Toys R Us

I generally dislike this store and try to never come here but with a new baby and this being the only Babies R Us around, it’s the only place for us to use our gift cards. Naturally my 3-​month old needs to nurse while we’re here meaning a trip to the mother’s room. I’m here now and couldn’t be more disgusted. It stinks, the diaper pail is overflowing, the furniture is broken and unclean, the floors, walls, and door are filthy. I rarely post negative reviews on Unilocal but this is just so unacceptable for a place designed for feeding and changing babies in a store catering to kids and their parents’ money. It’s such a contrast to the clean and calm nursing room and environment at Buy Buy Baby.

Hired a sitter so I could go here to pick up a big plastic slide for my 15 month old. Got there. Picked up the slip of paper. They called back to make sure they had it. Paid, and I was on my way with some twine so that I could either tie down the trunk or strap it to the roof (huge box).
Tied it down, made it home, and the box was missing about half the parts and there were no instructions. UNBELIEVABLE. Called the store to explain the situation and ask them to mail me one directly (it’s a big enough company they should be willing to do this right away), and they said there is nobody there that can authorize that. I’d have to bring the slide back (i.e. hire sitter again, re-​tie it to my roof, etc.)
Never again. This is why I have Amazon Prime and I should have used it in the first place.

Writing This Review Because Of The Very Nice Young Man That Assisted Me Today, The Store Has A Really Good Selection Of Stuff Which Made It Understandable Why The Store Was So Busy. As I Was Looking For A Toy For My Son Not Sure Of What To Get With All The Options, This Young Man Approached Me I Believe His Name Was Omar And He Asked Me If I Needed Help So He Helped Me Out And Compared Some Toys For Me To Help Me Narrow Dwn My Pick He Was Really Nice And Super Pleasant He Also Knew His Stuff Which Made It Evn Better Rather Then Talking To Somebody Who Has No Idea BTW Its Service Like That That Will Make Me Want To Return.

I have to say the customer service at this Toys R Us really came through for me when I had a defective component part. They tracked down the manufacturer and resolved the issue in a few short days – absolutely excellent customer service and my hat is off to Jan, Sylvia, and Jennifer in particular.

Don’t even try calling them for help. You will be either placed on an extremely long hold that you don’t have time for, or no one will pick up. It was definitely a friendlier and helpful staff when I was a kid. Terrible service now.

Yep, no response from anyone, ever, about my complaint. BIG SURPRISE for national nonsense mega-​store, huh? Babies/​Toys R Us sucks. Thanks.

I hate this store. The staff are so unhelpful and unfriendly and that’s if you can even find someone to help you. I only go to buy Earths best organics oatmeal and Ella’s kitchen food pouches as nowhere else seems to stock them. Today as I was paying, the cashier completed my transaction and then went off and took a 5 minute call from a customer, while my baby kicks off crying. I asked her three times could she just give me the bag and I’ll pack it myself, fell on deaf ears while my little one cried even harder. They have no customer service standards.
The bit that annoys me the most is that their online prices they push through email as deals are not honored in store. Their marketing is very misleading. I’ve mentioned this in store and their staff even agree with me on this.
Avoid if you can, Buy Buy Baby all the way where you can be guaranteed a pleasant shopping experience.

I ordered a train table online for Christmas. The price was almost 50% off. A couple weeks before Christmas they sent me an email saying my order was cancelled. They offered $ 10 for their mistake. I was pissed. I really wanted to get the train table for my son and could not afford the full price of $ 80+. A few days went by and toys r us sent me another email stating that they understand how badly they messed up and that the initial $ 10 email wasn’t good enough. This email they sent an additional $ 40 to use on top of the $ 10. I was super pleased. My kids had a wonderful Christmas. Thanks toys r us.

I was pleasantly surprised at the attention and personal service I received at the Roscoe Village store. When I asked if they had a vehicle in stock they were happy and pleasant and quickly checked to see if they had the item. They also offered to put it together for me. I was very pleasantly surprised at the very good service .
They double checked when I checked out.
Very good experience. If it was better lit, and cleaner I would have given it 5 stars.

This is the only Toys R Us location I ever really shop at and I’ve been shopping here since I was a little girl. I really like this location because its closest to my house and there is a Mariano’s and a Chipotle right next door. One thing that does annoy me though is that there is a constant, maddening buzzing sound that comes from of the lighting over the customer service desk. They really need to get that fixed because it makes me want to run out of the store like a madwoman every time I’m there.

When my kids are lethargic and lifeless and quite honestly sick of their old toys, I always head over to this Toys R US. They are usually really well stocked and the staff is usually pretty helpful.
While they may be a little more expensive than Wal-​mart or other big box store, they always have what I’m looking for and I’d rather pay more and not waste time or energy looking for something a store doesn’t have in stock.
Not much else to say about Toys R US

Ok. This now has to be the WORST run toy store in the world. I dread coming here, they are rude, slow, and get upset when you ask for help. Save yourself a migraine and go somewhere else. This is supposed to be a place where a kid can be a kid. But the employees. Who are adults, act like kids. Terrible terrible place.

This review is specifically for the babies r us portion of the store. They have plenty of options for baby food, diapers, bibs, bottles, and everything else you need for your baby. The prices are reasonable. They have plenty of parking.

I normally do not review chains but Unilocal definitely has this location wrong, or at least that was my impression on my last visit here. I don’t have kids so rarely have to shop at Babies R Us; however, baby shower season is in full gear so there I was.
I ordered some items online at Babies R Us and ordered in-​store pick-​up here and after reading the negative Unilocal reviews, I will admit I was already dreading heading over there. I was definitely pleasantly surprised.
The entire transaction from the minute I walked in the door to the time I got my items and left was under 5 minutes and along the way, I encountered numerous helpful staff, even on a busy Friday evening. I went to the Registry kiosk since I wasn’t sure where to pick up the items and she kindly informed me to go up to the front customer service desk, but she initiated the pick-​up from her kiosk so it would alert the front desk.
Once at the front desk, they had my items already at the counter and the check-​out was super fast and easy.
Really fast, friendly and helpful service. Would not hesitate to do in-​store pick-​up in the future here!

If this place only had a bigger selection, and wasn’t so cramped I could easily bump it to four stars based upon the rest of my experience…
Enjoy Suckas’!!!

I went yesterday, a week before Christmas. I was sixth in line, with only five of ten registers open. You’d think they would have all lanes open a week before Christmas.
The couple in front of me tried to use their Groupon, which required a $ 20 purchase. Their purchase was $ 19.97. The clerk scanned the Groupon, which apparently immediately took the Groupon out of the system and marked it as used. But the Groupon did not apply because the minimum purchase was not met. The couple grabbed a pack of gum, bringing the total to an amount over $ 20. But the Groupon was already marked as «used.» I waited about five minutes as a manager came over and could not solve the problem, then called the store manager who also could not solve the problem. Their solution? They told the couple they would have to CALL GROUPON and get the coupon re-​set, then COME BACK and try again. Are you kidding? That was the wrong answer on so many levels. Never once did an employee apologize to the couple. Instead, the employees blamed the couple for not purchasing enough. I wish I had had the energy/​tolerance/​gumption to stick up for the couple and help them out, but I just wanted to get out of that place. I will not be back, even if they run another Groupon. There’s one on Touhy that might be better.

I got in and got out as fast as I could. There are too many screaming kids at this location. I bought Dekor diaper disposal. I asked a worker to help me find it and she was clueless so I ended up finding it myself. The annoying part was that I wanted to buy refills for the Dekor and they just don’t carry them. WTF? Really? So now I have to buy it online. I think I will just buy online for now on. This store gave me a headache.

I would imagine that this is what prison fees like. Get in, get the stuff you need for your kid, and GTFO.
Otherwise, you will be sucked in by its tractor-​beam of fluorescent lights and depression.

When I was a kid I used to get so Excited about a Trip
to my Local Toys R Us…
Way back in the Past when I was a child Toys R Us was actually
named Bargain Town, right off Milwaukee Avenue near Armitage.
I Loved Toys, better yet people buying me Toys! :)
Well, Today My Son Nick and I went Toy Shopping for my
Granddaughter Carissa.
Carissa will be 2 next month and she is Finally over her
Barney Phase– Thank God for that but now she has another Favorite!
Elmo is now the man of the hour!
So Elmo it was! Tickle me Elmo,(Really Cute but kindda hyper
when tickled,) An Elmo Laptop Computer, Not a real Lap-​top, a Toy one
2 other Elmo Toys which I can’t remember, personally I think I am all Elmo-​ed out!
Okay, Toys R Us at Riverview Plaza, layout of store is a little confusing.
Kept looking for someone on the floor to help us find stuff but it took a while, but finally the Toys R Us Employee every boss would dream of having work for him came to our assistance…
Forgot to get his name, I was Elmo-​ed Out… But he is a Blonde headed
Guy if that helps. Guy deserves a Raise for sure…
He Even helped me find the Hot Toy from Last Christmas, the Electronic Mickey Mouse that does the Moonwalk and other assorted pretty cool stuff.
I decided the $ 70.00 price tag was too much, even if he does the Moonwalk like Michael Jackson!
The Store seemed well stocked and Neat and Clean…
Check-​Out was smooth as well.
So, hopefully my Granddaughter will Love her gifts that I will bring to GreenBay for her this Sunday!
Cause, I am too Old for Elmo and I don’t think my Son Nick will want these toys either. He’ll be 26 soon…
Special toys for my very special granddaughter.
Thank You Toys R Us!
P.S– Toys have gone up in price alot since I was a kid…
This I do not like. :(

Got my purchases here, everything was fine until I saw the sign saying I get $ 5 if they don’t upsell me. They don’t, and me pointing that out gets me a look from the cashier that I am a troublemaker. But the economy is bad, and they made the promise. I get sent to the customer service desk.
That takes me 15 minutes of scanning, rescanning, and rerescanning. I don’t know why they couldn’t hand me a picture of Abe Lincoln, but they REALLY wanted to put it on my card. After all that, I only get $ 4.17. I cut my losses and go, I would feel like I got too greedy, but that money doesn’t make me Bernie Madoff.