Potbelly Sandwich Shop

Placed an order for delivery online and after calling the location 3x and waiting 1 hour and 45 minutes (1 hour past promised time), I had to call for a refund and had them cancel my order.
Wow! Not ordering from Potbelly’s again.

Please Unilocal Gods open up thine technology to permit the giving of (-) stars. PAHLEASE.
Not all Pot Belly’s are equal, at least not in the customer service department they aren’t. I’m beginning to wonder if this particular location is franchised out because the employees are SO unprofessional. Except for that worker I encountered at Abercrombie & Fitch in Old Town Pasadena, CA that one time, and that gal at CVS in Providence, RI, the workers at this location are literally the most unprofessional workers I’ve ever encountered in all of my life.
During my very first visit I overheard two workers having an incredibly profane conversation behind the counter — loudly as if they didn’t care that customers could hear them. One worker described how she’d F*** up so and so up for some infringement I’m guessing the person had made upon her. It left a bad taste in my mouth and I resolved to never come back.
Tonight I was on my way home but still hungry after abandoning my meal plans at Snappy Shrimp. I stopped in notwithstanding my last experience. Tonight will be my last, swear. As per usual the staff here are their most unprofessional selves.
I placed my order and proceeded to the middle where they take your toppings preferences. The girl that took my toppings preference, as she handed me my finished sandwich and before I could fix my lips to get a thank you out, proclaimed in a very snotty tone «you’re welcome!» I proceeded to the cashier.
I was still annoyed by that ingrates unwarranted attitude. I paid for my order but asked the girl ringing me up for the store number. She said its store 108.
As i walked away the cashier approached the buxom one who made the snotty remark and I guess she was either reprimanding her about her tone or warning her that I’d asked for the store number. Immediately we all hear the buxom one getting extra. «Oh, because I said ‘you’re welcome’?! So! Oh well!» The atmosphere became uncomfortable. I moved to the window and proceeded to attempt eating dinner, trying hard not to go 0 – 2 on my appetite.
I assure you I have no more patience left for this particular location. None. In fact, I assure you I’ll be penning a letter to their corporate HQ. Outrageous and deplorable behavior. If this is who Pot Belly wants on its front line, I won’t visit another location. People with attitudes and work ethic like this don’t need to be employed, most certainly not in a capacity requiring exemplary customer service skills. Bye Felicia.

i would give three stars cuz i love potbelly so much, but this specific potbelly doesn’t make me want to give them at LEAST three.
Ive come here a number of times where i always felt like it didn’t meet actual potbelly standards. everything seems so rushed with no quality whatsoever. A friend of mine had some chili at another potbellys in chicago on Harrison and it looked soo good with the melted cheese and the onions that i decided i would try it next time, and since i was around the neighborhood in lakeview i decided to try it here. The chili was cold which didn’t help the cheese that also remained cold but i ate it anyway because i was hungry. I thought hmmm maybe theyre just having a bad food day.
Then today, i decided to write this review because i realized its just the place that is pretty disorganized and just not up to par with its employees.
I ordered a milkshake and whats a potbelly milkshake without the cookie on the straw?
I saw that the cookie broke off of the straw before the guy gave it to me, but i waited until i paid to see if he would notice and then change it out.
Well, he didn’t, and instead brushed it off of the milkshake thinking i wouldn’t notice. Then i asked, do i not get a cookie on my straw? and he says, «oh it actually broke off, heres another one» (gives me straw with cookie) and then says, «They were bad anyway»
…what? you’re giving me bad cookies now…
seriously the employees here are so insulting.

Rude & acted as if making a sandwich while they were trying to clean up an hour before closing was a huge inconvenience. Both employees should consult a handbook on customer service promptly.

Soooo good wish these were in California, craving the turkey sandwich with everything right now!

Potbelly? More like Potsmelly. Every time I go in there, the ventilation system isn’t working and the place smells.

I called in an order for a mushroom melt, a Mediterranean sandwich with Roast Beef, and a loaded baked potato soup. I picked up my order and waited a very short time, paid and took it home to eat.
The food was all delicious. My Mediterranean w/​roast beef was awesome. Good hummus and veggies in the sandwich. The ‘Bigs’ sandwich is served in two very satisfying halves. I saved my half for later. The price was $ 15 for two of us (about $ 7 – 8 a person)
[4.5/5.0]

Potbelly is usually pretty standard across the board. It’s great that you can usually order the same item at any location and it will taste the same. I order the same sandwich every time I go to a Potbelly. This was the first time that it didn’t taste like it usually does. The girl who made the sandwich used an overwhelming amount of Italian Seasoning, but I could barely taste any mustard on my sandwich. For the record Potbelly has amazing mustard.
Just decided to post a review because this was an out of the ordinary experience at a place that is always very consistent at each location.

It’s potbelly.
BUT Jason is awesome. He may or may not still work there when you go. For your sake I hope he does.
The malts/​milkshakes are THA BEST and look for leftovers around closing time! Free cookies anyone?

Ordered food two hours ago… No idea where my food is still. The same happened about two weeks ago. I gave these guys a second chance, but clearly they don’t care about my business. Awful service!!!

Love the Big Chicken Salad sandwich, with tons of hot peppers! Farmhouse Salad is really good too!

First time here, new to the menu. Walked in having no idea what to order, was greeted by an energetic and friendly young lady. We talked for a minute and she helped me decide what to order. Food was up quick, tasted great, staff was friendly and relaxed.
Only observation to critique for this particular visit is I hate seeing employees just floating around the dining room talking on the phone with friends when it’s slow. Just a turn off for me.

I love the chili. Have several options for sandwich and salad. Free drink refills.
Free wifi!!!

I gave this location 5 stars not just for the food, but also for the ambience. I have never been to a Potbellys where they had live music. On this particular day, they had a musician playing music up front. The food is always fresh here and made to order. The restaurant was clean with ample seating.

Staff is always friendly — the food is just as good. Great for people watching that are walking along Belmont Ave coming and going from the EL.

I had a Grilled Chicken and Cheddar sandwich… what a great sandwich… and…I don’t like sandwiches that much. This was grilled with a tasty, high quality chicken breast as well as a flavorful cheddar.
The bread was crispy, crusty on the outside, nice and fresh on the inside.
I also had a cup of the chicken noodle soup… a bit salty for my taste, but excellent pieces of chicken and noodles. I will be back to Potbelly !!!

Amazing Mediterranean veggie sandwich and strawberry smoothie. Hit the spot and was delicious.
The service was also very helpful and patient in making recommendations.

I’m not the biggest fan of Potbelly, though I like their marketing and how employees seem to be generally «happy.» I’ve never felt like I get my money’s worth compared to Subway or Jimmy Johns; Potbelly sandwiches are more bread than substance. Even the «Thinny» ones seem to have the same proportion of bread vs ingredients. As for this particular location, it’s sort of dark inside. Full of the faux antiques from other stores. Just add water… another Potbelly shop.

Its a franchise, so they can’t really go wrong on the food… but the service is fine and friendly.
I am really Unilocaling this place to say: please, it your going to advertise Wi-​Fi make sure its working!

Potbelly’s food itself is great.
The service I had, eh. Thought I could grab a quick meal before a comedy show across the street. Two dunces not paying attention to what they’re doing nor the fact that the toaster is off. No apologies when they realize what’s happened. No apologies after they both point and make fun of the situation and indicate to each other I’m standing right EFF’ing there. I’m not asking for a discount or for free food. Just some ack-​fucking-​knowledgement and some quick work. Throw an apology on top.
My first Potbelly’s experience with uncool kids.
For them to strive on a weekday night, it would behoove them to understand that while a comedy club is across the street they may (out of nowhere) get a rush of customers. Which is what happened when I walked in and the five couples after me. All of which walked into the same comedy show.