Top Fleet Inc.

This is the second year we have used Top Fleet while visiting in Chicago. They are always efficient, extremely prompt, courteous and helpful. We used them this time on New Year’s Eve to take us to the airport– our driver Bruce carried our 3 very heavy bags from our flat to the car as well got them out and put them onto the cart at the airport. He opened doors, provided water and super safe driver, excellent all the way around.

I used TOP FLEET over the past weekend for our Annual Holiday Party. We had guests fly in from Phoenix to Ohare and Midway Airports. They all were picked up on time and arrived at their hotels as planned. They were all happy with the service and the courteous drivers. We were picked up at the hotel in this cool party bus our driver was Jacques. He has the most adorable French accent and made our night. He was so funny and he helped us with some ideas of places to go after the the party and we had a great time! I would recommend this company to anyone visiting Chicago or if you already live here and just need some transportation for the evening. Thank You for your service!

Great service, clean car and a courteous driver. Would recommend to all my friends and family.

Top fleet is by far the best limo service available here in the Chicago area. We call on them often throughout the year for rides to and from the airport and around town. Drivers are always on time, professional, courteous and helpful with luggage and children. Most importantly the vehicles are always tidy and safe as the drivers mindful of safety as well.

Great service. Bruce was great, a professional driver with an impeccably clean car, and he was fun to chat with, too. We will use Bruce/​Top Fleet again, — glad we didn’t do Über, the extra money was worth it.

Top Fleet was a great choice for us. It was our first time using their service and we were very happy with it. We ordered a car to take 4 of us from Wheaton to a wedding in Chicago and back. Our driver, Bruce, was AWESOME. He arrived early, which is always appreciated. He was very professional, kind, and patient. The car (a Navigator) was spotless and spacious — tons of room for the 4 of us. Will definitely use Top Fleet again, and will be requesting Bruce as our driver. Thanks!

Our school, Oakwood Secondary in Los Angeles, recently used Top Fleet at the Glenbrooks Speech & Debate Tournament. In short, they were amazing! All of their drivers, and Ryan in the office went beyond expectations to make sure we had an excellent experience. Both our regular shuttles and airport transfers (we had 6) were on time and the prices were very fair. They also had a great fleet of cars. We’ll definitely use them again next year.

I recently used Top Fleet on a trip to Chicago. I found their website online and booked a reservation that way. They responded promptly and their rate was cheaper than others I found. The driver was waiting at ORD when I got there and was very courteous. Offered water, a newspaper, etc. and gave me advice on restaurants in the city. I’d use this service again if I’m ever back in Chicago.

Just finished working with Top Fleet as the transportation provider for my wedding. Long story short is, the actual buses and transportation were great, but the business feels like it’s run out of a garage at times with them playing pretty fast and loose with the numbers and the services provided. Dealing with problems with payment, billing, contracts, rates, and running up charges on my credit card without telling me (all during a wedding weekend when this is the last stuff you want to worry about) made it not worth working with them in the end.
We booked them for 7 buses total giving them pretty substantial business. They gave me a great price up front and were very accommodating on the phone. Then the little charges started to come. First, they sent me some contracts initially, but then as we made changes, no changes to the contracts were made despite my asking for a new version whenever I called. Second, after they had told me that the bus could make 1 – 2 local stops without a problem, they told me two days before the wedding that the stops I had included meant I’d have to pay an extra $ 280. This was right before my wedding, I negotiated it down to $ 150, but still, not great.
The final straw though was that the day after the wedding, the luxury bus we took to the venue and the buses that were taking guests home ran late. I knew this was going to be an extra charge (just like we had extra charges with the photographers for staying late or other last minute additions with vendors), but instead of sending me any details about how they arrived at a figure, I woke up the morning after my wedding to $ 175 in extra fees for the luxury bus (for running over by 30 minutes) and an extra $ 300 for the coach buses taking friends home. The $ 300 charge was the most annoying because after I complained that they had charged my credit card for the luxury bus without telling me what the charge was for or providing any documentation for the charge, Dan called me and told me that the coach buses were also late and there would be extra charges for those as well. I said, I’m on my way to my wedding brunch, send me the details, let me check with my guests to make sure the details are accurate, and I’ll call you back to figure out payment. He said fine. Then what happens? Seconds later, $ 300 appears on my credit card. This is the equivalent of Dan telling me I owe him $ 300 and walking into my bank to take out cash from my account. I never signed authorization for him to do that, I never told him to use that credit card, he took it upon himself to just choose for me.
Every time I complained, they assured me I was getting a fair price, but they basically just decided on a number they thought was «fair» and then rang up my card without even checking with me. And this was all the morning after my wedding when I asked them for a few hours to check it out or during my honeymoon. It left a bad taste in my mouth.
To compare, our photographer stayed a half hour over, but checked with me first before doing so telling me the rate in advance, and then we discussed over email the next day how to pay him. He sent me a bill, we paid it, all worked out fine. This was the process that should have happened with the buses. Instead, Top Fleet plays fast and loose with credit charge authorizations and just uses your credit card like their personal ATM machine.
Bottom line, they’ll get the job done, but if you don’t want to deal with the stress of making sure they aren’t just ringing up charges on your card or dealing with these nit picky fees and negotiations, I’d recommend using someone else.

I recently used Top Fleet for wedding day transportation. In all, we used them for 4 different runs of transportation:
— 10 person Limo from home to church
— 45 person motor coach to shuttle out of town guest for 5 hours
— Party bus for 17 person wedding party
— Late night stretch SUV limo back from reception to hotel
Ryan and the Top Fleet drivers were fantastic, from quoting, to planning, to execution and follow up. Ryan especially made the process smooth and efficient despite having several moving parts for the day of. All of our guests raved about the comfort of the big bus and how accommodating the drivers were all day. My groomsmen and I had a good time in the limo to church. Their party bus was a blast! It was great to be able to hook up your own music. The driver was flexible on our stops as we changed a picture location and also needed a stop for food.
Ryan allowed us to drop off beer/​water coolers for the buses the day before and they had them full of ice for all to enjoy.
Definitely ask for Bruce, he was great!

Weeks after the first and only pick up, I am still cleaning up the mess. Ordered a meet and greet and was charged for two meet and greets and only received standard pick up service. I had to call Ryan several times to get the story straight. They didn’t mean to overcharge, but they did. They meant to do a meet and greet, but they didn’t. They attempted to comp the next ride but never showed up. And I am still out money (over charges) a month later. Shame. Seems like a pretty straight forward business model that need not be over complicated. The only tiny ray of light was dealing with Ryan vs. Don.

I used Top Fleet for a wedding recently. Five friends and I needed to get back into the city from the Western Suburbs from a wedding that ended at 1:00 am.
Pros: The driver was about ten minutes early and had a really nice suburban that could accommodate all six of us. He had no problem waiting. I booked a week in advance and got a good rate considering we had four drop offs and a late-​pick up. $ 144 total.
Cons: The driver got pulled over for speeding (65 in a 55 I believe). It added about 10 minutes to our trip and frustration for 6 people who had been drinking at a wedding for 5 hours. The cop gave him a warning and let him go. In my mind, not a big deal, but a professional livery driver should exercise a little more caution. The bigger con in my mind, and the reason I will not give 5 stars, is that the service billed my credit card $ 144 at the time I made the reservation and then they billed me $ 144 again the day of the reservation. I had to call in to have this corrected, which is completely unacceptable. The guys said it was a software problem. I believe him, but…
***fix you F’INGsoftware so it does not steal from your customers***
Thankfully it was refunded within a day, and I did not have to call back. Anyways, it’s a bullshit problem for a customer to have to catch and have corrected. Otherwise, I think this is a high quality, dependable car service that is also affordable. $ 144 for a suburban beats the absurd prices that all the other services quoted (generally $ 20 for an after midnight pick up and $ 20 for each additional drop off after the first).
In general, whatever car service you use, always call the day of to confirm, and always make sure in the few days after that you were charged correctly, since it’s always done on the phone. Be vigilant.

I used Top Fleet Limo for my fiancé’s birthday celebration and was incredibly impressed. I filled out an online quote request and in less than 10 minutes I received a personalized email from Ryan with a very reasonable quote. I had some questions prior to booking and Ryan responded to each question incredibly fast. Upon booking, I received a confirmation email with all the details and pricing of my reservation.
On the day of, I got a call a half an hour before my pick up time from the driver, who introduced himself and explained where he would be parked and that we could come down early if we wanted to. When we came down, the driver (Bruce) was incredibly friendly, taking pics of our whole group in front of the limo, showing me how to plug in my phone for music, and encouraging us to use the champagne flutes on board. The limo (an SUV limo designed to fit 14) itself was really nice, clean and new looking. Bruce returned on time to pick us up from the restaurant at the end of the night.
Highly recommended overall for your limo needs.

My friend used them for her wedding on ¹⁰⁄₁₇ to drive us to take pictures and to and from the hotel and reception. They were great! Arrived on time, the bus was huge and very comfortable. We had about 15 people on board and we were able to fit a full size cooler on there too! Drive was friendly and let us have privacy. We has a blast listening to music and just enjoying ourselves. Not exactly sure about the prices but I know the bride shopped around and she said it was a good price. I would recommend if you are looking for one, we had a lot of fun!

I hired Top Fleet yesterday for a ride home from ORD to the city after a business trip and I was super impressed with the service. I was a little concerned about how it would end up because my flight was 30 min late and then it took forever for our bags to even come up at baggage claim. I had asked for a 4:45 pick up and I didn’t even have my bags til 5:40, so I was wondering how the driver would handle this.
I was totally impressed with the driver, the car and his service. He was very polite and professional and the car was in immaculate condition. Most of all, I was thankful that he was there still waiting for me at my pick up spot, despite the fact that I was so late. He was very respectful as well, asking me how my flight was, if there was anything I needed etc.
I will definitely continue to use this fleet company! thank you top fleet!

Used this rental company recently for a bachelor party. The driver was on time, very respectful to all of us as we were to him. We were able to bring our own booze on board, and our own music. We were pretty blitzed by the end of the night, and the driver even waited while we looked for our lost friend. Would recommend this limo service to anyone in the Chicago area.

We were getting married outside of the country and wanted to ride to and from the airport in style. My husband contacted Top Fleet and reserved a stretch Lincoln MKT, even though it was just the two of us! We did have lots of luggage though and needed space. We live on the south side and scheduled the vehicle to arrive at our home at 6am to go to Midway. Ryan arrived outside of our home at 545 am, which was great, and loaded all of our luggage and wedding attire into the classy vehicle. Our ride to Midway was smooth and Ryan was very pleasant.
We scheduled the same vehicle before we left for our return a week later. We gave our flight info to Ryan. Naturally, our flight was delayed and we called Ryan to inform him of this as well as of our new arrival time. We also explained that my husband’s phone was about to die and it was unlikely he’d be able to contact him after we got on the flight. Ryan stated that he was keeping tabs on the flight and this was not a problem. Our phone died after that phone call. After getting our luggage and going outside to meet our Limo, it was not there. Since we didn’t have a phone we just waited around for about 20 minutes before contemplating getting a cab. After a few minutes however, we noticed our limo pulling up, and our driver Bruce got out of the vehicle to get our luggage from us. He stated that he was trying to call my husband for a while and we explained that we talked to Ryan about the delay and our phone dying. Nonetheless, we got home quickly and safely, albeit a little later than we wanted. Both drivers were a pleasure to work with, prices were reasonable, and we’d do business with them again.
Mr & Mrs Figueroa

Top Fleet Inc. was so responsive when I was researching services for a group event. Ryan (owner) responded very quickly to my request and answered all my questions as well.
Top Fleet, Inc was selected for our group event that was held Wednesday evening (8÷27÷14). Bruce was our driver. Bruce was dressed in a nice suit, arrived early, introduced himself to me and let me know the plan for the night. The car was a new dark, Lincoln SUV stretch. Interior was very clean. White wine, beer and water was chilling for our guests. A cooler with also available in the trunk as well. It was perfect, as we had food items from our event that needed to be chilled. The ride was scenic — from Roosevelt Road going East to Lake Shore Drive and finally our destination Navy Pier.
All the guests were comfortable in the car. We enjoyed our drinks and pizza along the the drive to see the fireworks at Navy Pier. Bruce sent me a reminder text to let me know where the car would be when our party was ready to return back.
The ride back to the restaurant was smooth. Once we arrived, Bruce removed all our packages in the trunk. Bruce is friendly and a very professional. My Manager was pleased with the service. Top Fleet Inc., will definitely be selected again in the future.

We got married back in April and following my awesome birthday experience, we booked Top Fleet for our wedding party bus. I’m so happy that we did.
Their prices were totally fair, especially as compared with other companies. Not to mention yet again, the vehicle they picked us up in looked to be brand spanking new. It was my wedding day so I didn’t stop to ask the driver the age of the bus, but it was in perfect condition, sparkling clean, and super fun inside. And might I add, I looked amazingly beautiful in my wedding dress in that dope party bus.
I liked that for a small additional fee we were able to give them our drink order and they stocked the bus with all the alcohol, water and pop that we wanted. One less thing for me to mess with. They were cool about us bringing food on the bus (a girls gotta eat, ya know?).
Additionally, just for reference, we had 15 passengers on the bus and we fit just fine in addition to a cooler of drinks, the girls’ «getting ready» bags and winter coats (it was early April and still pretty chilly), and 2 big bags of food.
We had Top Fleet pick us girls up at my house and take us over to the church, whereas the boys got ready at the hotel and made their own way over to the church. When the driver arrived at my house he was 15 minutes early (which made me a very happy bride– I’d had nightmares about the party bus just not showing up and us girls having to call Über for a lift). But no– he was early and he was kind enough to schlep the food into the bus for us. Much appreciated as I didn’t need to kick off my wedding day with food dripping down the front of my white dress.
During photos between the church and reception the driver was more than patient and accommodating and didn’t blink an eye when photos went a few minutes past our agreed upon timeframe. He was also really cool with the number of stops we made the poor guy make. He was totally chill when, on the way to the church, I sat in the back of the bus screeching that OMG I’m GETTING MARRIED! I’M GETTING MARRIED! He acted as though every bride he drives around town does that.
All in all we’ve had 2 great experiences with Top Fleet and we would absolutely use them again and recommend them to everyone!

Our business used Top Fleet services to pick up our out of town guest from ORD and drop them off at a hotel in the south loop. I had spoken with Ryan and asked to have our guest communicate directly with the driver. Our guest where happy to have the ability to speak with their driver once they landed and they informed me that they arrived at their destination without any delays.
The next morning I called the driver to assure a timely arrival and he arrived at the hotel to pick up our guest on time. The same driver dropped our guest at our office at the Civic Opera building and waited out front to take our guest to various locations within the city of Chicago. The driver was dressed professional, curious, and prompt. The vehicle was clean and stocked with cold water. We where happy with the service and pricing,
I have also used this service for personal use departing and arriving from ORD. Departing the driver arrived as scheduled. For the pick –up our flight came in early and the driver ran a little late as expected when traveling on our expressways. I was happy to sit with my family and enjoy the ride home in a comfortable clean limo.
Tomorrow I have contracted Top– Fleet to take my Aunt and her caretaker to the dentist in the south Loop and back. Top Fleet is a good alternative sometimes it is best to let the professional’s drivers battle the rush hour traffic. I would highly recommend Top Fleet.