Ray Gallagher – State Farm Insurance Agent

Sorry but they suck they drop me without even calling me after having my house home and another house home house and car they just third just horrible I would never go to them just my thoughts

I have been with this specific agent for 24yrs and counting. My parents were with him before that. I have had the opportunity to deal with other agents in various parts of this country and even this state & every time I go back/​stay with Ray. This is the kindest & best office I have ever dealt with. Very informative & helpful. I do not care for dealing with the main office of State Farm (Bloomington) during the off hours due to them not relaying info to the agents office, but have never had a problem with Ray’s office with anything. I highly recommend this office for all your needs NO MATTER WHERE YOU LIVE!!!

Okay so I have had my State Farm Insurance with Ray Gallagher’s office on 55&Pulaski for over 3 years. I contacted the office in mid February with my new bank routing number, so they can continue to deduct my payments from my new bank since I was closing my old account.
Well turns out they never deducted March or April payments and I am driving around with no car insurance! NOBODY bothered to call me.
THEY CLAIM I should have received an automatically generated notice which I NEVER DID and that they entered the bank name incorrectly so the payment did not go through. I sent them an email as clear as a bell with all the information in a very simple manner and they screwed it up. God forbid I get into an accident or a pile up, I am still paying my car and I would have zero coverage, I was livid when I found out about this.
I left a message for the Agent, Ray Gallagher, and he was such an asshole, he did not apologize, assume responsibility, he even put me on hold to take another call while I was on the phone with him. He stated it was not their fault and that if I wanted to stop being their customer it was too bad, nobody ever refunded my reserve deposit or responded to my emails regarding my deposit. He sounded very arrogant and you could simply tell he could care less about my situation and my concern.
I hope he is that happy when he receives the notice from the Better Business Bureau I will be filing.
I ask you, be careful with this office, this is extremely unprofessional and unacceptable.