U-Haul – Chicago

2^nd time using these guys. Super fast, efficient service. Pre-​booked online for a cargo van from 9am –12pm on a Saturday for a few large items we had to schlep around town.
Pick up was fast and easy. Return was fast and easy, no hidden charges, no surprises.
No frills no hassle… What else could you ask for in renting a truck?

Plain and simple: don’t use them. I had absolutely 0 positive experiences. Read on if you like, but my review is pretty similar to all the other negative ones.
After dealing with a large incompetent staff, I decided
to cut ties with U-​Haul. I never had phone calls returned, I had notices sent to my house 1 day after my payment was late (which means it was mailed out before my actual due date), they called EMERGENCY number which is located 35+ miles away to get a payment. The emergency number is a backup in case of an emergency in unit. Every time they called, my mom gave them my cell number and they continued to call her.
They were extremely busy this morning and it took over 45 MINUTES to close my account and get a new pin (which of course didn’t work) to get into my unit. The girl handling my paperwork seemed like a new employee and she had to be assisted every step of the way. They had maybe 4 totally employee’s working and a line that was 12 people deep. While Jackie was helpful over the phone, I did not find her helpful in the store. My movers showed up to get my stuff out and she said the computer wasn’t working and gave me an weak apolofy which was very rehearsed.
After the pin didn’t work to get in (there are seriously at least 3 keypads to get into your unit. 1 outside the garage, inside the garage, and in the elevator.) What Jackie neglected to tell me was that I had to use the outside one first. My movers were wonderful and patient (University Movers out of McHenry: highly recommended). I’m so ecstatic I cut ties with them due to their ridiculous rates ($ 15 cheaper unit at Storage Mart for a bigger size).

I have used the storage facility and truck rental from this U-​Haul location. Staff have been very pleasant, and very helpful. Staff members have approached me in the storage facility and at equipment return to see if they could help me in some way. Great customer service.

I used the U-​box service from this location while relocating to California. What a nightmare!
I spent days, hours on the phone with U-​Haul customer service because of the horrible service provided by this location. I can write pages of everything that went wrong, but I will summarize it in a few words: unprofessional, unknowledgeable staff, extremely poor communication, and aggressive manager. Not to mention the overall nerves and frustration that I had to go through.
The only good thing about using this location is that my container arrived in perfect condition, with no damage whatsoever.
If you can avoid this place, please do it! You won’t regret it!

I rented a Uhaul trailer in Minneapolis and moved all of my belongings in to this facility a couple of months ago. My only reason for selecting this facility was that it was close to where I was going to be looking for an apartment to eventually move. After selecting this location, I saw a number of pretty bad reviews. I was a little nervous (as the moving process can be stressful enough on its own), but figured I would take my chances based on the convenience of the location. What a great decision it was!
The complexities of my move are too extensive to list, but I was coordinating with an out of town roommate and transferring belongings from a previous unit to a new larger unit. I worked with Jackie and she went ABOVE AND BEYOND what I would expect any employee to do. She personally made sure I had the smoothest transition and access to my new storage unit. It was much easier than I could have possibly imagined.
My experience with this facility is pretty extensive. I returned a one-​way trailer rental to them after I put my belongings in storage. I then rented a unit for 2 months. Then I rented a 10 foot moving truck for a one day local rental. Every step along the way was extraordinarily pleasant. The loading/​unloading bays are very well designed and the elevators are enormous. Though if I were to say one thing stood out, it would be the customer service. Jackie and the rest of her team were absolutely amazing.
I’m not quite sure why there are bad reviews on this place. Maybe they have recently stepped up their game to win back some customer loyalty and good reviews. In any case, I can say that they are now doing a heck of a job going above and beyond to make the moving and storage process as pleasant as anyone could possibly imagine.
Highly recommended!

I had a great experience working with this location. I live closer to a different location, and asked about renting a truck on a Friday evening and returning it on Saturday afternoon. When other locations said absolutely not, Uhaul of Logan Square didn’t hesitate to help me make my reservation, and quickly assured me that my request would be easily met.
The customer service was excellent, and everyone was both helpful and friendly. While moving is not the most enjoyable experience, I found working with Uhaul of Logan Square to be easy, quick, simple, and overall very positive. From the first person I spoke to on the phone until the man who helped me return the truck, I found everyone to be professional and courteous.

I should have listened to the reviews!!! Zero customer service, LIES, zero dependability, no attempt to fix the problem!
My boyfriend reserved a uhaul truck from this location from 10 am this coming Saturday to Sunday afternoon. Everything was verbally agreed to and good to go. Then, we keep getting emails saying our pick-​up time is 1:30 and it has to be returned 7 pm THE SAME DAY.
NOT EVEN CLOSE TO WHAT WAS PROMISED TO US ON THE PHONE.
I tried to change the pickup time to 10 am, at least, online, and everything seemed to look good. Get another email that says 1:30 pm. Call. On hold for 20 minutes only to talk to someone who refuses to help me in any way. Moving is awful no matter how you slice it. But this uhaul experience is only making it worse and I haven’t even started yet!

I really wish I could give this place zero stars. Zero for customer service, zero for dependability, zero for communication, zero for equipment. Literally everything was absolutely awful.
One month ago, we had reserved a U-​box for a move to California. The box was to be delivered tomorrow, Saturday. Wednesday we called to confirm the date the U-​box was to be delivered. Today, Friday, with plans to be out of our current apartment and beginning our move this coming Sunday, we got a phone call stating that the box could not be delivered tomorrow. What??? So after calling this place four times today and not even being able to talk to a manager, we decided to drive to the uhaul facility and figure this out in person. We arrived around 3pm. We were the only customers in the store at the time. There were six employees just sitting around. We had to ask a couple of them for help before finally getting some assistance.
After spending almost twenty minutes explaining our situation, we were told to talk to the manager, Christina. We asked where the manager was. (Why this employee could not get the manager herself, I do not know). This employee said «oh, there is the manager now» right as the manager was walking out the door, leaving for the day. So while we stood there, about fifteen feet away, the manager LEFT THE BUILDING without helping us. I cannot get over that.
We spent the next TWO HOURS waiting, under false hope from the same employee, who was also the only employee at the front desk at this time, that our box would be brought to our car so we could take it ourselves today. Never even got close to getting it.
After a demeaning 2.5 hours at this place, we left and said we would be back tomorrow and it needs to be ready to go. Every minute I have to spend there is time completely wasted.
If you can avoid this place at any cost, please do. It is really not worth it. Take your business to another moving company, one where competent people are employed.

Worst experience ever. I made a reservation & when I went to go pick up the truck it was rented out.

Never go to this place! They put additional lock on my storage unit, (unit set for automatic payments, so was payed off).
–few hours they was trying figured out, and after when they did .
The «mANEGER», he just don’t give damn!!!
More then 3 hours waiting.

DO NOT get a U-​Box from this location. I had an awful experience here. The staff are completely incompetent, have absentee management, and the whole organization has zero customer service. If I could give zero stars, I would. I think it’s indicative that during my time in the store, multiple employees complained about how much they hated their manager, and were angry about being understaffed.
I used the U-​Box service to move a few rooms of items cross-​country to my new apartment. Summary of my experience:
— Waited for an hour in phone menus just to schedule the move
— Upon arriving at the location (and waiting in line for about 45 minutes), I was mis-​quoted. I found this out later, when they charged me more than I expected
— Employees forgot to ship the U-​Box, so it did not arrive at all
— I had to call twice to get them to ship the U-​Box. They gave me a new arrival date.
— The box finally arrived ~2 weeks after the estimated arrival date
— The manager would not return my calls or speak to me, so I tried to get ahold of corporate customer service. This was a multi-​hour affair (involving emails AND calls).
— Finally, U-​Haul offered me a store credit. STORE CREDIT? LOL what? I just moved across the country.
— After more wrangling with customer service, I was finally summarily refunded a small percentage of the original price. I gave up.
This company clearly doesn’t care about you. It will be years before I’d ever consider using a U-​Box again.

I’ve been there at least a half dozen times picking up packing supplies in the last week or two and all the staff have been helpful and courteous. It’s not a fast food joint, so one has to wait one’s turn, but they are patient, and it helps if you are patient too.

I wish I could give them zero stars for their terrible customer service.
I rented a 20′ truck to move from Chicago to Columbus. A week before my move, I confirmed I had a 20′ truck since all of my stuff wouldn’t have fit in anything smaller.
The night before my move, they discreetly changed the order online to a 14′ truck without notifying me. After spending hours on the phone that night and the morning of my move, they said «they would just give me the only 20′ truck they had that was already reserved for a church group.» Since I didn’t have any other choice, I took it but not without guilty feelings. I hated the thought that someone else’s order was going to be screwed up all because Uhaul can’t do their job right.
For months after my move, I tried to call customer service to talk about what happened with my move. Never heard back from anyone…
I will never rent from Uhaul again. I would rather pay more money but get a more professional and reliable company and I have assured all my friends and family to do the same. I hope this place goes out of business since it seems like other people have shared similar painful experiences here.
DO NOT RENT FROM ANY UHAUL IN CHICAGO… or anywhere for that matter!!!

U-​Haul Experience
08÷08÷13
* Went into a U-​Haul Location (4100 W Fullerton Ave
Chicago, IL 60 639 Phone number (773) 862‑2596)
Spoke with General Manager (Name)
Reservation #21 410 743
Location did not have the trailer, offered to upgrade me. I reserved a motorcycle hauler and there is no upgrade for this. They only have one and other utility flat trailers. I was not willing to take a trailer without the wheel chuck. Manager came out to speak with me as I asked for the $ 50 U-​Haul guarantee. Manager came out with a cigarette in his mouth. Before asking me what happened and what was wrong he aggressively stated «we reserve the right to upgrade you and are not going to honor the guarantee» as I started talking about what I was upset about he told me (not asked) to stop talking so he could defend his first argument. I asked him to put out his cigarette because it was inappropriate he stated «I’m not blowing it in your face am I?» The manager not once apologized and said it was not his problem the website stated the trailer was available and now it is not. I felt like a victim and that I did something wrong. I have NEVER been treated so poorly at a location with a complaint and it seems like they believe they are better than then the customer and wanted to do nothing with resolving the issue.
I reported this to customer service.
1. I said I wanted to file a complaint they hung up
2. Second person I talked to was nice and filed it
At this point I was waiting for a manager to call me back before booking the truck and trailer for my move the following week. I was promised 48 hour turn around for the call.
08÷12÷13
Called to check on status of complaint
1. After giving individual the reservation # they hung up
2. Second call they hung up again oddly right after I gave them the reservation #
3. 3^rd call she stayed on the phone and when I told her a $ 50 credit wouldn’t resolve the issue at this point she transferred me to another automated system with no warning.
I have yet to get any resolution and have spent countless time and effort to be treated like a valued customer of a business as large as this one. I will not stop pursuing the way I was treat till something is done and I feel like U-​Haul will not treat another patron this way.

Used U-​box to move from Chicago. The process worked well. Loaded at the location, a week later my boxes arrived in my new location.
Joe & Bernie at this location were great! Very helpful. Would use again.
Pack well. Pack Smart. Lock it up. And they will do the rest.

My complain is going all the way to corporate whether they care or not. This is ABSOLUTELY THE WORST place to get a ubox from. Yes they are more affordable and if we could we would choose another service. However, you do not confirm a reservation and then not come through.
My husband made the reservation for two u-​boxes (pods) and we called three places to make sure they would be there today at 10 am. They also called us to tell us they would be there waiting for us. Of course, he gets there today at 945am to get them for out 10 am appointment and we are told that uhaul took the u-​boxes and they are not available. THIS IS RIDICULUOUS! We are moving to california the state not the street– and they are offering us storage! Really, what am I going to do with my bed stored in Chicago while I sleep on the floor in California? IS the storage free? NO!
DO NOT USE UHAUL WHATEVER YOU DO ! Look online for other options, they will screw you over. We are leaving town tomorrow and who knows what is going to happen with all our stuff.

I moved to Chicago (from Michigan) and cannot say enough good things about this UHaul Rental and Storage Facility! The guys who helped me the day I arrived in town (Josh and Carlos) were incredibly professional and extremely kind! I decided to return and rent a storage unit from this location (even though it’s a bit far from where I’m temporarily staying) because they were such great representatives.
When I went back to rent the unit and another truck, Angela and Irene were absolutely amazing! They were knowledgable and extremely kind and helpful.
Today I moved my things into the unit, and everyone, from Jackie at the desk to Roberto (who backed my truck into the bay for me) to Carlos (again!), was so friendly and kind.
This will be the only place I’ll rent a UHaul truck in this city! If all businesses were run by people like the folks at the Logan Square UHaul facility, customers everywhere would be thrilled!
Thanks a million for making my move so much easier and less stressful!

I just wrote a review to Uhauls survey thing, wish I saved it so I could copy and paste it. Here is the TL: DR — thought it’d be terrible after reading reviews, went in and had to delay my rental and the woman helped me with no issues. Pickup was on time, return was no issue, no funny business, I was very satisfied surprisingly!

This is about renting a storage locker…
Be warned… on the very next day after your due date, they’ll start phoning you and harassing you for the money. Yeah, we should all pay our bills on time, but look, this is one you can pay online, and anybody can put it on their calendar and then not get to it until the next day. (And it’s not like they don’t have all your stuff!) Does that deserve collection-​agency style calls? Especially when you’ve had a spotless record, paying two and three months in advance? What a way to treat a good customer!
Well, guess what… my payment wasn’t even late! It had been mailed ON TIME to arrive on or before the due date. Turned out the due date happened to be on a Monday when there was no mail service – MLK Day. They didn’t even wait to open their mail the next day after the holiday, they just started calling people to harass them because their payment was a few HOURS late (they didn’t even wait 24 hours!). Mind you, we’re talking PHONE-​call harassment, not an email reminder! Unbelievable!
It gets worse. Say you’re out of town and you’ll be several days late. This happened to me once, the ONLY time my payment was even one day late. And mind you, my habit was to pay three months in advance. You’d think they’d be grateful. Well, I knew they wouldn’t just sell my stuff like on that reality show… So I waited to get back, willing to pay the hefty $ 10 late fee for the several days late. But alas, they had already phoned the people listed as my emergency contacts – just like a collection agency! Yep, that quickly! If you think that’s good business, and how you want to be treated, then go ahead, do business with this outfit. After all, I’m giving them a star for being drive-​up convenient.
I believe they acted illegally, because the contract asks for name of people in case of EMERGENCY such as a FIRE or FLOOD only. It says nothing about them being subjected to collection-​agency tactics for a bill that’s barely late after being paid three months in advance. Harassing my friends like that for such a minuscule «crime» is unforgivable.
I realize these annoyances are small compared to some of the consumer horrors out there. But think what a better world we’d live in, if we stopped putting up with these kinds of indignities and disrespect from outfits that take our MONEY promising to provide a SERVICE and then don’t provide it cheerfully and respectfully. I’m just doing my part toward that goal.

I had rented and reserved a uhaul online with no money down this past Wednesday. My «crew» and I arrived at Uhaul 45 minutes late (after notifying them via phone) to pick up our 17″ vehicle. There were no problems, and we experienced some of the most organized and professional service… ever.
Our truck was the size we wanted, everything was ready to go. Payment was quick and painless and they only added an additional 23 $ fee for security purposes (which we received back once we were done). We originally rented the uhaul for 6 hours, but we used it for 8 with no additional costs. The staff was friendly, knowledgeable, polite, professional, prompt, and well-​mannered. My group and I were so shocked how smoothly the entire process went through without any mash-​ups.
If I ever move again within the city limits of Chicago, I will most definitely be returning to this location for their superb assistance.
Also, they even gave my mother a Uhaul truck plastic piggy bank… just for funsies.

Hey! I used this place ON the first of the month! So, the cranky FTR’er can read ‘em and weep! Yes, they are super busy! I called, left my name and number and they never called back. So I stopped in and made my reservation for the next day (psst– the First of the month). I was a bit surprised at the price quote of $ 90, which included their estimated mileage, what happend to the $ 19.95 you see plastered on all of their trucks from here to Boise?
Speaking of which, I don’t even remember the cool picture on my truck or what State it depicted, I like that about U-​Haul but I was too busy playing Marvin the Mover to much mind. I didn’t wait a lick on the first of the month picking up my ten foot truck. I guess it’s because I was there at 7am like the guy said I should be. Early bird gets the worm! No line, no waiting FTR! I parked my car in the way back of their huge lot and left it there all day– convenient!
When I got in the truck my seat belt was not working. Okay, I want to be in compliance and not get a ticket if I don’t have to. The guy who put me in the truck looked at me like I was a ninny and told me to buckle up in the passenger’s side and that it would be too long to get me a new truck. So I bit the bullet, refused to be a ninny, and drove off. Only that the constant bing bing bing of the warning signal everytime I moved the truck got to be really annoying! I think it’s against the Geneva Convention or something because I was about to give up all my secrets just for it to stop binging!
My return was to be at 2p.m. and with my roommate’s furniture and move added to the bill, we just weren’t going to cut it. So I made a pre-​emptive call and asked for two more hours. They were adamant I get it back by 3:45pm or be charged $ 50, fair enough. So we kicked some tail on my roommate’s move and I put the pedal to the metal. Have you ever driven a truck? It’s hard to drive them in the City! Ease up for truck drivers, yo! They can barely see you and it takes a lot to move that thing!
We got a ten footer for two people. Be forewarned, a 16 foot is more apropos for two people with average possessions. We had to make a trip and a half with the ten footer.
Many happy returns! Okay, so I got the truck at the drop off point right at 3:45pm, told the guy the brakes were a bit weak, and again about the belt because it was a different guy. A really nice guy with glasses and tattoos (if his bosses are reading). I went in to pay and Mike at the counter was super busy, it being the First of the Month, you know more people move on the first because that’s when leases start and all. Mike was taking phone calls, dealing with a girl that wanted to know how much stuff fit into each box size; meanwhile he sees the line is growing. Well, he was a total pro, making Ms. Box Buyer feel well-​taken care of while handling us at the same time. She also had to move her car and after she did, a guy from the outside walkie talkied in to Mike to thank her. He did thank her. The PM shift is really nice that way!
There was not a word about me being a hair late when I got up to the desk. And my bill turned out to be $ 63, plus $ 11 in gas. Not bad for the first of the month! And not bad work by the U-​Haul employees, who handled everything with professionalism and service!