US Post Office

Long lines and bad customer service. Way understaffed. Look elsewhere if you need less than a 15min wait.

Slow and inefficient. They only have one very slow employee. Disappointment way to represent a government agency.

I am writing this review while Standing in line at this post office location. When I came in there were actually two people working at the counter and there was already a line. But as the line started to build, one of them actually got up and left. As we waited and waited, a few customers got frustrated and left. The management (if you can call it that) has no regard to the customer at all. This has to be one of the worst run post office I have seen.

I’ve been using this post office maybe once a month for about a year, and I’ve never had a bad experience. The line is usually short, the employees are helpful, there has always been a parking spot available on Ohio while I run in at lunch or after work. No one likes going to the post office, but this place decidedly doesn’t suck.

This location has always been clean and efficient.

Never again will I visit this location… I entered the store and asked the worker behind the desk which box i would need to send my package she said to wait in line and she’ll let me know. I waited patiently in line for 20 minutes finally I went up to the desk and asked her,“which box is necessary?” She hastily responded, «you should know these things before you approach the counter.» She also instructed me to use a particular form and told me to go to the back of the line again. After waiting another 15 to 20 minutes in line, it was my turn, and this time i had a different worker. He barked at me «what do you need?» I handed him the box and the completed form and he said that I had the wrong form and I need to fill out a new form and gets the back of the line. I told him that I was given a specific form from the other worker behind the counter next to him. He responded saying that she doesn’t know what she’s talking about and that I need to fill out this new form anyway. I went to the back of the line and when I got to the front again and I met with that same man he was trying to charge me over six dollars for the smallest piece of tape necessary to close the box. Finally I said I didn’t want any to use them to send my package and I’ll go somewhere else as it was too much nonsense and very stressful. These employees use the little power they have to abuse people. The lady worker shouted «we didn’t ask you to come here and that goes for all the rest of you in line» I wasted over an hour of my day trying to send my package. I finally went to another location located on 540 N Dearborn where I was greeted nicely and felt welcome. I was in and out within 5 minutes.
The person in charge should immediately remove these two employees from the counter at 355 E Ohio and replace them with someone who actually wants to work. NEVER NEVER again will i go to this location.

NOPE.
You might be better off delivering the package yourself! Holy moly the service is slow here! I would avoid this post office location at all costs if you need to get something weighed and shipped/​mailed out. I waited 30 minutes in line… 30 minutes of my life I will never get back.
About the only thing this location is good for is if you have a pre-​labeled package you need to drop off. Other than that never again… Never again… Til next time. No cheers for you US Post Office.

I just got berated and embarrassed in front of an office full of people.
I just waited in line for 20 minutes to mail out three envelopes on my lunch break. I get to the counter and the bald head (clerk#19 on the receipt, also the guy who’s depicted in another user’s photo as awful) guy is working.
I say, «I would like to mail three envelopes and get a book of postcard stamps please.»
He asks how I want them to go and I said it doesn’t matter, the regular, first class. He agrees and says «The cheapest, alright.»
$ 2.15 flashes on the screen and he says «It’s $ 2.74» I ask «What’s the $ 2.15?» as I am pointing to the screen. He then says «Don’t worry about that, I didn’t offer that to you so it’s not available.» Confused but I say «Okay».
He then proceeds to carry on saying how yea he didn’t offer it so it’s not available, I need to listen to what he says and not pay attention to the screen, continuing to ramble on about it. Then he says «Don’t worry, I don’t make a commission.» I just looked at him. «It was a joke Ma’am» I say nothing.
This must have upset his ego, because then he proceeds to start berating me in front of a line full of people and calling me names while he processes the rest of my packages. I am saying nothing all while he’s doing this. He tells me «You can be nice or nasty and you’re just a nasty person» and repeats himself over and over again continuing to call me nasty in front of a line full of people. I wish I would have yelled at him, but I just wanted him to process my packages, I have lost many a package to the USPS of Chicago and I really needed to get these out.
That was so low of him to do that. Why are USPS office workers so rude and mean???

I’ve lived here since before this branch opened. I suppose that was about three or four years ago. It’s dreadful here. The staff are demeaning and condescending to many of the customers. It’s amazing to watch, but sad and frustrating at the same time. What’s wrong with these «public servants»? What’s wrong with the supervisor? How can they not be overwhelmed with embarrassment for being so appallingly bad at customer service?
Update: Sick to death of this branch, I found out the very close UPS Store a block west at 207 East Ohio will handle your mail as mail. That’s right, they’ll send things as mail instead of shipping via UPS. Simply ask for it. No service charge. It’s just one of many services they offer. And they’re open on weekends. Hey, I’m ALL DONE with the rude and demeaning staff at the post office at 355 East Ohio.

I have lived in the neighborhood for three years now, and always dread having to come here. There’s usually only 1 person working, with 1 or 2 lazing around doing «busy work» or chatting. I regularly have to budget an hour to wait in line and mail an envelope, which is insane. They also completely lack customer service. Do yourself a favor and go to the UPS store down the street which can also mail via the postal service. They have no lines and actually helpful and efficient.

Arrived at 9am, when it’s supposed to open, but lobby was locked. As the line grew, multiple workers walked past the line to enter the employees only door, yet the lobby remained locked. At 9:30, 30 minutes after it’s supposed to open, with about 20 people waiting, I knocked on the employee door. A janitor answered and told me there was no clerk to open the lobby and had no idea when they were going to come in. He told me to call customer service.
The facility’s listed phone number is connected to a fax line, and the USPS customer service is near impossible to connect to.
These employees seem to do whatever they want with no supervision and no easy way to complain.
Save your time and ship with FedEx or UPS.

Rude, entitled and no customer service skills! I think that’s what the qualifications are to work for the post office in the downtown Chicago area. I think they pulled these people from the worse neighborhoods so they can treat customers like dirt. Are our tax dollars paying for these employees? This is a shame as I have seen USPS in different locations and they have decent employees. Go to any USPS in the downtown Chicago area and you will see that they have all been trained by MADEA. Its funny in movies but not when you are paying for these services.
I witnessed how this post office employee belittled and spoke down on another customer who was a foreigner and did not speak good english and was asking many questions. Americans are treated very well in other countries and this is what they see when they come to America, a bunch of classless postal service employees.
Boycott downtown Chicago USPS locations. I will pay more to go to UPS and Fedex because going in these locations gets my blood pressure up. SOMEONE NEEDS TO DO SOMETHING ABOUT THESE WORKERS!

It’s the mail equivalent of Southern cooking (and other Southern stuff, I’m sure)…i.e, SLOW.
I just waited in line for about 20 minutes to mail a small (maybe 12×7×3) 2 ½ pound package for the princely sum of $ 13.10. Could’ve saved a dolla for a 7 rather than a 2 – 3 day «priority mail» delivery window.
Inexplicably, there is no automated stamp/​mailing kiosk like they have two of at the ²⁴⁄₇ Loop location on Harrison. This meant that I couldn’t zip in and out and also that some poor lady ahead of me just buying stamps had to wait an eternity.
The clerks are typically friendly enough, but almost invariably… SLOW. So there’s a line of 8+ customers and two of the three desks is open when the lady in the middle one finishes what was to be her last transaction with a customer before tossing some packages disdainfully in a big wheeled tub and disappearing with the tub to the back. After waiting about 10 minutes I piped up to the one remaining clerk, line still 8+ deep, and asked (axed?) where’d she go to which he replied «it’s her lunch break.»
Now I’m all for lunch and I’m sure if she helped whittle down the extant line and taken lunch later a new line might’ve formed, but wow… just wow. There is at no post office I’ve ever been any sense of urgency or efficiency or helpfulness to matters. Just kind of a ‘tude and disdain while they overcharge you for slow cookin’ your package ribs.

It took 20 minutes for me to get to the front of the line with 3 people in front of me. Service is slow. When there was a line of 7 people, one employee left the front and started putting boxes into bins in the back while moving very slowly. I don’t understand why they don’t have any sense of urgency, especially around lunch time when people just want to get in and out as fast as possible. Dafuq? Watching them «work» made my blood curl, but let me focus on more important things and use another post office or carrier from now on.

I very rarely take the time to write bad reviews but this one. I just can’t
–extremely rude, sassy with the worst attitude
–absolutely no services are provided other than moving packages from one location to the other and scanning it. Forget it if you made a mistake that’ll take you 10 seconds to fix — you’re going to the back of the line
–there is a special box and a special form for everything and there is no rhyme or reason to it. You just paid for this box? Oh nope, can use this one to expedite the package. Gotta get that other one and this other form. Ridiculous.
–One time I was refused service when I had completed everything correctly and was just dropping it off just because I was on a call! A conference call where I wasn’t even talking I was just listening! I’m pretty sure that she made that up because she was feeling particularly sassy that day.

Pretty bad service. Staff is rude and very slow. If you don’t have something filled out exactly right (like the insurance slip) they will have you go to the back of the line… even if its a 30 min wait.

Well, the line lasted longer than Roots but at least they were rude.

This is our local post office and while my husband has received really rude service, I haven’t experienced this. I find that it’s always best to come prepared, especially if you’re sending international packages. The best times are usually in the middle of the day as there’s usually always a long line around 4:30pm or 5pm when everyone’s done with work. December is always really busy as well as before the tax filing day in April. The key is to be super duper nice to the post office workers and they will be nice back.

Actually had a good experience at a usps location. Crazy right? Husband had to come here on a Friday afternoon to mail out a large envelope. Area is small inside, and when we saw the long line and only 1 lady working we thought, oh no… this will take forever. We stuck it out and surprisingly, it moved quickly and the lady working there was extremely helpful and nice!

I *never* write Unilocal reviews but my experiences here have been so awful I decided to add my voice to the chorus. Staff is unbelievably rude — stopped by around 2:30 to mail a package, took my time writing out the address and just as I stepped towards the counter I was rudely scolded that «the sign says stand behind the line and wait your turn». Helloooo, you had plenty of warning while I finished addressing my package that I might actually require some customer service… A simple «just a moment» would suffice. Meanwhile, the two women working behind the counter carry on their conversation and force me to stand there waiting on the ONE occasion there was no line.
PS — your sign is covered up by a printed flyer, thanks for the attitude though.