T-Mobile

Do not come here. Super rude employees. I have been here four times for my phone not working and they didn’t even check my software or look at my phone at all. I will never be back here or deal with this place. In fact i am about done with tmobile all together.

Went into this store yesterday. I needed a new battery for my Samsung. Was told that they do not have replacement batteries, but they can see what they can do under warranty. I have a premium protection plan bundle that includes extended warranty and insurance. Warranty obviously does not have a high deductible, but a claim under insurance would. The genius at this store tells me that I only have the insurance. I tell her she is wrong, I have both. She kept insisting that I only have insurance, and that she can go ahead and file a claim for me with the insurance company t-​mobile uses. I said no thanks, I do have the extended warranty, I do not need a new phone, and I will just call t-​mobile. Needless to say, after checking my account online and calling t-​mobile, I was advised that I do pay for the bundle and their system has always shown that, and that they have no clue why the rep at the store would tell me the opposite as it is clear as day that I do have both the warranty and insurance and always have had both. I should have heeded the previous reviews.

This place sucks so much! If I could give it a 0 stars, I would! They charge you taxes that makes no sense and are super inconsistent with information. I came to pay my phone bill and switch to my old plan and this place took morr than 1 whole hour to transfer my old number. It’s so irritating, slow, and the sales persons are super rude. I got this girl and she practically told me that if I want my phone fixed, I should not say anything about my phone. She took my phones battery withoit turning off my phone! Oh my god! I will never come back to this plce again!

awful store. franchise. avoid. go further down irving park to the authorized T mobile store.

Avoid this store. I had a bad experience and I have spoken to two neighbors that said they will never go into this location again. My boyfriend and I went in three times and were told completely different information all three times. The manager, Jaime, quoted me new service. I asked him for a print-​out of the rate plan and stuff that he quoted so I could compare with other service before deciding and he told me there is nothing to print out. He finally handed me a sticky note with «$ 75» written on it, which isn’t very professional or at all helpful. When I went in and actually started service it cost me almost $ 100.00 more than I was quoted the first time. One of my neighbors said that the bad information they got from this store cost them over $ 200.00. We all will definitely go to another T-​mobile location from now on!

We went to this location to get new phones on our T-​Mobile account. The manager helped us pick out our phones and give us an estimate on our bill, which we have in writing. We got our first bill and it was over a hundred dollars more than we were quoted!!! We go back to see the manager, Eddie, and we find out he was let go. My wife talks to the new manager, Jaime, and he says there is nothing he can do. I say I don’t think so and go back to the store with my wife. I sit down with the manager and tell him they need to come close to what their employee promised us. He comes up with a few options and says he has to talk to his bosses and will call us back. He never did, so with my bill being due today, I call the store for some answers and the number is disconnected. I call T-​Mobile customer service, and they too cannot get through to the store. Now I do have to give the young lady I talked to five stars because she put a ten day extension on my bill so I do not have to pay until we can get this thing straightened out.

This store compared to the one on Lawrence and Kimball is garbage. I came here after my HTC One S broke on me again the power button stopped working. The girl who helped me didn’t even know how to take off the backing in order to check on the power button. She knew absolutely nothing about phones nor did she offer or bother to help me with anything else.

I went into this t-​mobile store because I was having problems with my calendar syncing properly to my google calendar. While the representative, Jeremy, was unable to solve my problem, he spent over a half an hour with me trying to remedy the situation. He looked solutions up online and was great at looking at a variety of ways to solve the problem. While I wish I could say the situation was resolved, I am refreshed to see T-​mobile representatives that care and take time to assist customers.

I spent a day in this store working as a handyman & installing pink lights around their fixtures. I heard what these guys said when their customers were not listening, & was impressed. Later that week I went back & they looked up my existing t-​mobile account & were able to knock $ 50 off my monthly bill and add unlimited minutes/​text/​& more data than I will ever use.