Ultimate Exposure Tanning Centers

I would not recommend tanning here ever. When I went to cancel my membership at the end of the month, after waiting the agreed upon 4 months as a member, the woman at the desk told me all of the points I racked up would expire because as of the first of the month I would no longer be a member. I decided I would rather lose the minutes than pay another $ 50/​month for sub par beds. Come the first of the month I was charged the monthly rate. When I called to explain I had cancelled and would not be tanning this month and would therefore not pay (since I had just canceled) I received awful customer service and it was made clear it was my fault that I was misinformed. I requested to speak to a manager and was told there was nothing the manger could do I would not be refunded.
The worst customer service and the worst beds I have ever seen. Don’t get sucked into the 8 weeks free.

Similar to all of the previous posts, I would NEVER recommend this establishment to anyone. I have never experienced such awful customer service from the management. First, I was up-​sold 3 extra months of tanning, when I only needed a minimum of 2 months. The gentlemen was extremely unprofessional, distracting and did not explain the contract. He was talking about his relationship the entire time and even went into details about setting a couch on fire– how was I supposed to concentrate on the contract when a story like this is distracting me? I spoke to said gentlemen during the last month of my contract and asked if I could confirm that my package would be canceled at the end of the month and even asked if I needed to sign anything– knowing that a signature should be required. He said, «no, you are all set,» after making me wait 20 minutes to get an answer. I again asked if I needed to sign anything, while he was in the middle of telling another personal story to a customer, and he again replied with no. Side note– I only tanned 4 times throughout the entire 5 month package. I noticed on my bank statement that UE was still charging me! I called to complain and was told that a manager would get back to me. I have called 4 times over the last four weeks, have explained my situation over 4 times and STILL no response from a manager. I worked in customer service and would have been fired if this is how I treated my customers. I have absolutely no idea how this place is still in business. It is completely unacceptable for a customer to call over 4 times and still get no response back.
This place is HORRIBLE and I will continue to share this information to anyone asking.

Rude staff (I could talk at length just about this but I’ll leave you to find out yourselves if you dare go)
Inconvenient hours.
Crappy bulbs (went to another Ultimate location and tanned much better). Expensive.
This place is not run with any respect for doing business. It’s just a gross money machine.
After a month of going here, I walked into LA Tan and received real customer service, a cleaner environment and a better tan. Avoid Ultimate Exposure

This now has MyMyst so I’m a happy camper :)

While traveling I go to random tanning salons. I was staying in the area at a friend’s apartment before we headed off to Aruba. So of course, I didn’t want to let my base tan fade before that. I searched online for a nearby salon that had great options for an «old pro» like myself. I wanted as much UVA and as little UVB as possible. I really wanted something to boost my tan as much as possible before I laid out in the sun for a week.
I chose this salon because it was a short drive and because they had a bed that I was very intrigued by called Monster Bronzer. It was perfect because it only had 2% UVB rays.
It had been raining the entire time I was in town and it was raining when I got to the salon. Coming from sunny southern California, I hate the rain and it was starting to make me sad. Once I got into the bronzing bed, I felt better. The rain suddenly didn’t seem so horrible.
The girl at the front desk was very friendly and helpful. She seemed genuinely interested in my travels (I’m dong a month of different locations) so we chatted a bit. I was in no rush and it wasn’t busy because it was 11 a.m. on a Tuesday.
I didn’t buy lotion because luckily my friend had some so the whole session was only $ 17 or something like that. A great deal for such a great bed. My tan increased 1 shade or so and I left with a little UVA induced happiness.
My only real complaint was the lack of mirrors in the rooms. I have never been in a salon before where there wasn’t a mirror. They are good for putting yourself together afterward and for positioning the sticky eye protection things beforehand.
Oh yeah, and it was pretty cold in the room before the bed was turned on. I didn’t even need the fan because the bed was the only thing keeping my body warm.

DO NOT GO HERE!!! I used a Groupon for a spray tan last week and have been short of breath, wheezing, and coughing ever since. I had to go to the doctor today because of my symptoms and he said that spray tans contain a chemical ingredient called DHA that can induce asthma symptoms. I have never had asthma, but since my experience last week, I have had to get an inhaler. I will be filing a formal complaint with Ultimate Exposure soon. Beware!!!

Horrible customer service. I tried this place using their «tan free for a week» new member discount. The fist time I went the bed wouldn’t turn on so after 10 minutes of confusion, they finally switched me to another bed. Then I specifically asked them when my «free week of tanning» would be over and they told me next Friday. So the following Friday I go in to tan. and they say it ended yesterday — even though I was told it would end Friday not Thursday. They have poor customer service and seem to not know what they are doing or talking about. Will not tan here again!

Anthony was the best associate I have ever encountered at Ultimate Exposure. With all the changes, I thought to move to LA Tan however Anthony has made me want to stay. I have stayed away from this location because the sales people were rude and scary. I will be back:)

I am new to Chicago and needed a tanner close to my apartment. I went in looking for some information and the girl behind the desk was very friendly and knowledgeable. She informed me because I was a new customer I get a free 7day trial and informed me on what type of lotions would be best for my skin type. She knew her facts and everything about tanning, the facility was clean and nice– The only downside is there are no mirrors in the rooms– at least in the one I went into– I do like that they have a towel on the bed cause its nice to dry off w/​after tanning or use to cover your face.
I love this place and will go back!!!

In response to Sophie K. on 10÷10÷08, I no longer work for the company, but I was the manager at this location for almost 3 years and read your review shortly after it was posted and now that I no longer work for the company, I can finally respond to what you wrote.
First off, your sister used to work for the company as well and as such, you should clearly understand how the job works. That being said, I remember clearly when you came in and asked about lotion. I understand that you were upset at the price of the lotion, which is why we discussed other products after the initial suggestion. But please understand that the product I recommended (Black by Designer Skin) WAS an expensive lotion, however, at the time and still currently, that lotion remains to be the single best lotion we carry with the highest concentration of tanning accelerators out of any product we’ve ever carried. So it’s not that we were trying to just sell you the most expensive one because it wasn’t. At the time, the most expensive lotion retailed at $ 128.00. This lotion was about $ 30.00 less and I recommended it to you because it simply will get you the darkest color the fastest.
Please don’t take offense to this post, as it is not meant to sound like that. I just wanted to make sure you had our side of the story for you to make a fair judgement.
I valued my customers very highly and feel that the other reviews speak for themselves. In over 7 years with the company, it was NEVER my intention to price gouge my customers. My job was to give my customers the absolute best tan for their money, and I was simply acting to do such. I stand by my recommendation to you and will recommend that product to anybody who wants amazing color.

I’ve been to several tanning salons in the area, and this location is by far the best.
I’ve NEVER had to wait and ALWAYS been greeted with a smile. The staff is very friendly and the beds and rooms are very clean. The hours are convenient as well, although I wish they were open a bit later on Saturdays. The monthly plans work well and they gave me no problems when I had to suspend my account for a few months.
My ONLY complaint – and the only reason I dropped a star – is because they tend to pressure way too much to buy products. Trust me, I’ve actually worked at a tanning salon before and I realize that this is a part of their job (and something their supervisors push on them), but please don’t make me feel bad about myself for not wanting to buy your lotion. I’m fine, but thanks. (seriously, for the 6^th time, I’m fine!)

I can almost ALWAYS get int to tan there, whoo hoo. I also think the 2 people behind the desk are lovely. The girl is very nice and the guy is fabulous… we spent about 10 minutes the other day reading stones to figure out if my gym crush would talk to me, haha, since I was the only one in there. I also like that they will restart the clock if you have to go to the restroom, etc… and are really chill about that. Yay.

Excellent customer service at this location. Super friendly and very helpful for a first-​timer like myself.

Not being a fan of Ultimate Exposure customer service, it was great at this location. Both workers were friendly. Being my first time at this location, one of them actually escorted me back to the Instrabronze machine. In addition, I thought it was really cool that inside the Instabrozer, there is a switch so you can decide between «bronzed solution» or «clear solution.» Sometimes I just can’t decide until the last minute, feeling all spur of the moment. and spontaneous. I have a monthly membership cause this place is so cheap, but for the most part, this company’s customer service is terrible.

I’ve been to the Belmont location a few times. I honestly I have walked out unsatisfied. I went in last night to get tan again and I asked if I could get a new lotion and I didn’t want it to be very expensive and the first thing he offers me is 100 dollar lotion. I want to get tan not go broke. So I tried a sample package and I came out tan but with streaks. I have never had that happen to me before. I didn’t burn but I just don’t like being streaky and for some reason I’m so itchy now!
The other times I have went there I never really got tan like I did at the Clark and Wellington location. In the bed I was in last night, it looked like the plastic thing that is covering the lights was going to crash on top of me! I was so scared! There also wasn’t a garbage can in the room, which I know isn’t a big deal but it was just inconvenient.

I tanned at this location when I was preparing for a wedding. I was immediately suggested the tanning package which deducts from your credit card/​debit card. Also, they basically said that I had a crappy lotion and should buy their expensive one which stained my towels that summer. I felt conned by that point.
In general, the tanning and the beds were nice and as clean as they could get. I had the most trouble getting out of the debit card and contract long after I stopped tanning and going over there. They made it seem like cancelling your contract was giving up your firstborn. They eventually stopped taking money out of my account. Next time, I tan seriously I’ll do a small chunk instead of debiting it.

Though sometimes I am disappointed with some things here, I can speak very highly of this particular location.
I think I am very lucky that I usually get there around 5PM during the week because every time I get out of the bed there is a pretty substantial wait. If I am a little late, however, I do find that I get stuck behind quite a line of people. One issue that I have is that customers will contemplate buying lotions/​products/​etc. and essentially hold up the line, causing congestion. There are two registers (or at least two computers) at the counter, and maybe if they reserved one for products, and one for getting people signed in, or just open up both, it might make things a little better, even if there is still a wait. It is just annoying when you try to get in and get out and you’re delayed not by a wait, but by some indecisive lotion buyer.
On the flip side, I will say that they have a great staff. Every time I have gone in I see smiling faces. Though they do not know my name 100%, they still recognize and always say hi. They have been nothing but friendly.
I also enjoy the unlimited tanning special for 19.99 $ a month. You are able to have it charged to your credit card as well, and can put your account on hold for up to 9 months of the year. That’s great because I plan on being at the BEACH! this summer.