PuroClean Property Restoration Specialists

This company works with a high degree of integrity! We had a leak in a pipe, and I was concerned that mold had accumulated even though we caught the leak fairly quickly. Scott came out to perform an assessment. He arrived right on time and after surveying the ceiling in question (using his mold-​o-​meter gadget:) determined that there was no mold and that our ceiling is strictly in need of standard repair. He also educated me in the process which I greatly appreciated. Five stars and then some for PuroClean!

This review is to say thank you to Scott who just spent 20 minutes on the phone educating me about the mold inspection report I had received from an out-​of-​town inspection. The information he gave me is invaluable for making my first home buying decision.

I just spoke to Allen here and he was awesome. Gave me a ton of great advice and was very upfront about pricing right away.
Very pleasant and professional to deal with.

We had just moved into a 6 year old house that passed inspection and had a slight smell of mold. We suspected the mold was originating from a bathroom light that had not been sealed properly. PuroClean came out, and that is when we discovered the real trouble. It turns out that the problem was from a roof that had been leaking since construction (6 years ago).
The entire perimeter of the roof was completely rotted and moldy. What was originally supposed to be a 2 day project took the span of the summer. Throughout the course of the project, we had PuroClean come out at different iterations. Here is why they were great:
1. Patience: Unfortunately, we were at the mercy of weather and the roofing company — neither of which were terribly reliable. PuroClean worked around a hectic schedule.
2. Reliability: PuroClean always maintained the aforementioned schedule. Allen was always very patient with our hectic scheduling. Their crew were always on time when scheduled. Their owner visited our house on 3 different occasions to inspect.
3. Clean: That was especially important to my wife. Give what they do, the rooms were always clean upon their workers leaving each day.
4. Quality: Work was done thoroughly and properly.

I called last week and spoke with Allen at length about our recent flood and my concerns regarding mold. He asked a ton of questions about the home layout, flood, possible signs for mold, etc. Ultimately he told me that he didn’t think we needed to have someone come out but would be happy to if I wanted. Allen was SO helpful and thorough– I couldn’t believe how much advice he provided. God forbid we have another flood or mold concern, but if so we’ve definitely found our guy! Thanks again!

We were part of the terrible floods in the Western Suburbs with Sewage flooding my basement. I was panicked. Allen was so helpful and understanding. He got his guys out the very next day! Mario and David were very thorough and trustworthy. They cleaned my basement, sanitized, threw out ruined items, and left with fans and humidifiers. They came back every couple of days to check on the humidity before pulling down my walls, and floors. They sanitized everything again. Scott, the owner was wonderful about calling me back on my totals and working with my insurance company. I cannot say enough about this company. We would all be happy Chicagoans if more people ran their company like this. HIGHLY RECOMEND!

Incredibly nice customer service by Alan, great work thanks to Scott and his Crew. Couldn’t ask for more.

Since moving to Chicago two years ago I have learned that you can’t trust many repair men to come in and give you an honest evaluation. I had a plumber tell me he needed to destroy my bathroom wall because of a hair clog, electricians who charged an arm and a leg because they had to drive an extra couple of blocks, and another Mold Remediation company who gave me an estimate for two grand to repair and clean a 2×2 square of drywall in my bathroom. «We will just bill your insurance,» they said.
I called Scott and Alan who, since this was my first dealing with a mold issue, walked me through the process of cutting out the drywall on my own so that Scott could come out an inspect the mold issue. The inspection was free, Alan told me, because its a slower time of year.
Imagine that! Instead of charging someone more because its slow, they actually offered to assess the situation for FREE! I fully expected to get screwed by the inspector though, figuring that he would tell me I had mold even though there was no visible evidence. Scott did the opposite though. He looked at my work, said, «Good job,» and explained that there was no mold.
So I actually never had to pay these guys a cent. They were willing to walk me through the process of removing a mold situation in my house without billing my insurance. Imagine, the first company I called gave me a $ 2,000 estimate for work I did in an hour with stuff I bought at Home Depot.
If I ever have a big job I definitely know who I’ll call. You should too.

I used PuroClean to remediate a mold issue in my attic. Scott and Allan were both extremely professional and informative during the estimate process, and quite courteous when I had a few rounds of questions.
When the work crew came out to perform the service, they were very friendly, polite, kept me informed of what they were doing, where, and why. They finished when they said they would and even stopped to tidy up the mess on the way out their door.

I had a really bad smoke incident in my condo & called PuroClean for an estimate. Scott (the owner) came out and was straight forward & honest in his recommendation. He suggested what he thought was necessary to clean the smoke smell without overcharging me. It was refreshing not getting raked over the coals.
Within one week of first calling Scott, my place was smoke free. I would recommend PuroClean to anyone with smoke damage.

I ended up putting in bamboo flooring which is great so far. Mario and David came back to help me unpack everything they had boxed up pre-​demolition. Not only did they do another great job, they took pics before boxing it up in the first place so everything is EXACTLY where it was pre-​flood. Love you guys and thank you many, many times over!!! Happy 2015!!!

I just got off the phone with Puroclean and am so glad I gave them a call! We are new to Illinois and never had a basement before, and therefore never had to deal with mold concerns.
The person I spoke to was extremely helpful in assessing the situation and talked me through a step by step process on how to handle the situation on my own as it was a small issue. He could have put my through the financial wringer if he wanted to, instead, he was polite, helpful and made sure I understood everything.
I am hoping that we can handle the situation on our own, however, if we can’t, Puroclean is the only company I will call!
Thank you for all of your help and your amazing customer service!

Scott was very kind in commenting on my original review and also following up via telephone, which I appreciated. The reason I am not giving my updated review a 5 is because after I was not able to get a hold of anyone, another owner in my building contacted PuroClean and was able to get a hold of someone right away (even with Scott being out). She spoke to Marco and was able to get Marco to come out and look at our mold issues. My husband meet with Marco and really liked him over other companies we had come out. Marco was professional and knowledgeable and explained what we needed to have done. Our condo ended up going with PuroClean and they did a great job. Besides, the hiccup in the beginning, PuroClean is a great company and very professional. Our condo association was pleased with the work they did on our building.

Still no call back. I’m amazed that all the other reviewers seem to be on a first name basis with the tech and the service people — I barely know my own kid’s names. Makes ya wonder, no?

Scott and his crew were wonderful! Our condo basement suffered a sewer back-​up just over a week ago on a Sunday night so we were desperate for help. Nasty things were floating around and the place reeked. Even on a Sunday night, Scott answered the phone and set up a site visit for first thing the next morning. We ended up hiring them and they immediately set to work. They did a wonderful job and our basement looks wonderful. They left fans and dehydrators running for a couple days and it seems to have done the trick. They were professional and great to work with. And they stuck by the price they quoted, despite the fact that it took longer for the clean-​up than they had expected. So no nasty surprises after the fact.

Thorough, knowledgable, honest, professional, prompt and accommodating… what more can I say. If you have a moisture/​discoloration/​mold concern and want to actually fix it, Scott’s the one to call.

There’s a reason why they get all 5 stars, they are about as wonderful to deal with as you can imagine when you’re trying to get a lovely situation such as mold under control.
Scott came out on a weekend to check out the damage and worked with my husband to get a quote together that day. He also agreed to do a bunch of really not fun work like tearing out my 70″ vanity and dumb builder mirror for a reasonable price in addition to tearing out the dry wall with mold.
David came out on time and worked tirelessly to get everything done in one day. He cleaned up all of the debris and made sure my condo was clean as well before he left. He was very professional and explained everything and didn’t complain when he tore up the tile floor to reveal… more tile floor underneath.
Overall a great company to deal with and would highly recommend to anyone in the area.

I called Scott early in the morning in panic mode. My neighbors toilet had flooded my bathroom. He immediately made an appointment to come out and assess the damages. He clearly explained everything to me. He was very patient and answered all my questions in laymans terms. His quote was also more appropriate than the other two companies that I had also spoken with. He didn’t see the need to rip out all the walls since we caught the damage early.
My experience with Puroclean was a very happy one!

I can’t actually attest to the skill of the work done by the team at PuroClean, hence the 4 stars.
I had a small mold problem and Scott came out to take a look. After poking and prodding a bit, he told me that for a job that small, I could probably take care of it myself (or get a general handyman to) and that their services are too expensive for something like that. He gave me tips on how to clean the area and what to look for.
He was extremely friendly, showed up right on time, and generally made me happy I called them. If I ever do have a larger mold problem, I will definitely give them a call first.

Don’t trust anyone else! Flooding in the upstairs apartment resulted in major ceiling, wall and floor damage in mine. The other two companies who assessed the damage barely looked around before determining everything needed to be ripped open and the insulation needed to be replaced. Demolition.
Scott suggested we try major dehydrators and fans first, since we were in the first 72 hours. He was onsite at 7am on a Saturday morning, and when they retested on Monday, the walls and ceilings were dry.
Now the apartment needs only cosmetic repairs. Scott and his team were thorough, knowledgeable, friendly, professional and efficient. They saved me!