Self Storage 1

So far, everything has been better than expected with Self Storage 1. Giovanni took a lot of time to explain everything to me and walked me to a couple different units to select which one would work the best for me. He showed me one that was a little smaller for less money in case that would work. I appreciate that because it was less expensive and sometimes it is best to see the size of the space live to gauge if it will house all your junk. There was another guy there at the office (sorry, I don’t know his name) and he was also very helpful and professional. I signed up and came back the next week to move in. I was able to use their truck to load up all my stuff which was a big help to get everything there in one shot.
The facility looks very clean and the customer service is incredible. I was able to get a great deal with the first 3 months being half off and use of their truck! I researched some other places but the price, customer service and truck sold me!
Thank you to the staff for making it an easy, comfortable experience!

So far, they’re great. I rented a unit today. I’d previously rented a unit at Public Storage on Fullerton, and refused to take my business back there because their system said I left 5 minutes after midnight on my move-​out date, and they dinged me for another month’s rent, refusing to bend. The funny thing is, I actually left 15 minutes before… But I digress.
Emilio took care of me. He was very courteous and professional. Their system wasn’t working properly, so it took a bit longer than it should have, but I got hooked up with a free lock for my trouble.
I love the location. It’s only 3 blocks away from my apartment, so it’s super easy to get stuff in and out. I kind of wish the tops of the units were covered, though. It seems insecure to have a space above the unit that someone can fit through.
I’m not storing anything precious there, nor would I recommend anybody store precious items in a storage facility in general.
Another plus over public storage is that they’re NOT 24-​hours, which means you won’t see people living out of their storage units.
Their online portal is lacking. I’d love to be able to sign up for auto-​pay or change my address online, but they require you to do these things in person. Oh well.

Beware! This business quoted me a discounted rate but then required me to sign a contract with a higher rate. The representative told me that the contract could not be changed to match the rate he quoted. He said something about there being a law against changing the contract, which I know is false. The place also smells musty. We took our business elsewhere, and we’re glad we did. I feel like I dodged a bullet by avoiding this place.

Great location and easy to get to from anywhere in the city.
The staff is amazing. However, if you are going to rent a unit here, ask for Felix. He was courteous, efficient and professional. Didn’t waste my time and got exactly what I needed. Wonderful customer service from the entire staff.
When renting you are able to use the truck to move. Plenty of space to unload and take your belongings to your unit.

Such a great experience here. I’ve had to use storage facilities multiple times since I’m in the military. Every time before I’ve had something go wrong. It was either water damage, broken locks, or something out of the ordinary. Not the case with this place. The staff was super friendly and informative. They were very understanding of my concern with the safety of my belongings since I was going to be leaving the country for almost a year. They informed me that they were secure and that my property would be there just the way I left it. I can vouch for that! No water damage, rodents, or anything missing. I’ve recommended this place to my military buddies from Chicago. Should I ever leave again I’ll be sure to use this place to put my belongings for safe keeping. I live on the Southside and am willing to drive all the way up the bucktown to this place. Definitely worth the drive!

I rented at this place initially because of the free moving truck, but much to my surprise I was unable to use the truck because another person had reserved it for the entire day. I asked the person working in the office if we could contact the person who rented the truck to see if they could take it for either just the morning or the afternoon but I was told that I should’ve been smarter and reserved the truck earlier. So note– FREE TRUCK RENTAL IS NOT GUARANTEED. THERE IS ONLY 1 TRUCK AND IT’S FIRST COME, FIRST SERVE, SO THAT LUCKY PERSON GETS IT FOR THE ENTIRE DAY.
I would have never rented at this place if I didn’t have a million other things to figure out that week for my move, but I felt stuck and it was more worth it to me be verbally demeaned by the staff member (let’s call him Giordano like the famous Chicago pizzeria) than to figure out something else. Giordano had me in tears by the time I finished signing my contract (again, if I had other options I would’ve taken them).
Moving in was a nightmare due to the sheer volume of people moving stuff in at the end of the month. This is to be expected, but it was difficult having to wait ~20 minutes each time I wanted to use the elevator. We also had to park all the way down the street because one lady had 2 large moving trucks in the garage and we had to play a tetris-​like game to move past all of her belongings and gain access to the elevators. Without being a little pushy and not letting that woman dominate the elevators there was no way that I would’ve been able to unload my truck by the time the place closed (to provide context, it took 1 hrs to load my truck from my high-​rise apartment and 2.5 hrs to unload at the storage facility). At least both elevators were working that time because last time I went just to check on some things and only 1 elevator was in service, and I felt extremely bad for all of the people who were trying to unload their trucks that day.
Overall, I’m extremely excited to move my items out of storage and pay a higher price for better service elsewhere. If you’re only keeping something here for short-​term then sure go ahead and take advantage of the 50% off rates, but just know that like always, you get what you pay for.
To top it off, when I expressed displeasure to the manager he got pretty defensive and was surprised at my lack of «common sense» to deal with a place that had me in tears when I first signed up, and he said that he would be reviewing all of the phone calls I made with his employees to ensure I had been given good customer service (I’d be very surprised if this was ever done). And he also mentioned that he didn’t care about the reviews he got on Unilocal because he said that it doesn’t have any effect on his business. He might be right about that – had I checked reviews before booking it is highly unlikely that i would’ve still decided to store my belongings here. I guess getting storage is sort of always a last minute thing and people don’t often have time to research. Oh well, glad to be leaving!

The staff here has been courteous and helpful from day 1. We have had no issues with ANYTHING and have found it to be clean and affordable. The free truck was helpful for moving a sectional couch from an apartment into the unit. The mileage was explained thoroughly and we had no problems. I would strongly recommend this location to friends and family looking for storage units.

So far so good, service and staff have been quite helpful.
More later after my move…
Moved in and could not be happier from the initial call through to leaving after locking my unit up they were great. Top it all off if you reserve enough in advance you can use their truck to move in for free, as long as you trip is less than 20 miles.

Truly kind and professional staff, I had an initial situation where the key to a lock purchased there the day of move-​in broke in the lock 5 days later… and they replaced the lock and did not charge me.
Then recently my business credit card had been hacked and my bank shut the card down and re-​issued a new one. PRIOR to being charged a late fee due to my auto-​pay not being able to be processed they called me and let me know there was an issue — in time to let me pay monthly fee without waiting for the opportunity to charge me a late fee!
Top notch! Very kind. VERY professional and in an era where most places thrive on added income from peoples late fees I was impressed with such personal service!
I highly recommend! Wonderful team. Great security! Great space!

The employees were very helpful and are very friendly each time I visit. The prices are reasonable as well I’d recommend them!!!

I rented a unit for two months. I paid ahead because the payment system was confusing and the terms state that they will throw your stuff out if you are late on a payment. Within minutes of renting the unit I had an unexpected change of circumstances and no longer needed the unit. I moved my stuff out, and asked if I could get the future months back. They refused, and were rude about it.
I filed a complaint with the attorney general of Illinois, and they issued a refund shortly afterwords.
The facility was dirty and had an unpleasant smell. There were fewer security measures in place compared with other self-​storage facilities I have seen.

My favorite part about this place was Sandra, and since they declined to keep the only efficient employee concerned with customer satisfaction on board, i am really over them. Their staff has more turnovers than a bakery. Im seriously considering moving my things.

Self Storage is reasonable priced, clean and the staff is the best! Everyone is friendly and willing to help. Sandra always helps me find my mail and packages.
MKMcnicholas

My rent has gone up $ 30 bucks a month since I started using Self Storage 1.
The concrete ceiling above my unit crumbled and dust and debris rained down on my belongings. The «helpful» staff did nothing about it.
Before you rent a unit, look deep inside, search your feelings and ask yourself if the money you will spend storing your stuff could be better spent just buying new stuff.
I am going to stop lining the pockets of those jerks and donate all of my belongings that are at Self Storage to the Salvation Army.

The prices here are reasonable in comparison to other storage places in the area/​city. In addition, the promotion has no strings attached: you pay for the first three months up front (which totals one month’s rent) and you’re good to go. There’s no minimum rental length or anything like that.
The only problem we’ve had is that the top of the building was being worked on while we rented here and we opened our unit to find everything covered in a layer of debris that looked like mouse poo all over. When we brought it up to the management, we had to BUY a liner to go over the unit, but they at least volunteered to put the liner on top of it for us. It would have been nice to have been notified of this work to prepare.
The use of the truck ONLY applies to move-​in, but not move-​out… FYI.

And it ain’t gonna rain anymore
Now my baby’s gone
Well… it rains here. Inside this building. And don’t expect that to change. Or to get a discount on your rent for the dry space you rented that isn’t dry. Or anything else. Ever.
If you want a secure building in a surprisingly shady area where people off the street are allowed access to ‘secured’ premises while the staff watch, this is the place for you!
Other than that. the elevators are SO slow, access is limited to 12 hrs each day, and the entry is littered with old furniture, litter, and other pleasantries, keep your precious things here!

Make sure you get absolutely everything in writing before you use them and that you read everything carefully. For example, you may be told your rent will be prorated if you move out in the middle of the month, but this is not true. Also don’t reserve online — the units advertised are not actually available, you will end up in a differently priced unit. Go see the unit before you sign any documents or give any $$ (this is true of ALL storage facilities). Don’t settle for the top floor — or at least ask the price difference for the different floors (elevators are slow, last time I was there 1 was out of order — this adds significantly to your time moving in and out). Other questions to ask of ALL storage facilities are 1) how much is the administrative fee; 2) can I use my own lock, or if I have to purchase one how much is it; and 3) can I move things in and out freely during the month.