Riverpoint Coin Laundry

Price is right, it seems clean, there are change-​making machines, food-​vending machines, and a bathroom if you need it. If you forget the bleach, the staff will sell you some, or you can run over to the supermarket nearby. It’s busy, but not so crowded that you have to compete – well, you might have to hustle a little for the dryers. The staff will actually help you if you can’t figure it out. You can park right in front and there’s good coffee nearby. I sorta love this place.

I don’t expect miracles for a laundromat, so I’m not really sure what others hope for either? But this place wasn’t bad. Jumbo wash was $ 6.75 which fit about 3 ½ loads of laundry in a standard washer. I had a lot of jeans and hoodies, so I was glad I was able to squeeze that all in. I had to do a smaller load on another machine that cost $ 3. I stuck both those loads in 2 dryers which took about a half hour to dry. Again, which hoodies, towels, and jeans, I was impressed. The place was clean, and was conveniently located next to Jewels and Aldis, so I could do my grocery shopping after. Their WiFi isn’t that great so don’t expect to get a lot of work done. The password is tapped onto the table where you drop off your laundry. And if you’re that bored waiting on laundry, the froyo shop next door is one of my faves.

The cleanest laundromat I ever experience! The people working here are super friendly! I love the wash result! Wash so good by their biggest machine.

I was a regular for 4 years. Overall, they did right by me: the employees I got to know on a first-​name basis where very nice to me (special shout-​out to Trini and Yolanda) and they offer the cheapest laundry drop-​off in Lincoln Park at $ 1 x pound.
My 2 star rating is due to what happened just before I moved away: the staff lost 2 pairs of jeans and the owner, Alice, went about it horribly…
After patiently waiting a month to see if the jeans would turn up, I told the staff to notify the owner and have her call me to discuss compensation. Instead, I was merely told on the following visit that the owner had approved a $ 20 credit for the two pairs of lost jeans. That pissed me off. That didn’t cut the loss and the fact that I didn’t even get a call was insulting. This is what happened over the course of a week…
* Got on the phone with her and loosely agreed on me going ahead and replacing one pair of jeans and bringing her the receipt. A pair of my jeans cost about $ 50 before shipping/​tax + $ 20 credit = $ 70 ($ 30 loss overall)
* Realized that one of the missing jeans was actually my fiancée’s and cost $ 129
* I purchased her pair instead and dropped off the receipt
* Got strong pushback, explained the new development and had to work her up to a combined $ 60 credit at the laundromat + a $ 40 prepaid visa card.
* I wanted to get on with my life so I accepted
* I moved away, left $ 20 unused credit at the laundromat and discovered that the $ 40 prepaid visa card was actually for $ 25.13 because she or someone she knows made two purchases on it before giving it to me.
Unbelievable. Thanks Alice.
Riverpoint is A-​OK for the price/​convenience/​very nice and caring staff. I just hope you don’t have to suffer the owner’s horrible customer service if something happens.

Love this place!!! So clean and well lit and not like a sauna like other places ! The machines are clean and so is the place ! A large place to fold clothes and sit while you wait for your clothes to dry ! Doing Laundry didn’t seem so depressing here lol !

Worst laundry I have been to. Came here to save time on the commute but it was a big mistake, as it took at least 3X the normal time to wash… You wonder why? Well, on one of the washers, they had to redo it since the machine refuses to use hot water. The drying? That took longer than if I would have dried the clothes with a hair dryer. Employees? Don’t look happy to be there, and I don’t blame them, neither was I. I’d suggest to drive a few minutes more to another laundromat, it might actually save you time and some quarters in the end.
Reply to owner: I did, they said they would let management know and offered another wash. Still no return of over 30 mins of my life I will never get back… you know?

We used the drop off service for the first time and some of our expensive clothing was stolen or lost when we went to pick it up. They are very shady and could not even get the manager to call us back or show up to the store to get the problem fixed.

So about 25% of the machines at this place have an Out of Order sign on them. The machines that do «work» don’t quite work well like they should. For example, you can select hot water on the top loaders like I did and upon checking the water by opening and touching it, the temp was cold.
As far as cost, yes we know their rent is expensive based on the area, but compared to other laundromats I use, a quarter for the dryers there gets you 10 minutes vs 13 minutes at other places. If you want a free extra minute use dryer 28, btw. Even at high heat it took over 40 minutes to dry something that would take 26 minutes at my regular laundromat.
No sink for you to apply stain remover on your soiled clothes, either. So if you need a sink, don’t bother wasting your time here.
Overall a very aggravating wash experience that took 2 – 3 hours vs my regular 1.5 hour.
If I were management, I would remove the flyers requesting Unilocal reviews until they address all the issues they have.

Just dropped off my laundry again. This place is AWESOME!
Very VERY clean well maintained coin laundry worth superior drop off by the pound service. The owner/​manager Alice is absolutely wonderful and very customer service oriented.
Great prices, excellent turn around time with wonderful customer service makes this spot worth any drive. Great Job!

I had a table cover for my outdoor furniture that didn’t fit in the washer at home. I went to River Point and found well maintained washers and dryers including several of large size, a clean environment and a very helpful attendant, Ms. Trinidad. I am happy that I went there.

This is a very clean facility. I always see the staff mopping and wiping down the machines between folding loads from the drop off service. I used to do drop off, but found it too expensive. The jewel is right next door so it’s easy to drop off a load, do your grocery shopping, fold it up and go home.

I have been doing my laundry here on and off for about 10 years. I have one washer and one dryer in my building so anytime I let my clothes pile high I would take it there to do. I always found the staff friendly and the place very clean.
I started taking advantage of their drop off service about 3 years ago after having kids and found it impossible to go down to the basement with or without them. One day our laundry started piling up and my husband said «bag up all the dirty clothes I’ll take it to the laundry-​mat and wash them!» Well he brought all the clothes back, perfectly folded and very clean … his secret … he dropped it off and after that I was hooked! When we figured out the cost, it’s actually not that much more than doing it myself.
I’m not sure which employees the customers were referring to that had a bad experience with but the entire staff has always been very friendly to me from day one. Christina and Trinadad are the absolute best!
There’s a new owner, Alice, that bought it about a year ago. She’s usually always there and is making sure customers are happy and taken care of. One day I picked up my laundry and I picked up the bag and I said to her, man this is heavy, I have to start working out. The next time I picked up my laundry it was in 2 bags so it wouldn’t be so it wouldn’t be so heavy for me to carry.
The employees seem happier since her family took over as well.
My last comment is I have washed my laundry there myself a few times last year and I didn’t have any issues with the washers or dryers being broken. It is kept very clean, even their restrooms are well maintained.

In the last year, my pup has had two accidents on her favorite bed. It’s my fault for my letting my schedule get in the way of taking her out. Poor Maggie! The doggy bed is fairly large, so I had to find a washer and dryer that could handle the load. Luckily, Riverpoint is really close to me.
The facility is clean with a lot of washers and dryers. The staff never said anything to me, but then again I was in a bit of hurry to get this not-​so-​fun task done.
Overall, this place was OK. I mean, it’s a laundromat. I did what I had to do with no hassle.

Always clean, hot water, hot dryers excellent service.

Located in a strip mall so shopping, eating and a nail appointment can all be done while laundry being done. Clean for a laundromat, coin machine for change, lots of washers and dryers, seating and rolling carts. Easy parking. Will return!

I checked Unilocal and then checked the website. Closes at 11p. Last wash at 9:30. Sweet! Rent a zipcar, hop in and roll up with my huge laundry basket at 8:45. PLENTY OF TIME TO SPARE!
Wrong. A girl with a bad bleach job and a worse attitude told me I had to leave. They were closed. I told her I checked the website. She wasn’t impressed. I pointed to the sign that said last wash at 9:30. She still didn’t care. I pleaded that I rented a zipcar. Finally! A response– it was «not her problem».
So, I wasted $ 20 on a car, to get to an early closing laundromat run by a raging c-​u-​next –Tuesday.
Save your sanity and go to Coin Laundry World on Elston instead.

Cheap and easy

Ample washers, ample dryers. Large volume washers big enough for multiple loads. But best part is that the prices are some of the best in the area for laundromats.
Plus because it is in the same strip mall as a Dominicks, a Marshalls, an Old Navy, a Jones New York, and a Starbucks, you will have plenty to do while the washers and dryers are doing the work.

I first found out about this place last year and decided to give them a try. As crazy as my schedule was, Riverpoint became a shining beacon of hope for my dirty duds. Often times I would drop it off before work, and after work return to find I had impeccably washed and folded clothing. If someone can do my laundry better than me for not much more money, then I hand it over. That said, I am a fan. The service here is relatively inexpensive, and really quite stellar. I don’t even need to iron the skirts and blouses, which are returned on hangers all cleaners-​style. Awesome.

It pains me to knock this place down a star, considering the serious crapfest that other laundromats provide. But can’t we strive for better?
Why this is going from fandom to A-​OKdom:
–Increasing numbers of «out of service» signs on the dryers and large washers. After a while you realize that the first out-​of-​order machine you saw several visits ago didn’t repaired, and the rest aren’t getting repaired, and the ranks just keep falling…
–Increasingly defective dryers. Not completely out of service, just functional enough for you to trust it with your load before discovering that it doesn’t blow hot air, or the door doesn’t really seal. That said, the ladies have been considerate enough to point out to me, before I added my quarter, that the dryer I had selected was going to disappoint me. Extremely kind, but frustrating when so many other options are out of order.
See my earlier review for the positive things this location still has going for it. Despite the perpetually wet floor, it’s tremendously less gross than other laundromats, and I continue to feel safe there. It’s just not as great as it’s been.