The UPS Store

I was really clueless about returning an item on Amazon! The package that I got the item in was ripped! Got to this store and bam customer service golden style. Or better yet a day at the spa at UPS!!! The awesome young girl at the counter taped of my almost destroyed package and I got out of there in less than 3 minutes. I was so blown away for the great service that I spoke to the owner!!! Super nice gentleman! Really appreciates teachers too! Honestly you are doing yourself a favor by coming here! Also you are supporting a real local business which makes me feel good! Thank you again

Went in there to send a package and I had no idea what I was doing but I was very pleased that I chose this ups store the lady name Erica helped me through the whole process, she is a very very nice lady.

poor customer service. Went in to get a picture printed and was not told that they didn’t have photo paper! Overcharged and they did not refund me or give me store credit. And charged me $ 5. Not going back again.

First class service by Dan, Chris and the rest of the team here. I’ve been using them to assist me for nearly 10 years and they seem to always exceed my expectations.

My wife and I have had a mailbox here for something like 7 years. The only reason we’re leaving them is because we’re moving far far away (2200 miles, specifically). The staff have been fantastic every time we’ve interacted with them. I can’t comment on prices of things like faxes but the mailbox rates are fair. I’d come back the minute I moved back to Chicago! Dan (the owner) has gone out of his way to help us out a number of times.
Also, I hear they print business cards!

$ 1 PER PAGE for a FAX. I had a 70 page document to fax to Geico. So UPS and Geico need a calendar, its 2014 not 1995.

One star is generous. Worst place on earth? «Employee» quoted me $ 200 to mail a 4lb pkg, and claimed that USPS wouldn’t do it for less, after I had just told him that I had just been quoted $ 40 at post office. Wtf. Pretty sure he just didn’t want to have to do work.

First time there. Very Quick service. But, the service could of been a bit better. The guy at the register was leaning against the wall when I enter. Tired I guess. No energy at all when helping me. Overall it was quick. In & out. Small place.

Helpful.
Patient.
Warm welcome
Sense of humour.
Multitasking with ease, while making us feel at ease.
As good as it gets. I’m delighted to have found this place!

Quick efficient friendly service right in the neighborhood. Love it! Street parking can be difficult on Taylor and is zoned north and south of Taylor. However, the staff is quick even when the store is packed!

Another neighborhood Gem. The owner and his staff are incredibly helpful. They do all sorts of UPS stuff (mailing and receiving packages, etc.), notarize stuff, accept US Mail, sent US Mail of all sorts, copy, fax, and even fingerprint (not sure why, though…).
When they are completely packed, they are still friendly.
Again, a neighborhood gem!

Small store front, I nearly missed it. It’s next to Jimmy Johns on the south side of Taylor.
They have a lot of shipping supplies, but my package was already to go and the stop was super quick. Dropped my package off and went. No complaints, pretty average location… just small.

I used this UPS store to mail a wedding present to some friends. Because it was fragile, seeing as how it contained champagne glasses and a totally unrelated liquid that is completely legal to ship across state lines – and, OK, because this store is closer to my apartment than the post office and I’m lazy – I figured I’d go with UPS rather than entrusting it to our beloved national mail service. I packaged the contents carefully and dropped them off at the store on a Tuesday afternoon. I paid, received a tracking number, and was told the box would arrive in Michigan on Thursday.
On Friday morning, I got an awkward phone call from the UPS Store.
«Hey, I just wanted to let you know that the package you shipped was damaged in transit. But it’s scheduled to be delivered today.»
Notice how there’s not even the ghost of an apology, and how he also didn’t do anything like outline my options for dealing with the situation? Huh, me too. I asked for more details about how damaged the package was, but he couldn’t provide them. He did tell me that I could submit a claim request if I wanted, but that since I had packed the box myself, it «probably wouldn’t work.»
I requested that the box instead be sent back to me so that I could see what was broken, replace it as necessary, and send the gift again (this time by FedEx). He said that he couldn’t return it to me, but I could ask that it be returned to the store. When I asked that he do so, he hung up.
After waiting a few minutes, I called the store back.
«I think we got disconnected,» I said.
«Yeah,» he said.
He confirmed that the package would be returned to the store and that they would call me back when it arrived. The following Tuesday, the recipients of the package informed me that it had arrived at their home, apparently completely intact. I don’t know what to believe anymore – except that this UPS store stinks. That is pretty clear.

I use this site since it’s just a walk around my house and I’m happy I did, although the price may seem a little much the manager and the customer reps do make an effort to make your delivery as cost efficient as possible. When I pay with my credit card I did not sign the back of it the older African American man stated «Oh, you didn’t sign the back of your card, I have to see ID– but to ensure ultimate credit card safety ma’am, you should not only not sign the back of the card but you should write CID or see ID on the back, so no one can just sign what ever on the back and the sales rep will always look» this staff here is very pleasant, courteous, attentive, and patient. They also deliver with USPS priority mail, they have post office boxes for rent, you can order custom professional name tags, sell postage stamps, and you can fax here and they also ship and provide you with the tracking number. I love this site and I’m sure you will too.

I’m very surprised that this place isn’t on Unilocal yet.
I come here every day in the summer when my cornhole business is booming — and the service is always great and friendly.
The manager is always very helpful and the staff is attentive in that they see my SUV pull up and know that I usually have alot of boxes to drop off — including 56lb boxes that are 4ft tall and 2ft wide.
They are always helping me out even though I do not buy my postage from them, but rather print them online from my UPS account and then drop them off here (so.basically, I don’t think they are making any money from me??)
I would recommend anyone in the are to do business with these guys. Also they accept USPS parcels so you don’t have to make a separate trip to the post office.