US Post Office

rude staff, horrible customer service

Sometimes you can be in and out. Sometimes it’s only one person working and you have a wait. Either way you have to get your business done!

Fast, In and Out

I played secret shopper just for the Unilocal of it. I timed the wait in line, 3 people ahead of me, a solid 14 minute wait until I was up. Once my turn was complete, I had been at the post office over 28 minutes! That’s right, they took 14 minutes to handle my requests.
What were my requests you ask? I completed two Certified Mail slips and I wanted to purchase stamps. I have lots of small denomination stamps at home so I needed about $ 12 worth of .10 stamps. Some Innovation stamps, some Celebration stamps and Postcard stamps.
It took quite a while for her to help out on the stamp front. She had a folder of all types of denominations, separated. I asked for Eid stamps, then Chanukah stamps– they had neither.
Overall the clerk was helpful and courteous as one can be behind bullet-​resistant glass. However, nobody in this Postal Office wants to move any quicker than a snail.
At this point you might be looking at my other review stating «Buy your stamps online,» I had the most unfortunate experience with the Fort Dearborn Post Office, they delivered my stamps a month after I ordered them. Of my experiences ordering stamps online, I’ve waited 1 day, 1 day, 2 days and 29 days. So Fort Dearborn sort of messed with a good streak and put me on alert.
I swear I wasn’t trying to trip up the clerk, that said, i wasn’t leaving until I had my stamps in various denominations. When I left the line had swelled to over 10 people.

I’m really on the fence about this location. The perks are that’s it’s a quick drive from my house and parking is pretty vast in this area. It doesn’t seem like there would be a heinous line of doom like what can be found at the Logan Square or Wicker Park post office.
The drawbacks to hitting up this location is if I’m on an errand run, there is no commerce for me to frequent.
Also is it just me or is it a bit weird to have the postal workers behind bullet proof glass? That doesn’t make me feel very comfortable. I had to squeeze my packages through a tiny crevice in the wall to the employee. I felt very under dressed because I left my bulletproof vest at home.
If I need to drop off large packages and I don’t have any other errands I guess the trek is worthwhile. Otherwise I’ll just plan on standing in line at a different location.