TGI Friday’s

The service was very slow. The check in texting service was nice and let us walk around while we waited for an available table.
Once at our table, it was 15min until my one took our drink and food order and another 30 min for the food to arrive.
The food is typical. Good but not great but a nice value. My steak was prepared to order. A side was missed and it took so long we ignored it.
If you are in a rush. It does the job.

Do not go to this location! Service was horrible and on top of that the valet service failed to lock my doors so my shoes got stolen and items in my car were misplaced. DO NOT VALET.

Walked in on a Friday night and sat at the bar for 8 minutes and was never greeted, wasn’t that busy. Very disappointing

This by far is the WORST TGI Friday’s ever!!! The service is horrible and has been getting worse over the years. I, personally, do not enjoy this particular restaurant; but I will attend maybe once every other year if a close friend insists. On February 25, 2016 (around 9pm), however, my father was extremely excited to spend his birthday evening here with his family. Worst birthday experience thus far. From the moment we stepped in the door, we were not impressed as the host just leaned on the wall barely greeting us. Then we had the privilege to sit at a booth next to a dirty table, that hadn’t even attempted to be cleaned until my father spoke up on it 45 minutes into our dining time. Even then, it was only partially picked up with more to come its way later on. Unfortunately, for us there was only one waitress in our entire section and she wasn’t particularly ecstatic about serving. To try and shorten what could go on for lengths, my father spoke with the manager about his dissatisfaction which continued with long waits for food, lack of service alertness, incorrect orders, unclean restrooms and dining area, and not so great meals. After being asked to be spoken with a second time, the manager never showed her face and did not even attempt to provide concern for such grievances. To top things off, my sister and I each had one of the chicken selections, and I can’t help but to think that our aching stomachs are a result of the food. This is by far a horrible restaurant in its chain and should be shut down, especially, since it is located in downtown Chicago. It gives our city a bad look. I plan to contact the corporate office about this place.
–0 stars if possible

Generally, TGIFridays is an ok place with fun servers. However, this location dropped the ball on customer service and based on all the other reviews, looks like I’m not alone in thinking that the service is terrible. First, we had to wait over 5 minutes upon arriving before anyone even said a word to us, meanwhile 4 servers walked right past us, no smiles or saying hi. Then our server, Robertin, was very rude. The service was so unacceptable, will not be going back to that location.

Just like any other Friday’s. Got in and sat down right away. We had to ask for refills. I ordered some ribs had to ask for water, hand wipes, and the bill. Definitely need so work

The food was delicious but I have been to TGI Fridays several times and have never received this terrible of service. Not only have I had to show my ID 3 times for two drinks but I have had to wait over 10 minutes for a server to approach me so I could order. Further more the restaurant was completely dead. I was told our server wouldn’t be back but then he apparently turned into the bus boy and our finished drink dishes never got cleaned up which barely gave me any room to eat my food. Never coming back. In addition their valets seemed to be getting high and we smoking cigarettes directly in front of the entrance. As a non-​smoker, who is highly against smoking cigarettes I was extremely disappointed that the first thing I smelled was burning chemicals and tobacco and not food.

The food was good, however the service was horrible. The waittress we had never came to check on us. She took forever to bring us the check and never came back to pick up the payment. Finally we gave it to the hostess on our way out and the waittress came out of nowhere, nearly bone rushed us at the door as if we were trying to leave without paying. I will never go back here.

Tried to eat here there was a 25 min wait and we could literally see over 10 tables that were empty but needed tone cleaned. Staff was moving slowly and didn’t seem to care.

As a chain it’s typically good. This location needs major improvements in the customer service department.
Bartender was rude, made a crappy drink and basically ignored me the entire meal.
The sandwich was poorly made. one half had zero meat. The other had all the meat falling out because it was over stuffed.
I left and no one acknowledged I was even there.
Won’t be going back

I know it is busy on Saturday night –especially thanksgiving weekend… but we waited for 45 minutes just for drinks.

I’m a vegetarian but the waiter said I could take out the shrimp and chicken from the Cajun pasta, the pasta was very creamy but I still found two pieces of chicken inside, not sure why. I liked the pasta though, the spiciness was perfect! I also asked for avocado on top of the pasta and they did it. As for my friend she ordered s combo with grilled ribs. Apparently it was a bit over grilled and tasted bitter due to the burnt parts.

Really good food!!! I recommend this restaurant, specially for lunch!!!
Recomendado!!! Voltaremos em breve!!!

In one word… HORRIBLE! The food was gross, the service was horrible and slow and the bartender took so long with drinks we left without even getting them and so did other tables.
We ate our dried out potato skins and another gross appetizer and still didnt have a drink. Will not go back with so many wonderful places around there to eat and drink.

Stopped in here for pick up the other night, per usual.
One of the shorter female waitresses, literally was cussing at the hostess in front of many customers. Complaining about how many tables she had, saying all of this is «irritatin!» Asking if she was the only server on the floor etc. So unprofessional, I was actually appaled that she had the nerve to act that way in front of customers.
Food is always good though, I guess that’s what matters to me since I never eat in the actual restrauant.

The staff were lovely but the food was awful. Greasy and tasteless. I had a burger and my friend had a salad both were awful

Typical chain restaurant casual fast food dining and drinks.
In my opinion, the Tostada Nachos, Spinach Dip and Pot Stickers are the best appetizers on the menu. Definitely skip the green beans, which are garbage! I wish Fridays would bring back the steak hibachi skewers, which were delicious!
For my entrée, I usually get the Sizzlin Chicken & Spinach or the Jack Daniels Ribeye, which is always good.
I prefer this location over Oak Park because the customer service and management at the Oak Park location is absolutely awful!
The head hostess at this Chicago location, I believe her name is Angela, is ALWAYS very welcoming and accommodating. THE BEST server here is Mireya! She is ALWAYS professional, attentive and friendly and the reason why I return when I’m in the area.
FYI…Sign up for their Give Me More Stripes program and get rewarded for food/​drink and to receive special offers/​coupons.

This Thursday night my boyfriend and I wanted to go out to dinner. We looked up places thinking we might try some place new but decided on TGI Fridays because we knew it would be good.
That being said… We had a great experience! We got seated and then asked to move to the bar to watch the bulls game and the host was so nice and she gave awesome recommendations.
Our server Augusto was so great. He gave drink recommendations and was just so pleasant. I’m a server so I think I pay extra close attention to the people who are my servers and he was just great!!!
We had the spinach flatbread and garlic parm buffalo wings for an appetizer (½ price apps if you sit in the bar area). Both were great. Then we both got the ribeye with lobster tail and it was all delicious! So much food omg! We got the broccoli and the mashed potatoes for our sides. Get the mashed potatoes!!! You’ll thank me. I don’t even like mashed potatoes and these were awesome. For dessert we had the Oreo madness. So good!
For drinks my boyfriend got a house Long Island iced tea and then a blackberry Long Island. I had the berry mojito (SOOO GOOD!!!) and the Barbados rum punch. That was good but I wanted something a little stronger. It took a while for us to get our drinks but whatever that can’t be avoided sometimes.
Everything was soooo good! Sometimes I feel like it can be a hit or a miss with chain restaurants. They tend to be very mediocre. Our experience tonight was just awesome. Oh I had left my wallet and Augusto ran out to our car to give it to me. I thought that was sooooo nice since I had no idea. He’s awesome I think we’d come back just for him. And the drinks!

Horrible service and management by manager Johnny. Steer clear of server Moses. Visited on December 6 with four friends for lunch. We traveled from Hyde Park to near north side, just for TGIFriday’s. Our server Moses was terrible. He rarely came to our table which made a lunch, that should’ve been closer to an hour, stretch into three hours-​mostly waiting for him to take our order. We sat dow at 3p and couldn’t leave until 6:15p. We also had to track him down for the bill.
Service: Moses would never come to our table, rather he would come in the vacinity and we had to actually call him over by name.
Again, it was five of us. Moses never explained the endless appetizer deal that wasn’t on the menu when we asked about it. A friend at the table, who knew what the deal was, had to do his job and help the rest of us.
Once we ordered, Moses only gave us three plates for our appetizers and never brought us napkins the entire time and never brought the rest of our plates. Two of use had to eat using the appetizer dishes.
Also he only came to remove appetizer dishes once. So we had to start putting our empty drink glasses, empty appetizer plates on an empty table as he would bring a few more items on the half hour. We didn’t have any more room at the table.
My friend’s were never able to get a refill on their pop in the entire three hours.
I do not eat pork and would get sick if I did. I mentioned that I didn’t eat pork when I was ordering my appetizer so he could tell me which ones had pork. I came to enjoy a Jack Daniels burger with no bacon/​onion, an appetizer, and a dessert. An hour after ordering, he shows up with a dbl cheese burger full of bacon and proceeds to argue that I ordered this bacon burger and tried to shove it in my face because he didn’t want to admit he was wrong. Who does that? He took no responsibility, gave no apology, and his customer service skills were offensive.
I unfortunately, had to cancel my order because I didn’t have another hour to wait for him to get it wrong again and our friend’s valet time was expiring after dealing with this nonsense.
I spoke to manager, Johnny, who didn’t introduce himself nor wear a nametag. We had to get his name from another employee. I informed him of how our service was not good and how I came to enjoy a JD burger and had a bacon burger shoved in my face and the server tell me it would be a «long time» before I get my correct order. The manager did not take responsibility nor ownership of his server’s poor service, and gave no apology. All he said was, «I don’t think I can get your order out to you faster.» I canceled my order and didn’t order anything else. I expect better from TGI Friday’s, especially since the manager claimed the Erie St location as the flagship.
During our visit we also had to deal with gnats flying around. The «loaded» potato wedges were anything but and they looked and tasted like the restaurant ran out of the appropriate cheese and they substituted with an Aldi brand spray cheese. Never dine here.

I personally like TGIF, but this location was one of the worst services ever!
This is located right off Michigan ave. I would expect them to have the best service ever! My friend and I went here for lunch on her lunch break.
It took 30 mins for us to get out beers and water. REALLY!
And the food took another 45 mins to come out,.
No one seem to have answers to any of our questions. I was not impressed! Please train your employees and work on customer service!