The UPS Store

The manager (?) went above and beyond to help us ship an office chair back. Even though we decided it was better to keep the chair and not send it back due to price, he was super nice and helpful, measuring, giving us advice about packing it, and trying to problem solve the right boxes. I would definitely go back.

Good service. Never had a problem or encountered an employee with a «too cool for you» chip on their shoulder which is common in the vicinity.
UPS prices are rather inflated but it beats going to the Uptown post office. I’d rather touch the third rail than go to that place again. Seriously.

A1 customer service! I had a problem with my fax going through for a few days and Josh stayed on it until it was confirmed. This is my go to UPS store! Everyone I ever dealt with here has been very professional. I hope the owner of this location knows what a great of a team he has.

Shoutout to Zorana for such friendly service! The employees here are so warm and helpful. Printing and shipping here is a breeze.

I like going in the early morning when they just open but on a day I had to go in the evening before they closed I had a bad experience with an older man. Ive been going here & there for about 7 yrs. But this man was so rude and he even scolded the young lady next to him while she was helping another customer.
I couldn’t understand why he stopped even helping me to scold her and nearly yell at her. If he is somehow in management or running the place i feel horrible for the staff. Hes a very unhappy man. I will continue to go early mornings.

Very pleased with the service provided by the employees and with the services that were offered. They were informative and helped with both shipping and sending faxes. Printers could use a little tune-​up but other than that it is a location that knows what its doing. I will return.

Most unhelpful UPS store EVER.
Long story short, I needed a Zappos label printed to make my return. I was fine with paying the $ 3.25, no problem. BTW when they tell you it’s going to be $ 3.25 to print the label it’s like they want to deter you from them having to do extra work. Obviously, it’s a service I want so I don’t care about paying. In retail that’s called an UPSELL and most businesses embrace that practice.
Now, let’s see who’s doing all the work though. I had to log in to Zappos, request the return, then forward the label email to the store so they could print it. FINE.
I forward the Zappos mailing label email to the store. The clerk opens the email and says «I don’t see the label here.» So I say, «I believe there is a link there so that the label pops up.» He was about to start with something about «well, if we have to click on the link…»
Honestly, I didn’t want to hear one word about an extra charge or how this was not the process they were used to. What’s so hard about clicking on a link?
This was not the first time I have received shoddy service from this store but this time I was truly compelled to complain.
HORRIBLE CUSTOMER SERVICE.
I will drive the extra 2 miles to visit the UPS Store on Southport.

This is my FIRST Unilocal!review.
I actually have never mailed anything from UPS (uncultured, I know). I hesitantly walked through the door. There was a line but a very short wait, and only one clerk working. When it was my turn, he cheerfully helped me find a package to send my products in and entered all the info I needed to send my package on its way. I had many questions and he answered them with confidence, and erased my nerves of being a first time sender. Within 5 minutes, my package was securely sent and I walked confidently out the door. Thank you, Joshua, for making my first UPS experience helpful, friendly, and reassuring. I WILL be back!

I have not written a Unilocal review before but felt compelled to do so because of the exceptional service I received from my neighborhood ups store. I recently registered for the my choice membership online. I needed to do so because I am mot always available when a package might come and I live in a locked building so leaving packages inside is not an option. I was a little apprehensive about sending stuff there with the parking and all but felt like it was my best option.
I just want to say that the service they give me with picking up packages is second to none. Its always the same friendly guys who have my packages set aside waiting to hand them to me. I don’t even give them my name anymore they know me. I am in and out in no time! Its fantastic! I appreciate this great service and hope the owner reads these reviews and should know that he has really REALLY good guys working for him. They are friendly, efficient and professional.

I’ve been to this store several times to ship packages and the service has always been good but I use other locations; sort of whatever is closest. But the last visit turned into an outstanding example of customer service and Unilocalers and the Home Office should know. I sent a package via groundship to Quakertown PA to the address listed on the company’s website then found out yesterday the company had moved and not updated their site. Called UPS customer service and they ran me around the pole so I called the store. Josh promised to take care of it and 10 minutes later the package was headed for the correct location. No muss, no fuss. Excellent service. In most big companies training flows down from corporate but I’m thinking maybe UPS should re-​think that direction… at least with the people this store. Highly recommended.

I’ve been coming here for years to ship & make copies, and these guys are great! I’ve gotten to know some of the staff over time, and they’re my top choice for shipping & black & white or color flyers.

I felt the staff here were very nice and took the time to pull down a box for me and help me choose which size would work best for my package. The negative side of this review is that a 14X14X14 box cost me almost $ 8.00 which I didn’t know until I was checking out. There is no excuse for this type of price and just seems like a huge unnecessary markup. I probably won’t go back just out principal

Wow. The staff here feels they are doing you a favor by shipping your packages. It’s amazing this dirty little shop makes it — and with their rude staff, and it’s certainly impossible to believe it’s successful. FedEx from here on!

I’ve frequented this UPS store a few times for shipping ground packages only, with no fancy or special packing needed.
The staff has generally been friendly enough to me. On my last visit, there were a few other people shipping packages of varying sizes and complexities. I didn’t notice anyone else having any problems, except that there were only two people working on what I can can only guess was an unusual late afternoon rush at the store.
Bonus points for me is that it’s close to my place and I don’t have to trek to the dreaded Uptown Post Office. Convenience does have its perks.
More stars will surely surface should I need to utilize more of their services and really see what Brown can do for me.

I needed something notarized, and saw this place has that service. Past experience told me to check, so I called the day before and asked when their notary would be in. «They’re here until three o’clock,» I was told. So I went in at 12:00.
The notary wasn’t there. The clerk told me that the notary was the manager (possibly the owner of the franchise?), and that he tends to just «come in whenever he wants.» The clerk then said the boss *might* be in at 1 o’clock. I could wait for twenty minutes, and the guy *might* be in. Or I could take a business card and call before I «made the trip» to have my documents done.
When I pointed out that that’s what I had done, the clerk just shrugged.
So let’s recap:
1) I called to make sure they had the necessary service, and was given bad information;
2) When I went in, I was told I should have called to make sure the person I needed would be in — see #1;
3) The manager/​owner, who provides the service, doesn’t think it necessary to be available on anything like a consistent basis.
I wouldn’t work with this location.

This review is for UPS delivery services. I chose this address, as it is closest to where I live.
I received a UPS card about a package that was delivered to my former address. Unfortunately, UPS did not allow for enough time for me to receive the card, as it was delivered to me after their imposed expiration date. This means that the package was sent back to the sender.
I called and asked for info about the shipper and was told that there is no info. They must have info, because the shipper obviously paid UPS to deliver a package to me. Yet, I was told by everyone I spoke with that there is no info.
The shipper name on the card offers no contact information. Searching for them online turned up nothing. So I have no idea what was in this package, with no way to contact the shipper, and UPS refuses to help in any way in this regard.
It is hard to believe that a company this irresponsible is allowed to take on the job of delivering packages to people.

I can’t say the staff here is rude, like some of the other reviews. The guy working here last night was pleasant, at least. He seemed to be sincerely trying to print out the file I specifically requested.
He just wasn’t able to print it out. Which is more a comment on the shoddy equipment than his competence. At any rate, I’m giving him the benefit of the doubt. And he did give me the copies he printed out in error for free.
But, UPS. .. don’t tack color copies behind the counter all «We do color copies» if you’re not able keep equipment in-​house that can print out a SIMPLE PDF.

The dude who works in the morning is named Kelly. He has lots and lots of information to give you on any conceivable way you might want to ship your package. This guy will give you the hook-​up and tell you the best, most affordable way to ship something. He’s incredibly friendly, avuncular and helpful.
On the downside, shipping USPS is a little more expensive than going to the post office. On the upside, you don’t have to go to the post office. The closest one is the Upstown Station US Post Office. I’d rather wear underwear made of cheese and have a life rat stuffed down my pants than go in there. The UPS Store charges more, but you make up the difference in your sanity.