Sawyer location to cancel my membership to the Central location, i have been told to pay $ 58.90 as first and last month fee (which i have already paid during our membership for TWO locations at the first place) and plus $ 49 majntenance fee (which i have no idea why would i have to pay this if i only want to cancel one of the locations). This just doesnt make sense. Why cant i cancel one of my location, which i have been paying for over a year, even tho it is due to their lack of quality and terrible customer service? Why would i pay first and last month fee to a locations i signed up at the first place and paid that amount already? I will just go ahead and cancel my membership completely even tho i have several personal trainer sessions left. it is just getting too hard and annoying to deal with.

Perfect location from my house. I have another membership at the UIC rec center, for the alumni benefits and sauna, pool, full gym experience. But when I don’t want to commute an hour to work out, this is perfect. Get in, get out. I seem to work out better here because there are less bells and whistles to distract! Haven’t run into any problems yet. $ 10/​month by month, signed up for $ 1 total due to Christmas sale. No huge enrollment fees this time of year.

Nothing against the staff at this location… or even with the location itself. Everybody is reasonably friendly and cleanliness is decent. My gripe is with the company’s practices as a whole. Shady and unethical contracts, meaningless and unreasonable fees… Whichever membership plan you select, make sure you’re not going to change it. They’ll charge you even more fees than they did when you signed up! 24 hours a day is nice. Multiple locations can be helpful. But I’m not cool with the incessant attempts at taking advantage of me.

Had personal training with Ray, he is awesome! The best personal trainer in the world!
He helped me get into the shape I needed and beyond. I highly recommend Ray and the Belmont xsport, go there now!!!

I’ve been a member at the Logan Square/​Avondale Xsport for a couple of months now, and for the most part I’ve been pretty pleased. I pay for a really basic membership: pay-​as-​you go for $ 9.99/month. So I only have access to the equipment at this location, but that’s really all that I need.
The staff is typically pretty friendly and helpful, and the facility is clean. And they have a pretty good selection of equipment — free weights, cardio, and miscellaneous machines. But because it’s such a small location, it frequently gets crowded. So don’t be surprised if you have to occasionally wait for a piece of equipment.
It doesn’t have all the bells and whistles that some other gyms offer, but if you live in the area and are looking for a relatively cheap spot to work out, Xsport is worth looking into.

It’s Monday after Day Light Savings. Clocks aren’t rolled back yet. Really? God only knows what else they can’t get right.
It’s Now Tuesday after Day Light Savings. Clocks aren’t rolled back yet. Seriously?

Ask them about their cancellation policy. Go ahead, ask them. Then see if you still want to go to a gym with that business ethic.

Smaller facility, so «express» is fitting.
Workers are cool and outgoing, problem is, they socialize with each other so much. You can’t tell if they’re available to answer your question or not.

Pushy staff is an understatement. I’ve been a member two separate times, and I finally broke down and spent some time and money last year getting a personal trainer.
The guy spent the entire time trying to sell me on more sessions (I couldn’t afford more than the 2/​week I was already committing to) and on more supplements (which are way more expensive there than I can buy them elsewhere)… He was so pushy that it seemed to me they had a serious commission program going on etc.
So I talked to a manager and explained my situation. I politely asked for a refund, and he convinced me to try another trainer, but told me if I was still unsatisfied they’d give me a refund.
We had just one session together, but my first trainer had pushed me too hard as a guy who came from being an office job guy who was out of shape, and I ended up having surgery for a hernia that was definitely induced by the first few workouts. I can’t necessarily blame the trainer or Xsport for this, to be clear, but it’s part oft he longer story. Me being out of shape is certainly a part of it, too, but I do think the first trainer wasn’t properly responsive to my reports of being in pain. The injury is not the reason for the negative review, though, as it’s pretty hard to «place blame» there — the way everything was handled before/​after it is.
The trainer who’s with me when I can’t come in anymore gives me their contact info and lets me know to get in touch when I’m cleared to work out again. So a couple of months later, I do. I send two emails and make 2 phone call, separated out over a few days each so as to not be annoying. I never get a response. Not an «I’m not at XSport anymore» (not sure if that was the case) or an «I’m too busy, you should come in and find another trainer», etc — nothing. NO response.
I still have 11 or 12 sessions I never got from Xsport. I’ve come in asking for a refund twice, and both times was told that a manager who could properly deal with that and give me a refund wasn’t in at the time and I’d have to come back.
Now, a year and several months have passed and I’m still out that money.
Oh, and don’t get me started on XSport’s renewal setup. You have to cancel via postal mail or they keep renewing your membership — they purposefully make it difficult to cancel.
Because I’m a complete glutton for punishment, I’d probably give Xsport a 3^rd or 4^th chance due to the location /​parking, and just hope that maybe things improve after a year or more of my absence, but at this point they’re still holding on to hundreds of dollars of my money that they owe me back, and I can’t seem to even talk to someone who’ll address the situation.

This gym is Fantastic! The new General Managers Harold and Jason are so great! This gym was not doing to great recently, but it has completely made a turn around with new workers there!

Uhm, Elizabeth, business management person replying to all the negative reviews… You know they mean absolutely nothing when you’re just basically copying and pasting the same responses over and over again. You don’t address the issue that was talked about and possibly reimbursing for said experiences… Just the same old tired responses that don’t mean anything.
On that note, Xsport is too pushy trying to drive sales on me too, but I don’t fall for any of that nonsense. Their turnover rate is ridiculous and always hiring. Probably should tell you something about your staff and management Elizabeth…

A gym that advertises $ 10 and charges close to $ 175 in registration and yearly costs. And why would you pay that amount for such a medicare, tiny gym? This isn’t Equinox.
Worst of all, the system makes it impossible to get a refund. The manager, Carlos, was rude and unhelpful. They would suggest calling customer service, which, would inevitably tell you to call or contact the gym. Thanks, Derek.
Formula Fitness or Edgewater Athletic Club has better facilities and better staff. If you’re looking for a cost effective solution, Charter Fitness does $ 10 a month, $ 45 yearly. Many other better options than this dump

They are very pushy with their sign up packages but I am kind of glad I was pushed into getting a personal trainer. My trainer was fantastic and helped me lose a lot of weight, but when my training package was up they got pushy again. My trainer was under pressure from her bosses to get me signed up for additional sessions, but after the initial package they jack up the prices of their sessions. After repeated attempts to get me to resign I was finally left alone, but my trainer disappeared. I can only assume she was let go for not keeping her clients — they have a ridiculous turnover rate and there are constantly new trainers in the building.
The facility is not clean, the bottles of disinfectant used for cleaning the machines are always empty. If the disinfectant is there then the paper towels are not. The women’s restroom/​locker room is disgusting. I worry about putting my stuff in the lockers because they are usually full of garbage or mud from people’s shoes. When I tried to file a complaint on the XSport website I couldn’t even do that because the website is broken!
It’s $ 9.95 a month, and you really get what you pay for. Shop around, this place is a last resort.

This gym is a good value and convenient to the blue line. It is small and lacks many amenities. During peak times it is sometimes difficult to get a workout, but it is 24 hours so there are plenty of options outside peak times. The staff is hot and cold with customer service and friendliness.

The only reason I come to this location is when I hit the snooze button one too many times, and don’t have enough time to get a workout in at the lakeview or logan location. The front desk staff don’t greet you, or even speak to you for that matter. The machines always seem a little dirty. Their spray bottles to wipe equipment are always empty. I just feel pretty gross leaving here. Parking is very convenient though. That’s about it.

Love this gym! It definitely got something for everyone. My favorite trainer here is James Everhart. If you want your butt kicked and your IT bands rolled out, he’s your man. I’ve been training with him for almost 4 years and I’d never consider going anywhere else. He makes even the hardest workouts fun! :)

I joined this gym a few weeks ago. Despite some initial confusion about the membership fees to join (staff initially told me the wrong rates when I first inquired, adding fees that didn’t exist and not telling me about other fees), everything after that was a very positive experience.
Jason was incredibly helpful signing me up, explaining everything very clearly, and the trainers I’ve encountered are very friendly and helpful, even as a regular patron not signing up for private sessions.
Facility and bathrooms are clean and well-​kept. Only downside is it’s a small facility so can get very crowded on weeknights, however it’s still a great value for the price and overall I’m very happy I joined.

Terrible. My partner and I came in to find out pricing.. . #MissionImpossible
After letting the guy know we were not interested in a tour, and that we just wanted to know prices he became more aggressive. He began asking questions about what we needed in and gym and what our fitness goals are. Again I tried to explain we just wanted know pricing. He was not much of a listener but did like to hear himself speak. He also explained we were waiting to know the deal his manager could get for us, so that’s why he couldn’t tell us the prices.
After his failed life coach session with us about how happy we were with our bodies, he whipped out a binder (he had the whole time) and showed us pricing! But that wasn’t even the final pricing since he explained promotions come and go so we had to move fast to get the deal jos manager could get us. We were so turned off by his approach and by his inability to see how terrible of an experience he was creating. This leads me to believe his behavior is just the culture for the employees here.
The whole deal felt disingenuous and sneaky. I did not sign up.

Gymtimidation? I think so! I came in here w my sis to purchase a membership.
It all started when they sat us down and manager (a short blonde) came, she did not ask what type of package we were looking for instead she gave us the most expensive package with training fees etc, as if other packages weren’t an option.
She was rude, demanding, I get it you make commission but no need to force someone who is going to purchase anyway.
Her rudeness drove us away, but she offered a 7 day guest pass so we could give it a try. So we did and since day one she was literally on top of us from the moment we walked thru the door all the way to the changing rooms questioning us in when we were going to sign the contract even texting me about it, YES TEXTING ME!
Honestly, I felt like she was beat us up if we didn’t sign it.
So we decided to go to the gym on elston and western, there I purchased the package I wanted no drama, just straight to the point.