Sprint Store

Horrible service!!! I had an appointment to service my phone. When I arrived at the location I was not greeted. Finally, once someone acknowledged me and was ready to assist, they were not able to. They could not find out what was wrong with my phone. They kept pushing me to upgrade to a lease which I did not want. I have insurance on my device which I pay for monthly and I expect better than how I was treated. Avoid this store at all costs!!!

Giuseppe is amazing! He hooked my fiancé and I up with his phone upgrade, an otter box, a 10 inch tablet, and a set of speakers. All for a few hundred dollars! Seriously super helpful and awesome. He is our new go to guy for all our sprint needs

One of the most devastating customer experiences in my life.
In order to make a long story short, I will list off the massive failures the staff at this store exhibited.
1. I made an appointment at
for 5:45pm at this store to add a new line of service (the thing they LOVE). After 30 minutes of waiting for them to acknowledge me, I asked to begin my appointment, and the assistant manager Alisa offered to put me 7^th in line on their digital queue.
2. After I asked to talk to a manager about that kind of nonsense, a representative named Sam started to work with me. He was very professional and focused on getting the job done. When he hit technical difficulties with his system, I asked for the manager (Maribel) again, but she refused to come out of the back room
3. By this point I have been waiting in the store for 3 hours to get my phone activated, and I had asked numerous employees for the manager to emerge from the back room so that she could deal with the problems we were facing. She still refused to come out.
4. I had to demand that someone drag her out to the floor by her shirt, and only then she came out accusing me of threatening her employees and being disruptive.
5. They billed my credit card for the phone I wanted to buy, but then their register crashed, and they refused to even give me the phone I paid for. My credit card account said the money was taken, but they still refused to proceed. I called this theft, they ignored me.
6. I got the district manager involved, and a thorough investigation was done: turns out the bill actually was successful, and they finally agreed to give me the phone I paid for 2 days later. During the process of communicating with the district manager, Albert Sunday, I asked both him, and the store manager, Maribel, 4 times how much it would cost to connect an iPad to their Sprint network. They ignored me 4 times, so I wrote the following email to the District manager:
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Hi Al,
Hope to you are having a great weekend. My question might come across as rude but I assure you I am speaking purely out of concern at this point. On Monday I asked Maribel what my options are about activating service on an iPad through Sprint. Since then I have not received an answer and have asked her this question in subsequent emails. I still have not received an answer even though I asked if she wants to delegate this question to one of her employees to contact me via email or phone. I have to honestly ask if she is brain dead? Is she illiterate? Is she overdue for medical leave? I simply do not understand why she refuses to communicate with me until I have to reach out to her numerous times and in this situation she still refuses to respond to me or have anyone else respond to my questions. Is she a figment of my imagination? Did I hallucinate Maribel’s entire existence?
You have been very helpful throughout this very stressful situation which is why I am seeking your advice on how to get this very simple question answered.
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The District Manager replied with:
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based on the commentary you have written in your previous email to me (see below) about my team member, I must notify you that I have chosen to no longer deal with any issues you have in any of my stores in the future. In my opinion, this type of disrespect of my team members is not acceptable on any level. We dealt with you in good faith but no longer will I have any association with you.
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7. I contacted customer service to register a complaint about this entire district, and was told that it would be taken seriously. I followed up a week later, and was told that the store manager, Maribel, claimed I threatened her, so it has become a he-​said-​she-​said situation. Further I was informed by customer service that I, as a customer, am obligated to be polite to their employees. I have never heard such BS before. As a customer I am obligated to pay my bill on time and nothing else.
No one in the Greater Chicago regions seems to understand an iota of customer service, everyone has a gigantic ego, and fragile emotional constitutions. The people here will gladly take your money.

Algen Tilmon, saved me hours of headache and pain by greeting me as I walked into the store and spending time with me to diagnose my phone issues on the spot. I would recommend the service at this location to anybody. Overall I’ve found Sprint’s in-​store service at most locations excellent.

I want to say that this was hands down the best customer service i have ever received. My phone was not turning on and would not charge and every employee made sure that they got my files back for me. They helped restore everything on the new phone i got. They helped me setup everything and went over all my options for getting the best price on my plan. I greatly appreciated all of their help. Thanks!!!

Algen greeted me in 10 seconds! He was equally responsive to resolve my needs with hardware. Wow! What a great experience!
Thank you Al!
David

Don’t even go for sprint. Service sucks, 14 policy sucks, reps sucks. I wonder how this sprint servive? Probably by trapping with their contracts
I bought note 4 and the lights aro7nd the home
button gone, camera says fail to open, signal is very bad driving around 122 nd and i 294 had to make emergency stop and call for towing guess what no fucking signal. Went to store poker face reps says call 611, for any question 611 wtf. Called customer service, hang up on me. They called me back they stating that I cant exchange the phone which fails to operate the way it should. If you want to return you have pay 600 $ plus device that is been in use for 25 days. I cant wait when this company will be punished for trapping people. SPRINT SUCKS

We have experienced an excellent customer service with sprint. There’s a guy helping us his name is Joel P. very knowledgeable. His always there to help us.

José G at this store was really great — very helpful, honest, and knowledgeable. I really appreciated his help. Definitely one of the better experiences I’ve had with cell phone purchases.

Slow service longggggg waits– pointless to make an appointment you’ll have to wait regardless. The problem is they take they sweet time! Never coming to this location

I hesitate to recommend Marco at the Devon Sprint store, because I’d expect to find a long line waiting for him when it’s my turn! But I have to thank him for his patience and reward him for his knowledge, expertise and cheery problem-​solving. He even managed to help another customer by directing and literally training another employee to get the job done, while never taking his eyes off my phone and my issues. That’s good service AND skilled multitasking!

Jessica was an excellent salesperson to work with. She never made me feel pressured, only thoroughly informed of my options with my new iPhone. She even went the extra mile to show me how to finish my setup at home after my iCloud backup!
Sprint may not have the best deals out there, but the service is what I was looking for, and if your looking for the best-​go see Jessica! Thanks again!

As soon as my husband and I walked in we were immediately helped by Jose G. He was very friendly and approachable and did not hover over us as we looked around and was not pushy at all. He helped us switch over from AT&T and was able to cut our bill in half just like the advertisement said it would. He was extremely knowledgeable about the products and packages. We were in there for hours but it didn’t seem like it because he made our experience a great one. I just got the bill today and I’m really happy because it is about $ 50 less than what we were paying before and that makes a huge difference especially since I was planning on upgrading to iPhone 6 with AT&T which was going to increase my bill by another $ 40!
So thanks Jose you were extremely helpful!

Had problems with in Sprint but when I came to this location representative named Joel helped me resolve all of my issues. He is by far the best Sprint has to offer a customer with a problem, random question or concern. Now that I’ve moved from the area I still find myself traveling the extra 45 minutes just to be sure all of my needs are met. Thank you Joel for making my experience a great one

I was at the store this morning I bought a galaxy 4 Jennifer help me out she was really patient with me I really appreciate her help I really recommend the store i came out that door really happy…

was at the store to set up computer hot spot and transfer contacts. I can’t tell you how patient and hard working the guy was! I was very satisfied. .and i was in there for a LONG TIME!!! THANKS JOSE G!!!

I was very unsatisfied with the service when I went there on Tuesday (12÷9÷14). I had a problem with my Galaxy S5 where it would restart on its own and eventually just wouldn’t turn on. Since I had insurance on it and finally had a day off, I took out some time to see if I could exchange it. I did drop the phone but there was only a minor chip on the bottom left corner and the restart problem was happening prior to the drop.
The employee seemed like he just wanted to get me out of there. He goes to the back to «talk to his manager» to see if they could do the exchange even though there was a chip. Apparently they ok’d it since I’ve been a loyal customer. The S5 was part of a loyalty offer which is why I even got the phone in the first place. Here I was thinking the exchange was a go but suddenly he tells me they can’t do the exchange because my 14 days to return the phone were over and I was a day late. Mind you I bought the phone on a Wednesday making the day of my visit (Tuesday) the end of the 14 day return policy. But he just kept saying that it ended the day before. So then he refers me to the repair center on Lincoln and Damen. They do everything they can but the phone was just not responding.
Then the worker at the repair center tells me he tried to order me a replacement but wasn’t approved. You know why? Because my 14 days WERE NOT UP YET. So they contact the closest corporate location and I find out that I was able to do the exchange all along. The Western and Roscoe location got a great review from me and both locations told me how terrible this location is.
So definitely not going to this location anymore regardless if it’s the closest one to my house. I had no problem with going to a repair center to see exactly what’s wrong with the phone but don’t lie to my face just so you don’t have to deal with me.

My previous review has the entire story… but I just wanted to add an update.
One billing cycle later I discovered that the associates at the store also added total device protection to my plan, which I remember saying I did NOT want. It added an extra 11 dollars a month to my bill. My bad experience here just keeps haunting me!

In with my iPhone 6+128gb, retail consultant Marco Jaquez was patient, attentive, informative and has great customer service.

If I could give this store zero stars I would. A couple years ago when I wanted to upgrade my phone to the iPhone 5 I called Sprint customer service to see if I can get the upgrade. It was not time yet, but they waived a few months so I could. I walked into this Sprint store to get the phone and they were not willing to help me. The rep kept saying he can not give me the phone because my contract was not done yet. I told him to check my notes or to call customer care which he refused! I walked out and went to a different store that was willing to help me and I got my phone.
This past Tuesday I came to this store again. I wanted to pre-​order the iPhone 6 Plus. I am talking to a different rep now which tells me he can not pre-​order the iPhone 6 Plus because the Plus versions were recalled by Apple due to battery issues. When I got out of the store I called Sprint customer service and they started laughing saying it was not true. And guess what, the iPhone 6 Plus came out just in time with no recall.
I do not know why this store does not want to sell their phones. Are the reps here allowed to hold the newest and hottest phones for their friends? Must be nice for their friends not having to wait in lines for phones because the reps at this store hold the phones for them. Needless to say, I am never going to this store again! Very unhelpful and dishonest as well!