AT&T

They have a guy standing at the door but says he can’t do a simple exchange for me! Makes me wait over 30 minutes for an even exchange! Poor customer service!

Nice place. Clean. Organized. Friendly staff. David L. helped me & was 5 stars all the way. Answered almost all my questions. Got distracted l believe, so I’m still not sure but will find out & call AT&T directly. The fact that they play spanish music is silly to me. A «habla espanol» would suffice.

Liked this store until this year. Spent 5 hours there last week. Sold us 3 new phones. One was the wrong size and the other didn’t work. Also, told us we would get a $ 200 rebate, then $ 150, then $ 50. The women who helped was very nice but clearly the management was not supporting the sales team very well. Every time she went to speak to her manager, the deal got worse. Now I go back because the phone they shipped me doesn’t work and they tell me I have to wait an hour to return it. Ridiculous! The transaction to return a phone is simple and should be a different waiting time from the people who are there to make decisions about plans and purchases. All I needed to do was return and leave. Verizon here I come!

Terrible. Has taken me a month to resolve an issue that this att store has caused. Have been in three times to try to resolve the issue, the representative who was supposed to deal with it never got back to me and now has transferred stores. My service is now suspended because of this. Thanks a lot.

Liar. They told me my internet account was setup, and asked me to wait for one week for installing devices. But actually account was not created successfully and told me to wait for another week! Worst store ever! One star is too much

I will not be back to this store again, which is a shame because I visited there frequently for my phone needs. I was in the store earlier in the week on Wednesday, upgraded my phone and with a promotion decided to also purchase an ipad mini. The salesman on wednesday was just fine, it always drags a little but he was helpful and friendly. They were out of stock of the ipad minis and i opted to have it delievered to the store for security (as i didn’t want it to wait on my doorstep). I had paid in advance, signed all paperwork, basically they were just gonna hold it for me til i could get it. They called me friday afternoon to let me know it was in store… great, i’ll run and pick it up.
When i got in the door, i told the girl i had been in the store earlier and got an iphone & bought the mini, and they called me to come pick it up. She took my name and phone # and pulled me up in the system, and she told me i had 3 people ahead of me to wait… i asked, «i can’t just pick it up???» Blah blah i’ll ask my manager, he has to sign it out. I assumed it was some sort of tactic to keep me in there to buy more accessories or something.
I sat for 45 minutes, obviously annoyed because she and the manager blantantly avoided me like I had the plague. No one came up to me to apologize for the wait, to confirm why i was waiting or what I was doing there… you know, customer service. The manager stood by the door hovering for people to come in and making his own texts and phone calls. Waste of space. Finally, when it was my turn the poor sales guy that helped me apologized for the wait and had me in and out of there in 2 minutes. LIterally just handed me a box and I would leave. Before I left I asked the manager and first girl that put me in to wait why i had to wait for 45 minutes for a guy to hand me a box. No apology, no nothing, just «there was a miscommunication».
I have no patience for a manager, business, anyone that has such little disrespect for a customer’s time. Hopefully this store finds another system to streamline customers and their needs when they come in… because whatever they are doing now sucks.

I have the absolute worst luck with my iphone. Within the past 2 months I have gone through 2 iphones all because of my clumsiness. Being without a phone is probably the worst feeling ever but this at&t location does an awesome job with getting you in and out, especially if you plan ahead and actually make an appointment before stopping in. All of the staff has always been super helpful towards me and both times I have stopped in Emmanuel was the most helpful person. It is an extremely busy location but the staff is knowledgeable, so I definitely recommend making an appointment beforehand just so you don’t get caught up in any long waits.
Also if you’re a spanish speaker this is a great place to go for help.

Worst company ever! That charged me $ 40 dollars to upgrade my line. I’ve been with them for two years, never been late on a payment. So I deserve to buy a new phone at the discounted price… Right? Nope!!! They charged me $ 40 to upgrade and cancelled the discount I was getting through the company I work for. This company does nothing but scam and over charge their customers. Had they explained this to me at the ten different stores I attempted to get the iPhone 6 at… I would’ve never upgraded my phone. Also, the «NEXT» program is a rip off… Don’t fall for it! You’re paying double for the phone and don’t get to keep it once you want to «upgrade»

By far slowest at&t store in chicago 1 hour wait just to pick up a phone I purchased in advance then when it was my turn the host tried to give my turn to smone who arrived 30 min later luckily the gentleman Said hey its ur turn not mine. As a AT&T retired corporate worker and current stock holder this store is a embarrassment to the brand I help build for 30 PLUS years. «Note to manager Lucas» would be nice if you actually stepped in and helped when your store is crowded and not sit behind the desk with ur iPad as if ur doing smthng while customers wait for hours. President and chief of mobile and bussiness Ralph De LA Vega will be hearing from me.

These people are totally incompetent. I couldn’t even talk to a salesperson because they totally skipped over me in line. They were supposed to text me when I was the third person in the queue because the wait was 45 mins to 1 hour. Never got a text. When I went back 40 minutes later they said, «Oh, we called your name 5 minutes ago.» I told them that I never got a text and showed them my phone. They said there was nothing they could do and I had to go back in the queue and wait ANOTHER 30 – 45 minutes. Really? There’s nothing you can do? It’s a line, dude. I think you can make an exception since I showed you that I did not get the text and you called my name 5 minutes ago.
Go to another AT&T store if you can.

Terrible store, terrible customer service… the manager Lucas should worry more about servicing his customers than his hour long lunch.

This is a great store to visit if you like being yelled at and over paying for phones.
I can in because my phone was completely broken. The salesman said he couldn’t upgrade me but if I came back in 9 days he could do it. I came back three days later because I had to have a phone for work. I asked if there was any way that I could just upgrade now and the very poliet 15 year old working told me no it would be $ 699 for the Iphone5. I told her that was absolutly ridiculous and I might as well go somewhere else. She told me the best she could do was 499. So i paid it and immediatly went home to call and complian. I called the 1800 number and the guy on the phone said that was ridiculous and I should have never paid 499 for a phone that would only cost me 250 in six days. He said they can always push up the upgrade date and that I never should have been treated that way. He was going to call the store and have the manager call me in a matter of minutes. 18 hours later that manager called and YELLED at me and said they absolutly did not have to give me a better price. I hung up. I’ll keep my overpriced phone just so I don’t ever have to go back in that store again. But i assure you as soon as I gather up $ 300 Im canceling my contract with ATT.

Purchased u-​verse from the laziest and shadiest salesman I’ve ever encountered and I used to work in the cell phone industry for 4 years. Took a whole month to get the service started. Manager was even more useless. Both promised to call me back and never did. They also ASSURED me there would be no contract and sure enough, I’m stuck paying $ 150 cancellation fee. I’m shocked to get this kind of experience from a certified AT&T store. This experience alone is making me switch my whole family’s cell phone account to another carrier.
DO NOT go here unless you enjoy getting screwed over.

ATT is awful and I should have known better than to remain their customer, but I also must say that I have encountered helpful agents at this store … even though later nothing turned out as they explained. I truly believe its not their fault. I can see the frustration on their faces as they try to fix all the blemishes and inept behavior by in-​site techs and telephone customer service people… ah, and the laberynth of bills and credits and weird charges… a total Purgatory, to say it decently… but at this store I have been helped by good agents, latest of all, Olvin, who has been patient and helpful and extremely professional with me. Thank you.

I had been living in exile with my blackberry for years. I was planning on upgrading to the iPhone 4Gs as soon as I was able to, which was at the end of April. So when I dropped my BB on Saturday night and it refused to turn on again at the end of March, I was hoping I could upgrade slightly earlier than planned. It was of dire necessity that I get a new phone immediately, as I only have a mobile phone and I was going on vacation in 2 days, driving to FL from Chicago for my sister’s wedding.
I called them after trying one other store (at Lincoln and Irving) that didn’t have the phone I wanted in stock. Having no trouble with the upgrade at the first location, I was surprised that at this location right away I was told I could only upgrade on April 1^st. This was unacceptable for 2 reasons, one that was 5 – 6 days away and I would have to be without any phone for that long, second that I would be out of town on April 1^st as I had previously explained. I offered to the unfriendly man on the phone, that perhaps there was something he could else he could do to help me as the first store didn’t seem to have a problem processing my upgrade early. He maintained he could not help me, but that I could speak to the manager. On hold for a minute or two and the manager came on with an attitude. (I’m to assume at this point that the manager has been updated on the «ridiculous» request of this «annoying» customer)
I calmly repeated my story and request (trying to win friends with sugar). I was again told there was nothing they could do for me before the 1^st of April, when I reminded her I’d be going out of town, I was given no alternative. I don’t have the slightest idea how the upgrades/​phone rules apply differ between stores and why one store was willing to help without question and this store acted as if I were demanding something free and trying to get over on them. Neither of the two people I spoke to were helpful by any stretch of the imagination, nor did they provide basic customer service or hide their dissatisfaction at being asked to do their jobs.
DON’T SPEND YOUR MONEY HERE!
The only star I give is for the Uptown location that had both the phone I wanted and fantastic staff that helped me out of my jam with speed and friendliness.

Well, the story gets worse, and sadly I cannot give zero stars to AT&T. There is a happy ending, however. At least I hope. In spite of a request to cancel internet service, and then to cancel all service, they never did either, and they just continue to bill me, and I continue to not pay them until we determine what I really owe, in view of the service cancellations. We’re close to $ 400 at this point. Which they will never see. This is not unlike extortion.
Since I have had the same land line number, which is on a bunch of records and accounts, I went to Verizon to see if I could at least salvage the number. (Oh, and by the way AT&T could not even muster the expertise or follow up to shut off my service on the date they threatened.) The good news was, yes, I was able to switch that number to a Verizon service, which is actually a mobile service. Yet I can just use my land line phones with a device they sold me-​kind of a router. And now, for $ 19.99 per month, I still have my old land line number, and I can use the old land line phones. The same basic service would have run me $ 50 – 60.00 per month with AT&T. Good news for those of you who though AT&T had a monopoly on land line use. Or if you are looking to save your old number.
Just a shame when you have been with a company for a long time, paid your bills on time, etc., and then have to resort to drastic measures to escape bad service, a complete inability to follow up and a corporate arrogance which is beyond belief. If they take over T-​Mobile, I will be sure to switch my T-​mobile phone to Verizon, too. I will never send one red cent to AT&T. Hey, where did that «red cent» expression come from, anyway?
And P. S.: including me, there are now four useless jacks in my house.

We made the mistake of believing the advertisements that we should to U-​Verse. We already had A.T. & T. for land line and internet, our contract with Dish was up. Perfect time, right, WRONG.
We were fooled not once but TWICE by their promise ‘em anything sales department. Twice with two different techs, they declared that they could not possibly install U-​Verse in our condo (never mind that the condo next door and below had it.) They declared this after they disconnected the phone and internet for the building and took off. The second time it took two days for A.T. &T. to come out and repair the damage their tech did because we were stupid enough to try and give them more service/​money.
We then called Dish and they were out immediately and we have great new television. The phone works fine.
But the internet has been intermittent even since the first screw up and it is so annoying.
We want to find a more reliable provider but who?

This is about the internet service. not about this particular store.
Please avoid AT&T at all costs!
Problems:
1. Two years ago (2008) I tried to get the wireless internet. After they checked to see if my address was good for their service, they sent me the equipment and surprise surprise, no service. Error message that my address could not get internet from AT&T. Ok, I called them and they said to return the equipment. That I would not be charged for anything since the service was never provided. I returned the equipment and that was that. Or so I thought.
2. Last August I tried to get internet service again, at a different address and they did they same, they checked my address for availability. Ok, they said they have service for my address. However, they said that I have an outstanding balance of $ 86 from 2008. After I explained to them what happened they said they’d fix it and I would not be responsible for that money. They sent the equipment and I was online 3 weeks later.
3. Almost four months later I received an alert from the credit bureau that there is a collection agency trying to collect. I check it out and surprise surprise $ 86. I called the collection agency and they said it was from AT&T. I called AT&T and again they said that they had fixed it and that it should be ok now, that I was not responsible for that money (sure after it dropped my credit score almost 100 pts.) That was just two weeks ago.
5. I just moved and called AT&T to transfer my service to my new address. surprise surprise! they said they couldn’t do it until I paid the $ 86. Even after I explained to the guy that I had dealt with this before and they (AT&T) had said they had fixed it, he said, «we are sorry, but the representative who helped you the last time should not have said that. At this point you will have to pay that past debt in order for us to transfer your service to the new address.» I told him that I never got the service and returned the equipment. He pretty much ignored that and said, «Sir, this note doesn’t tell me for what is the bill of $ 86. It just says that there is a debt you owe.»
I told him that I am not going to pay the $ 86 because they are charging me for something I never got and they failed to keep their records straight. He said, «that’s too bad sir.»
So what it all means is that I will not get the internet transferred to my new address; but get this, they are going to charge me $ 150 cancellation fee for stopping the service at the address where I don’t live anymore.
PLEASE DO NOT GET AT&T! You will save yourself a lot of trouble. I am still waiting for a ‘supervisor’ to call me back.

Sometime this past summer I saw an ad on TV for DSL service for just $ 14.95 a month. Great, I thought, I want that. Since the free signal that I had been using was password protected, I needed a reliable internet connection. I was willing to pay for it. I was sick and tired of going to Starbucks and having to buy a tall decaf just to check my email.
So I ventured to this retail outlet and bought the service.
Problem #1 sales rep tells me it will take three weeks for them to activate my DSL connection. OK I guess I can wait. My modem arrives and I plug everything in as instructed. No DSL signal.
Problem #2 I call tech support and they tell me that everything should be working. It’s not. So I get transferred to tier 2 support. The guy tells me that he put in a ticket to home office and my problem should be fixed by 3pm that very same day. Guess what? It still doesn’t work.
Problem #3 I call them back and tell them that they need to send somebody out. We schedule a day and time and the technician never shows. No call, no explanation.
Problem #4 A call back to customer support sheds no light on why the technician completely ignored my first appointment. So I reschedule.
A week later a friendly technician shows up (2 hours late) and proceeds to climb the telephone pole behind my house. A full 1.5 hours later I have DSL service. Hurray!
But the story is not over. I am still getting robo-​calls from AT&T stating that they are sorry that they missed my 1^st appointment. Ugh. I am so sick of the service.
The good news is that this retail location isn’t half bad. I had a pretty good experience here, actually. Sigh.

I have lived in Chicago for five years and have been in search of a great att. I have finally found the store for me. From the moment I walked in, to the moment I walked out (without a purchase), the greet person was helpful as well as Adam.
Although I didn’t make a purchase the first time I was in the store, I returned to purchase an iPhone three days later. Adam was super helpful, knowledgable about products, honest and didn’t pressure me into buying extras and add-on’s.
This has become my new favorite att… thanx Adam!!!