Verizon

I walked into this store today, no appointment. I was having an issue with my tablet. These guys tore right into my tablet, and in ten minutes I was back at my office, all systems go. This is not the first time I have come to them for assistance, and they never fail to deliver. Great folks, seldom crowded. Number one in my book.

Beware!!! Sales people are terrible!!! This is a total rip off store!!! I would recommend you walk a couple of blocks and go to a Verizon store that actual cares about you and wants to get you the best price!!! Or you can just go to another cell phone provider. Do not do the EDGE PROGRAM it is a total rip off!!! They do not explain to you all the hidden cost and lie about when you are eligible for a free upgrade!!!

Place was busy but very well organized. Got my questions answered quickly and you could tell the people took pride in what they did.
Thumbs up!

I have only good things to say about my visit to this location today. I found the associate, Jose, to be both helpful and knowledgeable. He presented me with numerous options, but I never felt pressured. Signed a new 2-​year contract and walked out of the store, my new phone up and running 30 minutes later. We even billed the equipment charges to my account. Thanks for a smooth transaction Jose. Great loop location, convenient to the CTA. Also superb hours — open at 8 AM on weekdays! I plan on returning here to trade in my old phone for a rebate… wouldn’t go elsewhere now.

Before calling Jon at this location, I had spent an hour on the phone with T-​Mobile. I had all but given up on customer service and the idea that anyone cared about customers at all. And then I called Verizon on LaSalle street and spoke to Jon. He was courteous, he listened, he actually LISTENED, he heard what I said and he answered each question carefully and without a lot of jargon. He offered me a plan that fit my needs and gave me alternatives. I went in to the store, he remembered our conversation, was ready with more information, particulars, models, etc.
Jon is well-​informed, professional, courteous, and very easy to do business with. I cannot recommend him or this store enough!

Finally switched from Sprint and am very happy I did. They took great care of me here… Rhoda and Jon were very helpful. Parking down here is horrible and meters are like $ 5 an hour… but I’ll come back for their customer service. Even when I needed to port my number, I just had to e-​mail Jon and he took care of it right away… couldn’t ask for better service then that.

Fantastic customer service. I went in to get wi-​fi for my home added on to my existing cell phone service. The product they have is pretty standard but the rep who helped me out was so knowledgeable and went above and beyond to help me find the right pricing for the amount of data I use. So many companies will try to sell you on needing hundreds of dollars more in data usage than what you actually need. He checked my average use on my cell phone and he even called my old wi-​fi provider to see what my average usage was. So I was able to make an informed decision about what was best. He gave me 2 different pricing options and I was able to choose the best one for me. No upselling is the best part of a salesperson, especially knowing he gets paid commission. PLUS, it was pouring when I left the store and didn’t have my umbrella… he got me a garbage bag to wear on the walk to the train. Great service, I recommend this location highly.

Not so pleased with a two minute need, a need for a car charger for the Samsung S3 I just got. Well in a nut shell I did not buy this accessory from the store :-(I would have had the associate, Yashica, not insisted to get my phone number when all I wanted was to remain anonymous and just buy the thing. Its simple, I want a charger and was particular about not wanting to give my number. She made these frustration sounds and like facial gestures which to me are signs of a pre-​madonna. If I were stubborn or attitude ridden, then I could see where someone would be tested, but really you can’t just show me the charger and ring it up or explain what benefit taking my number down will do?
Service is good for what I ordered for the phone, the manager very helpful, but Ms. Yashica Haynes, please practice letting the customer be right when insisting on privacy, and try to hide the ‘in front of the customer’ signs and noises of frustration. Two minutes to make $ 30 on an accessory is not a lot of time.
Just an added piece. an update. It looks like the associate tried to cover her rear and got onto Unilocal to make a saving face comment — really feel bad that she knows she could be a nicer and more customer service oriented.

I would not go to any other Verizon store in the city. This is by far the best service I’ve ever received, bar none, from any cell phone store. Ever.
Martin Lee, the Manager, was concerned with only one thing. Getting me exactly what I needed. The constant mind-​changing and barrage of silly questions that goes along with a technology inept user did not phase him and he stood there with me while we determined what would be the best fit for my lifestyle.
Although I didn’t listen to his suggestion, and went with an impulse purchase, he didn’t make me feel stupid when I came back two weeks later to make an exchange for the product he suggested in the first place. He ultimately knew what I needed, because he was listening to what I said I needed — and he was totally right. He was pleasant, kind, and has found a customer for life. He was not pushy or salesy — even though sales is how he earns his living. I can not say enough good things about him. If you need anything — he is the man to ask for.
Thank you Martin! I am now going to be ridiculously effective at work with my new iPad, thanks to you!

I was pretty pleased with my experience here the other day. My contract was FINALLY up for renewal, which meant the new Iphone 4S was mine. MINE. MIIIIIINE.
So happy.
I stopped in on my lunch hour, and the staff person who helped me was incredibly friendly, fast and efficient in getting me what I needed in less than 15 minutes (leaving enough time to grab food and hightail it back to work). Can’t complain there.
I opted for the 16GB, and luckily that meant I only had to wait 2 days to receive my phone in the mail (apparently, the wait is weeks for any other version). So, as promised, a brown box with my name on it arrived at my doorstep two days later. I finally have a decent smartphone after two long painful years with the horrific palm pre.
Elation ensues.

After 10 years of service with Verizon, I am saddened to have to finally realize that it must come to an end… not so much because of Verizon per se, but it all started at this store!
Last March, I ventured in to this Verizon store to upgrade my phone, as the previous one I had had a very faulty battery, and I was sick of the phone, as it needed to be recharged every 5 minutes.
What’s worse is when I got the Blackberry Storm (and I am still kicking myself today for making this decision). Because I had 2 phones on my account, I opted to insure the phone on the line I use, as I travel quite a bit. Unfortunately, they insured the wrong line. [ISSUE #1: They insured the wrong line].
So time goes by, and within 7 months, the first phone’s screen goes dead, and needs replacement. It was then in December that this phone got swaped for a used phone (which I can at least say it was better than the new one I got back in March… or at least so I thought!). This phone did not have insurance, but thankfully it was still under the 1 year warranty.
In June of this year, the other phone breaks (the one they erroneously put insurance on!). But instead of honoring the insurance, this store opted to sell us a new phone AND extend our contract without our knowledge. This in itself is not excusable. [ISSUE #2: Shady business practices to make more money and extend their user contracts].
Now we are onto to July, and the uninsured phone AGAIN breaks (after another 7 months. My only option at this point per Verizon… buy a new phone. So end a long story, they want more money.
I have to date contacted their Executives and this store, and the resolution remains… I need to pay more money to get another phone despite the fact that Verizon messed this entire thing up.
It is day 9 without a mobile phone for which they are still charging me at this time. I just got another call, and the story is still the same. I need to pay them $ 89 to get a phone.

I am going to write this review about this specific store and its service team, not Verizon service.
I bought a Strawberry Chocolate phone when it first came out and had a ton of problems with it. This was the one Verizon store closest to my office/​school so I always came here to get service for the problems. All of the customer service representatives were friendly and helpful, but every experience I had with the technician were pretty horrible.
He usually had no idea what to even tell me about the phone, even when he could obviously see that it was broken. He was aware of the fact that Verizon had issued several memos/​letters to customers regarding the Chocolate and «mechanical issues,» and he always acknowledged that the problems weren’t being caused by me. However, he would ask me questions like «Well what do you want me to do?» Well, your job is to take the phone and replace it with a new why… why even ask me something like that? I did complain to the store about the technician’s rude demeanor and customer service and I decided to take all of my Verizon store business to the location in Wicker Park on Milwaukee.

Verizon Wireless rocks my world. I’ve never had a dropped call. I love this location in the Rookery Building. The staff is always helpful and my last phone upgrade was quick and friendly and my serviceperson even transferred all of my data from my old phone to my new one. I even got a call from them to offer me a new package that actually saved me some coin! Unreal in this day and age.

Verizon, how do I love thee?! let me count the ways…
no dropped calls, ever!
making changes to my account online so it takes effect immediately? YES
Having great specials on phones so I can upgrade before my ‘new every two’ time comes up… OH yeah!
Taking such good care of my account I know I need only call if I have a concern, and it will be taken care of right away — even the phone cramming that happened once, you took it off my bill with no hassle! Yup, Yup!
Technicians who diagnosed my phone as ailing — confirming what I was already afraid of… Uhhuh!
4 years and going strong Verizon, I love you!

I switched from Sprint to Verizon-​much better service! They take care of their customers very well compared to Sprint. They are knowledgable and helpful plus the packages are much better.

The staff here is great! They let me get my new cell phone 2 weeks early instead of making me wait until the exact date my contract was ending! It was great!