Vape312

I enjoy visiting vape shops in different cities to see the trends and cultures that amalgamate within this growing hobby and industry. This location is no exception, and seems to be exceptional discovery at that.
I visited in the later evening and was aided by friendly staff Kenny and Louie. They were amicable and asked relevant questions to help offer recommendations based on my taste preferences and style of vaping. The prices for juices are rather standard compared to CA’s pricing, however pairing these juices with Unilocal or daily deals make them comparatively affordable. Louie was kind enough to extend this pricing even though I happened to be a few minutes later than the happy hour. Likewise, the pricing of other elements such as cotton, tools, or the newest devices, in addition to free builds is where this location excels. Aspects that I also appreciated were the furnishings as well as the menu layout, formatted by flavor profiles. The only thing I would recommend is to perhaps have an additional side layout organized by juice brand to help customers locate new and existing merchandise, in the instance one forget the name of the particular juice or for new line releases by a brand.
Pros: In house nicotine infusion with custom MG capability, comparative pricing with deals, friendly staff, nice merchandise layout and device modification machinery
Cons: Juice pricing falls behind current standards for some areas IE: $ 20 – 25 for 60ml, $ 33 – 40 for 125ml, Selection has some outlier brands/​lines that may not justify the pricing, didn’t allow pictures to support this review (however reasoning was completely understandable).
Overall if you’re in the area for a visit or a native, I would highly recommend swinging by this shop for the products, customer service, and ambiance as a one stop location.

These guys are awesome! Knowledgable staff. Tony and Kenny took their time to walk me through the proper coil set up, wattage etc. As you can tell I am new to vaping but these guys definitely took the time to make it as pleasant as possible. Their juice selection is amazing and I love that you can try out the flavors before you purchase. Will definitely come back !!!

Great Vape shop! Louie & Joseph are professional and super nice. They always help me with my weird ass vape issues and are more than fair. Vape 312 will knock your socks off, chill shop with great juice selection.

I’ve been vaping a long time, but on very old fashioned equipment. I went into Vape312 and the staff explained all the newfangled vaporizers and guided me to a very good purchase. They have a huge juice supply also, and let you sample before buying. Great experience.

Awesome shop! Great crew here!

The only reason I’m giving this place 5 stars is because there isn’t an option for 10. As soon as I walked in I was greeted by not only the employee but the other customers. The vibe was totally friendly and the guy who helped me (I wanna say his name was Joe but I’m horrible with names so it could have been Sven or Kathy, J/​K) was incredibly knowledgeable about all the products, and very honest too. I never felt he was just trying to sell me something. He took an honest interest in helping me find what I wanted (a fricken tank that won’t break when I drop it). I’ll definitely be coming back. Oh, and even though I make my own juices the have a huge WALL-​O-​Juice where I’m sure anyone can find something they like.
A+ Vape312! Thanks a lot!

This place is amazing. They helped me fix a difficult vape problem and even gave me a new tank at no extra charge. Alan puts customer service as his highest priority and all the staff is very thorough. I will be coming here for all my vape needs!

I’m glad I didn’t read the reviews before stopping in because it would have deterred me from going there. They were great. Louie in particular. She was friendly and extremely helpful.

I used to love this place when it first opened and they were helpful and actually willing to acknowledge you when you come in. Now you’re lucky if you can push your way through their group of friends who sit and take up all the stools right in front of the juice you would like to sample to purchase something. But you can’t get to the eJuice bar because the workers friends sit there and tinker with their big dumb devices and coils so you have to reach over their shoulder to grab something to try. Would be nice if they at least said oh sorry and shifted to the side to let you get in or if a worker offered to help but nope. The workers and their friends turned this into a lame hangout where they build coils all day and show annoyance when you ask for help. This place has become a total cloud chasing bro down cliché. Gross

Visited Vape312 on 3÷7÷16 for the first time and I will start by saying I was really impressed. Customer service was impeccable. Was here for a couple of hours and was initially assisted by Alan who was very knowledgeable and answered all the questions that this newbie had and I never once felt that any of my questions were dumb. They have a bar where you can sample as many flavors as you’d like. I must have tried at least 20 plus different flavors before I narrowed it down to five that I bought. Also was assisted by Joseph when business started to pick up a bit. He was equally as helpful. The shop also has a rewards program that you can take advantage of which is a definite plus. I will definitely be back here for more in the future and will also be recommending Vape312.

Vape 312 is by far, the best vape shop in all of Chicago. They feature the newest mods, have highly experienced and trained staff, carry supreme quality juices and all at unbeatable prices. Their customer service is my favorite part. Every time I visit Vape312, I am extremely satisfied and leave feeling like a well valued customer.
Today I went to Vape312 to replace my mech mod with a box mod. I was lucky enough to have Louie help me in the process. She took the time to explain all the different options and narrow down the best fit for me. She taught me how my new mod worked then helped me pick out a new juice flavor. I am very picky with my juice but she quickly found me one that I loved. Thanks Louie!
If you are looking for a great place to fit your vaping needs, choose Vape312. They will hook you up. And ask for Louie — she is the best!

Been in this store about twice a week now since I discovered it and Joseph is really giving great customer service. All the staff is really chill and friendly. Really nice vibes in the place, it’s the only vape store I’ll go to now. Thanks for the great service guys!

Stopped in for the first time and really really enjoyed my visit. Staff was great and i definitely will becoming here again. Thanks Louie for your excellent service!!!

Stopped by to fill up for some juice for the first time. Recently purchased a 60W iStick for my GF from E-​Leaf and wanted to give it a go. Alan walked us through the concept, maintenance, and flavors. Being a very technical person myself, it was good to be able to hold a conversation with someone knowledgeable about the subject. We are both excited to try out our VCT and Apple Jax!

Great place for Vapes and juice definitely check it out very much worth it if you Vape or just a beginner !

This is a great one-​stop shop for all your vaping needs.
The shop is nice and clean. They have a wide-​range of E-​liquid in stock and to try out while you want to decide. The staff are very knowledgeable on what you want and need. The whole experience is awesome because of their laid-​back/​no pressure approach when you’re unfamiliar with something. Definitely, one of the top Vape Shop out there that got everything you need all in one place.

Very helpful and professional. Spoke to Alan over the phone about picking up a new mod and later on went in and provided a very good deal. This place has just about every flavor palette of juice you can think of, and is conveniently located near the Belmont Brown line.

Awesome place. Friendly staff and ability to test out flavors was awesome. Found baby cloud and taste aloha. Cheap prices too.

I went back today for the difference from the misleading false online advertisement and I’m very happy with the turnaround of customer service. While I was very unhappy with the initial response from the store when I called about the price of the Transistor Uplifter, I’m so glad that I decided to come back! They restocked on the #babyclouds. While the store offered to give me the $ 11 difference, the guy helping gave me the option to get an extra bottle of baby clouds on the house! Plus 20% off any additional purchase I made today (two LG 18 650 3000mAh batteries, which normal price is 2 for $ 20. Also, the 1 bottle of 60ml of babyclouds). I feel as though this time around, they went above and beyond to make things right.
On top of that, their website has been updated to reflect the change in prices!
I definitely see myself coming back here again now!

Really helpful employees, nice atmosphere, excellent selection. Definitely turned me into a repeat customer after my first visit

Wonderful selection. Free juice tasting. Awesome service. The prices are fair for what you get. If you’re anywhere near Chicago and you need quality vaping materials or service, this is the only place I’d recommend. They know their stuff, they are friendly, and they have everything you need at any level of experience. This place will be the standard for vape shops moving forward. They have set the bar rather high.

Good peeps work here. Lots of great product carried here from independent juice producers. I always stop in when I’m on the northside.

TL: DR version:
if you simply want liquid, this place is fine. But they have no concept of professionalism when they make a mistake. We were not only told it was our fault, even though it was theirs, but the worst part is being questioned whether or not we even bought the device here. When the person knows full well we bought it there. She has served us many times and did not want to take ownership for her mistake.
Full version:
With great regret, this is a bad rating. Every other time I went in, the service was great and I got what I needed. friendly staff and all. But today, we went in to get new liquid. One of the people who was working there decided to ‘clean’ our vape. We were informed that the vape needed to be cleaned (even though we did not request this and simply wanted to get more liquid, but who would think that our device would be broken just by saying yes to the clean?), but when they cleaned it they stuck a cotton swab down the atomizer and accidentally got oil down to a part of the vape that made the screen no longer work. We called when we got back (when we realized the screen wasn’t working) and we were told to come in, thinking we would be taken care of. We made the drive back, and within 5 minutes we were told that there’s nothing they can do. I have never really gone somewhere where we bring something in that works, walk out and it doesn’t work, and then get told that there’s nothing they can do.
It was pretty obvious that they just wanted to blame us for this, even though logically that makes no sense. We were told that «we’ve never seen this before» where the device works, but screen doesn’t. But at the same time, we were told it was our fault for not cleaning the device perfectly. If this was a user error, surely they would have seen this before. It was clear that the issue was when the person working at Vape 312, took a cotton swab and must have pushed oil down the atomizer, which reached somewhere in the device that made the screen no longer work.
After basically being blamed for this (again, device worked fined before we walked in and did not work after), it was pretty insulting to hear the owner tell us «oh well if you want to buy another, we’ll give you 35% off.» So now I have to buy a new device from the very same people that broke my current device that I just bought not even a month ago? On top of all of this, the most insulting part of this whole ordeal was when the owner told us that they have no proof that we bought the device here. Which is complete hogwash, since the person that broke the device in question, has seen us many many many times before, and actually sold us this very device.
I found this experience absurdly unprofessional. We have gone to this shop many times, thinking it was the best thing since sliced bread — until you actually have an issue that they created. I have never been so disappointed to be quite honest, everyone makes mistakes but when you make a mistake and then try to blame the victim for your own mistake that’s pretty messed up. We will never go back because of this.

These guys rock! Great service and expertise, awesome products, reasonable prices. Vape on.

This place is awesome!
First time looking for a vape and won’t go anywhere else. Staff was very friendly and not pushy. Showed me how everything works. They had a huge selection of unique flavors available to try for free. The staff have great suggestions and can’t wait to go back and pick out new flavors.

Amazing ownership and organization at Vape312, these guys will help customers get the best deal, instruction on products, and high quality customer service. This is a great place that provides a friendly and fun atmosphere. The products are quality and only 2^nd to the class of the employees running the establishment. Best in the city, hand down… the other is on the vape :)

Awesome, awesome shop! I’m new to vising the shops in the city and I got the best customer service from this shop compared to the five or so I’ve been to, hands down. I found them after looking around the web for shops that carry high end juice, and they definitely have a great selection. There are tons of juices to sample and everyone inside, patrons and staff, were incredibly friendly. I was greeted like a regular from the moment I walked into the door.
I wanted to step into the world of rebuildables and Lou handed me off to Alan. He knows his stuff, and was amazingly helpful. I bought a very nice RDA and this included a free bottle of any juice any the store (I went with Five Pawns Queenside). We chatted about setup and he built my first coil for my new RDA, all the while helping me pinpoint what flavors my palette was craving. The flavor blew me away.
There are shops much closer to my house but I will take the time to trek out here instead. A++.

Great customer service, fair pricing and fun events from email sign ups. The owners are super friendly and great to talk to. I was new to the city last summer and they gave me great recommendations for local restaurants and bars to visit. Definitely a place I stop by every time I’m in town now.

If you’re even stopping through Chicago and you’re an avid vaper, a newbie, or just needing to kill some time, stop into Vape312. This place is awesome! Incredible high end juice selection, with actual subtanks for trying out new flavors. (it’s much appreciated!!!)
Staff is knowledgable, friendly, and helpful. All in all, this is on the top of my list for vape shops anywhere!

Everything was on point, worker’s are awesome and so were their products of juices. They had a meet vape today and even tho I was new coming there (3 times) they treated me like I was a long time customer and let me hang out for the vape meet. If I could give them more stars I would.

Staff knows the inventory well. Great culture, great product, and knowledgeable owners.

How vape shop should be. The staff was incredibly helpful and knowledgable about everything. The location is right by the Belmont stop so its easy to walk over there and get your RDA rebuilt while trying their different lines of juices. The conversation back and forth was great as well and the area is just cool to hang out in!
Will definitely be back again!

I wanted to change my tank, but walked out getting a whole new mod haha. I barely had any knowledge about mods and what I’ll be getting myself into and the guy helped me a lot. He gave me something that would fit my personal preference, and gave me a FREE top piece because I didnt have one that would fit the new mod that I just bought.
WILL definitely come back if I need anything. These guys really know what they are doing. PLUS got lots of interesting flavors to choose from.

So coming from CA, I had no clue what vape shop to go to. Then I stumbled across this shop on Unilocal and thought I should give it a try. Once I walked into the store I felt welcomed, nothing but positive vibes. They had a variety of juices and they knew what they were doing. I was pretty satisfied with my build. I would definitely come back for my vaping needs.

Best vape store I’ve been in. I was super skeptical at first, I already did the mod and rba thing, and I liked the places I ordered my juice from online. I decided to give it a go, and now I go there a couple times a month.
The folks there are all young, easy to speak to, and insanely knowledgeable about the whole scope of vaping issues. They seem to serve the whole range of vapers, except they don’t sell disposables (which are a total waste of money). They know a ton, and yet none of them act like they think that makes them cooler than you. They’ll give you juice flavor recommendations based on juices or just flavors that you like, if you use an RBA they’ll build you coils for nothing, and I’ve learned two new coils from them.
I don’t want to call them nerds, as they’re all cool, but in the best way possible it’s a store run by a bunch of e-​cig nerds who want everyone to get the same joy they get from e-​cigs. Very relaxed, but they’re all true pros.
They also have a surprisingly generous rewards program.

This place is really great.
Stopped by tonight wanting more juice and they guys there were more than helpful. They asked what kind of flavors I liked and then proceeded to show me a bunch of new ones that I might like.
They shop is really clean and modern… it looks really cool. The only issues I had were– most of the batteries they had for testing were dead which made trying the flavors kind of hard– just had to ask for new battery all the time. Also, none of the flavors I wanted came in 18mg nicotine, which wasn’t the end of the world because I should be going down on nicotine anyways.
I will definitely be back to buy more stuff. They have tons of different brands of flavors that are organic, and they are all USA made.