U-Haul Moving & Storage of Westside

Just went today on this location with 10 min. late, no problem. I was having reservation for a cargo van to fit my two couches. All the procedure with paperwork last me like 15 min .On my way back I realize that my time will not be enough, so I call them to extend my time with 30 more min (for no cost).Like a customer for the first time I really was pleasant with the experience. Nice stuff, clean and pretty much new vehicles (my van was on 6 000 miles). For 23 miles it cost me 40 bucks for everything. Definitely I will use their services again.

Terrible place to rent a truck from. I made a confirmation with the 800 number from u haul. I was called back by «Luis» and he left a message stating the truck could be picked up at 2pm (as opposed to 8 am from my registration). I called back to confirm an 8 am pickup and they tell me that was the time and I could only have it for 4 hours (10 hours was the original time frame). On top of that the rate would still be the same! I cancelled with corporate and made a complaint. Took my business to Penske. They r more expensive but excellent customer service is worth the extra $.

If I can give negative stars I would I made reservations online got confirmation email and all a week in advance on the day of my move I go to pick up my truck the guy tells me your reservation has been moved to a farther location and changed from 9am to 4pm funny no one told me this I have moving guys waitn at my house no truck he tells me sorry nothing I can do go to that location and see what they can do after calling customer service they tell me next time reserve months in advance told me there gonna just send me a $ 50 check what a joke i called enterprise rented a truck no problems what so ever after 15 years coming to this location I will never use uhual again .p.s we try and support our neighborhood businesses but our nieghborhood businesses dont know how to run a bussiness so guess il spend my money else where.

This was my first experience with UHaul and I left feeling horribly disappointed.
I placed a reservation 4 days prior to my pickup from 3pm –10pm to work around a 6pm-​8pm move-​in window at my new apartment. I spoke to two representatives that confirmed the 3pm pickup. The morning of my pickup, I received a confirmation email stating a 4:30pm pickup time. I immediately contacted the UHaul location and was told that there was nothing they could do. It wasn’t the worst thing that could happen, but it definitely put some pressure on my schedule.
When I arrived at the UHaul location I was met with a line of about fifteen people. The representative notified us that their system was down and they couldn’t process any pickup without it. I waited in line for two hours before they were able to process it over the phone with another location. After calling another Uhaul in attempts to transfer my appointment, they informed me that it is entirely possible to process a pikcup wthout the system, but the staff here just didn’t know how to do it.
At this point I received my truck three and a half hours after my initial appointment, and two hours after the delayed one I settled for. I received a .40 cent discount on the mileage, but that ~$ 15 savings didn’t come close to making up for the lost time, stress, and the losing the $ 200 building move-​in fee that I will have to pay again.
I chose UHaul in the first place because of their reputation and great prices, but in the end it was a terrible and costly decision. I can only speak for this location, but after this experience I will not be using or recommending UHaul to anyone again.

This place is TERRIFYINGLY TERRIBLE. I dropped off a truck here back in June. They were hilariously understaffed, seemed confused about how to process it, then assured me my receipt would be emailed, because if i wanted to wait for it to print, it would «be awhile». Having already been there for 30 minutes just to turn in the keys to a truck, I left.
Foolish, foolish me.
A month later, I get an invoice from a DIFFERENT U-​Haul location claiming I’d had this truck for 28 days, and had put over 1,000 miles on it. Someone had just dropped it off at that location and left it running. Are you kidding me? Where the f*@& was this truck for the last month, and why am I being billed for it? This location refused to answer my calls when I called directly, citing that they were «too busy». I’m just lucky the second location was not nearly as shady and underhanded as this place.
BOTTOM LINE: Don’t rent a truck here, don’t drop a truck here. You will end up fighting with U-​Haul over insane, made up charges. And you won’t be able to get ahold of them. There are many other U-​Haul locations in Chicago. Use those.

I’ll give this place a 2 because the guy behind the counter wasn’t mean or anything, they were just crazy understaffed the day I went. Seemed like there was one guy at the counter, and then one guy outside. Luckily I beat the rush, but I still waited like 20 – 30 minutes to get to the counter. Other people gave the guy a hard time but he was just doing what he had to do. The guy outside was nice too, even backed up the truck for me and did a quick 360 visual of the truck. It’s a pretty straight forward process.

Super slow service. The line was so long, very few people working. I am in no rush to go back.

AVOID THIS PLACE AT ALL COSTS!!!
THE OWNER IS AN UNETHICAL PIECE OF SH*T.
I had a reservation for a car hauler for a rate of $ 311.00.
I showed up to pick up the unit, went through the whole deal… gave them my ID and credit card and was almost finished and ready to go.
The amount I was asked to sign for was for $ 622.00: double the confirmed rate!
I called Uhaul on the spot and the customer service department confirmed my price of $ 311.00.
It was at this point that I was informed that my reservation was cancelled and they did not have a car hauler for me to rent.
In other words for double the rate they had a rental but at the agreed rate they don’t.Sound shady to you???
Luis is the owner and he made no effort to be helpful and I have since found out that he was the one who cancelled my reservation.
I know that there are few places that offer the services that Uhaul does so as consumers we have few choices.
Just like the airlines they can screw you and you have no recourse.
Buyer beware!!!
And Luis if you can read: YOU SUCK!!! and ponytails are for putos!
I hope you choke on the next wad of cash you steal from someone.
I am glad we are leaving this sewer of a city. It is filled with savages.

I made a reservation on
and I was 30mins late to pick-​up my reserved van. The process for confirming my reservation was fairly quick and easy. The van I rented was pretty new with only 11,000 miles and ran very well. The handling was a little sketchy but as with most Uhauls, it was to be expected. I had a little problem with getting the gas gage to be right on the halfway point after putting $ 8 worth of gas. The location was extremely busy when I returned the truck so I had to waist extra gas idling and driving around the block an extra time trying to wait for the lane of traffic to be clear. Overall a decent experience, but just know what you are getting into before you go.

Just wanted readers to know that I have since reported this complaint to the Better Business Bureau and the Illinois Attorney Generals Office