Unleashed By Petco

Walked over to the shopping center for dinner. Not sure I had ever noticed that Petco Junior, er, Unleashed was here. Obviously it’s smaller than the regular sized Petco that I was about to head over to on Ashland after dinner. One of the guys approached me when I walked in and asked what I needed. Told him cat food. Showed me the dry food, showed me the wet food. They had what I wanted. Even better, unlike the Petco on Ashland, they had cases of the cat food instead of single cans. Easier to carry a case home.
The second guy working was behind the counter helping another customer when I walked up to pay. The guy who helped me originally thought the girl working was there to ring me up. She wasn’t and he came up and apologized for me having to wait. I hardly waited at all. No big deal. Thought the customer service was perfectly fine.

It really depends on who is working. There’s a guy named Mike (i think, older gentleman) that is the nicest man. He always goes out of his way to say hello, give my dogs cookies, recommend a new treat. I’m disappointed when I go in and he’s not working.
The rest of the employees could take a cue from him. If you don’t sell the item I am looking for, make a recommendation, instead of walking away. If you dont have the size i’m looking for, offer to order it for me instead of shrugging your shoulders and walking away.
What really prompted this review was yesterday’s Santa Paws event. I get that the money is going to charity, but for the love Santa, smile. Please smile, be holly and jolly. Get a larger backdrop so I dont have the ugly orange wall in my picture (which seems to be a theme across many petcos). I was hoping to use this photo for my christmas cards, but i cant because santa looks deranged and I have an ugly orange wall that i cant crop out of my photo,

This place is absolutely so rude! There is only 2 employees there that were polite and helpful and one was subcontracted by a food brand!
We have a pitbull and I understand the connotation about pitbulls but to walk into a pet store and be looked at so maliciously by a single employee was disturbing. I can guarantee we will never be returning to this overpriced rude store!

I really like this Petco location — it’s all shiny & new. It’s always very well organized and very clean which are huge pluses at a pet store.
The only downside is it’s a bit smaller than some other Petco locations which means slightly smaller selection. Because it’s so small I always only see 1 – 2 employees working which is cool by me.
I have zero idea what the difference between an Unleashed vs normal Petco is but this location is of the Unleashed variety! Big parking lot that is shared with many stores including Mariano’s so you can make a few stops in this area. Wootwoot.

My pup’s favorite thing to do is come here. He enjoys browsing the rawhides and getting cookies for the week. He also likes the selection of beds and we ended up purchasing one here last year. Granted it was $ 70, he appreciates it for his arthritis.

Our dog is allergic to gluten (high maintenance for sure) so we have to get him special food which they carry! I used to have it shipped via Amazon and now I can just run in and pick up food and even TREATS that don’t make him sick! Everyone here is extremely kind and so helpful (they always try to carry my bags to the car but I got it:)!) they also hold dog and cat adoptions on the weekends from no kill shelters only. There’s a bunch of different animal shelters and you can choose one to donate to when you’re checking out which I like because I feel like I know where my money is going and what it’s being used for.

I have always found the staff helpful and the store manager, Mike, is always willing to go the extra mile for customers. It’s nice to be able to get great service and not have to go to a big box store for a cheaper price. They truly care about animals.

Purchased a dog crate from Unleashed by Petco, it came without the screws that hold it together. Went back with the receipt several hours later to get the screws. The manager on duty didn’t have the professional courtesy to even come out of the office, instead sent out the sales clerk to inform me I needed to return the crate. I purchased it because I needed it for tomorrow. They had the screws laying in the crates in the store, but would not give any to me. Very rude treatment.

The best thing about this place (which is a very good thing) is the $ 10 self-​serve dog washes. So convenient for cleaning up a muddy pooch. Free use of soap, towels, aprons, dryer, etc. The supplies they sell are good, but quite expensive, but for dog washing it is the place to go!

I am a foster parent and I brought my foster to this Unleashed to give her a bath and meet her adopter. The store clerk yelled at me and told me that we were not welcome to use the store to meet up despite that we used their bath and made purchases. I won’t be back at this location and hope management trains it’s employees on customer service and how to close a sale. Unfortunately we had already spent $ 70 that could have been spent at a more welcoming place.

This review is for their dog training program.
We took our 7 month old border collie mix to the adult 1 class and had a great experience. They focused on positive reinforcement and Beth did a great job teaching us how to train our dog properly. She always had tips and hints for us in any problem areas as well. After the 6 week class our dog was sitting, laying down, staying and walking well on a leash. With any training class you need to be committed as a pet parent to see results, but this class gave us the knowledge to train our pup in a positive and motivating way. I absolutely recommend!
As for the store as a whole, I found everyone to always be very friendly and knowledgeable.

I was happy this place opened since the addition of a pet store to this strip mall makes it one stop shopping area. The pet store doesn’t have as much as a Petco would but it has enough to get by. I wish they had a larger cat section but they do have all the brands I usually get from the larger store. They do have a do it yourself dog wash which would be great if I had a dog but I don’t so it really isn’t that great for me. I shop here quite often and the prices seem a little higher than other stores but they are fine.

What a cute little store… everything you love about Petco but on a smaller scale. And I love love love that they don’t sell animals!!! My pup and I went for the Star Wars Pets collection launch and it was a lot of fun with super nice staff! They host adoption events too. Definitely worth stopping by with your dog.

Yes, it’s a big box store, but they are incredibly friendly and helpful. I went in today to use the self-​serve dog wash, $ 10 is a steal and they provide everything! Paul was especially nice and gave my pup extra handfuls of cookies. I have been looking for a new self wash place since my neighborhood spot changed ownership and they started acting like customers were an inconvenience, I’ll definitely be back!

4 stars for cutesy dog clothes and accessories, 2 stars for customer service. Stopped in today for dog food. Every option was really expensive. But they have an awesome little side bar of cute decorated dog cookies and treats, which I am a sucker for. I am also a sucker for dog clothes, lol. Which they have a good collection of.
As for the staff, a chubby hispanic guy gave me some really friendly service while I was looking around the dog food section. I appreciated that he didn’t scoff at me when I told him my price range for a bag of food. Times are hard, man! But he made some wonderful suggestions that I might come back and try. Thennnn in the next isle a lady who seemed angry as soon as I walked in (being that she didn’t greet us or even offer up a smile) asked if I needed any help finding something. I politely replied no, that I was just browsing their food selection. She seemed so mad that I said that lol! She said «oooooookay then.» In the snottiness voice ever. Maybe she didn’t mean it like that, but that’s how she came off and I just wanted to leave after that since she kinda annoyed me with her attitude. So I bought a couple of things and left. The guy at the check out counter wasn’t too nice either. I don’t really like this store Unilocalers, sorry!
Maybe I’m just spoiled to Krisers’ (on Milwaukee ave) AMAZING customer service. Seriously, ill stick to them. They’re so much more pleasant, and cheaper. Thank you dude in the back for being so nice and helpful! I’m sorry you work with assholes :(

Overpriced, a semi-​okay corporate attempt to compete with the small unique boutiques.
Except its basically the same thing as a regular Petco, only everything is a bit more expensive. All of the toys were the same. The biggest difference between the two is the vast selection of dog clothes at unleashed.
Another plus is that they carry a decent selection of specialty dog foods.
There’s nothing special about this place. I’d rather support the small local dog botiques that are everywhere in Chicago.

I’m really not a fan of this store. There are plenty of locally-​owned small businesses in my area that carry premium brands. Petco already has the market on the big-​box pet supply store experience that if you’re looking for a small, boutique-​type store, you really shouldn’t think of Petco. Logistically-​speaking, this location is kind of a nightmare with all the Mariano’s traffic and difficult parking. There’s really nothing special here as far as product and there certainly is no personalized service. I plan to continue to shop local.

This is the first of these stores in the Midwest for Petco.
Store is smaller and in a good location near Toys R Us and Mariano’s on Western Ave.
Great selection of REAL dog food — sorry no crap here — which is tough to find outside some of the boutique stores in the area. Although I still love my guys at Sam & Willy’s, its not as easy for me to get there now that we moved.
Really great thing is that they have three self serve dog washes — no time limit — for only $ 10 bucks. Fully stocked with towels, soap, brushes, etc. There just aren’t many of these around here. I love my groomer, but sometimes i just want to do it myself and not have the hassle of the tub at home
Staff was very nice and helpful too. Great way to knock out a ton of thing in one trip now for the house in that strip mall

Petco is hopping on the holistic pet lovers’ bandwagon. They are slowly opening up their own version of the «premium pet store». This location smartly opened up in the same mall as a Mariano’s (the location scout must have been thinking that if you’re the type of person who would buy premium groceries for yourself then you would also be willing to go premium for your furry friend. And you, sir, are very much correct).
The size of the store is a little smaller than typical Petcos but have that same terrible fluorescent lighting that gives a store that Walmart feel. Other things they have:
— a selection of grain-​free dog food including brands like Innova and Royal Canin, but didn’t see the Fromm’s brand we feed our little guy.
— $ 10 self dog wash that includes the typical amenities like shampoo, conditioner, brush, towel, and dryer
— grand opening specials included lots of sales and freebies (we made out with a free frisbee, a bag of dog treats, and some doggy ice cream!)
Since we live right by a Kriser’s, which I still prefer, we probably won’t frequent the Unleashed unless we are in the area.