Pro Steamer Carpet Cleaner

One word… Amazing! First off he fit me in the next day last minute because my girlfriend was due back in town and I wanted to spruce things up by getting my couch and chaise cleaned. They were, hate to admit it, but really dirty, and the guy really went to work on it for like 2 hrs! End result, they looked like new! Miracle worker he is! I’d highly recommend them!

The guy, who came out to my place, was very nice and polite. He did a fantastic job to my carpet. The price was also reasonable. I definitely will recommend this company to all my friends.

I called for same day service yesterday at 2:00pm. I was desperate, had an emergency due to a flood and the owner of Pro Steamer came out at 6:30pm to clean the carpet. The price I was quoted was the same price I ended up writing a check for, and he even covered some areas that weren’t originally mentioned. I will be using them and referring them again!

Very friendly, able to make appointment quickly, the guy that came to clean was very nice and worked hard. Definitely recommend

THIS REVIEW IS FOR MAID/​CLEANING SERVICES, NOT CARPET CLEANING.
I purchased a living social/​groupon/​you swoop deal. They were unable to schedule my service until a month and a half out (perhaps they shouldn’t have allowed so many people to buy the groupon). I was never told ahead of time that they wouldn’t bring all supplies, so I got a call from them once they arrived asking if I had a vaccum. We had just moved in so I didn’t yet, and asked them to just work on other things (dusting, deep cleaning baseboards, etc). Honestly, when I got home, all I could see that had been done was the bathtub was cleaned. No idea what the «three hours» of service was used on. Would not recommend.

Seems like they run a major racket.
This company forces employees to upsell services & the guy who comes to clean your carpet is forced to upsell services
was forced to pay $ 20 for a 600 sq ft cleaning. Even though the voucher said 2 rooms of 450 sq ft each
I dont mind tipping for the service but to pay money for what should be included seems unfair.
Their custom service agents over the phone will say ok to everything you ask. They should be better informed of additional charges such as this and explain when you give the voucher and schedule the appointment

I bought a voucher through Amazon Local for cleaning services. I was moving out of my apartment and needed some good cleaning. I called ahead of the appointment to make sure of the time so I could make sure someone was home. The person on the phone tried to change the appointment to a different day, but agreed to keep the appointment when I told her that would not work. The day of the appointment came and went and no one ever showed. I had someone waiting at the apartment for two hours and I never received so much as a courtesy call saying they weren’t coming.

I had 1 person show up last week to clean my place on Thursday, just the basic cleaning for the Amazon Local deal that I had. She was very nice, but an awful cleaner. She didn’t dust, she dropped my wife’s jewelry box on the floor, she didn’t sweep/​swifter before mopping, she used some sort of cleaner on my glass shower windows that left a film, etc. Also, I took a half day off of work so I’m out double b/​c my place is still only half clean and lost a half day of pay. I am calling to complain today.

We hired this company to clean our couch. We used an Amazon local deal, which cost $ 45. Arunas showed up and said it would be an extra $ 60 on top of the deal because it was a 4-​piece secional couch, which was annoying but understandable. Still a good deal for this size couch. I agreed and he went to work. Then the storm came… while elsewhere in the house, my husband and I looked at our camera system to check on our two kids napping… we have four rooms on camera, including the one in which he was cleaning. We watched in horror as he spilled a 5-​gallon bucket of water on our pristine hardwood floors. We went upstairs to help clean up, but there was so much water it was standing on the floors for about 10+ minutes. Under the couch, the media cabinet, in the kitchen, etc. He told us not to worry, that it would «dry up» and to just leave the water under our $ 4,000 media cabinet from Room and Board. We insisted on getting his help to lift up the media cabinet to dry underneath and put towels down to air it out. 24 hours later the floorboards started bowing on an approximately 8′ x 8′ area of the hardwood floors and we called him to investigate. He came and acknowledged that the water did «look like it caused some damage.» He said, again, don’t worry and that it will «dry up» and that the floorboards would «return to normal» (obviously they haven’t). After two estimates for repair (one sent by him), at approximately $ 6,000 worth of damage, and worrying about mold in the floor: Arunas has stopped returning our calls and gone silent, and we’ve left him dozens of messages. So, we paid $ 125 for a nice clean couch ($ 45+$ 60+$ 20 tip) and $ 6,000 for a ruined floor. You do the math.
I was fully prepared to offer a 4-​star review (taking away 1 star for the spill) based on how Pro Steamer handles the situation, because accidents do happen, and when a company works hard to correct a mistake I think it says a lot about their character. Unfortunately, this company is COMPLETELY IGNORING us.
We are in the process of hiring leg@l counsel to force them reconcile with us and engage the insurance that they claim to have (on their website) to fix this horrible damage. Review will be updated pending how Pro Steamer Carpet Cleaner fixes this situation. Regardless, our enormous family room/​kitchen has to be torn up, rebuilt, resanded, restained and revarnished and we will have to move us and our two babies out of the house for a week while the work is done.
If you want to work with a responsible company with a great work ethic, keep searching. Let the simple truth of our story with Pro Steamer Carpet Cleaner guide your decision. These aren’t even extraordinary circumstances — spills happen all the time and that is why insurance companies are in business.
UPDATE on 8÷24÷2012: We paid a couple of thousand dollars to have our floors redone. He continues to completely ignore us (even though he signed for registered letters) so we are filing a l@wsuit. I could go into more detail but honestly I’m tired of talking about him. Ugh.

The cleaned six oriental rugs and did an excellent job. They were extremely responsiveness to scheduling the pick up and drop off at convenient times. I would definitely recommend.