Alpha Lock and Key

NEVER use this company. Below is the letter that I wrote to their President in Florida.
Dear sir:
I am writing a letter of complaint. I called 1 Alpha Lock and Key, 1400 W. Fullerton Avenue, Chicago, IL at (773) 799‑9055 last night and no one ever arrived. Here are the details:
2:36am — I call your company because I locked my keys in the car. The woman notifies me that a driver will arrive in 15 – 30 minutes. I thought, «Okay, I can wait that long outside of my car. No problem.»
2:48am — I receive a call from Tiffany at (847) 830‑2343 who states that the driver will soon arrive.
3:23am — I call Tiffany because the driver has not arrived and I was expecting him to arrive no later than 3:06am. She says she will look into it.
3:25am — I receive a phone call from Paulo at (224) 200‑1973 who says that he will arrive in 20 – 30 minutes. He sounds as though he is just getting out of bed. I ask him his location and he says that he is on the 94. I don’t hear any type of driving noise in the background.
4:02am — I call Paulo and get no answer.
4:21am — I call Paulo again and get no answer.
4:23am — I call the dispatcher and get no answer.
I finally leave my car at 4:29am, almost two hours after making the initial call. I never receive any response.
I am thoroughly disappointed. I then tried calling another company and I guess that a lot of them are connected. Yet again, a woman at 4:40am at (773) 799‑9748 told me that a driver would arrive in 15 – 30 minutes. 30 minutes go by and I call again and they connect me to a man who says, «I guess you called many companies, yes? I don’t have any technicians available. They should’ve told you that.»
I am very tired right now and very angry and I wanted to make you aware of how your business is operating in Chicago.
Sincerely,
Joe Hernandez-​Kolski