Verizon

BEWARE OF THE EXTRA «FREE» ITEMS! I agree with the previous «bait and switch» comments. I was in a few months ago to get a new phone. I ended up with the Galaxy S6 and was told there were several «free» items that came with the phone. I questioned this but was informed that they all come with the phone. A few months later I return to the store because my phone was not functioning correctly and I made a comment about my «free» screen protector. The associate informed me that it was not «free” — it was part of a package that I paid extra for. He said there have been several complaints about this. This was news to me! I am not typically gullible, but I (and obviously others) trusted when the associate reassured me that the items were all part of the free promotion. I never would have purchased these extra items otherwise, but just accepted them since they were «free» to me.
I tried to contact the manager (who I believe is Jason) a few times to complain and see if I could return some of these unused items to the store for a refund. He has yet to get back to me, which leads me to believe that he is not willing to deal with the issues to take care of his customers. I encourage others to seek other options before coming into this store.

Worst mobile phone provider ever.

My friend spilled a beer on my poor iPhone 5s with literally less than a month before my upgrade. :(
I called Verizon from a work landline and she was awesome but basically told me the stores wouldn’t do anything. Sigh.
Thankfully JEROME and the team here at Verizon helped me out! I stole my sisters upgrade (hah!) and walked out with a new iPhone 6S. Thanks, Verizon!

I experienced a MASSIVE «Bait and Switch» in this store on an upgrade price of a phone of $ 199 for a new «contract» on an iPhone 6. On May 28^th, 2015. I dealt with someone who is only on receipts as maldoig-​E025A
I was informed as a part of a promotion for the upgrade price I would be getting a «Free» tablet as well. I repeatedly asked questions about this promotion IN DETAIL. I was repeatedly told «as a good paying customer you qualify for Verizon Edge so you owe nothing at this time.»
I asked if this was a credit program. «No, you will pay for the equipment charges today on your next bill»
I asked if there was a monthly charge to this «Verizon Edge»… I WAS TOLD NO. A BLATANT LIE.
I repeatedly stated my prime concern and reason for not upgrading was keeping my bill low. I was assured it would be.
I continued to reinforce in questions FOR THE UPGRADE PRICE OF $ 199 FOR THIS PHONE I AM GETTING A FREE IPAD? He said yes.
I left this store with all questions answered to my liking and with a Tablet and an iPhone I didn’t have to pay for that day UNDER THE UPGRADE PRICE LISTED FOR THE PHONE AND THE PHONE ALONE WITH A FREE IPAD due to being a «good customer who qualifies for Edge»
The bill arrived. I had been charged the upgrade price for the iPad solo and see some installment crap on the phone. I never even went in the store to have an iPad. I merely accepted it as he had told me it was included. The Verizon Edge is me paying full price for the phone over 2 years and I HAVE A LINE CHARGE FOR THE IPAD! They will tell you «but we discount you on your bill»… no, screw that. I came in with specific intent and was baited and switched and followed up with numerous locations and stores to remedy this and have been ignored.
I filed with the BBB today. I will be getting out of this contract as soon as possible. What was told to me that day were BLATANT LIES and BLATANT BAIT AND SWITCH.
Be VERY WERY of dealing with this store in particular.

The sales guy did a very poor job of explaining to me what my upgrade options were. I left confused and with a set up that wasn’t best for me. Now I have to go back and straighten things out. A waste of time and caused frustration that wasn’t necessary.

I had an amazing experience at this location! Alexandra helped me get the BEST deal I’ve ever had! For $ 200 I got a galaxy s6, screen protector, phone case of my choice, car charger, portable charger, and an 8“Android tablet with screen protector, case, and stylus. Alexandra was a great help! Find her, the next time you go to this store.

Alex and Jackie both went above an beyond to turn a bad situation into something pretty awesome. I recently opened an account with Verizon and purchased the Galaxy S6 Edge. When I received the device, it had some type of security defect and I needed to get it replaced. I went into the store and Jackie assisted me in getting a replacement quickly and easily. She was sympathetic and let me know that I am not the only one that has been having the issue with the Edge.
Got the replacement, good to go. Until 30 minutes later when I realized that my replacement had the same defect. Not cool. I went straight back to the store, and Jackie again was understanding, and gave me the option of switching to the regular S6, or to overnight a tested S6 Edge. We decided to wait a day or two for me to contact Samsung directly to see if they could provide a solution. They could not, and I found myself back at Verizon the next day.
This time I was helped by Alex, who spent two hours (not an exaggeration) figuring out a solution to my problem. We ran into various snags with my plan’s replacement allowance, but he was diligent and ended up finding a way to reset my plan and set me up with the regular Galaxy S6 (which has no reported problems and is working great so far). I cannot express how appreciative I am that Alex took so much time to help me out. It was a problem with Samsung, but when Samsung couldn’t fix my problem, Alex stepped up to find a solution.
My Verizon account is brand new, and my experience with Alex and Jackie was the greatest first impression anyone could ask for. Kudos!

I’d give them negative 100 stars if I could.
After my last visit, I’m done. I will gladly spend my free time publicizing what a bunch of lying pieces of scum this store is. Trick me once, twice… never again.
First time, a few years ago, took in an old flip phone to activate for a couple months, for a family member visiting from overseas. Girl tried to tell me I couldn’t do month to month. Only 2 year contracts were available. WTF? After staring at her in the face and telling her, «no», she miraculously was able to sign it up for month to month. When I called a couple months later to cancel, SURPRISE! She signed me up for a 2 year contract, anyway. The person I was speaking to on the phone at Verizon Wireless customer support even acknowledged how absurd this was, and went ahead and canceled it.
Fast forward a couple years, I bought a new iphone for my mother in law. While I’m in there, every single person keeps harassing me about signing up for the EDGE program. I politely declined each time, and after around the 10^th time, I lost it, and told the guy to drop it. Let it go. In retrospect, I should have just walked out.
A month later, I get a letter in the mail. SURPRISE! I’ve been signed up for Verizon’s POS insurance program, through Asurion! Well this was certainly interesting, as I never asked for insurance, certainly never signed up for any insurance, let alone even told about it. Again, after calling Verizon customer support, they reversed the charge, and were at a loss of words as to why I would be signed up for it.
My guess, this store has an ingrained culture of being shady and pulling fraudulent behavior on basically anyone that walks through their door.
I will never, ever go into this store again. I’d rather sit on the phone for 3 hours than have to deal with these pieces of scum.

PEOPLE WHO HAVE HAD PROBLEMS WITH THEIR APPLE PHONE AND RECEIVED A REFURBISHED ONE AS REPLACEMENT BE AWARE.
PLEASE TAKE YOUR PHONE TO THE APPLE STORE TO CONFIRM THAT IT IS REAL.
VERIZON IS SENDING PHONES THAT ONLY HAVE THEW APPLE LOGO BUT
NOT ACTUAL IPHONE internally. They will completely deny this… be prepared.
Apple Store completely turns you down and can’t touch the phone since it ISN’T an iPhone.
I went to a Verizon Store and they are not able to help me. They also acknowledge that the
iPhone that I have received from them does not look like an iPhone (the casing is different)
and isn’t as heavy as a real iPhone.
When you call Verizon for help they will make you reset your phone send you a test to only tell
you there is nothing wrong and the serial number that is it registered comes up as a iPhone… DUH! and that you are basically crazy.
They either know this and make you feel like you are simply helpless and or are not aware that who ever they do business with… the company that provides the refurbished phones… are not actually giving them the product that is promised. The Apple store confirms this.
The Apple Store advised for me to look into LEMON LAWS.
I am canceling my ten year service with them. I have lost complete trust in this brand.

Today I went in to buy a new phone because I dropped my phone yesterday and it completely broke. I had the great pleasure to be assisted by Ben. He was awesome. Great customer service and very helpful. From the start he was trying to figure out the best and cheapest solution for me to get a new phone. Then when I asked about transferring my numbers, he told me unfortunately since we couldn’t get into my old phone he couldn’t transfer the numbers, but he tried two other options. He said once my phone is activated sometimes it grabs my contacts from the cloud and adds everything, when that didn’t work he downloaded the Verizon cloud to see if I could get my contacts from there. Unfortunately neither of those work, but I greatly appreciated how Ben went above and beyond to try to help me get my contacts back. Ben made my experience great, and if I ever have to go back into Verizon for some reason, I will definitely be asking for Ben. He was also very funny, and nice. He made the awful $ 230 bucks had to pay sting a little less. Thanks Ben!

I have been a Verizon customer for 10 years now and this was without a doubt the best service I have ever had at a store. Given the fact that I was super hungover during my visit and my desire to be there was about –100% and I still thought it was amazing service speaks volumes to this location. Ben was a rockstar for us today. He was able to help with the upgrade of my phone, add a new line and phone plan for my partner, and got us the best possible deal.
He was friendly and connected with us immediately. There was no pressure to make this a fast or easy transaction and we were able to take time to decide and pick out the perfect phones and accessories. I will always go back to this store to work with Ben because he is absolutely the best.

I am a verizon customer and will be shopping for a new company ASAP! I have filled out 3 customer survey and have heard NOTHING!!! They just don’t care!

Clarification: This is a Verizon corporate store, not a boutique retailer. I prefer using a corporate store when purchasing/​upgrading a mobile device since my understanding is that things such as insurance is linked to Verizon stores across the country/​world — not just to a single franchise retail boutique. Also they are more up-​to-​date on corporate promotions and policies so there tends to be more consistency across the the board instead of all these little loop holes of exceptions and confusions.
This review is specifically for the beyond excellent customer service, product recommendation and ordering I experienced recently from current store manager Jonathan D. This man is an amazing person who has an honest and direct approach to communicating with customers. He is also reliable to return calls, email, and establishes a trust connection with sincere intentions. He is an asset and sets the tone for this store and made ordering my new iPhone, upgrading my family plan, and outfitting me with the best accessories a smooth and enjoyable process all for an affordable price. Jonathan was extremely understanding and mindful of my financial situation and wants for my new iPhone ordering and upgrading my family plan and was supportive throughout the whole 2 month process of ordering my new phone and even followed-​up and helped me restore, upload, and set-​up the phone once I received it via mail. I endorse and recommend his service and hard work to any potential, current, or past Verizon customer — you will not be disappointed.
I understand that Verizon sales reps along with other retail peeps in this world can’t solve all or other my problems or could’ve made my new phone arrive overnight (so please don’t expect them to, they will be more willing to help). However, despite the issues and limits with my Verizon plan/​phone concerns– Jonathan always found creative solutions and compromises with a listening ear and a enthusiasm to help, patience, and serve people well. Props and praise to Jonathan D.

Nothing but positive comments for this store! We went in with the intention of moving our lines over to sprint, but Irving and his team took more than two hours of their time to sort through our complicated setup to see what kinds of deals they could give us! They were patient, understanding and totally cool! We walked out of there with two iPhone 6’s and an iPad! With tons of accessories! Definitely won our business back… Thank you so much Irving!

Angela Cuta at Verizon was awesome today. She reviewed my bill, helped me find a possible better plan and didn’t think I was crazy. Her customer skills were amazing and she was beyond helpful and informative! Thank You Thank You Angela — You Rock!

Ok so the manager of this store reached out and credited me for the protector. I’m still not happy my screen is broke but at least they refunded me.

I like this store. The staff is friendly. When I bought my phone here last year, they managed to upsell me on some accessories, but it wasn’t pushy at all. They successfully showed me accessories I’d want and then gave me a discount to make sure the package was worth it for me.
My phone stopped working recently so I went back in to get it fixed. They couldn’t help me at the store (they tried, but couldn’t fix). They aren’t tech support, so it’s not their fault. They were very friendly and apologetic about my phone breaking.

I went in excited to get an Iphone 4 for $ 99 that was advertised on the Verizon website with their pre-​paid plan.
Turns out it’s not for current customers. Say what?
Bummer.
I’ve had the same Verizon flip phone since 2008.
7 years
All those years and you can’t give me a deal?
Boo — zero stars on keeping a loyal customer happy.
Even though he was the bearer of bad news, the guy at the store who’s name I forgot (Jesse?) was great. Very professional and well-​mannered. I didn’t get what I wanted, but the guy did a good job, I’m giving this 5 star to him and the store.
By the way, it’s a nice looking store. Busy, but they seem to have a handle on their customer service.
C’mon Verizon corporate — give me an Iphone for $ 99. I just gave your store 5 stars.

It’s so odd to see the visceral reactions people have to this store. You seem to either love it or hate it. Well we LOVE it. Here’s our story…
My wife was going on a trip and a few days before she was to depart she dropped her Samsung S4 and cracked the screen. Total disaster! As we are self employed, having a cell phone is pretty much a requirement to keep things moving along.
Samsung told us it would take 10 – 14 business days to fix the phone and so she would be gone on her trip prior to her getting her phone back. What to do?
We called 611 (Verizon Customer Service) and they told us if we went to a store, they could rent us a loaner phone while my wife’s phone was being fixed. Great.
We went to the Verizon store on Clark and talked to the manager about our dilemma and what the Customer Service folks told us to do. And while he was very nice he was quite confused as that program had been discontinued years ago and was perplexed as to why they offered that as a solution. We were devastated. But all was not lost.
The manager asked if we could come back around dinnertime (it was noon when we first stopped in) as he would have a solution. He was going to get a phone that was traded in, wipe it clean, transfer my Wife’s # to it and give it to us as a loaner. For free. FREE.
We went back expecting an old flip phone or something (after all beggars can’t be choosers) and instead we got an iPhone complete with my Wife’s # and data plan. Awesome! And the best part? They trusted us to return it. Trust. Imagine that! No credit card deposit, no form to sign. Just trust.
I can’t tell you how much we appreciated this kind gesture in our time of need. My wife had a working phone, her’s should be back from repairs in a few days and we have a set of new friends at the Verizon store who are interested in problem solving and customer service instead of saying «no, we can’t do that.»
Amazing…
I am intentionally leaving the manager and staff person’s name off this review as something tells me what they did «goes against company policy» but thank Goodness, they did it anyway. Thank you, thank you, THANK you!

Alexandra Macias! know this name and use it well if you need ANYTHING in regards to cell phones, iPads, upgrades etc. She will will walk a newcomer through every initial step or a seasoned pro through upgrading their device (s). I truly can’t say enough about this woman! I’m sure Verizon promotes within and I certainly hope her skills and talent get recognized and utilized!
* My fiancé and I stop in sometimes just to say hi to her, she’s that great!