Ulta Cosmetics & Salon

The guy with the blond hair (I think his name is Dylan) helped me about two weeks ago with makeup. I needed a fast solution and some cover up and he really helped me out. He was a life saver and amazing with customer service. Thank you thank you for helping me that day! I also picked up what he recommended and used on me!

Such a clean and organized store! I am such a fan of Ulta that I won’t buy my hair, face, and makeup products anywhere else. The staff is attentive but not overwhelming like other makeup stores. They’re down to Earth and so sweet. I live a block away and am there all of the time. They always have great samples and free gifts with purchases. Love this place!

Great service and knowledgable associates. Unprompted, one helpful employee advised me against buying a clairsonic device that was not compatible with the Mia 2 that I already own. No high pressure sale people, I love that!

DO NOT GET YOUR HAIRCUT HERE!!! I REPEAT, DO NOT GET YOUR HAIRCUT HERE! I wish I could give –5 stars. I wish that was an option. The other weekend I went and got my haircut… I usually go to the aveda schools, so my standards aren’t crazy high. I had a friend who said if I needed someone for haircuts, this lady at ulta was great! Unfortunately, she was not available. Instead, I had a guy cut my hair, I don’t remember his hair, but he was a «master stylist» and usually his cuts were $ 53, but since I was quoted $ 37, that’s the price I would get… But he definitely made me very aware his price is usually $ 53. Well, my haircut isn’t difficult. I wanted a simple bob. I had about 4 different images explaining what I wanted. I had a picture of the exact line I wanted (slightly longer in the front since I curl my hair and it’s thin so it being longer in the front looks better) he told me I had a dominate jawline and a hard angle, right on my jaw, wouldn’t be flattering… I wasn’t asking for a hard line… Just a bob cut slightly above my shoulders, with a few texture layers, and longer in the front… Well, apparently he had issues listening, or needs glasses, but the front of my hair is SHORTER than the back. The cut isn’t anything that I asked for and I wish I could have my tip back. Once he was finished I didn’t look closely, paid, and left. I was scared to actually look at my haircut. I thought, maybe he styled it poorly and just pinned it back. The next day, when I tried to style it, I wanted to break down in tears. My hair looks so bad I can’t even curl it and wear it down. I have never had a worse haircut in my life and feel like I went to get a $ 10 haircut. Now, I have to wear my hair up until it grows out enough so I can get it fixed. I had students cutting my hair for over a year and NEVER did have this bad of haircut. Anyone who needs a haircut, Aveda is $ 15 and will do a hell of a lot better than ulta!

Rebecca is so amazing! Such a talented colorist. She helped me go red back in April, and I’ll never go to anyone else. :-) We’ve added peach highlights since then, and I’m just completely in love with my hair now. My sister-​in-​law & one of my friends now go to her, too, after seeing her results on me!

I took a risk going from black hair to a warm ombré with a stylist I have never worked with before. Tiffany is amazing! She has so much experience and there wasn’t a moment where I thought «oh god, what are you doing?». I was there for 3 ½ hours (due to a lot of hair processing) and she was so friendly the entire time. HIGHLY recommend!

I would truly like to say that the customer service here was spectacular. The individual who helped me was wonderful, I believe her name was Zubia. I would go back to this location just to have her help me again! Honestly, if you’re looking for great customer service ask for Zubia! I promise you will not be let down. I had never come across an employee who was so kind and welcoming. You can truly tell that she loves her job. If only I could have personally told her boss about the service I received! I was pleasantly surprised! To make things even better, she told me about a promotion that was going on and I was able to save money on my purchase by buying 2 and getting 1 free! She also ensured that I was aware of all the promotions the company is currently running. I will definitely be visiting again soon!

Love the options they have here! And the customer service is fantastic! They made me a believer.
My new favorite skincare line, Pacifica. Their Face wash and face lotion have definitely helped my face adjust after bad medicine reactions. Pacifica is vegan and cruelty free. Smells delicious and makes my skin happy! So glad ulta offers it, only place in the city that carries multiple Pacifica options.

This review is for the salon. Got my hair cut with a «master» stylist. Thinking is someone with a lot of experience. I have thick wavy hair which needs to be blown out extremely well or flat ironed, to make sure it’s even. My stylist, did an awful job drying my hair. I asked for a defined graduated bob and got a mushroom cut. I also couldn’t tell if it was even. I asked him to flat iron the hair and he told me that would cost extra. When I insisted that I couldn’t see the cut properly he told me I could go home and flatten it, and then I would have 7 days to come back. I did just that. It was completely uneven. I came back and he wasn’t there. Another woman offered to redo the cut. I asked her if she could just even out the side (dry). She told me she won’t cut it dry and would need to redo the whole thing. I said, that would be fine as long as she flattens it at the end so I can see it before I leave. Once again I was told that would be extra. This is the worst customer service I have ever had. Please see picture for the defined graduated bob…

So I got a haircut here recently by a woman named Dorothy. She is super sweet, funny, and a joy to be around. I felt comfortable with her as she walked me through my haircut. I must say she did an amazing job. She studied the photo of the A– Symmetrical bob cut that I wanted and was very thorough. She made it look better than the picture I had, giving my hair a nice bounce and some very pretty layers. I couldn’t have gone to a better person to cut my hair to be honest. Be sure to check her out!

BEST customer service every time I’m in! The employees are energetic and talkative. As a customer I can tell that they LOVE their jobs! Whenever I’ve asked a question they are able to either answer it right away themselves or able to get an answer right away from another employee using their electronic communications system that links all of them. Not much employee turnover either. I’m so glad for this location!

This review is for the salon at this Ulta location.
I’ve previously been to other Ulta salons, and I think they are a great value in Chicago. Now that I’ve been to Ally, I can’t even think of going to another salon.
No matter what I’ve asked for, I always leave with fabulous hair. Ally does such a great job, everyone thinks that my red hair is natural (and thinks that my old blonde hair is the fake color)! She also does a fantastic job styling it for whatever event, whether it is sleek for a summer wedding or a mass of curls for a holiday party. She’s also able to let me adjust my appointments to my hectic schedule (with job, I never know when I have free time!).
I’m sure the other stylists are great, but for me, it’s Ally or no one!

This is a review for the salon at Ulta. I got my haircut by Rebecca, and she was awesome! She was very friendly and handled my anxiety I get when I go to someone new for a haircut. I have long hair and I like to keep it that way. She was totally understanding and gave me a great cut. She added so much texture to my long hair with layers. And the blow dry was a lovely added bonus.

Worst Ulta in Chicago! I’m writing this as I am walking out because I simply cannot hold it in. I am a very patient person so I’ll give things a chance until you just screw up so many times and IN THE SAME WAYS. Living 500 feet from this location, I’d rather just take the red line downtown to that one.
The last few visits have been the same. You have only 2 beauty specialists on the floor and they are both doing full makeovers on people gabbing over God knows what while an indesicive new costumer with an obvious look of desperation on he face (ME) is walking around wasting her time. I’ve come in before with no one on the floor and literally have to track someone down. Like I did today.again. I came in looking for a simple wine matte lipstick. Not too hard right? Im a simple gal. So after searching and being disappointed because all of my picks were out, I finally find someone on the floor to suggest a product. Right off bat, I sensed an attitude. So she pulls a lipstick tester for a color that I loved ! Not even willing to assist me in cleaning or giving her opinion, she POINTS ME to the cleaners and mirrors and abruptly walks off.
Uhm.ok. Well turns out the color looked awesome and I’m so excited i finally find what I wanted. So I go back to get the packaged product and what do I find, THEY ARE ALL OUT. Way to Go lady. What a great suggestion. THANKS.
SO still being the patient, (now semi-​patient) lady that I am, I go grab a pair of lashes because I figure I just spent an hour here on a failed mission, I might as well walk out with something.
Head to the register, and ONCE AGAIN (same thing the day before), the line is wrapping around the store then you peak over and there are 4 registers with one person working them. DO YOU GUYS CARE ABOUT YOUR COSTUMERS AT ALL?
I am a platinum member and happen to have given this location A LOT of business. So fed up, I put down the lashes and walked out. I’d rather give my business to Walgreens beauty than this Ulta Beauty location.

Literally AMAZING. Rebecca was truly a blessing. I have had long hair for so long I mean years!!! I’d been contemplating a fun short cut for so long. I wanted the new katy perry cut but didnt know how short I should go.
Rebecca gave me a wonderful consultation. She really understood my hair and listened to what my problems had been with previous hair cuts. She asked me something that no other stylist had asked before with a picture. She said «what exactly do u like so much about this hair (in the pic).» I feel like once she had me thinking about that our convo became better directed and we were really on the same page. She gave me her feedback and showed me what I could do to get the cut I wanted but keep my hair low maintenance. Im a person who just showers and air dries and my hair will have nice waves so of course I didnt want some short choppy cut that would make me need to straighten it every morning.
I could not be happier I really could not. I love my hair. I was so nervous about cutting so much off and Im so happy with it. I really got lucky. Rebecca treated each part of my hair piece by piece. I have a lot of hair and its very thick. Hair stylists usually just cut off length and then go in and texture it. Then the back feels so heavy and the front all light. She literally cut the back of my hair a piece at a time. No wonder I was never able to get this look in the past. Past stylist never took their time or this much care when doing my hair.
This was my first time going into this Ulta and I literally will never go to anyone else as long as she is in Chicago.
I love my hair so much. She didnt just give me this Katy Perry cut I showed her on my phone. Rebecca gave me cute hair that works on me, that I can manage easily and that’s fun. That’s exactly what I wanted and for once I actually got that.

I went into Ulta today looking for Hot Rollers and Anti–
Aging Cosmetics.
Since I am 51 and have «Mature Skin» I do shop for anti-​aging
cosmetics/​moisturizers so I am pretty used to this!
Ulta has like a whole section of this stuff so glad to know it’s
not just me!
And. Ulta has many price levels for this youth serum stuff.
And.I try not to think about this as I am purchasing Olay
products at Ulta. Olay will have to do. For now!
Okay. so 2 weeks ago I had my hair majorly overhauled at
Elizabeth Arden’s Red Door Salon and my stylist Martin made my
hair look Bee U Ti Ful.:)
However. it does not look so great now because I find it hard
to keep up with the styling on a day to day basis.
So. the flip that Martin gave me has pretty much flopped and I
need to get the bounce/​curl back so I did purchase the hot
rollers today and. damn. they’d better work!
So. I want to give props to the 2 helpful people who helped
me with my dilemma today. Sandra and Crystal!
Thanks to the both of you. you were most kind and helpful.
I appreciated that!
So. Ulta is a pretty cool place to come for most all of your beauty needs
and it is visually very appealing. nice merchandising here.
I like Ulta.:)

I was here the other day with my boyfriend. It’s a bit difficult to discern which one are the employees because I couldn’t find a name tag on the particular associate.
They have a wide variety of items, which is typical of Ulta. However, I think it’s a bit deceiving to showcase a coupon in front of the customer at the counter and not think that they can just it.

Similar to Target, Ulta is classified as one of those stores that I enter with the intention of only buying one or two items yet leave with a bag full of goodies that I don’t really need.
This particular store has a great selection of beauty products, but service is hit or miss. I’ve been the only person in the store and had to beg to be helped whereas other times, a salesperson has gone above and beyond, helping me find the the perfect product and then providing me a ton of free samples.
At the end of the day, I return because of the great selection and coupons in the Sunday paper.

Great selection of all things beauty related. Think upmarket Sally’s. Think downmarket Sephora. Their big thing is having over 20 different nail polish brands and over 50 different hair shampoo lines. There’s also a little salon in the back, as well as a face application area where you can try different cosmetics and wash them off.
For us guys, there’s a men’s colognes section with typical department store quality brands. If you have a beard, they sell a lot of clippers and grooming supplies.
This store is in a great location with loads of free parking. Some extras in the same shopping strip: a decent Subway, a UPS store and a full service Kinkos.

As a part of growing up and becoming a bona fide adult, I decided settling on an experienced, professional hair stylist would become part of the protocol. Spending an arm and a leg for the snips wasn’t going to be part of the deal.
While perusing Ulta’s vast shampoo selection, I happened to pick up a cheat sheet of Ulta Salon’s services and realized I could get an über professional hair stylist, nache, the manager, for a mere $ 45, compared to the $ 90 I had been quoted at other salons.
Jennifer, the manager and now my stylist, was the breath of fresh air my hair desperately needed. Every movement she makes is calculated, sure, precise, and experienced. You have no idea how great that feels after a dozen hair cuts by newbies. I’m not discounting the newbies. Everyone must start somewhere, and I certainly did my part and provided a mane many a times to those learning hands, but I’m all grown up and need a grown stylist, and I think I deserve a Jennifer after many a new kid on the block.
To make the fee even sweeter, Ulta occassionaly sends out 20% off entire purchase coupons, and yep, they’re good on salon services. $ 36 for a knock-​out cut and fabulous conversation? I’ll take it.