Two Men and a Truck

Got to say-​could not be more pleased with Two Men and a Truck! From quote, and follow up, to early arrival from my team-​what could have been stressful was a breeze.
Fidel Flores and Bobby Gilmore were amazing and strong as Hercules! I only had a couple things to move-​but they were the heaviest I can imagine and they did 3+ flights of stairs with care, smiles and laughter. I enjoyed talking with these guys while we did paperwork, and they couldn’t have been nicer about how heavy this darn rug was ;)
They did the job in exactly the time quoted, so thanks, too, to Christina D for knowing just what it would take.
Use Two Men and A Truck and ask for Bobby and Fidel! I know I will when I need to move anything again (just never another ridiculously heavy rug, I promise)!!

I had a very good experience with Two Men and a Truck. The call center has issues (more on that later), but the guys who came out were super polite, super friendly, and super efficient. I didn’t ask them to pack anything, but they got all the stuff I asked them to take and got it all loaded, transported, and unloaded in under three hours. They charged the amount of the estimate and it was worth every penny! I would definitely use Two Men and a Truck again!
Deducted a star because the call center put me on hold abruptly and didn’t pick back up. But after I called back I was taken care of.

Moved from Chicago to Milwaukee. Move completed in one day.
Adam Sietsema & Troy Durgan made a stressful move an enjoyable experience. They lifted and maneuvered large, heavy objects like they were nothing. They protected our items like they were their own belongings. They even had great attitudes all day, which helped my spouse and I maintain a good attitude when we were exhausted (despite that we weren’t doing the heavy lifting). I can’t imagine how tired the two men were (the truck too!), but they were still smiling, being extremely polite, and cracking jokes. (They were even professional by waiting to joke until I cracked one.) Hiring 2M&AT and spending the day with Troy & Adam was like having friends help me move, but friends who do really outstanding work.
The office staff was also very polite, responding to our concerns at a moment’s notice, and following up to make sure we understood everything and were completely satisfied. Anna Hoel made us comfortable selecting this company, and we never regretted it!

May 2015. We had a moving time that was confirmed — I called twice to confirm. They were a no call no show all day long. We got a call at 930 at night that they would be on their way as they had a big move prior to ours. The worst moving experience ever.
Sept 2015. We called to Price moving some big furniture from A to B. 3 beds and a table. Probably 1 – 1.5 hours worth of work. They charge a minimum of 3 hours at $ 160/​hour. Ludicrous.
We will never call again and they don’t deserve anyone’s business.

I do not recommend Two Men & a Truck to anyone. Despite its advertising («movers who care») and pretty white boxes with its logo, this moving company is not one that I would hire again. It is quite difficult to get into contact with the office after the initial phone call where the customer representative talks about prices. Post initial-​call, I remember I e-​mailed twice to my customer representative and never received a response. To give the benefit of the doubt, my representative left a voicemail on my phone confirming the move. This was after I had called him and left a voicemail asking him to confirm the day before the actual move.
The movers were not great. They are very inefficient in terms of packing my belongings and transporting the boxes from apt A to apt B. They are not moving any furniture, just my belongings. I have seen movers who pack and transport heavy furniture AND belongings more efficiently than Two Men and a Truck movers moving just my belongings. The slow speed that they move at is not even justified. It is not like they are taking more care in packing my belongings or double-​checking that everything is packed (in fact, they forgot to pack my stuff in the bathroom until they were reminded!) What annoyed me the most was that they wasted around thirty minutes «trying» to park the truck at the un/​loading dock of apt B. I even gave them specific instructions and stood at the un/​loading dock but they passed right by me in their truck! Mind you, I am paying by the hour at this point, not by the number of boxes I have used. The clock is ticking and these movers do not care. I called them several times on their cell to ask where they are or why they passed the un/​loading dock despite the fact I was standing there, waving my arms. They do not answer my calls. Now, there is one person driving, and one person in the passenger seat — Certainly, the person in the passenger seat could have answered the phone.
This review only describes some of the negatives I experienced. I did not have high expectations to begin with but I expected efficiency and some know-​how. I would not use Two Men and a Truck again nor do I recommend it to anyone. It is too pricey for the mediocre services they offer. I should add that it seems like the quoted price for the move only included the price of the estimated boxes I would use. Do not be misled by the quoted price. To my understanding, it does not include the price of loading the boxes at location A, moving from location A to location B, and unloading at location B. I do not want anyone else to be flabbergasted by the total cost of the move by the end of the day. Because when I got the quoted price after talking with a customer representative, I thought it was the quoted price of the whole move.

They were late and drove to the wrong address for our new apartment, and we had to pay extra for the extra time it took them ugh. They lost the cords to our tvs and we are still missing a box of winter clothes and our kitchen supplies. The guys were professional and polite, but we paid a lot for a less than pleasurable move, and another couple hundred dollars to replace the items that we needed in the kitchen and the cords we were supposed to reimbursed for, and wasn’t…yet.

Sadly, like other reviewers I also decided I would let the marketing and aggressive advertisement campaign of this company inspire confidence in their services. Nobody likes moving. It is expensive, exhausting and if it goes even slightly sideways, it is so easy to get frustrated.
First things first, I was pleased with the movers that handled my actual move. Good guys, down to earth, friendly and they worked hard and tried to move fast. My problem with this company was on the administrative end. Yes, they are expensive. But they do quote you upfront. It is just higher than most. I figured if the move was going to be done correctly, I would be willing to pay a bit extra. Unfortunately I noticed the person who booked my job got my move-​to address wrong. No big deal, mistakes happen. I emailed them back ahead of the move with the correct address. I received confirmation that the update was processed… only it wasn’t. Day of the move, the guys drove to the incorrect location. For a company that bills you on travel time, these mistakes are not good.
Once the movers did arrive for load-​in, they worked as fast as they could to get me finished. But when completed and attempting to charge the card I had put down in advance — I was informed it was declined. Not possible, I thought. We double checked the numbers and details — and the movers called the office and asked to run it again. Still declined, they said. So I called my bank. Received word that no, NOTHING was hitting my card, and that funds were absolutely verified. The card couldn’t be declining. Then movers told me that there was some sort of issue that morning in the office with card payments? I could hear the office on the other end of the phone when the movers were talking to them: Disinterested and curt, despite evidently not having payment processing working right. So what does that mean to the customers? If we can’t issue honest payment on cards we are told we need to provide in advance — where does that leave us?
I was given ZERO information and offered NO options. I just had a confused pair of movers standing in front of me. So I had to ask the movers to drive me to an ATM and withdraw the funds in cash. No record of the cash transaction, no explanation from the office as to why they couldn’t process payment. I had access to enough cash — but who wants to be forking over hundreds of dollars to strangers — literally on the side of the street (with zero record that any payment was issued and received)? This company advertised a totally different experience. I may as well have just used Craigslist because that is EXACTLY what the entire operation felt like. I would never recommend using this service if you want to feel confident and secure while paying higher rates than other moving companies out there. Lesson learned.

Amazed with the negativity. Worked with them twice, including this past weekend, and they were prompt, respectful and very efficient. Would recommend to anyone. Thank you Higgins, Durgan, Rudaitis and Sietsema for the service.

Unfortunately I have to rate Two Men and a Truck, the franchise at fulton street, only one star based on the service that I received.
I started my search for a moving company by calling for four quotes from four companies. I wrote down my notes on each quote and Two Men and a Truck was slightly more than the others but a recognizable name so I went with them anyways. My mistake was that I did not make them put the quote in writing.
Although I provided my credit card to them over the phone when making the reservation, in the middle of the move one of the movers asked me to write down my credit card number on a piece of paper for him so that he could run it. I told him that I had already provided my card over the phone and this made me feel uncomfortable, and we compromised on calling in after the move was completed.
When the move was completed, the rates I was quoted were nowhere to be found and the cost was 2x the quoted amount! They did not have anyone I could talk to although it was 4pm on a weekday, and said they would call me tomorrow to clear everything up and ask for my credit card number then.
They never called. I called the next day and for each following day each week and left a voicemail each time but I never received a call back. One week later I checked my credit card statement and found that they had already charged my card for the erroneous amount (without any signature from me).
This is a very shady practice and I thought I should Unilocal about it right away during moving season so that others are not taken advantage of.

PLEASE READ THIS IF YOU ARE CONSIDERING USING THIS COMPANY!!!
I have never given a review on Unilocal before, but was extremely compelled following this experience. I wish I could give 0 stars, because Two Men and a Truck never even actually completed the move we hired them to do.
We were given a window from 12−2pm for our movers to arrive, yet no one had arrived or even contacted us by 2pm. When we got in contact with someone a little bit after 2pm, we were told they’d be here in 35 – 40 minutes.
Meanwhile, because we were only able to reserve the elevators in our new building until 5pm, we ended up moving everything except our larger furniture items to the loading dock of our current building.
Finally, at 3:30pm, when still no one had arrived OR contacted us to give an update, we demanded to speak to the «logistics manager.» He informed us that the move from the AM was still not finished, and therefore the new estimated window was 5−7pm. Our new building was not able to allow us to move in past 5pm due to condo association regulations, so we had to move all of our items back into our old apartment.
Not to mention, the time taken off from work, boarding our dog, and paying extra rent in our new apartment to make this move happen on the date it was scheduled.
Upon explaining all of this to the logistics manager, he informed us that we could reschedule our move via the typical channels (i.e., start from the beginning), and would be provided a discount on the move via waiving the cost of travel between locations. Again, does not at all account for our own time/​money lost, as a result of their errors.
I cannot explain the level of frustration my husband and I experienced, when we were clearly hoping to make the moving process more efficient. It would also seem that Two Men and a Truck are not, in fact, «movers who care.»

Bottom lines: How many movers does it take to ruin your move? Two men and a truck!
I’ve used these movers several times out of the many moves I have done. I had one successful move with them, the others were poor. There always seemed to be an issue with these dumb dumbs.
On one occasion they showed up an hour and a half late, and only after I called. They didn’t have movers for me and had to call in these three college aged kids to do my move. Needles to say they were just learning. They forgot my rugs, a clothes bag, broomstick, clothes in the closet, and other items and drove off. I had to put all that stuff in my car.
On two moves they did not bring a wrench to break down and set up my bed, even though I specifically asked over the phone.
On another occasion they charged me $ 65 for a wardrobe box without telling me.
Most recently, I asked them for a quote as part of 5 movers I requested quotes from for a move. They quoted me $ 3600 for a 1 bedroom apartment. When I kindly informed them I had other movers doing it for less, they said they could do a $ 1900 price. My other 4 movers quoted me $ 800-​$ 900 for the move.

We recently had a short notice move and chose Two Men and a Truck based on a recommendation from our HOA. David and Troy were prompt, friendly and incredibly helpful… and we had a TON of stuff! Everything arrived in a timely fashion with zero damage! We’ll definitely use them again!

Utterly amazed at the service I got from these guys. The office was quick in responding and the movers themselves were incredibly nice and professional. Extremely quick but without taking any liberties with my things, and they even came in cheaper than the initial price estimate. I would absolutely use them again and recommend them to anyone.

I share a lot of the concerns that I saw from other reviewers with this company. Moving is something most of us do not do often, so I rely on these types of reviews when I’m looking to pick a company. That said, I wanted to add my two cents to the mix.
I was very disappointed with round one of my move. I say round one because I called to reserve a few weeks before my move and was given an 11 – 1 arrival window — I had to arrange for this window with the highrise I was moving in to. Upon getting my pdf confirmation (two days before the move), that arrival window was changed to 8 – 9, without notice. I couldn’t move into my highrise until 1, so I had to try and arrange an alternate time with dispatch. It didn’t work out that day because no other trucks were available. I was also told that the only reason I was not charged for the rescheduled move was because I was rescheduling with them. The lack of moving on the day I originally planned wasn’t my fault. I should have at least received an apology (which never came, by the way). Had I not been in a bind, I would have cancelled and gone with another company. But since there were only 4 days in between my original move and the new move, I didn’t have enough time to find another company.
The saving grace: the movers were extremely nice, professional and helpful. The scheduling, however, was a nightmare. I had to write the company headquarters to get someone to even entertain a refund. What I got was something very, very nominal considering the price tag of the move.
I will pick another company in the future.

These guys don’t even deserve a star. Don’t be fooled by the people who quote you and set up your move. It doesn’t get better, only worse. The manager, Jared, told me today that the 2 hour windows given are just an estimate. All in all I was delayed over 6 hours moved in 2 my new building @ 11:30 pm instead of 2:30 pm. They over book and under deliver then argue with you about refunding any of your money. No responsibility for the quality of their work or for showimg up. **if you move at months end be prepared, you’ve been warned!

I just had a great experience with Two Men and a Truck! From customer service of Anna getting back to me quickly and answering my questions to the two guys. David and Troy, who were AWESOME. They got my job done in less time than was quoted, fast and yet careful and simply nice guys!
I’ve seen some reviews about Two Men that didn’t have the same experience I did. Ask for David and Troy as they are that good. I felt completely comfortable with their work from start to finish and will recommend them.

I used Two Men and a truck last weekend and thought their service was average. I live in a studio apartment and was making two stops with drop offs.
The guys that came we extremely nice and had good attitudes but were overall really slow. The first portion of the packing took the longest — my studio apartment took them 3.5 hours to load onto their truck and then another 2 hours to make the required drops. Started at 1:45 ended at 7:45pm.
Because it took them so long, they were not able to setup my bed frame which they disassembled at the first destination. For those of us with IKEA furniture we know how frustrating this can be. Additionally there were a few items that were damaged once everything was said and done.
While there were definitely a few hiccups in the process it was nothing that a moving team or company should not know how to handle. If you use them, just realize that they will most likely go over the estimated time frame given and you will pay more than the quote.

This was my first time hiring movers in the city, and I can’t say that it was a bad experience whatsoever.
Arturo and Saul were assigned to my move, and they were very professional, friendly, and efficient. I moved from a third floor walk up and they moved everything without a blip, even my heavy sofa sleeper that I dread moving every time. They finished in exactly the time that was estimated (5 hours — about 7 miles away), and they were just as polite when they left as when they arrived.
This service was a little more expensive than the other estimates that I received, but they were the only ones available on the date we needed. I would definitely give them a look again if ever need movers in the future. Give them a shot.

Horrendous service!
I have moved over 15 times in my life and have never experienced such a long drawn out process. The two men that were sent were milking the clock and moving extremely slow.
I packed up every single item in my house, cleared out all the rooms and moved all the boxes and furniture into the living room to make things more convenient and more efficient. All they had to do was move it down one flight of stairs to the truck. THIS TOOK 2.5 HOURS! By the 1.5 hour time mark I started carrying things down myself.
The job was outrageously expensive for the small amount of items I needed moved. DON’T USE!
Expensive, unprofessional, slow, lazy.

I needed my stuff (a lot, admittedly) packed but not moved. The building manager recommended Two Men and a Truck. In this case, a personal recommendation didn’t work out.
The good:
— account person responsive to inquiry
— arrived on time
— pleasant
— fast (but there was a reason for that)
The ugly:
— packed many heavy objects, including books, into the largest boxes so they are difficult to move, which is against usual practices (packing heavy stuff in small boxes, lighter stuff in large boxes)
— packed boxes upside down so they had to be labeled «this side up»
— didn’t label boxes with room or anything so no idea what was what
— opted not to pack anything fragile in paper, so have found breakage, including of some irreplaceable things
— didn’t fully pack kitchen so I was left to finish that later
— when I unpacked, I found everything had been tossed in haphazardly rather than stacked, even books, so paperback books were bent up, hardbacks are skewed, and there was yet more breakage/​chippage of dishes/​fragile items
— did not respond to my survey in which I mentioned issues
Movers are hard to rate — you’ll see moving companies rated five stars by some, 1 star by some. The difference is probably in who does the actual work. Based on the recommendation I’d gotten and the effort, I was really disappointed and wished I’d gone with the moving company I used 11 years ago.