Sherwin-Williams Paint Store

My husband and I just bought a home and have never really painted before. I went in not knowing much all. Thank goodness for great customer service. Shane was great! He answered all my questions, helped pick the right type of paint and even carried the paint to my car. I will continue to go back to this location!

I stopped at the store around 8:30am so that I can get started with my paint project. I walked in the store and the sales associate didn’t acknowledge me. No big deal because he was helping another customer. I walked to the paint counter to ask him a question, the response was very brief. Once again, no big deal as he was still assisting the customer. I went ahead to look at paint color selection until I was alone in the store. Sales associate remained behind the counter. Didn’t even bother to find out if I needed assistance. How disapointing, especially that people have been raving about the Sherwin Williams paint. Truthfully, I care about the customer service. I guess this is more of a store for contractors. If you are DIY, will not suggest this place. Off I went to HOME DEPOT, where I always get excellent customer service and great paint at a decent price.

Thank goodness for Tom at this store, if not for him I would have spent way too much time hemming and hawing over which gray is the right gray for my tiny bedroom. I went in on two occasions to look at colors and pick up samples, he provided great advice each time and helped focus my search. I think he might be an interior designer on the side in addition to doing color consultations.
Anyway — excellent customer service on both visits with Tom and when I went back in today to pickup the paint after finally making a decision.

Very friendly service. The guy working that day answered all my questions with tons of patience. I got some good advice and suggestions about painting this old trunk I am desperately trying to restore.

Started my painting project today at this location, and got the paint I need. Matt, the guy manning the counter was extremely helpful, friendly, and adorable. I’m confident I got the right paint, and the right quantity with his help. This location is so convenient for me though, that I can just pop back if I need something else.
They also have wallpaper, hmmmm…
This store has been in the neighborhood for 20+ years, so I feel better about going here than Home Depot or some other giant chain.

I decided to paint my apartment to complement my artwork. It’s a major project and I spent a few weeks planning and deciding on colors. The latter is no easy feat for an artist like me. I wanted to find a light mid-​tone gray and a warm citron yellow, and I have gone to several stores to get swatches and samples. These stores include:
Farrow & Ball — High quality paints, beautiful colors, way too expensive.
Thybony — Terrible service from the color consultant, somewhat expensive.
Home Depot — Great prices, friendly employees, colors do not match the swatches AT ALL.
Ideally, I would use Farrow & Ball, but my budget would not allow for $ 100 per gallon paint. I was fortunate enough to find a Sherwin-​Williams in my neighborhood. I have been here several times, and I really like the guys who work here. They greet each customer and they are really friendly and helpful.
I am an indecisive person, and I have spent an hour at the store once (okay, maybe twice) deciding on colors. They have a very large selection. The store has tables for customers to sit, look at color swatches and décor books they have available. I appreciated this very much. I’ve been to the Sherwin-​Williams in the West Loop, which didn’t have tables (but they did have a Keurig). I didn’t feel like a total weirdo, and the employees were not intrusive in my decision-​making. Selecting colors to me is a major decision. I consider how lighting affects the shade, the tint (warm vs. cool), et cetera. Don’t get me started on how I analyze their RGB values.
I tried to color match Farrow & Ball’s Pavilion Grey (the most perfect light neutral gray that works everywhere) to one of Sherwin-William’s shades. The closest color was Silverplate. I bought a sample of it and for all intents and purposes, it was the same color. Hallejujah. I ended up going for a darker neutral gray, Earl Gray (a more neutral version of Farrow & Ball’s Manor House Grey). I was very impressed by their color-​matching accuracy. More so than Home Depot. Don’t even bother with them.
I purchased their zero VOC Harmony paint. Fantastic paint. The coverage is very good. There is a little bit of odor, but it dissipates in an hour or so. I’m writing this review five hours after I finished painting a wall and I can’t smell anything. My walls look beautiful. I’ve received several compliments already.
TL;DR: I really like Sherwin-​Williams, especially this store. The employees are very nice. (For example, I filled out a survey and the manager sent me an e-​mail personally thanking me for my patronage.) They have a great selection of colors and their paints are good quality for the price.
Note: I signed up for their Preferred Customer Program, which is free and saves you 10% on every purchase. I also get e-​mails notifying me of promotions and coupons. I recently received a coupon in the mail, which I will be using soon.