Sprint

This store has been closed and for some time too, so Unilocal admins, please mark it appropriately or remove this store.

Hello Everyone,
I just want to say that Sprint in Chicago is the worst company ever, I regret 10,000 times, the day when I signed a contract with them which locked me in for two years. I pay $ 89 plus taxes and others a month for unlimited data and phone, and what I get in return is LITERALLY NOTHING., let me explain:
I live in Chicago, right in downtown, not any remote area… I have a blackberry bold (which is supposed to be a SMARTphone).and this is the REAL service I get:
Almost NO DATA service in the majority of the city, my emails arrive only when I connect my cellphone to a WIFI.(great deal ahh. no comments)
My phone service and SMS are very poor also!!! I get disconected all the time and you see myself walking around looking for signal in the middle of Chicago!!!
Then you ask yourselves, maybe there is a problem with her phone… yeahh I thought of that too. and as good customer I go to a Sprint Customer Service Center so they can fix or in the worst case replace my equipment. and this is the answer I get from an employee and I quote:“ohh those problems are due to our network. there is nothing to be done, that is how it is. and I also have those problems… ” Can you beleive it??? that is the official repsonse. Basically, Sprint’s sells a service they cant provide and you just have to live with it.
Hopefully this email generates some response from the Company, for example, GIVING ME THE SERVICE THEY PROMISED TO DELIVER, and for the rest of you take as you want, what is for sure. I AM GETTING OUT as soon as my contract expires.
Thank you,
Claudia Lesseur

«Cruel men hurts us. Master tricksed us.»
I understand and echo your sentiment exactly, Smeagle, although I would not call a Sprint employee «master.»
“Of course he did. I told you he was tricksy. I told you he was false.“
But how could I have known, Gollum? They promised 4G! They said the Evo was as good as the iPhone!
«Sneaky little hobbitses. Wicked, tricksy, false!»
They are! They are wicked! They are tricksy! They are false! They MADE me get the Evo! They made me get their terrible network! They lied about the phones, the service, and the cost! They tricksed us! And now my iPhone is gone.
I must get rid of Sprint and get my iPhone back.
«We wants it. We needs it. Must have the precious!»
Yes… my precious…

Having been a sprint customer for a few years I have had generally positive experiences with them but I was very impressed by my recent experience with Randolph at this location. I came in looking for a new phone. I was not eligible for my upgrade yet but wanted to get an idea of what I wanted so I could budget for it. I am not very tech savvy and didn’t know what Android meant or what 4G is — but Randolph really took the time to explain EVERYTHING to me. After listening to what is important to me in a phone and what I use most; he spent a solid 30 minutes going through each phone and telling me the functionalities and how it would or wouldn’t do what I wanted to do. Even though I wasn’t buying that day he treated me as if I was. In the end I was down to 2 options — and when he recommended one, I completely trusted his opinion. I would highly recommend speaking with him if you are looking for a new phone

I am seriously the biggest Sprint critic that exists but this store really impressed me. I have gone in with multiple problems and they have consistently been helpful. Eric has really helped me out a lot and the rest of the staff at the store has also been great whenever I’ve needed them. Thanks guys!

A few weeks ago I decided I wanted to buy myself an early birthday present — the BlackBerry Curve. Normally once I get it in my head I want something, I don’t stop until I get it. This was no exception.
So one day on my lunch break I walked over to this Sprint store, eager to bring my new baby home. I walked in and was immediately greeted by a really sweet girl with a huge smile. I smiled back and said «I’m here to buy a BlackBerry Curve.» Her smile faded. «We’re sold out.» But she led me over to the display anyway. I picked it up and played with it for a few seconds and asked her when they would be getting more in. She shrugged her shoulders and said they’d been backordered for over a month and she had no idea. Then she walked away.
Hmmm… Ok. Here I am, ready to spend money on a phone. Yes, I wanted the BlackBerry Curve, but she didn’t even bother trying to show or sell me a similar phone they had in stock. I wandered around and checked out some other phones, giving her every opportunity to still make a sale. Nothing. Great salesmanship.
So I approached a man at the counter and asked him if he knew when they would be getting any more in. He gave me the same answer as her, but was much more pleasant about it. When I asked if he knew if any of the other stores had them, he was genuinely apologetic and let me know everyone is sold out of them. Sure, I was disappointed, but it’s not his fault. I thanked him for his time and was on my way.
I ended up ordering it direct from
and had it in my hands 2 days later, so yes, my story has a happy ending. (Which I’m sure you were on the edge of your seat for.)
Conclusion — this location confirmed for me that the people who work in the Sprint stores are generally useless. But I love the phone, and I’ve been a customer with Sprint for nearly 10 years and have never had an issue with their service so they get an extra star for that.