Enterprise Rent-A-Car

I had a really great experience at this location. I was offered water when I came in and an upgrade on my vehicle. The associate told me there would be a ten minute wait because they had just left with the car to get gas. When the wait passed 10 minutes I politely expressed my concern and was given additional savings that I truly appreciated.
The only reason I’m giving 4 instead of 5 cars is because the car smelled of smoke and I had to ride with the windows down the first day just to bear it. Other than that, things were good.

UGH.
I reserved a car online at this location (because it was the cheapest, supposedly…) from 4pm-​11pm yesterday. Everything seemed fine until I get there and the guy behind the counter told me that it must have been a mistake because that location closed at 6pm, and I wouldn’t be able to leave the car after hours. He asked where I lived, and then circled another location on a map, which was much closer to home, and said I’d be able to leave the car after hours there (it was the 2900 N Sheffield locale, fwiw.) This was honestly much better than taking the car back to S Pulaski, so it seemed like a relief at the time. The guy said, «oh, yeah, almost all Enterprise locations do after-​hours drop off. Just not us for some reason!»
Then I was told I needed to make a $ 300 deposit on a debit card since I didn’t have an actual credit card. I thought this was kind of bullshit, because I rent from other places all the time (Alamo, Hertz) and haven’t ever paid a deposit. The guy seemed to agree with me (?) and then said he’d knock it down to $ 200, which was a little weird. If it was a company policy like he said, I’m not sure how he had the power to do that, and it made the whole thing seem really arbitrary.
When he pulled up the car for me, he did an EXTREMELY thorough walk through, including noting mud stains on the sides. Um, does that mean if I drive through mud, I’m going to be charged for damaging the vehicle? He spent about 20 minutes reaching inside the car to show me things, «This is the windshield wiper lever, move it down to make it go faster!» «The gas lever is down here, and you’ll need to pull it!» Thanks dude, I’ve obviously never driven before.
This whole process takes 45 minutes, and I start to feel quite embarrassed for all the other people who were waiting inside for their cars.
Fast forward to later that night. I head to 2900 N Sheffield to drop the car off after-​hours. The location is closed, and the gates are locked with, get ready, no mention of instructions for drop-​off. So I called the customer service number that the guy had given me earlier, and there’s no option for «talk to a human.» I eventually had to call the roadside assistance number and get them to transfer me to the ORD locale, where I was directed to yet ANOTHER Enterprise location in Bucktown. When I got there, the woman working there very nicely explained to me that almost NONE of the Enterprise locations have after-​hours drop. So maybe that guy just wandered in off the street with a uniform and decided to take a stab at being an Enterprise rep. ¯\_(ツ)_/¯
Just don’t.

Whenever I fly into Midway I rent a car from this Enterprise. I too take the Orange Line to the bus depot at S Pulaski to save money. On my arrival they pick me up at the depot and bring me over to their shop, although it is not a bad walk. The shop itself is pretty dumpy looking but they are always very friendly and accomodating. The first time I rented from them I reserved a compact and received a beautiful full size car at no extra charge. On my most recent visit I did specifically reserve a full-​size hoping for a Ford Fusion. Since the Fusions were recalled, they asked me what would make me happy. I asked for something stylish and jokingly asked for something black to go with my outfit. They went out and looked around and brought me back a gorgeous Black Nissan Altima. I loved it! Ten days on the road with that car and I wanted one! I will definitely rent from them again when I am in town.

This place and its management are absolute shit.
They won’t pick you up, will play dumb when you ask the most basic questions and will charge you for their own incompetence. They should be embarrassed to be in business.
I only gave one star because Unilocal made me.
Avoid at all costs.

Rented a car prior but unfortunately they didn’t have the car that I really wanted. I was told that I would have the car just to ask for it.
The place is not the most popular of Enterprise but well worth it. The staff is pretty nice about accommodating and although the selection is not the top of the line here, you can rest assured that you will have a good experience. I do suggest that to bring the car with the same amount of gas you got it with since this can go against you for sure and they will charge you for it. With gas prices the way they are, you better make sure you control what gas is put in.
Have a major credit card of course and your license and you are good to go.