Jet Blue Van Lines

You’re all right about the worst moving company. They’re NOT a moving company but a broker to contract you out to others to pick/​deliver your stuff. At the beginning, I read the lots of good reviews and youtube videos and believed all fabricated. I didn’t get to read your reviews after I already paid 20% deposit and certainly I felt I made the wrong selection on this moving company. I should have called the credit card company to fight for the refund instead of moving forward on the process. They gave us estimated of $ 4300 after I provided exact items and boxes in sqfeet. As soon as the mover get to our house, the mover told us it will be more because they have to wrap the fragile items etc. which the registration didn’t mentioned it at all for more cost. BTW, the truck just a rental truck from budget. We asked but the mover said it’s the company truck. They wrapped well all the items. Don’t give me wrong but the final price was $ 2000 more. We supposed to pay 20% deposit at the reservation and 50% of remaining — $ 1800 at the pickup and 50% cash at the deliver; but we ended up to pay $ 3,000 at the pickup (check was written to CASH vs the company name) and $ 2,500 delivery. What are you supposed to do if you had to get out of your house on that day? We had no choice! Anyway, the registration told us the delivery time won’t be the exact date/​time but will be in a couple of days around the scheduled delivery date and we were fine with that. About one week before we were moving to the house, I called the reservation guy multiple times and he never returned my calls. Someone from the shipping department called us and told us our shipment won’t be arranged till the day before the scheduled delivery date and probably will take another 15 – 25 days after our scheduled date, so we waited to call them the day before and as matter fact they couldn’t tell where our shipment was. We kept calling the company the next few days, either no one returned my calls or no one knew where was your shipment. Suprisely the mover who picked up our stuff called and told us it’s coming in 3 days and what a pleasant news after you were told 15 – 25 days. Anyway, they contracted out to someone else to deliver our shipment. 3 days after the delivery, the shipping department called me and left me a message to ask me to pay ANOTHER $ 560 if I need to arrange to deliver my shipment. WHAT!!! Does the company know who was handling your stuff and when and where was your stuff. WHAT DO YOU THINK!!! There may be some good moving companies out there, and I won’t trust them at all. Use the movers (two and half men) to upload/​unload your stuff onto rental truck vs using any moving companies…

FOR THE LOVE OF GOD DO NOT use this company! If you see any review that shows 4 or 5 stars it is completely fabricated by the company. They were unprofessional, deceiving, horrible at communicating anything with me. Once getting my things to wear I moved to, many of my things were either damaged and/​or missing. If there was a way I could report this company to have them shut down I would. There were terrible in every aspect. Many moving companies are bad, yes, but this was an all around nightmare of an experience.

Working with this company was the worst experience of my life. do not hire any company by the name of JET BLUE VAN LINES, BLUE LINE VAN LINES, UBER SHIPPING OR DDT TRANSPORT LLC these are all the same company.
Do not believe any reviews that you read on other sites. Every day the company generates 5-​star reviews that are false.
initial quote by phone: a quote for the price of moving our possessions was completed by phone based on the questions asked by the sales rep. and an initial document was presented at $ 1,700. Then the representative asked if we would like to pay an extra $ 300 for expedited shipping, which we accepted. However no note was made in the contract and ultimately delivery was not expedited.
before our move: the company called us trying to charge us an extra $ 100 for using the elevator, although the contract stated plainly that there was no fee to elevators. The sales rep. responded with, «I probably would have waived the fee anyway.»
the day of the move: the movers arrived and stated that they would have to charge us an extra $ 1000 for the amount of stuff that we had even though the estimate that was given was based on the questions asked by the sales rep. It was not our fault that he did not accurately estimate the cubic feet to be shipped. The movers were very rude. They yelled at us, insulted our neighbors, damaged our apartment and failed to complete an accurate inventory of our belongings.
during the move: we called every number provided by the company, spent countless hours on hold, and were provided with false information about the whereabouts of our possessions for the entire 12 days before our delivery.
delivery: the movers notified us that since they could not fit an 18-​wheeler into Boston they would have to park outside of the city and rent a u-​hual. They charged us an extra $ 350 for this service which was not stated in the contract. Once again, the movers (different ones that those in Chicago) were extremely rude to the the management office, maintenance staff, and other tenants in our apartment building. They were even fighting amongst themselves.
every item of furniture was gouged, cracked, or outright broken beyond repair. the boxes were all so crushed and damaged that it looked like they had been stacked under furniture. An Xbox was stolen.
the company’s claims office has completely dismissed our complaints.
NEVER HIRE THIS COMPANY! TELL EVERYONE YOU KNOW! you would be better off carrying your possessions on your back than working with this company