Pet Supplies Plus

One of the young guys working here was extremely courteous and helpful while finding me the exact kind of dog food I usually buy (seriously, would I forget what I feed my kids?) Got a nice $ 10 off my usual brand and got on my way. This seems to be a slightly smaller store than some of their locations, but they still have doggie treats by the pound, so you can mix and match. I think overall the stores are better than Pet Smart

I used to pass by this place before and never really went in because I thought it was ‘generic’ from the outside… anyway. I grew up around there and I guess the fancy yuppie stores were more appealing. So I kept going to Petco and Petsmart, like an idiot.
However, I needed a prong colla, as my dog weighs 80 pounds and can really pull. Petco and Petsmart stopped carrying prong collars (the political correctness in our society is really disgusting). So I tried Pet Supplies Plus. Wadda ya know… they carry prong collars and the customer service is and was outstanding.
Again (for some reason) I kept going back to Petco and Petsmart after that. However, they didn’t have something I needed and I remembered Pet Supplies Plus.. I went back, they had exactly what I needed and I’m not going back to Petco or Petsmart.
Pet Supplies Plus customer service is #1. Their employees are incredibly knowledgeable. They have so many cool products, that pet shopping is actually fun.

I love this Pet Supplies Plus! The employees are always nice, friendly, and knowledgeable. As a dog trainer I always come in here for treats, if they are out of what I need they always go out of their way to try to special order it. They also always have great deals on the food I feed my own dogs. I send many of my clients here for food, treats, or other supplies. Way better then other big box stores and the managers are the best.

Friendly staff. It’s a little crowded and they need better dog jacket selection. None of them were waterproof or fit my medium sized dog.

The people who work here are amazing. Very FRIENDLY and HELPFUL. Smiling all the time! Absolutely LOVE this location :)
P

I went to get carriers for my cats. The person I spoke to on the phone was very helpful. This was not my initial experience when I went to the store, for the first clerk didn’t know anything. So, I had to get another clerk. The carriers did not have bowls and the clerk stated to get certain bowls which should be accepted.
I called the airline 2 weeks later to find out where I had to drop off my cats. I found out the bowls I had purchased were useless. So, I called the store and was told they didn’t have and crate crocks. So, after calling several stores, I found Petsmart on Elston had what I needed. I ended up paying another additional 40.00.
Moral of the story don’t go to Pet Supplies Plus if you are taking your pet on the plane.

This place has some of the more organic and fancier pet foods that you will find at Krisers and Pet Stuff, but like $ 7 cheaper. Hey, that’s $ 7 that can be in your bank account and with interest accruing in a standard savings account compounded over 15 years you could have $ 7.89! I’m just kidding, it’s more like $ 10.
Nonetheless, get your savings on. I wish there was one closer to my house. Happened to be in the neighborhood and needed dog food. Friendly service too, they will help you bring your heavy items to your car too.

Everyone was very helpful in answering our questions regarding an automatic food and water dispenser for our cat Henry. He enjoyed his new automatic feeder and water dispenser and so now we can have a nice vacation and not worry about whether he is hungry or thirsty. Thank you to the staff for all your help.

Convenient location. Everyone is always offering help and greets you upon entering. Better prices than Petsmart in certain things but that’s how it is with these competing stores. Still, I like getting canned cat food there.

Go here to get my crickets, decent supply store. Animals are sometimes sick however, customer service is great!

I used to shop there every once in a while. I found good deals on cat litter (Dr Elsey cat litter) and dry grain free cat food (earthborn is the name, I think). The staff is nice and keep asking me if I need help to put stuff in my car and ‘finding everything’.
I also like the fact that they host cheap vet clinic once in a while that offers very cheap vaccinations and other basic pet treatments (like michrochipping for $ 10). Once I brought a stray cat there, and they dewormed her for free (I mean the clinic paid for it, not the store).
The issue I have with this Pet supply plus store, is that they sell these miserable parrots. Some are big, locked in a small cage. This is very depressing. They told me that all the birds for sale were not wild. It does not matter. The conditions in which those birds were raised rivals only the squalor of the infamous puppy mills. And those parrots they sell, are definitely not the birds ‘for adoption’ — those are the birds with $ 500 price tag, which makes it clear: Pet Supplies Plus are trying to make $ on this bird business, and they do not care about the ethical side.
If they do not care about these miserable birds, may be they should care about their business and customers, who are animal lovers and many will not support this cruelty.
1. Selling those exotic birds propagates to the public all the wrong ideas, that it is OK to have exotic animals as pets. This is one of the reason that wild birds species disappear ridden by pouchers.
2. Birds are often raised in terrible conditions.
3. Most birds end up abused, when their owners looses interest in the novelty, or realized how much care and attention they need.
I try to avoid going this Pet Supply store for that reason, that those caged birds make me sad. I found a great bargain online supplier for cat litter, wet grain free canned food, accessories like litter trays, urine eliminators and other things who delivers those heavy things at my door at no charge. It is cheaper and more convenient for me to by online. I would still shop local, though, to support a local business, but not this store. Not with all those caged birds. And I mean, till they stop having the birds at any of their locations.
They used to sell bunnies too. Very sad.
Following the response from the store:
I updated my review to make my point more clear. I appreciate the attention of the management to customer reviews, but I find it hypocritical.
Seriously, what part of my ‘do not sell exotic parrots to make an extra buck’ message you would like to discuss further? Are you not aware of the problems and consequences of this business? If you are not interested and unwilling to do your homework, then research online petitions filed against your chain.
Here is the essence:
Most people are not equipped to care for exotic birds and don’t know what they’re getting into when they buy one. Many people end up getting rid of the bird when the novelty wears off. Some parrots outlive the owners, since they can live many many years. Exotic bird sanctuaries across the country are overwhelmed with hundreds of unwanted and abused birds. Selling these birds only adds to this problem.
What can you do?
Stop selling live animals. Opt out of Pet Supply Plus Chain franchise so to save yourself the embarrassment of this chain’s bad reputation.

I wish Unilocal had a device to rate the other customers of a store. It seems like the workers here work hard and are friendly, it’s the other patrons that you have to watch out for. Or maybe I just go here on the wrong days.

I’m second in line at the only open register. Another opens and asks for person in front of me to step over, meanwhile there is some customer service issue at my register. Waiting waiting… Cashier at my register sends customer to get something from inside store. Manager is at my register. Still waiting…
Is this register still open? Yes, I’m told.
Maybe I should switch to other line? No, I’m told, it’s fine this register is open. Waiting waiting… Like a dozen people served at other register…
WTF! I don’t know your store procedures, and I can’t read your mind. If you, as the manager, know that whatever is going on can take a while, don’t let me stand there forever with a single bag of cat food. Tell me I should switch!
You’ve earned this rating. So infuriating to be ignored. Very bad customer service experience.

Heather, whom I think is the manager, probably gave me one of the best customer service experiences I’ve ever had. She had an incredibly knowledgable answer to every question I had for her and wasn’t selling just on price but informed application. 5 thumbs up!

Do you know why I like this store?
It feels more like a mom and pops place then pets mart.
They are so friendly and very reasonably priced. I come here for my kitty jack blacks food.
When I take my daughter we enjoy walking around the store for an hour or so.
I only get pet food else where when I am in a rush but if I can hold out. I come here!

Ok, I have to say that Pet Supplies Plus on Elston is now back in my good graces. The store manager sent me a delightful email apologizing for my experience and offered me a chance to re-​visit the store for additional purchases. I did and was so happy that they were attentive to my complaint. I guess one bad apple doesn’t ruin the bunch.

I stopped in here the other day to pick up a dog food roll to cut up into training treats, as recommended by our trainer. Two other places didn’t have it, so I was happy when I called and they said it was in stock. I parked right in front, the staff helped me find it pretty quickly, and check out was a breeze. As an added bonus, the cashier gave me a coupon which made the roll a great value (it was also on sale). I would definitely recommend, and will be returning!

Don’t get me wrong: I like Pet Supplies Plus, weird unnecessary punctuation and all.
I just can’t stand this location. It’s cramped and dingy, I’ve bought out of date dog food there more than once, and I’m bombarded by employees every time I walk in the door. Sure, they’re friendly. The greetings are lovely. They’re just kind of inept and not particularly knowledgable.

So, yes, on this Monday, another day in the never ending cycle
of this damn polar vortex I am out and about, and once again
I find myself at Pet Supplies Plus.
Now, I will admit I was dreading going out into this frigid air this morning
but I needed to stock up for my furballs Bugonia and Trouble, because
lets face it, Walgreens does not have the best selection of cat food!
So, I like this place a lot, they have really great sales/​prices and great
toys that my old as hell cats actually play with, this means a lot truly!
They have a great selection and I always seem to be able to find what
I am looking for/​need because my cats are not only old as hell but fussy
as hell too.
I love my Pet Supplies Plus discount/​savings card, it really does save
me some bucks!
And, gotta give props to my cashier Maria today because she gave me
2 coupons to use for my Greenies and my Sheba purchases, Maria Rocks!
So, Pet Supplies Plus and Maria. Thanks for putting a smile on my face today.
As frozen as it was.:(

Now that I live in London and there’s ABSOLUTELY NOWHERE to get food and dog toys for large dogs, I miss this place more than ever. Pet Supplies Plus has everything you could ever need. HUGE bags of dog food? Yes! Coupons to knock $ 5 off because you’re a weird dog lady who spends $ 100s on her dogs and every little savings is awesome? Yes please! Prices that are significantly lower than most other pet stores? Sold.
I miss you Pet Supplies Plus! You’re the best friend a girl with large dogs could ever have in this life.