Ritz Auto Spa

First time here. I live 3 minutes away. Friendly greeting. But oily boot prints in my car is not cool!!! You will never see me again and I’ll be sure to spread the word.

Well, damn… I’m pretty critical and impatient and I can honestly say I had to check and make sure I was reading reviews for the right spot. I’ve been coming to Ritz consistently (2 – 4 times a month) since August 2015 and I have NEVER had the experiences others are expressing. There have been times when my cleaning was so good that I came back to leave a tip after debating whether or not to leave one. The longest I’ve ever waited for my car was about 45 minutes to an hour and that was a day when the place had at least 7 – 8 people waiting. Generally, I’m in and out in 20 – 30 (which I think is reasonable considering they’re doing full interior and exterior cleaning). They’re always professional and do an amazing job on my car. They also offer a rewards program where every 10^th visit is completely free. Not sure why the other experiences are less than favorable, but as for me and my car, we’re good and satisfied with Ritz. Lol.

Terrible wasting of customer’s time… I came in at what should be a low traffic time at about 1pm. it took these people well over an hour for a regular full service cleaning. WOULD NOT recommend to get your car cleaned here unless you like having your time wasted.

Really disappointing that the only car wash in my neighborhood is sketchy. Because they also run a parking lot and an Enterprise drop-​off from this structure (from what I could tell), it was hard to know who worked there. I pulled up and nobody was around, and then the guy who approached my car was not wearing a uniform. He asked if I wanted the inside cleaned and then acted like I should get out. That’s it, I’m supposed to turn my car over to someone with no identifying insignia and without even being offered a receipt for what package I’m ordering? After 45 minutes, the exterior was clean but I was sad to learn that they don’t have the equipment to wash the salt off the undercarriage. And this is the second time I’ve used this place, and the second time I’ve paid for vacuuming and found that they did a half-​a$$ job. This time the seats were vacuumed but there was still white dog hair all over my black upholstery and floors. How do you miss that?! I’ll be taking the freeway for a car wash with better reviews, even if it’s 30 minutes out of my way.

So my boyfriend dropped my car off for a full detail inside and out. $ 150 (normally $ 200) total for X3. My car looks like it had a basic car wash on outside. Tires still look dirty as hell although they stated they used armour all (why you lying?). My leather seats look the same as before but they claimed they were washed! This is definitely not what I was expecting. Cigarette lighter compartment in back seat dirty. Passenger door compartment still dirty. Dash still looks dusty. Pedals look dusty. I gave 2 stars just because carpet was cleaned well give or take a few spots! Will not be returning. Just felt like the entire job was mediocre!

Just took my car in and I’m super anal about my car. They hooked me up and for the full service wash at like $ 17 bux, it felt like a full on detail. Apparently they changed management or something but my wash was great. Thanks guys. Will come back frequently.

Damn shame!
As others have stated, there’s no way it should take an hour for a full service car wash when there are only 2 – 3 customers ahead of you. Maybe they’re ok if you want service that requires a dropoff, but this is ridiculous.
This is my 2^nd attempt. Won’t be a 3^rd unless they hire addl help and improve their times

I went to Ritz for an interior detailing. I was a little reluctant to give these guys a try based on all the dismal reviews on here. I mainly tried them because of the convenience since I live less than a block away. I was genuinely hoping to be wowed so I could be that one person singing their praises against the masses. However, it just was not to be. From arriving three hours before close (after I had called them and they’d said two hours before close was ideal) and them acting like I was inconveniencing them by coming in «last minute» (?) to acting like they were doing me a favor by only charging me the car detail price (I have a Scion xB which some people misclassify as an SUV) to not even doing anything more than vacuuming and wiping down the interior. That’s right: I paid them $ 100 to vacuum and wipe. I even asked them what is included in an interior detail and I was told they shampoo the carpets and seats as well. Take a look at my photos and you can see they absolutely did neither. I’m planning on taking it back in so we will see if I give them a good update.
Update: the manager apologized profusely and refunded my money. I declined scheduling another appointment. Since he owned up to their error and attempted to right it, I’ve upgraded my review to show three stars instead on one.

The worst car wash every!!! I took my new car in early on a Saturday morning. Slow service, and in addition to being poorly cleaned, when I got the car back there was a deep scratch in the driver’s side tint. WORST customer service ever!!! Instead on apologizing and offering to pay to have the window tint redone, they asked how much I had paid for the tint, the proceeded to tell me I paid too much! WOW! I was really optimistic about having a car wash in HP again, but please, save yourself and skip this place. Not worth the hassle and the ignorance.

This location is in a great spot simply because there are no hand car washes really within a 20 block radius. However they need to up the customer service, this is my first time visiting the location. The workers do not have uniforms, I believe a tshirt will go a long way. Handing my keys to someone that looked like they walked up off the street was not my cup of tea. They are not fast at all, it took an hour for my car and there were only 4 others waiting in the seating area. They did a great job on my car, but I’ve never had my car cleaned and not smelled something fresh. Nothing smelled bad, but there was no fragrance which I found odd. I believe if they get more people, provide better and faster service they would be great.

It shouldn’t take 45 minutes to an hour to get a car washed when there are only a handful of people in front of you. Trust the reviews and avoid this place!

I went by at noon on a Tues and was told there would be an hour wait. I said I could come back later and the manager said they were open until 6. I came back at 3:30 and went inside to find the manager sleeping in the couch in the waiting area! Another employee walked in, laughed, and said «I think we’re closed.» The manager then woke up and said «yeah we’re closed.» No explanation or apology, no notice that the neon sign that said OPEN was still turned on … It’s so frustrating because that is such a good location but I just wish it were being run by someone who cared.

I went to get the inside and outside of mt car cleaned. When I got my car home 7 minutes later I noticed a horrible scrape on my bumper, down to the primer (not to mention they didn’t thoroughly vacuum the inside). I immediately drove back as I called to complain of the damage. They looked at the car and asked me to leave my name and number so the manager could call me after he reviewed the tape. The manager, whose name keeps changing for some reason, never called. I took the car in for an estimate. It was a $ 900 scratch on my black Audi Q5. All the bad reviews are true. AVOID AT ALL COSTS.

The car wash guys stole all my change from out of my cop holder and then the owner didn’t even want to give me my change back from the $ 20 I gave him, he said he forgot. Avoid at all cost they are a bunch of crooks. When they take your car in the basement they do whatever they want including turning up the music as well as scrapping my car which the owner says he isn’t liable.

I think they have the potential to do really well the are the only one in the neighborhood and have speedy service. I was fooled. I took my car in to get a full detail and found out that after 10 hours my car looked worse than their car wash. I spent 200 on a detail and my car came back with a large chip in which they never owned up to. Take pictures if you ever drop it off. Also it’s probably better not to pay for an expensive detail. They do better with the car washes.

Great service! Love the way my car shined. Got the hard to reach crumbs out of the crevices. Much better than the automatic drive thru car wash. Reasonably priced. Brought my Mom’s car in too.

I only had 20 min to kill b4 I had to pick up a friend while they finished getting ready and these ppl did a great job in the short amount of time! I was happy about the improvement on my clean car!!! Fast and worth the money!

Probably the classiest car wash I’ve ever been in. Great service, friendly, reasonable prices, clean waiting area. Will definitely be coming back! Very impressed

Very pleased with the work they did to my vehicle. i had my vehicle detailed by them and i must say it looks the same as when i bought it.