Potbelly Sandwich Shop

The location is what bumped this review from a 2 to a 3. The food is pretty standard for potbelly. I had my usual order of roast beef with cheddar– some of the lettuce on my sandwich was frozen (?) and I’m not sure why.
The customer service was lacking. The lady who took my order was borderline rude. Maybe she was having a bad day, but she hardly acknowledged me or any of the other customers! The location of this potbelly is great– right above the shops of northbridge. Perfect for a quick meal after a long day of shopping or walking up and down mag mile. There’s plenty of seating (as the 4^th floor of the shops is food court styled). Don’t know if I’ll be coming back to this spot.

If you are like me, you love Potbelly. In fact I literally find myself there once a week and I am nuts about the chocolate brownie cookie. However, this locations staff had a terrible attitude and the food was somehow not good — almost like the meat was old.
The bad attitude and slow service was the worst thing I have a experienced from potbelly in a long time.
Trust me, not worth going to this location. Spare yourself a visit to a deserving location.

The sandwiches are alright. However, the other day I got an Uptown salad from here that totally changed my opinion. First of all, the description of the salad said a mix of lettuce AND spinach. It would be generous to say I got two tiny leafs on spinach in my salad. For the amount I paid for it, there could have been a great deal more spinach. Also basically all of the lettuce in my salad was the less appealing white, stalk part of the lettuce. This sent me over the edge. Probably the last time I’ll come here.

The food is fine… Pretty much on par with every other Potbelly in existence. But this place takes the cake with their awful customer service. I work in the area and this location is convenient for a quick lunch. The employees always seem less than pleased to fill your order and annoyed that you’ve chosen to dine at their establishment… But lately they have really upped the ante when it comes to terrible customer experience.
One night a few weeks ago around 5:30pm, my coworker and I were craving a sweet treat. I volunteered to run to Potbelly for smoothies. I waited in line for nearly 10 minutes to be told «we aren’t making smoothies anymore». I said «Oh so they were removed from the menu?» To which she replied «Nah we are done making them today.» But, you are open… And it’s on the menu…
Ten minutes ago, I was craving soup so I ran to Potbelly again. As I checked out at the register, the employee told me (literally, verbatim) that the soup I had ordered «had a nasty after taste» and she was shocked I had ordered it. What?!
This place would probably benefit from some customer service training.

Good roast beef and provolone sandwich. Had them make it thin. Staff was friendly and fast.

my first time at a potbelly. The manager Joe was incredibly ride and rushed me, then he put the order in wrong after all that. Cornell and Arielle were awesome though and tried to make up for it. But joe needs to learn how to treat customers.

I’d love to give this Potbelly 5 stars because of the vegetarian (not on the menu but it’s mushroom and cheese — and you MUST add hot peppers). It’s my favorite sandwich from any shop ever. It’s what I order when I’m craving an indulgent lunch — with a malt and some chips.
However, when I want something healthier I’d opt for a salad. But not here. Salads are supposed to be green, and Potbelly’s Mediterranean salad, which is supposed to have a mix of romaine and spinach — was not. It had generous servings of all of the toppings that are mentioned in its menu description except spinach… and green romaine. All of the «leafy greens» I was hoping for were crunchy whites. It is because of this salad I am subtracting two stars from my rating.
Potbelly, I still love you, but I’m not IN love with you. I will always come back for the vegetarian sandwich, but I definitely won’t stay for the salad.
PS I also one time saw R. Kelly dining at this location and it made my weekend, so thanks for that, too.

Sandwiches, soups, salad, etc is always good here. I’ve never had a bad experience with that. My rating has to do with the poor customer service I just experienced.
First, there was no one in line and no one around when I initially got to the counter. Finally a guy with glasses comes out but proceeds to do other things after saying hello. When he gets around to take my order he assumes the type of sandwich I want. I tell him is like the multi grain. He proceeds to push the flatbread multi grain after I tell him that is not what I want. Then he literally will not make my sandwich until I tell him why I do not want the flatbread. That is completely rude and unnecessary. I tell him I’d just like my sandwich the way I ordered it — so he finally starts making it.
I get it the flatbread is a new thing they’re trying to promote, and they have to try selling it. I know it tastes good too, but I don’t always want it. It is rude to fight with someone on their order and lose a frequent customer because of this.

… what can I say — Potbelly is awesome.
Located in the food court at the Shops at Norhbridge — this location rocks and rolls and gets you in and out quick — with a smile. Close to many offices, which makes it a convenient choice.
Tip: They have the best cookies ever!

Makes me sooo happy when the two employees are having a grand conversation, ignoring the customers. Nice work.

Perfectly terrific toasted Sammie’s in my humble opinion. For those with a protein heavy big appetite you can’t beat their Italian meat combo, just ask for double the meat ($ 2 more! Bargain of the century) and top with everything (hold the mayo and oil — the toasting generates enough oils from the cold cuts). They were clean, friendly, fast and if I was in the mood their ice cream shakes and malts at under $ 3 per item are a real bargain as well and damn tasty. Not sure why this location scores so low — but it does lack a soda fountain (for free refills) and the usual quirky atmosphere here…

If you’re looking for a quick sandwich shop for lunch (locations all throughout Chicago) that’ll blow subway and Jimmy Johns outta the water? Look no further, come to Potbellys. It’s nothing fancy, but the ingredients are all fresh, I always prefer wheat but the white bread is my favorite here. The turkey and roast beef are all solid standbys!

my review is for their customer service… i’ve been going to this place since they have opened many years ago and have had no issues… today, i go there and i’m the only customer and no one else in line but it took them 5 minutes until they took my order… the staff were too busy chit-​chatting with one another… one person was extremely rude and was talking down at me… he had zero customer service skill… he did this several times while he was making my sandwiches… when i finally reached the register, i asked to speak to the manager… it turns out that the person i intend to complain about was the manager

always add hot peppers and the italian seasoning to any sandwich! i think the regular size is good enough to fill me up. my two favorites are «a wreck» and the mediterranean one (add the chicken!). their pickles are yummy too!

No trip to Chicago is complete without stopping into one of my favorite lunch spots. This is a location I’d not been to yet and I found it to be very similar in all aspects of the other locations only this one didn’t have live music.
It’s a bit smaller than the other ones I’ve been to but the layout is similar and of course the food and ordering are the same.
I love the turkey sub. It always comes out hot and fresh and just the right amount of cheese melt for deliciousness to occur!

My bf and I wanted a really quick breakfast (fast food) and passed by the big Nordstrom Mall. Not many fast food places were open except Potbelly’s, and we were SO GLAD THAT IT WAS!
I really liked how they have a variety of options on the same sandwich you want to get: either the small version which comes with less everything, or a regular version with less bread. They even have the calorie and fat count right on the board so you can make wise choices…
Since breaky is my most important meal of the day, I opted for the regular sized Turkey sandwich with spices and HOT peppers. That pepper really added a nice zing and zip to my sandwich. It was so very good! I don’t really know what the difference between this sandwich and the ones from Quiznos and/​or Sub, but I would come to Potbelly’s over the other two anytime!
Prices are very reasonable. The only problem I had was that they don’t serve coffee (probably not a breakfast joint anyways), but it would have been nice. You can get a variety of drinks and shakes if you’re feeling like it though.
I would highly recommend this place for a quick bite. You won’t be disappointed and be sure to ask for the spicy peppers!

I’ve been frequenting this Potbelly’s for 3 years, since I work in a nearby building.
This review is solely based on the SERVICE.
**I think the food at Potbelly’s is good for a chain and it’s pretty valuable based on the good quality of the menu items and the low prices. It’s conveniently located, as well.** On to the not-​so-​good parts…
It’s pretty obvious that within the last year or so management has switched over. I go to this place multiple times a week, and it went from never making any mistakes to literally making a mistake every single time I go there. If I get my order right, my coworker’s is wrong, and vice versa 99% of the time. The obvious lack of training is inexcusable. I don’t blame the workers, I blame the management. Once in a while is totally okay and forgivable. But for example, the last 4 times I went go like this:
1. Wrong salad dressing
2. «Pizza» sandwich with FOUR pieces of pepperoni… might as well call it a sauce and cheese sandwich
3. No croutons (which is always funny, seeing as how they ASK you if you want them, but obviously don’t listen to the answer.)
4. Wrong soup
This is just a sample of the last 4 times since they are fresh in my memory. But man, this gets frustrating and annoying! I want the Potbelly’s service I know and love from other locations!
Disclaimer: I have worked in similar environments for years (Panera for 3 years) so I UNDERSTAND what it takes to run and work in one of these places. Get it together.

After hearing people rave about this place for sandwiches I knew I had to try it out. I decided to get The Wreck which was delicious. Packed with flavor and definitely a comforting meal for a snowy day.
There weren’t any lines when we went and since it was located in the Nordstroms mall it’s definitely a convenient location for those who also want to get some shopping done.
And the view is gorgeous from the second floor on a snowy day!

Pretty standard sub sandwich fare comparable to Quiznos. I had the Ham Sammie (thin sandwich) and it was pretty tasty. The prices are average and the food is decent.

Best Potbelly in the city! I love these guys! I always order ahead on the internet, because the line here at lunch time is God awful (as expected for the location). But they always have my order ready, and they remember me… and that I’m the skinny fat girl that orders the oreo shakes every day… I stopped that, btw.
But those shakes rock my world… the earth could be crumbling around me and it wouldn’t matter if I were sipping on that shake.
The Wreck, cliché, I know, but oh God is it good.
Do it, often.