Under One Roof

I’ve been through a lot these past three years and Under One Roof made each of the three moves easy and pleasant. The crews are respectful, professional, and they get along with each other. There’s no negative energy clouding the experience. None of my belongings has ever been even slightly damaged, and prices are very reasonable. I love that they’re a local company. I can’t praise them enough!

Excellent moving experience by this company! Steve and Larry were the absolute best and kept me sane during my move. If you are looking for reliable movers that take care of your belongings these guys are the ones. Keep it up fellas!

I heard of Under One Roof from a friend who recommended them. I needed help moving from a 3 bedroom apartment downtown to the suburbs. I agree with the stellar recommendation as I had a wonderful experience with the guys (Larry, Clarence, Frank & Steve). They showed up on time and were pleasant and cheerful the whole (long!) day. Since I underestimated the amount of junk I owned, they had to get a larger truck and this was done in a quick, no-​complaints manner. They were fast and efficient, and they packed that truck as tight as a jenga tower. Nothing broke and as far as I can tell nothing was lost. It takes some patience to get used to Tony when booking your appointment, but he is very detail oriented and ensures the job gets done well.

When I used this service, they broke my couch, the wardrobes that they provided fell apart because they were so old and flimsy, despite my repeated requests that they use the back stairs they continued to use the front wines and completely gouged up all of the walls in the process, plus once we reached my new apartment building, they left all the broken wardrobes and the garbage from their drinks and lunches on the landing so my first duty in my new place was to throw out their garbage. Would never recommend this place to anybody, extremely disappointed and wish I could give them a negative star rating.

My girlfriend and I have cumulatively used under one roof 3 times and have had excellent experiences! Billy, mike, and Clarence were super friendly and efficient even for tougher jobs requiring going to and from storage units and carrying large pieces of furniture up three flights of steep steps! After each time they thanked US! For any Chicago move in the future, we will always be requesting the three of them, without a doubt!

Awesome experience. Showed up on time, moved everything in less time than expected, handled everything with care (nothing broke or got damaged), very professional and were great to work with.
Definitely recommend them to anyone who needs help moving. Affordable and reliable and were able to squeeze my move in at the last minute.

I used this company about 8 months ago. It took me awhile to write a review because I didn’t own a computer. I finally had a chance write reviews for everyone. Anyways the crew I had was Billy, Mike, and Steve. First and foremost the lead guy was really polite and honest about the terms of the move. He handle my belongings very gentle and fit everything I had into the truck. The other two guys were really fast and kind. I can tell that Steve had been doing this kind of job for awhile because his knowledge was way up there. I couldn’t believe the stuff this guys could pick up. I highly recommend this crew and this company

Since my friend recommended Under One Roof 9 years ago I haven’t made a Chicago Land move without them. I have never had a bad experience. When the time comes to move I dont even bother calling anyone else.

We had a wonderful experience using Under One Roof! This is the fifth time we have used them to move our household and they are friendly, fast, and super careful. We are very particular when it come to customer service and we have ALWAYS had top-​notch service from every crew of movers. I highly recommend them!

Highly Recommend these guys. They do a great job at a affordable price!

I had second thoughts about a moving company I had planned on using after hearing negative reviews about it, so late in the game. One of the companies that was unable to help me gave me the number for the IMWA who were so helpful and listed Under One roof as a possibility.
Since my time was flexible, Tony was able to fit me in and gave me the pricing for everything upfront. No Surprises! I moved on Wednesday, 4/​2, and the movers were on time and ready to go. Billy, Steve, John & Larry were the best crew I have moved with, and I have moved a lot! They took care of all of my furniture, pad wrapping and plastic wrapping everything carefully.
All of the guys were quick, efficient and friendly, so despite my exhaustion from trying to pull everything together on time, and it being the longest day ever, it was a great experience. I was moving to a much smaller space and despite the cramped unloading experience, everyone kept their sense of humor and professionalism throughout.
I highly recommend the company and will use them again for my next move!

Hired these movers a week ago to move my belonging from storage to my home. And to my surprise they were 2 hrs late, one of the guys had a developmental problems so it took him longer to pick up items. The lead mover had a bad attitude and damaged my bed while the other ruined my carpet with tracking mud all up my stairs.

I used this company for a move at the end of September. I found them on Angie’s List and thought it was worth a shot. Tony was very helpful in getting the move and even called to confirm closer to the move date. His team was on time and moved really fast. They were very careful with my furniture and odd items that didn’t fit into boxes. Tony had recommended a great storage place near our home and did a move from the house, to storage, to our new place.
Now the only reason I didn’t give this 5 stars is because there were some crazy things that came up during the move (truck issues and a LONG day for everyone). I have to say, if you are going to have anything go wrong with a move, this is the crew to do it with (if that makes any sense).
Tony made sure to deal with any issues that arose in a professional manner and went above and beyond. A piece of glass that covered my coffee table broke and not only did Tony replace it without any questions, he also treated my table with wood oil so it would not dry out while in storage. I wasn’t able to get to his office right away to get the glass either and he stored it there for me until I could get there. He’s got the patience of a saint!
I would absolutely use this company again despite the craziness of the day. It’s so rare to find good customer service these days so I am all about promoting it when it comes up! These guys are terrific!

Billy, John, and Chris helped me with my move. They showed up exactly on time. When you’re paying in 15 minute increments, that’s very important. I was amazed that it only took the three of them to move all of my belongings out of my old place and into my new one in exactly two hours and fifteen minutes. That includes the 15 – 20 minute drive it took to get from my old place to the new one. To give you some idea of the amount they moved, my belongings filled half of a full-​sized moving truck. All three guys were very friendly and helpful, yet wasted absolutely no time with their work. These guys take what they do very seriously and take great care with your possessions. Not a single item was damaged in the slightest, which is pretty remarkable considering how quickly they moved everything.
As a heads up, if you pack your things yourself, make sure you have absolutely no loose items. I had some items in crates that were open at the top that they were kind enough to help me repack. Otherwise, having loose materials creates a liability for the company since your loose items could shift in the truck and get damaged.

Used under one roof for my recent move. Joe, Tony, Steve and Marques did an amazing job. They worked their asses off, they were professional, and they were a delight to have around. I will definitely use them in the future.

First time hiring movers and it was a great experience. Tony is also super nice and great with prep and follow up information before your move.
The moving guys were super friendly and funny. They arrived early, packed/​wrapped everything carefully and did it with a smile. I would definitely use them again. Not to mention ladies, Joe isn’t bad to look at. #AMIRTIE
Thanks guys!

Okay is as good as I’m willing to rate Under One Roof. Nailing down a price and confirming that they would actually be there was not organized and made me uncomfortable. However, the guys who actually showed up to move my piano did a great job for the price that we did agree upon — 5 stars. The best I can give is 3 stars — and here’s why: (1) I was never completely sure that they were actually going to show up, based on the persistent lack of confirmation and «remind me who you are again» when I would call, (2) changing the price when the conditions of the move haven’t changed is not cool, and (3) don’t ever tell me that you’re doing me a favor by allowing me to pay you for a service.
We needed to hire some guys to haul our piano off a truck and to the second floor of our house. I got an initial estimate for a flat rate piano move, which was cheaper than what a piano mover had quoted me. When I called later to move, the guy asked if there were stairs and turns, I said yes, and he said that it would cost more –which is fine. I told him upfront what the piano mover had quoted me – $ 310 — and he said he’d do it for $ 300. Fine, works for me. He asked me to email him with the details, because he was out on a move, which I didn’t mind doing (I did call Oct 2). I emailed with the details of the move, very specific about the price range, and asked him to confirm.
Never received a confirmation. I called again a few days before our move and he confirmed that they would do it, and asked if we could be flexible about when they arrive. Based on where the piano would be in the truck, which had changed, I said yes, any time between 10 – 5 would be fine now.
Then I asked to confirm the price, and he forgot the rate we agreed upon and quoted me a higher rate. I reminded him what we agreed upon, and he says «Well I’m really doing you a favor here and giving you a break.» What a load of BS. You did it for the price that you knew would keep the business with you, and I also agreed to be flexible about the time.
Nonetheless, the guys who came to load the piano did a hell of a job. They basically dead-​lifted the piano up the steps without damaging it and moved it into the room for us. They did charge us the rate that we agreed upon, and the actual movers were so nice… they get 5+ stars for their amazing job and we tipped each of them for a job well done.

3 Qualities you look for in a moving service.
1. Prompt and on time
2. Treat your personal items as their own
3. Fast friendly service
This company exceeds all expectations, especially the crew who helped me. Kudos to Joe, Mike & Robert. Thanks Guys

These guys are awesome! We had a complicated 2 day move, with last minute notice on the details. We underestimated how much stuff we had, so we ended up with almost double the boxes I provided for the quote. However, Tony and his team made it work perfectly! They showed up 15 minutes early to go through everything before starting the clock. Then, they worked quickly and had our place cleared out super fast. Not to mention the crew was friendly and very detailed about asking how we wanted everything handled. The best part… they came in UNDER the estimated price!
We’ve moved alot (5 times in 10 years), used big moving companies and done it ourselves. But, we’ve never had a more flawless move that with Under One Roof! We’d absolutely hire Tony and his crew again! Thanks again guys!

We used Under One Roof for the second time in March of 2012. The first time we used them, we referred to them by a friend in 2006 and the first move when fairly well.
Unfortunately, the move in March of 2012 was quite the opposite. The issues that we had recently were that the company lost a very expensive and sentimental antique and the move took much longer than we were originally quoted.
My grandmother and my sons’ great-​grandmother gave the antique that was lost to me. The piece was valued at between $ 1000-​$ 3000. We knew that it was missing the morning after the move because we literally moved from one house to another about 1 mile between the two. We called the owner the morning after our move at 8 AM to inform him of the loss. We were told to look again because he was sure that it was at our new home. It was not.
When we contacted Under One Roof for the second move, we had the owner come over and go through the home from where we were moving to see exactly what items would be moved. We wanted to make sure that he was going to be able to give us a realistic quote. He quoted 10 hours with 4 guys and 2 trips.
The day of the move, 3 guys showed up and the entire day they kept asking, «Does this go?» while pointing to objects. I kept telling them that EVERYTHING goes. Everything in every room and all of the items in the garage. Later in the day, the foreman told me that he was not told that the garage needed to move. I was perplexed because Tony the owner came and did the quote.
The move ended up taking about 4 more hours than what were quoted and 4 trips. At the end of a very long and stressful day, we were asked to pay a big difference. I explained that we were not happy about that because we were supposed to have 4 guys and the team seemed very disorganized throughout the day. We had plainly labeled all of the boxes with the names of the rooms in which they should be placed. They just put boxes in miscellaneous rooms.
After much discussion, the owner’s wife (who is apparently the person who wears the pants in the business) agreed to lower the price on the overall move. I never was able to speak to her though; all of the negotiation was done through the foreman.
When we realized that the sentimental antique was lost, it took several phone calls to convince them that it truly was missing. My assumption was that when the guys were loading the items into the truck late into the evening, it was set aside and someone came and picked it up when nobody was watching the truck. I told Tony this and he just said, «You don’t know.»
I have been trying to work with Tony since the item went missing. He essentially told me that I signed an agreement that states that they will only pay be $ 0.30 per pound. He informed me that I should have purchased additional insurance. Well, I was never offered additional insurance when I was given the original quote or on the day of the move. Also, I did not sign any contracts only the statement with the final amount at about 11 PM the night the move ended.
I should also mention that after the move was finished, I went back to our home and found that a HUGE piece of art was left along with the large ivory box with my wedding dress. Both items were so big, there is no reason the guys should have missed them. I am really glad that I went back over to our old home.
In dealing with Tony, it seems that his wife is really the person who is making all of the decisions but she has been avoiding me. I was also told that they had filed a claim with their insurance company but nobody has contacted me from the insurance company in the past 3 ½ months since the item was lost.
Lastly, the most disconcerting thing is that Tony has been extremely rude throughout the entire process. He keeps referring to the fact that he lowered the overall bill the evening of our move and he is clearly unhappy that we asked him to do that. He keeps connecting the bill with the lost item. He has offered to replace the antique with one that is between $ 250-​$ 300. The only fair resolution that I see is that he pay us $ 1,000 (which is on the lower end of the comparables) so that we can at least put that money in our boys’ college fund since I can no longer give any of them the piece of furniture from their great-​grandmother.
Unfortunately, Tony and his wife Michelle are not willing to do the right thing by us and I would like to make sure that nobody else has to deal with these unprofessional people.