Quality Management & Rentals

RUN! Do NOT use this management company. For your sanity’s sake… just. don’t.
**Damir D. who gave a 5-​star review works with the company as does his brother Samir (Damir lives in my building), so you can disregard his review. **
They are the ABSOLUTE WORST. I own three condos in the city and the issues I run into with Quality are mind boggling. My husband and I are currently in the process of selling our unit and Quality is making it a nightmare.
1. They didn’t have enough in their reserves for the banks to even consider giving the buyers a loan. This is illegal by the way. Our attorney and real estate agent were flabbergasted.
2. They’re holding up the closing because there’s one person… yes one person, who can process the paid assessment letter and she’s on vacation for a month. WHAT? Who runs a business like that?
3. The information they gave us for their insurance company to get the certificate of insurance… yeah, it’s the wrong number and they’re telling us that’s they only number they have. How do they work with their insurance company? Is there even insurance on that building? Honestly, I wouldn’t be surprised if there weren’t.
4. I can’t even begin to list the amount of issues we had with Quality while living in the unit.
Ugh, just save yourself a huge headache and go with another management company. My other two condos use Cagan and Integral. I like integral a little better, but either way you won’t want to rip hair out with them… or you know, hurt anyone.
Quality, I dare you to respond. Please, please take a stab at somehow rectifying your idiocies.

TERRIBLE — DO NOT WORK WITH THEM IN ANY CAPACITY. EVER. They lie and have caused a nice building to now be overrun with vermin. In fact, the owner of Quality Management and Rentals, Natalie Marcu, has been personally attacking tenants and lying to them about the situation.
I have lived in my apartment since the building was first gut-​rehabbed and rented. In fact, I was the very first tenant. I am a working professional who has always paid her rent on time and I take pride in my home. I pay close to $ 1300 for a 1-​bedroom apartment in Humboldt Park (and rent could go up to $ 1425+ next year)
Quality Management and Rentals, and, specifically Natalie Marcu the owner, are neglecting their responsibilities as a management company. They’ve always been terrible communicators and slow to fix anything, but this rodent issue brings it to a much more serious level now. We are all fed up and desperate for a solution.
This rodent and animal problem is an even bigger problem today because they’ve refused to solve the core problem when rodents were first discovered, apparently years ago, I’m now learning. Rats are everywhere in the building, as well as mice and possibly other animals in the walls. This is all documented in detail. The other tenants and I have long trails of emails, phone calls, pictures of more vermin and feces and other code violations
I personally found a live rat in my apartment early Friday morning around 4am. It was finally removed by a janitor around 10:30 am. My apartment is sparkling clean and always has been. It was thought it came through the walls where the furnace met the wall and there have always been big gapes there. I’ve been complaining about large gapes there (and around patio doors and all windows) for many months now and nothing has been done. I was told a professional company would come ASAP — they have not and that’s what they’ve been telling other tenants for weeks and months. I can’t begin to explain how tremendously disturbing it is to find out there are rats in your walls.
If Natalie and QM&R had listened to other tenants and solved this vermin problem when they were first alerted to it, the whole building wouldn’t be overrun with rats right now and they would have never made it up to the 3^rd floor, where I reside.
Other tenants have been repeatedly contacting Natalie and the QM&R team for months and weeks now to little or no avail. Their «solution» is to quietly plug a few holes by their janitors. There needs to be an expert from a professional coming to assess each apartment and the full exterior of the building in order to solve this once and for all. They have refused to do this and they have refused to answer many of our calls and emails.
I even was forced to go to her office today, ¹²⁄₁₅ at 4:15pm during normal business hours where she refused to help me, played the «silent game» when I asked what she is doing to solve the rats in my apartment, and then told me to leave or she’s calling police. She alleged I was being irate to the police, which I wasn’t. I have cell phone footage to prove I was very calm and she was actually the irate one. The police were very aware that I was calm and that she was just trying to back out of trouble and avoid me. They felt sorry for our situation and said they will document that she was making false allegations about my demeanor just so she could avoid me and kick me out of her office.
She has hung up on me and other tenants, yelled on the phone and called her own employees «imbeciles» to other tenants because we are complaining her (nice) janitors can’t fix the major rat problem and that instead of her forcing them to do it, she needs to hire professionals to fix it once and for all. She is unprofessional, rude and should be help civilly and criminally responsible for any property damage or injuries that come from the rats to the human or pet tenants in this building.
Rats carry and spread diseases to humans and animals, leave dropping and urine that make humans sick, chew wires that can lead to fires, destroy property, and cause tenants stress just by having them around. I for one can barely sleep as I hear them in the walls and running around.
This is a nightmare and it’s Quality Management and Rental’s fault. DO NOT WORK WITH THEM IN ANY CAPACITY. EVER.

This management company is terrible. They fail to respond to maintenance requests, staff does not respond to email communication, and they fail to provide enough space for waste given the size of the building – which leads to a foul odor wafting up into the units and large rats crawling around the building and porches. I look forward to the end of our lease so that we can move out. I fail to use my actual identity here to avoid the company’s reprisals, despite the fact that that would be illegal action on their part.
DO NOT RENT WITH THEM.

We have quality in my building, and all I can say that they have been great to our building. Always profesioanl, we also have a great maintanace guy (Jamal) who keeps the building nice and clean.
Thanks guys