LifeStorage of Hermosa

Great customer service, staff is very helpful and friendly. Storage lockers and halls are clean and well lit. Online service was easy and fast. Definitely recommend this place. I didn’t give 5 stars because a few times that I’ve gone to make a pmt in person they were on break and didn’t return within the time they post. I could’ve made easy payment online but I had cash and wasn’t able to pay online. I will start to use the online pay for future payments.

I’m pretty upset with this company. When I signed up for a storage space here, I specifically asked the gentleman to please sign me up for email notifications for everything from newsletters to notifications of when my payment was due. I received newsletters, notifications about sales they were having, etc. — never received any payment due notifications (because of my job, I explained to them that I’m really, really busy and sending emails will help me remember to pay them on time– I work from 8am– 6:30/7pm) When I did go to pick up the furniture I had stored there, I was told that my access code was deactivated because of non payment. When I explained to them that they were supposed to send me payment due notifications, I was given every excuse in the book. In order to get my items, I paid the past due amount and left. I then sent an email saying that I wanted to cancel my account-​no one every got back in touch with me even though I included my email address and phone number. Today, I receive an email saying that my account is past due. This is confusing and upsetting to me because 1) I contacted them and told them that I wanted to cancel my account, 2) because I was told conflicting things, first I was told, «we don’t send payment due notices via email» then today I receive a notice via email — either you send emails or you don’t!
The only reason I chose this space was because it was the closest to my house, but I will never make this mistake again!!!

So once I wrote the review I was happy that somebody from corporate reached out and tried to help resolve my issue. The gentlemen was extremely nice and apologetic which I appreciate.
I was also very shocked somebody reached out let’s me know my reviews are being acknowledge unlike most places.
He offered some great compensation in return for the damage to some of my valueables and I am very grateful that this place stands by customer service and really looks out for the costumer if there is an issue that can’t be fixed by immediate management.

Not only the place being so clean the customer service really blew me away, Tarrell and Jessica is very professional and who ever trained these two really know the ins and outs about renting storage. IF YOU’RE LOOKING FOR STORAGE IT’S A MUST THAT YOU STOP AT THIS LOCATION!