SpaBARK! – The Salon

Great place to get your dog groomed! I made an appointment at SpaBARK! The Salon today. Typically, I groom my dogs myself, but thought I’d try something new. I tried other groomers around the area and they were fully booked and didn’t meet my expectation. I called at noon and they were able to get Nova in the same day at 3pm. The lady that scheduled my appointment was very polite and answered all my questions. She made sure that Nova was up-​to-​date on all of his shots, especially because of the dog flu that is going around. When I dropped off Nova, my miniature american eskimo, at the salon I spoke with Edgar Ricardo. He took down my information (as a new customer) and asked what my preferences were (how we wanted him cut, etc.) I picked Nova up around 2 hours later, and he looked amazing! I am usually pretty picky about my dog’s hair cuts and believe you should get what you pay for. Honestly, this guy really knows how to groom. Nova’s hair was cut perfectly. No jagged hair cut lines and he wasn’t shedding everywhere (usually when I get him groomed, the groomer won’t take the time to get his undercoat out, since it’s a lot of effort and takes so long). He took great care of my dog and was gentle with him too. He went above and beyond what I expected and I will be bringing my dogs back when he recommended (every 4 – 6 weeks). Thank you Edgar, you’re so talented!

I was overcharged and experienced No customer service!!! Owner just called me after I submitted review that they asked for and she called with attitude. She was talking so fast and furious. Instead of talking to me about the issues and hearing me out, or maybe even, being a bit apologetic for never returning my calls in the first place or for having her employee overcharge me or allowing me to share my experience without interruption. No, Instead, she gave me attitude and her tone was angry and she was talking over me was trying to put the blame on me for their issues!!! She had this accusing kind of tone towards me. I felt harassed over the phone. I seriously felt violated. VERY Unprofessional!!! Unreal!!! Stop overcharging your customers and show your customers some respect and professionalism, courtesy and understanding!!!
I asked for the Bath and Tidy. I copy and pasted this from their website:
Bath & Tidy Service … $ 35 & UP!
Same services listed above with a nail check & light trim, light trim of face & feet!-*DOES NOT INCLUDE HAIR CUT*
He charged me $ 55 for just under an hour. When I asked why, he said because he had to use scissors for more than an hour. WHAT??? My dog was not trimmed at all. She looked like she had a bath but that’s it. The whole experience was disheartening and disappointing. Enter at own risk!!! I am extremely disappointed.
I had high hopes for this place esp. because my first experience was pretty decent. Never will I go back. Time to go back to the drawing board and find another, more professional groomer that Values Customers and understands Customer Service!!! ;)

We used the mobile grooming for the first time today, for our large dog who hates having his nails clipped. Online appt scheduling was quick and easy, they confirmed by phone and then called me day of when the groomer was en route. It took 20 minutes, and the groomer was very nice. When I got him back in the house I noticed he was bleeding from one nail. Not a big deal, but a little worrisome. His nails are black and were very long before the trim, plus he’s not an easy dog to work with– so I don’t blame the groomer. Cost was pricey, but they were upfront about what it would be when they confirmed my appt. $ 38 — almost 4X a walk in nail clip, but worth it for the convenience.

WAY OVERPRICED!
Each time I have brought my dog the price gets higher and higher!
My neighbor had the same experience — and she too has opted not to go back!
I also wasn’t keen on the interpersonal skills of the groomer — just didn’t seem very dog friendly!
In addition dog was still damp when I picked up — very disappointing

This is definitely going to be our permanent groomer, my pup Tobi has been smiling since he left. He looks amazing and I am so happy with the service. Thank you Edgar Ricardo! You really went above and beyond!

Really great place! My dog’s appointment was scheduled for yesterday during our first blizzard of winter. They called me in the morning and offered to reschedule because of the bad weather and road conditions. It was hard for me to find a time that would work, so instead they offered to send their grooming mobile to me. How thoughtful and sincerely considerate!!! Customer service aside, my dog really seemed to enjoy the experience, he’s never felt so soft. Love whatever products they use, he’s a white dog so products make a difference (and I’m allergic to most dog products or fragrances other groomers use in the past).
Bottom line: great service, great service, will definitely be a repeat customer.

I would definitely recommend this place to anyone! I personally don’t have a dog but my bf has one so we took him here to get groomed. Victor, was very nice and was very welcoming when we came in! The place was simple and cute as well. Our dog was very well groomed and I couldn’t be happier than this! Highly recommend this place!

This winter my dog and I have been hibernating. I can honestly say that I let his hair grow too long due to many reasons, I was unhappy with my previous dog groomer’s job and the weather has been too crazy for us to be going out there. It was time to get things done!
First on the list: Get dog groomed: He is not a sheepdog.
After visiting a friend of mine and seeing her shih tzu’s show dog quality hair cut, she told me that she went to this place called SpaBARK! the Salon. Right then I thought of how long and matted I let my dog’s hair grow called that instant. The call was quick and painless.
Upon arrival the see that this place is booming. The place is very inviting and clean. Which is always a good sign of a great groomer. I was greeted immediately by a friendly groomer who I assumed to be the same friendly voice I called to make my appointment a week prior. He was ready right as I walked in the door. Embarrassed about how long and matted I let my dog’s air get but I wanted him to look spiffy for the warm days ahead and my dog doesn’t seem to listen to strangers very well. I was feeling bad for the groomer’s job ahead of him but the groomer reassured me that he would be able to do everything that I expected him to do. I swear this guy is like the dog whisperer or something because my dog was listening to him and I could tell he loved him. Maybe my dog knew he was getting a cool cut because of the level of cooperation he gave the groomer. The groomer was very methodical and skilled. I also learned that they provide daycare the day of your cut for a nominal fee. After the cut was done, the groomer snapped a pic of him and posted it to the Salon’s Facebook account. To me, that shows great pride in their work.
Mind you that I am used to going to these upscale dog grooming places that charge you a ridiculous price. I was ready for the hit. To my surprise the price was super reasonable and lower than what I paid than the other Dog groomer. Sweet! Not only did my best friend get a fresh cut that I am very pleased with but I got some extra cash in my pocket because I expected the total to be more than it came out to! The customer service was exceptional, price was reasonably priced, and the quality of my dog’s cut was outstanding.
We are now ready for Spring. Thanks SpaBARK! We will be back to see you soon!

Pros:
Communication. Someone answered my call the first time I called. I received a text confirming my appointment. And when the appointment was over, I received a text that my dog was ready.
Promptness. When the manager said shed call me back with an appointment time, she did so within a reasonable time. When I arrived for my appointment first thing in the morning, my groomer was waiting. My dog was ready when the groomer said he would be ready.
Parking. I only had to walk 20 feet from my car to the front door.
Cleanliness. This is a brand new business, so it’s not surprising. Still, it’s a plus.
Skills. The groomer was thorough.
Cons:
Price. It was $ 82 to groom my dog; whereas, I paid $ 55 at Canine Corral, Petco, and Kriger’s. When I set up the appointment, the manager said she couldn’t give me an estimate on what the cost would be. Still, I had a bit of sticker shock.
Friendliness. The groomer was nice, but the manager needs to develop more people skills. When I first called she asked me, in a not so nice tone, «How did you get this number?» (Um, Hello, it’s on the side of the building) After I asked several questions about pricing, services, and availability, she became a little curt with me. Clearly, she had better things to do than to talk to me.
All in all, my experience was really «Meh — I’ve experienced better.» But Unilocal awards only 2 stars for that sentiment, and I think the salon deserves better than 2 stars, so I’m stuck with «A-​OK.» It’s more like «B-​OK.»