Schaumburg Heating and Air Conditioning

We called when we came home to a hot house and no ac. We called at 4p. We were told someone would be here between 5 – 7. At 7 a tech called to say he didn’t think he could make it and it would be best to reschedule. He thought since no parts place would be open at that point and he did not want to charge me to come out the next day again it was best to reschedule after I had waited three hours.
How convenient since I was unlikely at 730 to find another tech available.
I agreed and he said he would be here between 10 – 12 today. At 1230 no guy and no call. When I called to ask status I got voicemail and no returned call after I left a message
I called again after 45 minutes.
He seemed annoyed and said his current job was taking longer than expected. At this point I had zero confidence he would make it to my house or I would get the same treatment I got the night before.
I canceled my service call with him and he did not seem to care. If this is how he treats his customers on the phone, I will say no thank you. More fish in the sea.

I called Schaumburg HVAC for a rental property that I manage. My tenants had no heat and it was after 5pm. Dan answered the phone and sounded glad that i called. I deal with a lot of service contractors, and half of them act like it’s a nuisance that you called to give them your business.
It was a professional job from start to finish. They arrived by 7 and the place was warm again by 9. They were able to take payment from me over the phone so i didn’t have to worry about getting an invoice from my tenant.
You probably wouldn’t be able to gauge it unless you get the amount of service work done that i do, but Schaumburg HVAC prices are great, even after hours it was less than i have been charged before for other rental properties.