AT&T

For someone speaking on behalf of such a big company they are nothing but thugs in white. The manager Gabriel Murphy email
is a loser of the first order. Only if he had a pair of balls he would accept his/​his staff members mistake. But instead he would run like a coward unable to look me in the eye.
So here’s my story, I order the apple iPhone 5s specifically one silver and one gold. I get an email saying they have shipped my black iPhone 5s. I go to the store to talk abt it and I get no help instead they tell me I must have asked for it. I don’t understand how I would mix up silver and gold with black. Anyway instead of helping me out I am told I will have to pay a restocking fee of $ 70 for the 2 phones which I haven’t even touched and the loser manager wouldn’t even come and apologize for it. He would just stay away and tell the others it’s the customers mistake.
I haven’t even mentioned the wait times. I must have wasted 6 hrs in this store and I am never going to do that again. I hope I never have to look at these people ever again.

I wish the store would craft a new process for helping it’s walk-​in customers. It’s your task to seek out the staff member in charge of entering people into the queue. This person is hard to find because she is roaming around the store too. If she’s busy, you’re SOL because you’re a non-​person until you get on her list. There’s a high risk of new comers finding that person before you do, and therefore getting service before you do. Even after you’re enrolled, you still have to wait to be called. What a hassle.

Had to set up a land-​line for my mom. Me being Gen Y, I actually didn’t know where to start with this one. But what I learned in the process… If you have any AT&T needs, skip their 1 – 800 number and their website, and go straight to the store and speak with Eddie Lazaro. Super helpful, smart and solution-​oriented.
I think the address is 205*

This review is in regards to AT&T in wireless plans l. My wife and I have had AT&T iphones since October 2010 and at that time we realized that we would be forced to deal with higher rates, iphone data plans (whatever that is) to enjoy what we believe to be the most impressive smartphone out there, but if I could change something with my AT&T services, it would be AT&T Navigator Service. I’ve had this same service free with SRINT, I know it’s free on VERIZON, yet AT&T has the nerve to charge $ 9.99 monthly. Is there no end to AT&T’s greed…

This isn’t specifically about this store, but AT&T in general. DO NOT get your cell service from them. Tons of dropped calls, bad reception, and failure to make calls. It is the absolute worst service ever.

Jennifer was very helpful in answering all of my questions. I was also greeted as soon as I walked in the door. There was no wait for helpful service and everyone seemed very polite. Although I didn’t upgrade my phone (today) I did appreciate the service.

AT&T = terrible. Don’t. Do. It. Until AT&T can build the network architecture they actually tout for their 3G service, you’ll be setting yourself up for disappointment. I live downtown and AT&T drops more calls than Jennifer Aniston drops boyfriends. The iPhone has been double edge sword for them, one hand they have exclusivity to the coolest phone available, the other hand is horrid network traffic due to the hordes of iPhone users and the network attention these devices command. My vote: simply don’t.

Arica Smith — you rock! It was time to upgrade to my iPhone and I dreaded going to my local neighborhood AT&T store — it has a truly awful sales staff. I decided to go to a downtown store (away from State Street, that is), figuring they cater to business people. Great decision — all I can say is go see Arica Smith if you need anything– she is the absolute BEST. Knowledgeable, helpful, patient… just what I had hoped for. (I never thought I could find such a great help in an AT&T store.). Her phone number is 312−920−0414. She is top-​notch!

They suck! I have never dropped so many phone calls in my life.
What year is it?! Get it together. If you weren’t exclusive to iPhone, I would not even tolerate you!

I am on a business trip in Chicago with an associate from work. She is using an ancient Nokia candy bar phone because her old one couldn’t be resurrected after falling into some water a few months ago.
A salesperson at one of our local AT&T stores in Palmdale, CA had told her that her $ 5/​month insurance didn’t cover that kind of damage and that she’d have to buy a whole new phone. My friend pulled the Nokia out of a drawer some place and had been using it, trying to stick it out until her hubbie’s phone was eligible for an upgrade, then she had worked it out with him that she’d take his new phone. We went into this AT&T store to see about getting the upgrade phone.
Imagine my utter surprise when the saleswoman told my friend she didn’t have to go through with the upgrade and wrote down the phone number for her to call for help with putting in a claim on the insurance and getting a new phone for $ 50. Back at our hotel room, my friend called and now two days later, her new phone is sitting at home waiting for her arrival.
This is the best service I’ve ever seen from AT&T. It’s too bad this location is 1700 miles from my house or I’d be back next week when my hubbie’s phone is eligible for an upgrade.

This AT&T still brings me to tears.
On July 11^th 2008 (quite possibly one of the worst days of my life (not really)) I stood in line for 3.5 hours for the new iPhone. The guy in front of me, who passed me on the street on the way to the line, got the last iPhone this AT&T had in stock. Since I wasn’t living in Chicago at the time, I couldn’t order my iPhone and pick it up the following week. I had to walk away with nothing. Absolutely nothing. They made no mention that they only had 100 phones or that you couldn’t have your iPhone ordered and shipped. I literally weeped as I walked back to my boyfriend’s apartment. «It’s just not fair!» was shouted several times through my tears.
I went to Apple the next day and got my iPhone after 2 hours in line. I’m still mad at AT&T, and I don’t know if that anger will ever subside.

Please see my other AT&T (Cingular) review for the full story.
This is the location that fixed me up with my fancy phone. I did have to order the phone online since they also didn’t have the color I wanted in stock. At this point I didn’t care I just wanted my phone.
After ordering they told me to come back in and they would set up my new phone with my new contacts and new SIM card. And this is where the store loses two stars.
I walked in with new phone in hand. My old phone and my new SIM card. An associated said she could help me and set up my account with the new bundle package and removed the one that wouldn’t work. She then set to moving my contacts and SIM card. She was having a problem and grabbed everything and said she would be right back. She brought my phone back and told me it was working. I looked for my contacts and yup they were there. I was walked back to work and tried to use the phone. Nope no service?! This was strange.
I called customer service since I was back at work already and they told me at some point the SIM cards got mixed up. I had my old SIM and a new SIM and the code for MY NEW SIM. Yikes! So I had to walk back to the store.
The associate was very apologetic and took to fixing the mistake, however, it took her another TWO times to get it right. Finally 1.5 hours later my new phone has the contacts and right SIM card and yup I can use it!
On the bright side they did credit my account $ 25 for the hassle. Again I like saving money!

I usually hate wireless companies for all the reasons most people hate wireless companies. I just got myself an iPhone from this location and just rocked up and was out the door with a new plan and new phone in under 30 minutes. The speed of service is what got them any sort of rating, and the fact they were actually nice and explained things pretty decently. They also have a sign in sheet so people are helped in the order they enter the store. It’s not exactly rocket science to do something like that, but I haven’t really seen it at many wireless stores.

If my review was based on my experiences in the last 2 weeks I would’ve given 1, maybe 2 stars, but it’s about consistency, right? I’ve been here in the past and while this place is always busy, they seemed to handle things pretty efficiently, until recently.
So 2 weeks ago I stopped in when my BB seemed to have a mind of its own — I was told that it was the memory caused by web browsing, pictures, etc. I was ticked to hear that staying on the phone’s good side was a guessing game. The rep «fixed» my phone and told me I could forgo a memory card. I’m confused, if memory is my problem why not address the source? The «fix» worked all of 10 minutes before going back to its fickle ways.
This morning my phone went into a coma. I won’t bore you with the details, but after all my tricks and pleading, it was unresponsive. I was in a panic so I went to the AT&T store and it was a frustrating experience for the following reasons:
(1) The stare down with 2 reps, I guess it wasn’t obvious that I wasn’t there to hang out — I wanted some service.
(2) After my phone was pronounced dead I was asked if I wanted a new one — what? Of course I did!
REP: You’re lucky you can get a new one, but have to get a new contract.
ME: OK, sign me up — I need a phone
REP: So, do you want a phone?
ME: Yes, I need a phone
REP: So you’re buying a phone?
ME: Yes, I am buying a phone, the very one you have in your hand. Mine is broken and I don’t have time to find one on eBay (sigh, am I on Candid Camera?)
(3) The rep scolded me about not having a protective cover on my phone. I explained I had one several times, but took it off trying to revive my phone. He kept telling me «you really should’ve had a cover for that phone» even after I dug it out from my bag and waved it at him. When I tried to purchase a cover for my new phone this confused him. «You mean you want to buy the covers I showed you?» Yes, yes I would, weren’t you just scolding me for not having one (even though I did)?
(4) The Upgrade Fee
REP: So in addition to the phone you have to pay an $ 18 upgrade fee
ME: Why? I don’t want to change my phone plan at all
REP: You’re buying a new BlackBerry, it’s a newer model so you have to pay
ME: But you don’t sell my old model, I’m paying for the phone and I have to sign a new contract, which costs me my first born if I cancel
REP: Well, you don’t have to pay the $ 18 if you don’t want to
ME: Great, I’ll pass
REP: But, if you don’t, you can’t have the phone
ME: (exasperated and desperate) Fine, charge me the stupid fee
(5) The rep (aka Employee of the Month) got my phone working, but didn’t bother to set my e-​mail up or the new SIM card he insisted I need, which they’ve done for me before. I had to call AT&T and wait 15 minutes on hold for help (booooo!!).
I realize the fee issue is a company beef, but for a sales guy it shouldn’t have been so difficult to get him to SELL me a phone. Also, he should’ve made sure I was set before moving on to the next customer — he even started helping her before we were through.
Bottom line: service is spotty here, the lines are long and the sales reps could use a refresher course in sales. It could’ve been worse, he could’ve been clueless AND rude.