Popeyes Chicken & Bisquits

Today (12÷1÷15 & 2pm) — I give Popeyes 2 stars because EVERY TIME I come here customer service sucks. Granted I get my order correctly BUT when I come through drive-​thru, I’m always greeted «How can I help you» in such an unhappy tone. Now, I think when you work in the service industry you’re supposed to greet as if you have a smile on your face. When I go through any drive-​thru it’s «good morning/​afternoon or hi, welcome McDonalds or Taco Bell, how can I help you!?» And even receiving my order at Popeyes by the manager (who was wearing blue instead of red) didn’t say have a nice day. I think their customer service needs to improve!

I wasn’t impressed at all. Went to take advantage of their $ 3.99 Tuesday 2 piece special. Smallest 2 piece special I have ever had at any Popeyes. Other Popeyes in the area give you way more food– I was still hungry when I left. Then to add insult to injury they said it would be an extra charge for barbeque sauce. Are you serious? The other Popeyes in the areas don’t charge for bbq sauce. Ridiculous. If all the Popeyes did it I could see it being fair but this is one of the only ones that nickels and dimes you and gives you basically no food on top of it. The Popeyes on Fullerton gives you huge portions, even includes a soda for the 3.99 price, and doesn’t charge extra for sauce so that’s where I’ll be going from now on. I didn’t like this location. I was considering complaining about everything but rather just finished my food and left, with the sound thought in my mind that I would never return to this location ever again. Cheapos.

All I can say is Wow! We ordered a 12 piece and an 8 piece. They missed one of our sides. My wife called back and the owner told my wife what do you want me to do about it. We told him the side they missed would suffice and he basically told my wife that she was a liar. All over some fries. Come on human error and my wife would have to drive back anyway. For fries. Like we are trying to rob him when it will cost more for me to drive there in gas then those fries are worth. Not to mention this gentleman starts screaming at my wife that he is being cooperative. Whatever. Now I am calling corporate. Happy Fathers Day.

Honestly, this is one of the cleaner Popeyes locations I have been to. I rarely eat fried anything but at an event that I attended where Popeyes was being served. and I became a fan. can’t go wrong with their spicy chicken… although the parking is small it is not a huge inconvenience.
When I have gone to other Popeyes. the workers always look… questionable…and makes me question their sanitary practices. This location looks welcoming from the inside and I had no problem with the staff being anything but efficient.
Minus one star however because the Cajun fries I received were a bit soggy.
and soggy fries are not anyone’s favorite…
Liked that the soda machine was available for customers… their sweet iced tea was good but a bit too sweet so it was nice being able to dilute it with the water from the coke fountain…
oh and their baked apple pie was unlike any other… and for .69 cents why not…
now I regret getting it because I cant eat them as often as I would like…
Clean location and presentable employees… YES, I will return.

Great food, fresh and hot. Good special buys and unique food offerings every month. It use to be a rebuilt Burger King a few years ago that was poorly rebuilt on the amount or land and location. The building is so close to the busy street that you can’t see traffic when entering the street. Accidents must happen alot here. Free refills on soda, but after one BBQ sauce packet, expect to pay $ 0.27 per one. They sell very large chicken tenders, which would take one sauce packet per tender. Only one per meal is ridiculous, stop charging for stupid stuff. I’ll bring my own BBQ bottle from home next time. If it wasn’t for the building and customer service, it would easily have gotten 5 stars.

The best Popeye’s I’ve been to. Great deals and they try to tell you about offers to save you money. Clean and friendly!

If it wasn’t for their great food I would of given this location 1 star. I stopped in on Tuesday ¹¹⁄₆ AKA Election Day to take advantage of their Tuesday special for $ 3.99. The grouchy female cashier (It says Alex on the receipt) was the worst out of the cashiers I’ve dealt with at this location. Now customer service is not this locations strong point as I have experienced several times here, but this was by far the worst.
First off she didn’t acknowledge me or didn’t say «May I take your order» after she was done with the customer in front of me. She just stared at me until I said something. I then said I’d like the Tuesday special for $ 3.99 and pointed at the little sign they had on the other side of the counter. After I paid she didn’t even have the courtesy to say «thank you» which is not a hard thing to do. Once I got my meal I asked where the included drink was and the lady that said I didn’t order one. I said I wanted this meal and again pointed to the sign on the counter which shows the meal comes with a drink. The lady said the cashier didn’t charge me for one and it would be an additional $ 1.10 so to avoid further frustration I just said never mind and left.
Now how difficult is it to acknowledge a customer, take an order correctly, and say thank you? I didn’t have a complex order or have any outrageous demands. I work in the customer service field and can speak from experience when I say its not that hard to do those 3 things. I’m not the type to nitpick and actually, I’m a very easy going customer to take care of, but that was 3 strikes. For anyone that goes here just be ready to experience poor customer service.

I just want to say, I LOVE the Cajun Sparkle packets! Always a great pick when you’re too lazy to make dinner or in a rush! My one suggestion, maybe you should make a gravy minus the meat. Otherwise I’m a happy camper!

It’s an okay Popeye place. The parking is tight. Hard to get out.

Mmmmmmm fried chicken.
This Popeyes location seems to be the only fried chicken place in the immediate area. Overall they have good chicken and they have good service.
This location has specials and coupons on a fairly regular basis, so there are plenty of ways to save money on your lunch or dinner.