US Post Office

Absolutely the slowest post office I have ever been to. Customer service? Non-​existent.

Don’t even think about going here… you will get better assistance and service from the large blue metal mail boxes that are outside in front of the post office (and you won’t have to wait in line).

wow this place is not even slow, I literally stood in line for about 15 minutes as the phone rang multiple times for minutes at a time and non of the staff even attempted to pick up the call! I myself, have called and let the phone ring and ring a total of 5 minutes and 27 second before someone picked up. Disgraceful! They deliver packages with incorrect keys so you actually never get your package you have to jump through hopes leave work early or get to work late just to pick it up.

Ok, they are slow as fuck, but as far as I can tell they are really nice people who are being very careful to make sure that customers have labeled their packages carefully, etc., in order to make sure the packages actually get where they’re supposed to go. The fact that the employees behind the counter don’t generally speak the same language as their customers, which is nobody’s fault, doesn’t really help the efficiency situation.

This place sucks! I literally waited in line for 40 minutes. Very very slow service. Never in my life will i be back to this place. It’s right by my house but the wait is horrible. DO NOT GO HERE. I don’t recommend at all.

I know not to have very high expectations of any post office, but this one in my neighborhood is just awful. Always a long line, very few employees and horrible customer service. Also the neighborhood is majority Latino and yet no one here speaks spanish. I frequently have to translate for others when I’m there. Today I waited 30 minutes in line to mail one package. No one apologized or said anything to the frustrated crowd. Then Brenda D. who was the only counter person working, didn’t seem to know what she was doing and accidently erased what she had entered and had to start over. Ridiculous.

everybody from this post office should be fired forever ever, starting with the supervisor, and follow by the mail carriers!!. this post office on 5100 w. grand ave. is a mess. packages never arrived it but when you call the post office, or when you tracked the package it say it was delivered, but where??? or to whom???
then you called the supervisor to complain about it and you expect to talk to a nice supervisor who is going to help you but no way!!! the supervisor is very rude and had an unproffesional conduct to treat his customers. i wonder why we have a post office like that. our mail and packages are not safe at all!!!
i gave one star because if not i can not post my message, but this post office doesn’t even deserve one star. we all need to call downtown and complain about this post office with the postal inspectors at: 877 876‑2455

How does something manage to go from terrible to worse dont know but this usps branch manages to do so! Its always packed everyone always has crappy attitudes the mail carriers from here are even worse! YOU HAVE ONE JOB TO DELIVER MAIL! GET IT TOGETHER!!! i always have packages coming in and now the tracking will say out for delivery but it wont arrive til maybe the next day when the mail carrier realizes he left a package behind or he misplaced it. Who knows. Constantly shoving mail in wrong boxes just the worst –_​– dont count on this being your post office if you live nearby!

This place doesn’t deserve not even one star the people are garbage the service is garbage, they always seem to take their sweet time and always have a conversation amongst themselves while taking care of customers. Two old women are always doing the same thing it’s like they know that they have their job and they don’t care for nothing else. I suggest nobody comes to this location go to any other location other than this one if you want to save time because they do not care you can literally wait in line for more than 30 minutes with only two people in front of you I hate coming to this location only because I have packages that are sent from my house to this location. I’m going to try to switch my mail to another location I can’t stand this place with a passion do not waste your time coming to this one Brenda and the other lady are just a waste of time. Don’t bother asking for the manager because he’s equally as useless as the other employees!!! Garbage staff, garbage service, garbage location!

In short, do not go to this USPS location.
Went here for passport service. Waited in line for 30 minutes. During this initial 30 minute wait, one of the two clerks got up from her station and states to the other clerk (Teresa) that she would be going on break/​lunch. Abysmally slow service turned glacially slow. A bit later a supervisor stepped onto the floor and generally stated [clerk’s name] and asked where she was, the other clerk responded with the truth and the supervisor stated «no, oh no» and was visibly agitated. He the disappeared.
Now 40 minutes into standing with an infant in my arms, the clerk named Teresa said we were in the wrong line and mumbled something about where I should be standing. I responded several times: «I’m still not clear on where I need to be standing to acquire passport service.» It was a made-​up line that did not exist at anytime while we stood in the main line. Teresa then stated that if was already here before the other people I should just step in front of them. Yeah, about that Teresa, I’ve no idea, but in pretty sure I’ve been there longer than anyone in the post office. At this point I walk to the end of the imaginary & unmarked «passport line» and strip down so my «HIGHWAY TO HELL» shirt.
When I get back to Teresa we find out that I was deficient with having copies of my drivers license to company the passport application. This is on me, but is it unheard of for a post office to have a copier machine? She directs us to a cellphone store 1 block away.
We triumphantly returned with the copies and patiently waited at the end of the passport line. She could have called the family that had been waiting– to the front of the line, after all I was wearing a bright yellow Puma top and taller than everyone in line-​but she didn’t. At the 57 minute mark into the customer service midadventure we get back in front of Teresa. With a look of disdain on my face I proceed to tell her that I also need passport picture service for my infant. She made some kind of animated face that served to upset me more and then continued to tell me that their passport camera was BROKEN.
«That is not an acceptable answer. I called and was quoted $ 15 for the pictures.» She then said something about the person’s name that I talked to and said the people that answer the phone do not take passport pictures and would not know that the camera was broken. She then stated the camera was broken for a couple of days. The supervisor said something about going to CVS for pictures, which I didn’t care to hear.
That said, I am really excited to write to Congressman Luis Gutierrez about Teresa and the worst post office in Chicago.
I do not recommend this location, go to the Harrison Street post office for passport services.
Should you have problems with this post office, please complain to:
Representative Luis Gutierrez
3240 W. Fullerton Ave
Chicago, IL 60 647
Phone: (773) 342‑0774
Fax: (773) 342‑0776

Unorganized, rude, condescending postal workers. They had me going from line to line for a while. A man was so fed up he actually spoke up and told them they needed to make up their mind and let us know which one was the line for passports. So that just made her get an even worse attitude and she just proceeded to drag her feet and take her sweet ass time with what ever it was she was pretending to do. I ended up leaving and going to the post office on Irving Park, I was pretty much in and out of that place.