Rent the Runway

This service is not what it used to be. Overall, better to just buy a new dress.
Dresses didn’t work out, after getting disconnected multiple times– realized replacement dresses weren’t going to make it here until DAYS after the event.
A stylist apologized and promised a full refund, confirmed refund details over phone TWICE — - then she emailed me 8 hours LATER to say she made a mistake and I could only have a merchandise credit.
Not worth all the time, stress and hassle to end up disappointed.

Such a great experience! I went in the week before an event in California with no appointment. Veronica was awesome! She gave me several options and was honest about how they looked. Once I picked one she explained the whole process to me and even helped pick a great pair of earrings. The dresses showed up the day of the event and I could pick which felt better. I got tons of compliments and will definitely be renting from them again!

I was in Chicago just for the day and I really wanted a dress for a night on the town. I saw there was a Rent the Runway in Chicago and I decided why not try it?
My stylist Michael picked out a beautiful teal Elizabeth and James dress with complimentary earrings. He was super helpful and had excellent taste for my petite size! Highly recommend renting a dress from here, especially from Michael!

I use this Rent The Runway store all the time, and they are simply the best! Jessica is my stylist, and this girl is ah-​maz-​ing. She got my style completely the first time I met her, and she hasn’t missed a beat in dressing me sense. She has dressed me for everything from a major red carpet awards show in hollywood to national tv appearances, and each time I have looked absolutely flawless thanks to her. Even the on-​air anchors have asked where I have received my outfits. Thank you so so much Rent The Runway for always making sure I slay!

I had a wonderful experience with rent the runway! Michael was very helpful and accommodating to my style preferences. He found the perfect jewelry to go with my dress. Overall a very positive experience, I will be back!

My girlfriend tried to rent dresses under the unlimited membership and they didn’t fit and she didn’t like the replacements. She received no refund and you won’t either if you’re unsatisfied, as is specified under the unlimited service. Some of her girlfriends liked the service but it did NOT workout for her so food for thought.

I ordered two sizes, both were way too big. I contacted support in order to get another size as promised in all of the materials and ads, and it turns out they were out of stock for the weekend. They also offered to overnight a different dress to me (none of which were on-​par with the original dress)…a day and a HALF later (meaning the day OF my event) which for obvious reasons, clearly would not work.
Now that I am totally screwed for the wedding that I am supposed to attend, I was just informed that not only would I not receive the entire total of my bill back, but that I won’t even get my money back. I will instead get an impartial credit toward my next purchase. After this horrible experience, it is quite unlikely that I would use this service again, let alone recommend it to anyone.

Definitely not what I expected. I’ve never ordered from rent the runway but considering i attend countless fundraisers I decided to give them try. So I was like I’ll just bop in downtown since there is an actual store. The selection in my size was limited (which is expected) but still disappointing. I had to check back in with the receptionist to let her know I was ready after 30 minutes of shopping around. Then a stylist showed me to a fitting room. Had she introduced herself I would know her name, but I don’t. I came out in my first option, she was busy with another customer and instead a different stylist offered to tie the bow of the dress. She was lovely. I stood looking at the mirror and my stylist came by and asked what I thought. It laid weirdly on my chest probably a bit snug but a size bigger would have looked too big. All she said was yeah it’s snug. Didn’t offer to find something else, bring a different size, nothing. I went on to try on the options but was already frustrated. And not once did she check in. So I changed back into my clothes and said screw it. My stylist didn’t even notice I left and pretty sure no one else did either.
Definitely not what I expected. Will not return to the store.

Went in on a busy Saturday, lots of dress options with staff that is helpful and organized even while dealing w many customers at once. 20% off first order or $ 20 off if you use a referral code from a friend which also gives them $ 20! Easy to order, easy to wear, easy to return!

I can no longer recommend Rent the Runway.
We rented my daughter’s prom dress from Rent the Runway. The appointment was very enjoyable with Lynsey but they sent the wrong sized dresses and my daughter was not able to wear it — and had to run around looking for a prom dress the day before the event.
They did give me a refund — which is the least they could do for the inconvenience.
Given the last minute nature of this rental — Rent the Runway has to be better about sending the correct sizes

Such a wonderful first experience I had here! I will say I was a bit worried before stopping in that they would tell me I needed an appointment, but nope! They were able to help me out almost right away.
You get to pick out any 4 dresses on the floor each time you get a fitting room. Then once in the fitting room, your sales associate will help you with everything you need like shoes, jewelry, fit questions, etc. I found one I liked almost instantly, and was so excited to rent it for a weekend wedding. My sales associate explained all of the rules up at the register while helping me check out to avoid any confusion.
My dress arrived 2 days before the wedding, and it was soooo easy. I literally cannot wait to go back!

I had dresses I rented from the website sent here. From now on, this is how I will rent dresses. I walked right in and was able to pick up my order and try them on with the assistance of a stylist. Aylin (my stylist) was super helpful and patient. She gave me a fair and honest opinion about each dress I tried on (I never felt like I was being ‘sold’) and great advice on how to wear the dress I decided on. She even helped me accessorize.
The store itself is beautiful and clean and looks like it has a ton of options if you were to walk in or make an appointment without already having rented a dress.
I rent dresses from RTR often and will absolutely be back!

Hello, I have been incorrectly charged for a dress that was ordered out of my unlimited account ORDER #5 784 584 but was processed as a classic rental. i planned on keeping the dress for a few weeks but now i have to return it. I have returned the dress but have yet to see a credit for the funds… and no one has returned my emails. PLEASE reach out to me with information on when the charge will be reversed. Thanks, Francesca

I will never recommend this store to anyone. I called to see what the procedure was to visit because we were looking for (four) prom dresses for my daughter’s and their friend. I was told we could visit the store anytime without an appointment and we would be fine, but a weekday would be best.
We decided to take a vacation day from work (Wednesday) and take the girls out of school for the day because we were excited to visit the store.
What a complete disappointment. The girl who sits at the front door was RUDE. We walked in and she never even said Hi to us. She actually gave us a look like we were bothering her. The girls working in the store ignored us making us feel we were a bother. We decided at that moment we would never consider giving them our business.
Their loss. We actually bought four dresses that day spending over $ 1,500 from a person who gave us wonderful customer service.
Terrible service!!!

The store is great for last minute events. You’re guaranteed to find something that will work if you’re ok without your first choice from the website.
I recommend trying Rent the Runway Unlimited. It’s $ 140 per month for up to 3 items that you change as many times as you want (can return at the store but order online. Shipping is fast in Chicago).
$ 20 off Code: FFUNL1295B1

How do you not love this place? I started by making an appointment online at the store with a stylist. To me, this is worth every bit of the $ 25. NOTE: Here is a tip: Book mid week or later if you can… I booked a Monday and many of their dresses were still out/​getting cleaned.
Alex really listened to the look I was going for. He pulled some dresses for me to try on there in the store. It was nice to have someone that gave you an honest opinion. I don’t mind hearing, I think the other dress was better. I want an opinion. Alex kept it positive but yet gave me real feedback. He ended up giving me some really great suggestions for dresses that they did not already have in the store. I ended up renting a stunning dress I never tried on because of Alex’s suggestion and a backup dress (for a small additional fee) that I did try on just so I could feel confident I would be ready to rock my black tie event.
I picked up the dress from the store which I would recommend if you can so you can try it on there and make sure everything is what you want. My girlfriend who also rented her dress came with and ended up switching out both her dresses for one that looked amazing on her. I would have chose the first dress except that I had lost a few lbs between the appointment and rental date. The first dress was amazing, just a little big so I ended up with the back up dress. I definitely recommend booking with Alex, he won’t let you leave unhappy. It was also Valentine’s Day weekend so it was really nice to see their promotion with Dylan’s Candy. I got to take home a nice canister of gummy hearts.
Lastly, the return. I could have dropped it in the mail. However, I was going to be within a block of their location a day after. It was so nice to walk in and be recognized. I felt like they went out of their way to make sure I really loved my experience.
Can’t wait to rent for my next event… love this place.

Walked in here last night to return my pieces and was pleased with the level of service I received. The staff greeted me with a smile and happily told my friends and me to take a look around.
Chicago is so lucky to have a storefront where we can try on dresses to rent the same day!

This review is for my experience with the corporate office, not the actual store. I’ve been to this storefront and it’s fine.
I’ve been using Rent the Runway for a couple of years, mostly to rent gowns for black-​tie events. Until a few weeks ago, my experience with RTR was very good. My dresses always arrived timely and were what I ordered. I have noticed more recently that some of the dresses looked a bit more worn than I’d like.
Having had these positive experiences, I decided to try Rent the Runway Unlimited. It’s my first month with Unlimited and I’ve already had issues. One of my three items wasn’t in stock. They shipped the two that were available and had me select a third. It took two weeks to get the third item, which is ridiculous when you’re paying $ 150 for a month subscription. I’ve returned my first two items and am curious how long it is going to take to get the next up in my queue.
I also recently purchased two deeply discounted used dresses. Somehow they shipped them to an old address that I had on file. Perhaps this is my fault, but I’m still trying to figure out how the dresses went to that address when I’ve had multiple orders to my new address. One of the dresses arrived without the sash, which is absolutely needed to complete the look of the dress. There are belt loops for the sash, and without it, the dress doesn’t hang right. I’ve emailed multiple times with customer service, who has informed me that they don’t have a sash to send me. They have offered a 50% refund. I don’t want it — I’ll never wear the dress without the sash, and want to return it for a full refund. They don’t seem to understand that there «no refund» policy doesn’t apply if they can’t provide the dress that I ordered in its entirety.
Customer service has completely gone down the tube with RTR. Shipments are taking too long, are going to the wrong address, and the quality of the products is sub-​par. Such a shame because this is truly a great concept.

I was really happy that Rent the Runway has a storefront location in Chicago where I could make an appointment to try things on, since I’m a difficult size to fit, and I don’t really trust renting something without trying it on only to find that it doesn’t fit when it arrives and be scrambling.
I made an appointment, and the time was not honored. I arrived about 20 minutes early and was not told that the stylist was running late until the exact appointment time.
The dresses she chose for me were okay, but most were not what I was looking for at all based on my preferences. When I tried one on and said it would not zip, she tried to force me into it, so that she could make the sale, maybe? She was also misinformed about what sizes certain dresses came in.
I did end up renting something that I tried on, but I might make a shopping trip to see if I can buy something instead that I know I’ll be happier with, and cancel the reservation.
All in all the concept is nice, but make sure you make an appointment if you really want to try things on. Walk-​ins are accepted, but there is a 5-​dress try-​on rule. I heard that about 10 times while I was waiting for my appointment (and the walk-​ins were walking ahead of me.)

I was excited to come into this store because so many of my friends have had positive experiences online. The stylist was nice and provided a lot of information.
While I understand that they can’t stock everything, I was not impressed with the lack of larger sizes (everything seemed to be a 0 or 2) and to me, it seems like a waste of time to have the store sorted by color and not by size… but I was shopping last minute and couldn’t wait for something to be shipped in.
I also thought a lot of the dresses seemed very «worn in» or like they’d been dry cleaned 30 times.
I’d maybe go back but it seems like online may be a better option.