W Chicago – Lakeshore

They deserve a zero!!! They ruined my birthday! They lied to us! They treated my wife and I as dirt under their feet! We checked in at 3 and they made us wait for 3 hours! Never coming here again and I’m telling everyone about our experience. They gave the room to the guests after us but told us we have to wait. And then the manager called me a liar. THE ONLY PERSON TRYING TO HELP US WAS MATT VERY SWEET! The manager needs to get fired! I will be taking my business somewhere else!

Three stars for location and view… Otherwise, we received some of the poorest service. Honestly, I’ve received better customer service from Motel 6.
Our room had a lake view, which was the redeeming quality.
The check in desk shares a common area with the bar, so when they had their music turned up and people partying, we couldn’t hear anything. I have no idea what was said to me during check in.
The concierge… I asked for help finding an outdoor lap pool, and she whipped out her smart phone. She proceeded to tell me there were no outdoor pools in Chicago, only in the suburbs. It took me five minutes to find two within 3 miles, and I have no knowledge of the city as this is my first visit. I did laps along the shore of Lake Michigan.
During our stay, for a friend’s wedding, we were awakened each morning either by hotel employees/​contractors or people going to meetings down the hall. Somehow it was considered acceptable to tell down the hallway. I asked upon waking at the desk for the management to say something… Clearly didn’t happen.
In the future, I will stay elsewhere when I visit Chicago. If you’d actually like to sleep during sleep hours when you are here, have towels that aren’t ripped, and such outrageous amenities as a bathmat (disappeared after our room was cleaned), or the servicing of your room without asking for it to be done, I suggest you do the same.

I was very pleased with my recent stay at the W Chicago Lakeshore. A group of about eight girls went for a 30^th birthday weekend (shout out to Aimee K!) and we had several rooms between us. Before the trip, I read the reviews and prepared myself for a below-​average W experience. I was super happy to find that this was not the case. The hotel has obviously been recently renovated, from the main areas to the guest rooms. The hotel felt clean and new and had the trendy, young vibe for which the W brand is known.
Rooms were large and comfortable, and the bed area had plenty of outlets for charging phones, plus reading lamps. The bathroom was probably the most outdated part, with a dark showering area and older-​looking tub, but it was fine for a short stay. I do wish the room had a mini-​bar or small refrigerator, however.
We had drinks at the hotel bar several times as a pre-​game and they did not disappoint. We also ordered room service to have a pajama party brunch and the food was solid.
I’d definitely stay at this hotel again and have already recommended it to a friend for a trip she’s planning!

Excellent service. Staff were friendly. We arrived early and our room was not ready, so we hung out at the bar for a couple of hours. The cocktails we ordered were well made but our bartender was a little slow. The décor is very modern and trendy. The lobby and room were clean. They had staff bring our bags up to the room after we had them stored while we waited. It’s a great location as it is walking distance to navy pier and it’s close to several great bars and restaurants.

Mediocre at best… Slow service, room was just okay… Just tired and needed refreshing (mirror with a large crack running through it, banged up corners, TV was unplugged, AC barely worked.) Valet brought up our car and just parked it. Maybe bring it to the guest or at least bring them the keys and let them know it’s ready to go. Ordered room service … Bad call. The food was absolutely terrible. For $ 70 for a burger, wings & a churro dessert… I’d rather not eat at all. Although the woman who took our order on the phone was delightful! Overall we were disappointed… A stay at a Hilton would have been better. Why pay more?
What has happened to the hospitality industry? :(

One of the classiest places that I’ve ever been in my life everything was Five Star Plus I stayed at the Aria Hotel in Las Vegas before and I thought that was the nicest one but the w on Lake Shore Drive put them to shame love that place love the bar loves the food love everything here

Love this hotel. This location particular, on lake shore drive is very posh by at the same time not stuffy. Everybody is welcome, but try to dress appropriately, (i.e. No gum shoes and takes and NO saggy pants!
Many food and entertainment choices at your fingertips, navy pair right outside and a very short walk.
Downside– and this is no fault of the hotel, the element is changing. The demographic that most frequents this location is different then it was 5 years ago when we hung out there and had many many parties there, not anymore.
The people now hanging out are liable to shoot you. Two many shootings and stabbings lately., nobody should have to live like that

Now I gotta admit, the other W’s I’ve been in are not my ‘I want to be able to go down to the hotel lobby without makeup and no fuss’ kind of style but this one stands out for being a cool and approachable to everyone atmosphere.
Reading the reviews previous to mine, I’m gathering there must have been an excellent remodel that took many Unilocalers concerns into consideration. (i.e. no more shutters as a window from the room to the bathroom.)
A group of 8 of us were coming in town for a legit 30^th bday weekend and we wanted a steal close to everything… Friends, we HOTWIRED this and scored this dope hotel.
The bar/​restaurant was incredibly posh yet not stuffy. And the prices were even more reasonable. Other W’s have club music pulsing all day. This one does not. Every single staff member here was out of their way kind. Our rooms: spacious, clean, modern and has beyond comfy beds!

I absolutely love this W! Renovations were done a couple of years ago and they did it right! From the lobby, check-​in desk to the rooms, the updates are impressive. This past visit, we stayed in a two room suite which was very roomy, 1 ½ baths, beautiful bathtub and best of all FABULOUS views overlooking Navy Pier/​Lake MI! The staff is exceptionally friendly and accommodating. This is also a great location with easy access to the Navy Pier, shopping and restaurants.

I stayed at the W Chicago Lakeshore this past weekend as part of a quick weekend visit for a close friend’s birthday celebration. Let me first set the stage and tell you that I am a loyal Starwood patron and typically stay at W properties where and when available. In fact, I have stayed at this particular W 3 times previously. The past positive experiences were contributed to the reason I chose to stay at the Lakeshore Drive property this trip too.
Despite only staying in Chicago for one night, I reserved a marvelous suite (again a typical booking). Due to the party starting at 3PM (did I mention it was a surprise party?) I requested an 11AM arrival since my flight from Boston was getting in around 10AM. Upon arrival at the hotel, I was told my suite was not ready. I was not surprised, but I also informed the desk manager that I had plans and really wished I was told that 11AM was not available. After checking me in which included swiping my credit card, he confirmed my mobile number and told me that the first available suite would be mine. Satisfied with that response, I decided to have brunch at the hotel restaurant.
After killing an hour eating, it seamed like a good idea to take a walk outside. Unfortunately it was too cold and windy by Lake Michigan that we quickly came back in and sat in the lobby not 30 feet from the front desk.
By 2PM (3 hours after my requested and actual arrival time) I went up to the front desk to inquire the status of my room. The desk person I originally dealt with was no longer working, but his replacement said my room had been ready. Shocked and feeling like a fool, I asked why they didn’t call me. She stated that they couldn’t reach me. I retorted that I was sitting 30 feet away with my mobile at the ready. What was her response? «Sorry». That’s it… not even an offer to do anything to make up for their miscue. Well, I was in a rush and didn’t have time to argue as the party was more important and we needed to shower and change. Needless to say we were late for the surprise part of the party. Lucky for me, the party was still a success and my buddy was still very surprised I made the trek from Boston to Chicago just for his party. That’s what good friends do, even when logistics don’t always work out.
Other than the check in fiasco, the room was great and the views of Navy Pier incredible as always. I will continue to support Starwood and the W chain, but upon my next visit to the windy city, I will be looking for other accommodations.

I arrived around 4:40pm to check-​in, and was told they needed to just confirm that my room was ready, which would take no more than 5 minutes. I was offered a free drink ticket at the bar for the delay. 30 minutes later, I still had not been given any update and finally went back up to the check-​in desk to inquire into the status of my room. The gentleman who checked me in had an attitude problem, and seemed annoyed that I would bother him again. When I asked why a room wouldn’t be ready at 5pm when check-​in time is 3pm, he said something about the check-​out time for the room I’m in isn’t until 4pm and sometimes it takes a while to clean. So… if I had arrived at 3pm — the stated check-​in time — I would have had to wait 2.5 hours for my room to be ready? This is ridiculous. On top of that, I told the young man my name was spelled wrong in their system, which he confirmed on my ID, yet he never fixed it, as the email I received today with as survey still has the WRONG name. Oh, and he also tried to offer me a free breakfast for the delay. Clearly, this is an ongoing issue for them as they have their freebies lined up and ready to go. Lastly, when I checked out, I asked that the invoice be emailed to me and it never was. Although the room was nice, albeit on the cheesy-​trendy-​modern side, the customer service at this hotel is absolutely horrible.

I’ve stayed here in the past but the rooms are in need of repair. Also they increased price of valet to $ 65 per night.

We had an absolutely fabulous experience during our New Year’s Eve wedding with the W Lakeshore. Our wedding room block was here, the girls got ready in the WOW Suite and the boys in a Focus room and we came back to the same WOW Suite as our room after the wedding.
We worked with Erwin, the meeting and event coordinator, for over a year in the lead-​up to and during our wedding. He was extremely responsive, communicative and went above and beyond throughout the entire planning process. Among the many things that he did to make sure everything went smoothly and wonderfully for us, he secured a beautiful locale at the hotel for us to do a «first look,» he worked closely with our wedding planner to make sure the logistics went as planned, he easily worked through a couple inevitable issues we had with family members booking late and he left thoughtful welcomes and gifts for us. He made our lives a lot easier, which is ultimately what you hope for with any wedding vendor with whom you work.
The hotel and rooms themselves are immaculate, modern and comfortable and the venue was located just 2.5 blocks from our venue (Chez) and just a short work to Michigan Ave and the heart of all things shopping/​dining. We had a wonderful member of the housekeeping staff, Penelope, take extra care of us, helping to tidy and clean up between events in the WOW Suite, and she made sure that the room was perfect when we came back to it after the wedding. We would not hesitate to recommend this hotel to any bride looking for a room block or any tourists looking for a comfortable/​modern place to stay with stunning lake views while visiting Chicago.

I booked this hotel through Priceline for a STEAL. I did the Express deal for a 4.5 star hotel and was assigned the W. I was surprised since this hotel is actually only a 4 star hotel. I called to confirm that it was a 4 star and George told me it was. I complained to Priceline that I had expected a 4.5 star but they gave me a 4 star hotel and that I wanted a refund. They called to confirm that it was only a 4 star and supposedly George told them it was a 4.5. I was furious and called again l, spoke with George who now had a new story that it was a 4.5 star. As soon as I asked to speak with his manager to confirm that his story changed again and said it was a 4 star again. It was too late though because Pricelines terrible customer service had already told me that George said it was a 4.5 star and that’s all they cared about. They refused to refund my reservation. I called the hotel again and explained the situation to Katherine. She was very nice and offers to try and help me cancel with Priceline, which didn’t work, but she offered to upgrade our room to a lake view for the inconvenience and George’s indiscretion.
Now with that aside, the location of the hotel is only good if you’re taking a taxi everywhere or only going to the navy pier. It’s very far from the cta trains and a few blocks away from the bus lines. It’s not impossible to get around but it was really annoying having to walk so far to get to the hotel every time we went back there. We probably won’t stay here agai for the location alone. However, the view is phenomenal. Especially the lake view. Gorgeous!
Our room was clean and decorated nicely. I liked what one of the reviews said about it being like a 2025 view on a 80s sex lair lol. That’s very accurate. The lobby is super lux and hip. We didn’t spend any time in the bar area but there were always people in there and enjoying them self it seems. The bar area attracted a lot of parties at night so when we’d return at night there were always highly intoxicated people stumbling around or causing scenes outside. The security seems beefed up since the shooting that happened a few weeks before our visit (I didn’t know about it until after I booked my reservation). You have to have you room key to access your floor in the elevator and after 7pm they had security or police officers checking room keys before you could even get to the elevators. I was told that was to prevent hotel room parties. I guess I can appreciate the security but it was concerning that this hotel required such measures.
For what I paid I can’t really complain about the room but if I had paid full price I would be angry. The furniture was all scratched up and the bathroom tiles were missing in sections or broken. It had a slight sense that it wasn’t very clean but it was hard to tell because it was black tile. Our hallways and hotel room smelled like gym bag the entire time we were there but we couldn’t figure out why. The bed was so uncomfortable. We hardly slept well at all for the 4 nights we stayed. Woke up several times with sore backs. They were super firm.
The gym and pool was my favorite part. I enjoyed working out and going for a swim although I wish they had a whirlpool. They supply apples to munch on while lounging in the pool area. It was a nice touch.
I’ve stayed in way better places in Chicago for the price we paid so I doubt we will return her.e.

Despite the crime mentioned in previous reviews over New Year’s. I actually had a very pleasant stay at the W Lakeshore. They are currently undergoing exterior renovations, but it’s unlikely to really detract from your experience. The renovations on the interior bring this property right in line with every other W I’ve stayed in (SF, Seattle).
Check in was a breeze and SPG keyless is always great because you’re made immediately aware when your room is ready (usually before I even arrive at the hotel as was the case here). The rooms were very nice (read: spacious and modern with good views — I got hooked up with floor 30 or 31?)
Regarding location, it’s a pretty awesome view of the lake and easily within walking distance of the Mag Mile and other Chicago sights. Being from Houston, TX, I braved the ‘cold’ Chicago weather (it was actually only in the 20s) and made it to the bean with no issues on foot. You’ll pass plenty of restaurants along the way as well as shopping so there will be no need to pay for room service food, and plenty of need to have extra space in your bags for stuff to bring back home.
All in all, I had a great experience and would easily re-​book at this property. Be sure to check out the SPG Hot Escapes promos so you can book a cheap rate!

Never again ! I booked this place for 2 adults but we got a unexpected visitor in the night. When i called to let the front desk know about our situation the lady asked if we were in the guest bathroom in the lobby. So that tells me you knew ahead of time that you have a problem. They couldn’t do anything about it since we didn’t order room service. Or park our car overnight there. And it happened in the early morning hours so we couldn’t switch rooms because we were leaving soon anyways. Just a heads up. Cheers.

Anytime it takes 30 minutes to get a mere two bottles of Angry Orchard hard cider, you deserve one star. I sat at the end of the bar and waited ten minutes. The bartenders were gabbing. I decided to call from the lobby to see if someone could bring me the drinks. The operator transferred me to a manager who hung up on me. I decided to go to my room, call from there, and I spoke with Ashley, a manager, who did not call me by my last name. She used my first name as if she’s a friend of mine, which I highly dislike. Hotel staff should always address guests by a salutation (Mr., Miss, etc) and a last name to enforce formality.
Ashley stated that she herself could not bring alcohol to the room, but someone else could. I said, «Let’s do that,» and she responded, «We’ll see you soon.» I waited in my room until I thought it was enough time. I went back downstairs and FINALLY got the Angry Orchard. An hour later after I initially sat down at the bar (and 30 minutes after I went down myself to get from the bar), someone arrived at my door with two bottles of Angry Orchard. Geez. It’s not that hard, people!
The room upgrade to a suite was great. I had two bathrooms (one full, one half) and separate rooms (all separated by curtains) for the living room, bedroom, and bathroom. I had a view of Navy Pier and Michigan Lake, albeit frozen. The TV guide on the television not only failed to work in terms of listing television shows, but the channels were also incorrect.
I expect better of this hotel because it’s supposedly higher on the totem pole than a Sheraton. I have NEVER had a problem like this at a Sheraton, so maybe I’ll stick with the «lower» SPG hotels. Add to the fact that the valet guys, when bringing around your car, park it outside (not under shelter) while it’s raining, and the service is abysmal. Breakfast will also take about 20min to arrive at your table even though there’s only one other person in the restaurant ordering food. I know SPG plans on merging with Marriott. Well folks, this is definitely a Marriott-​service hotel. I will not stay here again!
Room Charge $ 198.55
City/​Local Tax $ 8.93
State Occupancy Tax $ 23.63
Total $ 231.11

I was really not as impressed as I should’ve been. The hotel staff was amazing! I mean amazing! They were polite, informative and helpful. My issue was with the quality of the towels and the pillows in the room. This is a Lakeshore Drive, downtown Chicago hotel. I want a nice pillow and I want my towels to be soft. I didn’t get either. Also, free Internet with membership? We couldn’t get connected to it the entire time we where there.
The bar has an interesting vibe, it’s very different before 8 o’clock and after 8 o’clock. The bartender was great and the drinks were week poured.
I do love the Bliss products in the room… Nice touch.

Do not stay here… may look good but service is bad.
The stay started off good… hotel was beautiful, good view, we got a good price and they were pet friendly. Well to start off… the drive up lot was really small and there was no way for people to drive up to check in. The day we checked it was really cold and windy and we ended up having to park on the street because the drive up was full. Now when I said the room was a good price I was mistaken. They nickel and dime you from valet ($ 65 per night) to room service ($ 6 service fee before you even order). Pet fees $ 100 and then $ 25 for each night. When we checked out we specifically asked that we separate the parking fee with the pet fee. They did however screwed up the charges. I looked at my bank account and saw they pulled an extra $ 200 as a «hold» but they withdraw it. I called today to ask about it and she said I needed to wait until Friday to see if they put it back into my account.
We ate lunch at the hotel restaurant which was a bad idea. Poor service and subpar food. They were short staffed and the waitstaff they did have gave VERY poor service. The soup was cold, the sand which didn’t have meat on it, we had to wait forever for drinks. I finally complained to the manager and she seemed to fix everything and even remade all of our food.
Valet was a hot mess! When we checked out and text for our car it never came. I went to the valet desk and they said that they switched companies. I was like in the last couple of days we were here? He said yes. No one told us at check in this was happening. At some point they «lost» the car too. I had to ask for a bell person to help us load up the car. No one offered.

Update: I’m giving it 1.5 stars. I gave it 2 stars before but I guess they don’t listen to their loyal SPG members. I’m not knocking the place because it has good potential. The décor is nice but it’s severely dinged up and dingy. Plus someone just got shot outside after a «hotel room party». Yup a «hotel room party». What is this? Prom Night?! The glasses are dirty and there was food left over in my mini-​bar from the previous guest! It had spoiled milk in it which was disgusting. I honestly didn’t even bother to complain cause complaints go no where. I wish W City Center can be transplanted to this location since its a nice view and area.

None of toilet items was ready and our windows were stuck between other buildings. And on the second day of stay, our housekeeper left our room not organized obviously. Lastly, a guy working at the reception is sarcastic to help us out.

Hannah at the reception is indeed a wonderful hostess.
Valet on the other hand remains a rather dubious affairs

Outstanding views from the rooftop bar and the guestrooms! Whether you’re looking out at the lake, the city, or both, there’s not a bad view anywhere in sight. The aforementioned (enclosed) rooftop bar has the chill lounge vibe nailed. The bathrooms are probably the fanciest I’ve ever seen. The rooms are ultra-​modern, and very comfortable. If you’re going to the Loop or the neighborhoods, you’ll need a cab for sure, but if you’re hanging out on the Mag Mile, this is your place.

Only thing the hotel has going for it is the new renovations and its location. Although, the bar looks like a bad interpretation of Star Trek.
Valet did NOT help us with our luggage.
The man at check-​in was surprisingly rude and arrogant (even though he can see we are platinum members).
Room was great and we had an excellent view.
We have complimentary breakfast, but we didn’t get the vouchers until breakfast was over…
We also had a late check out (6pm) but after 12pm our key cards no longer worked… strange and inconvenient.
The worst part of the hotel was the Valet… I requested my car prior to checkout and it still took them 30 MINUTES to get my car… I saw my keys on the window still and asked why it’s taking so long, the woman replied they are very busy… but there were no cars in front of the hotel. Unexceptable!

OVERALL: They recently underwent a huge update but it still looks like 2025 from a 1985 point of view. If you have to stay at a W in Chicago, the City Center location is a better (and cheaper) option. No minibar fires. And they’ll deliver packages to you as promised!
W Chicago Lakeshore is so not worth the price. The front desk staff was nice but I was expecting two packages for delivery and they absolutely didn’t communicate with the delivery staff whatsoever resulting in an hour delay in delivering my gowns. They made me late for my own engagement party! Thanks W!
As for those who are just as perplexed by the locked minibars as we were — we were informed by the man who delivered our mini fridge that a minibar recently caught on fire in the hotel. He then stated that until every room and minibar is inspected by city officials the minibars will be locked. Thanks W for not disclosing that to us or for doing anything to make up for the issue. We’re paying for something you advertise. At least give everyone a $ 5 voucher or something for the inconvenience. We did choose your hotel for a reason.
Side note: As we were leaving an annoyed guest who was staying at the hotel for several weeks was chased out of the hotel by a waitress with food. Based on the words that were exchanged, the waitress and kitchen took way too long then had the audacity to chase and torment the guest all the way to her car. I totally agree with the fellow guest here. I don’t care how modern you are, your customer service sucks.

Stayed here recently for business and while to property is nice the dining services are extremely poor. We both dined here for dinner and breakfast with lack luster service. My wife’s breakfast came out 20 mins after my breakfast came out after we ordered together.
Our second breakfast, they just completely forgot our order and the server didn’t seem to care or rush.
At dinner, the server was decent but at the end of the meal, we couldn’t find him for 15 minutes to where i had to walk around the restaurant to find him sitting down talking to a colleague.
A real shame overall because the poor dining experience did over shadow the stay.

m, s, and I are here at the W for another fun work trip. We have been disappointed with the hotel staff here. In particular, they are not attentive nor are they courteous. The first hotel desk receptionist was on the phone and said he would be with us in «a minute.» The second hotel receptionist took someone that came in line after us. And the third receptionist left her post and then came back but did not even acknowledge us first to let us know that she would be with us momentarily. Just a bit of courtesy is all that is required!
That being said, when we get upstairs our tv does not work. No Sunday football for us!
This place could definitely brush up on their customer service and perhaps get better cable service for the amount you pay here!

Wow wow woweee, I do not even know where to begin. This hotel is a smörgåsbord of chuckle-​inducing details. It has good and bad, but mostly makes you just scratch your head somewhere in between.
I had a client book this hotel for its employees and vendors for an annual meeting, which took place over a couple of days on the top (33^rd) floor ballroom, which was a wonderfully amazing view of Lake Michigan. This hotel is RIGHT on the lake (well, aside from the busy highway separating them) and boasts some stunning views.
But let me tell you, the W Chicago Lakeshore is an ‘80s action movie villain’s cocaine-​fueled sex lair.
Tiger-​striped black-​and-​white walls in the rooms. Crystal ball chandeliers. Mood lighting peeking from the pillow-​stacked walls behind the beds. Giant, glossy red lipstick lips making an O-​face hanging framed beside the TV and a wall-​length mirror. Oh yeah, the rooms in this place are straight from Biff Tannen’s dreamworld future, and that my friends is actually somewhere in the past. I felt dirty being in the room (the room types are named Wonderful, Spectacular and Fabulous, by the way), despite the fact it was actually pretty clean. At least there was a speaker dock for my iPhone… that is, if I still had an iPhone 3GS that would fit the outdated docks in these not-​so-​modern rooms.
The rest of the hotel varies in its décor a little more. The lobby is more open concept and spills out into a couple of bars and a restaurant; it’s much more hip and way less seedy. The conference rooms were pretty standard; the catered lunch was tasty, though the breakfasts were severely lacking in any type of protein (not even yogurt)
So yeah, I found the hotel weird, but the rooms were functional and the beds were comfy. My only complaint about the rooms is that I could hear my neighbor on the phone pretty clearly, but luckily he was pretty quiet most of the time (and I’m a heavy sleeper). The water pressure in the shower left a bit to be desired as well. The staff I interacted with during my stay were mostly courteous and helpful.
Were I to return for pleasure to Chicago in the future, I’m not sure I would choose the W. I’m sure it was full of pleasure (and too much of it) many years ago, but now it just seems to be trying to figure out what its identity is going to ultimately be someday.

The room service here was delish. My friend really appreciated that they had entire pages of the menu dedicated to gluten free items. Even late night snacks! She ended up ordering the grilled cheese and tomato soup which someone rarely gets to have when you can’t eat gluten. She really enjoyed it! I went with the gnocchi w/​pancetta and peas. Equally enjoyed it. I’d say the room service was the best part of our stay at the W… but it comes at a hefty price. It was about $ 50 for those 2 items with the tax and delivery fee or whatever –_–
One tip… the W needs to get better lighting in the rooms. Felt too dim.
Bed was the comfiest of any hotel I’ve been to. Great sleep.

I really disliked this hotel. I feel like its high end status was very carefully fabricated. You walk in and are dazzled by how young and posh the hotel is. You are still in awe of this as you take it all in. Then you realize you just got off a 6 hour flight and need to pee so you wander into their first floor bathrooms. You walk all the way to the back where you know the largest stall is found and where you can put all your crap on the floor without being bothered but wait, there’s no lock in this last stall! No big deal, you move over then you realize how the extremely low and romantic lighting is not as romantic when you are trying to find your things. You come out to check into your room that is supposed to be ready by noon. Its still 11 am so it isn’t ready but you check your bag and head out to the Lake to enjoy some water while you wait. I chat with Anitra who is an absolute sweetheart and knows how to handle clientele very well.
I came back at 12:15. My room isn’t ready. I come back at 1:30. My room isn’t ready. I finally come back at 2:30 to let them know my meeting starts at 3 and you would love to check in almost 3 hours after your itinerary stated your room would be ready. My room is finally ready! Great! I walk in and take in the very hip and young décor. They even have Bliss brand hotel toiletries! Yippee! But wait, there’s a huge crack in the wall. The iron is broken, and the placement of the toilet paper is behind your back and placed vertically. Again, you are still in awe so no big deal!
You head down for your company’s cocktail hour. I am greeted by Armand who is very handsome and dapper. And best of all, he’s polite. He takes as many orders as possible. There’s a lot of us. I eventually try to find him to get some orders in since our back table seemed hard to reach with everyone in front of us ordering and blocking us from his view. I come up to their host podium and I am stared down by a woman. I kindly ask if someone could take the order for the table farthest from us as no one has gotten to them. She glares at me, looks me up and down, and states «we will get there. eventually.» The feelings of «oohh» and «ahhhs» you felt walking in finally disappear.
With the exception of a few employees such as Anitra and Armand, the service was that way across the board with interior hotel employees. They all seemed annoyed and bothered with your questions. Many eye rolls experienced here. I was in shock because the ambassadors and the cleaning employees had more manners than front staff did.
Considering the prices you pay here, it was not worth the stay. Don’t pay all this money for sub par service. You want to be treated well while away not rudely.
If you do end up here any who, their appetizers are the best thing to order. The meatballs and polenta fries were delicious. The breakfast buffet was greasy and I can’t speak for dinner.
TIP: Always check the charges on the card you put down for incidentals. I just caught a $ 63.99 car charge on my card even though I flew in and definitely did not have a car AND even though the person helping me check out caught it and told me, «oh no you didn’t have a car.» 4 phone calls later and I am still waiting to get connected to someone from their accounting department.

The hotel is very modern, minimalistic & and clean. I stayed on the 22^nd floor with a lake view and it was amazing. Location is brilliant, right beside navy pier and the shops are a walkable distance away. The staff are very friendly and well informed. They seem over worked amd under staffed though, forgetting to take your order or waiting 45 minutes for food to come. The bar area is a bit small, the bar food is nice but expensive. The breakfast is very hit & miss, some mornings it was great, other mornings inedible. Overall my stay was fine but not worth the money.

I agree with the reviews here, 3 stars
Positives:
1) lake view rooms
2) nice W hotel beds
3) free coffee and newspapers in the lobby every morning
Negatives
1) far from transit
2) a tiny, inadequate gym
2) an indoor pool with tons of chlorine

Instead of what’s wrong because there’s nothing wrong at all! ill go with what’s amazing.
The rooms… you walk in and the views are insane! Whether your facing downtown or over lake michigan there isn’t a bad view. Huge tvs chandeliers in room super soft beds and the pillows are amazing.
The pool overlooks lake michigan with a dull gym attached to it with plug ins for smart devices for the businessman or woman. Cold towels, extra towels and bliss face towels and complimentary ear buds in the gym as well. Outside in the patio area is an outside sectional and during the summer possibly a bar or drink concession.
Room keys are wireless and allows you access to your floor unless its the altitude, bliss, or wet and fit floors. Quiet and very smart casual atmosphere as soon as you walk into the hotel lobby. Pass the group seating areas lies the wet bar as well as the restaurant just beyond that.
The décor of the lobby and hallways reminds you of Caesar’s palace or the bellagio. So very ritzy but money well spent. Plenty of extras in the room, mints in room and bliss products fill the bathroom with a robe and comfy towels.
The nightclub was awesome as well at night

Not quite sure to make of this place as this was a Destination Wedding event so here I am for 2 Nights at the W… Like all W Hotels they are Modern inside with a look of sophistication. Unfortunately some the place leaves something to desire.
Modern Lobby check in no problem though only Handicap Accessible room available with King bed… not sure what the difference is but it appears tub and some fixtures in bathroom are different.
No Closet just a cheap metal hanging thing for suits and stuff… Modern Desk fixtures and TV are nice $ 14.95 per day for Inernet when room is close to $ 300.00 is a rip off.
Bed and linens fine though lighting is a mess and not suffcient at night.
Bathroom very low water pressure on 14^th floor and facilities backed up twice with very little paper thrown in due to lack of pressure. Towels are not in bathroom but on dresser draws in corner of room. don’t forget to bring them in with you.
someone also needs to look at who selected these fixtures in the bathroom? The sink is so small NOTHING sits on it and there is no shelf space under the mirror… how are you supposed to do anything in there… Whoever designed and approved the bathoom should be fired.
Safe is sitting to top of dresser as well.
I don’t know the entire place seems cheap and cheesy like they trid to make a high end unit out of something that wasn’t meant to be.
Lobby Bar Very nice, and 33^rd floor where wedding behing held outstanding.
Rooms could use some touch… but 3 stars is all they get there… PS $ 49.00 overnight parking fee for car another hatchet job.

The W Lakeshore has finally taken action. While I previously rated them 4 stars last year, they’ve definitely improved the venue significantly. Here are the noticeable changes:
1. The gym — they got new equipment that works. Previously, their dumbbells were just junk and ripping apart. The machines were broken, and the treadmill never worked. Now, everything is new. The gym is an absolute must for business travelers. There are enough machines to get a decent workout in and a full set of dumb bells. Perfect.
2. Service — I got reached out to by Katie there, who handles corporate sales. She bought me a coffee, and greeted me in the morning! They also sent some Smart Water and a chocolate pretzel to the room. Now that’s great service!
This has become my hotel of preference now in Chicago — very glad they’ve fixed up the hotel and improved the service.
Props!

Buen hotel. Buenisima ubicacion. Productos de baño buenisimos. Habitacion algo pequeña. Muy incomodo el tema del baño sin puerta. Pero la. limpieza perfecta y todo en buenas condiciones.